Everything is fine for me so far. Kind and beautiful Lady at the front desk.
Cherisard J
Customer Reviews for Hide-Away Storage 32nd Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good I did a drop off at the location
John TGreat experience, The Property Manager, Kezia Jones was terrific and a pleasure to deal with.
Michael PExcellent service!! Thanks….
Jose CEverything was perfect, nothing to improve
Marion HI had several issues with UHaul in general on this order. I ordered 6 dozen pads and got 0 and still got charged for 6 dozen! Also, when I reserved this, I did NOT put insurance on my UHaul order as I own a business and I have insurance coverage on my own.... but UHaul put SafeMOve on my order. I called the location and was told it was taken care of. I believe that person meant well, but UHaul handcuffed him. Just a terrible experience overall. Jake Edmunds
Jake EThe person helped me over there he was super great guy
Gholam GThe driver side visor holder was broken and made it difficult to use it during a 4 hour drive. Gas was at 1/8 tank when picked up. Fuel guage was inaccurate. Tank would not take more gas but guage never went above 3/4. Some preexisting dents and scratches were not marked.
Anurag VLocation was unwilling to solve or explain discrepancy in gas gauge resulting in additional gas charges. Photo of gauge was taken at drop off showing a clear half tank as required, no photo of tank at check in provided by location and was charged for additional gas that was not required.
GABRIEL PA little confusing at first especially where I saw the truck and not knowing where the key was that the key was actually the store to the other building other than that it was a pretty good experience
Jeffrey HHave Cruise control on your vehicles, my leg is killing me after a four day driving!!
James MWe arrived very late in the day, but the lovely lady who waited on us was great. She gave us options and suggestions, so we were able to choose the best equipment for us. This is a GREAT location ! Dr S Thomas.
Sandra TNothing everything was excellent.
Brian DIt was a horrible service experience. They made it right in the end but the whole experience had me shaking my head and was very frustrating. Wbat is the point of ordering ahead of they change your equipment and don't provide tou what you need. Early morning renters have noone to help sort out issues and your rental clock is ticking on you so you have no choice but to "make it work".
Shannen MZane was great love this place. awesome experience.
cheri kZane did a great job! Thank you for all your help.
Jacqueline LTruck was filthy with a lot of damage. Spent way too long having to point out all the issues. Truck was very loud and was reported.
James BQuick and easy’!
Shay BNice truck. A little noisy on the highway but ran well.
Robert LI would NEVER go back there. I was very percise in what I was moving. Both people in whom worked at this location said all would fit, Well it did not and then they said NO other trucks available anywhere she called the store on 14th street. WELL SHE LIED....she never called where she said as I did and picked up a new truck the next day I spoke to the person she claimed she called..... This whole move cost me a lot of money and time!!!! We had to off load and then reload. I WILL NEVER EVER GO BACK THERE!!!!! NOR EVER REFER THE LOCATION OF THIS TO ANYONE!!!!!!!! They were not to charge me then I get this bill weeks later!!!!!!! UNBELIVABLE!!!!!
Reba HGreat ...Excellent Customer Service Thanks A Bunch..
Ronald MGreat place glad I found it the workers took great care of my needs
John SBoth clerks, both renting (in person) and return (via phone) were Excellent. Very positive, friendly, and knowledgeable. The truck on the other hand drove like a dog. The entire time it felt as if it was driving in low gear, which of course I was not At 97k miles you might want to have someone look at the transmission. Overall the entire process was easy, seamless, and professional.
bob sI requested a dolly from the gentleman so I can move some furniture. He didn't give me one. Had to work hard by myself with no dolly
Dario NAwesome!
Jarrett LDrop off on a holiday, business was closed.
CARLA WThe personal was not very friendly.
Rod BNothing. All was Excellent
Don SRemove the religious content from the office. everyone does not have the same beliefs.
PAMELA WGreat people
Sidney BThey kept my stuff safely locked until I was ready to move in.
Dorothy DI'm 6'3 and the truck was too small for me to drive. The employee Zane was very helpful and nice
Marcus AYou can educate your employees on how to use their computer system, besides revamping your web app which was obviously developed by someone's kid with NO common sense. It took me 1,5 hours at their office location to reserve a 20' truck with one additional driver where a 3rd party (my girlfriend) was going to pay. We filled out the express checkin for the Sunday pickup (the office is closed on Sunday) 4 different times, cause the person helping me could not figure out how to add someone's driver's license info w/o the physical license (although I had a picture of both front & back) until I showed her. She assured me that everything would be fine with the pickup the next day. Well, it took another 1/5 hours Sunday morning at 7:30am to finally get a valid code that unlocked the lock box so we could get our truck. Problems were all on UHaul's end. Even their "master" unlock code would not work. We had to wait until someone who knew what they were doing came in to work (9am). By then our moving plans were totally messed up.
Jeffrey RThe uhaul computer system was down so unfortunately it took more than an hour to rent our uhaul even though I reserved the truck online. We were in a serious time crunch so it caused us major stress. The staff at Hideaway we're very sympathetic and did everything they could to get us out of there quickly but the uhaul system being down seriously complicated things. We may use budget for our next move after this experience.
Chuck WEverything went very smoothly. Pam was super sweet. The entire experience was positive.
Michael PReally appreciate the Manager, Pam, coming in an hour before the store opened. An 8:00 pick up was guaranteed for us by U-Haul, but, the store didn't open until 9am. That would have really set up behind our moving schedule. Thanks again, Pam.
Christine WGreat overall experience - very nice people to work with!
Robert KHave a back up plan for processing if the internet isn't working. Staff was awesome!!
Steve BFirst class service and attention to detail. Pam was great
STEPHEN SPam and Pete are exceptional regarding the rental process and the details of how to use the equipment. Pam has excellent communications skills and can relate to a customer based on her personal experiences.
William SThe gentleman who waiting on us was wonderful. Went above and beyond! We had a few issues with homeless guy outside harassing us as we were looking at the truck prior to leaving. Also, the dolly stated $10 rental charge right on the dolly in big print and we were charged $20. That's false advertisement.
Shawn BAbsolutely nothing! Pam from Hideaway Storage was so sweet and accommodating. We will for sure go to her next time. Thank you U-Haul for everything!!
Mary GVery nice people very good customer support
Jeffery HI called uhaul and spoke to a rep that took my order of 1 10' truck, one utility dolly and a package of moving blankets, I show up to this location Uhaul had reserved for me 1,10' truck, packing blankets but they stated that they were out of all dollies and had no clue why my so called reserved dolly wasnt available. I was born in this country and understand what reservation included means but Uhaul showed me different. Then u send me a survey text.?? Really?
David A