Évaluations des clients Higgins Implement Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Higgins Implement Inc

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James V. le

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Thank you for quick and easy rental.

Wendy D. le

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Too dark and secluded.

Brendolyn S. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Chris did a great job checking me out and back in when I return the trailer.

Ora S. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Le client n'a pas laissé de commentaire.

david W. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

Jason Q. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Le client n'a pas laissé de commentaire.

Katherine C. le

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We got a call that he didn't have the trailer. After I told the person on the phone he said he would, they sent us to Des Moines anyways....80 minutes away to a place that didn't have the trailer and we ended up getting the trailer in the original location!!! The man in Junction was great, people on the phone at uhual didn't even call him to verify the information after I talked to them and reassured them that he said he would have it. People on the phone and the central service system need redone. Your service sucks. Your phone operators even went as far as basically calling me a liar for saying he had a shuttle. They need to be retrained to realize the difference between saying you couldn't have to...he shouldn't have.....the only reason uhual is still in business is because you have a monopoly on the trailer business

Kim G. le

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The requested truck was not available where I wanted to pick it up so I had to soend my time and money to get to a place that had the truck I needed. Very disappointed in that situation.

Jeremy R. le

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Le client n'a pas laissé de commentaire.

DAVID S. le

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Le client n'a pas laissé de commentaire.

jeff M. le

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Le client n'a pas laissé de commentaire.

Troy Z. le

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Le client n'a pas laissé de commentaire.

rick M. le

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Le client n'a pas laissé de commentaire.

Dean W. le

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Very convenient.

Amy B. le

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Le client n'a pas laissé de commentaire.

brian S. le

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Excellent Customer service!

kenneth T. le

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When I arrived, everything was ready to go...I wish all customer service was this good.

DENNIS S. le

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Le client n'a pas laissé de commentaire.

Dallin E. le

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Le client n'a pas laissé de commentaire.

STEVE M. le

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Le client n'a pas laissé de commentaire.

corey M. le

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Le client n'a pas laissé de commentaire.

Mike G. le

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Le client n'a pas laissé de commentaire.

susan T. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Le client n'a pas laissé de commentaire.

BRADLEE B. le

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The service was great and I will rent from Higgins again. Thank you!!

Gail S. le

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The auto hauler we rented was to be ready in Boone, Iowa - I WAS TOLD. We drove 373 miles from Illinois to pick up a car, then were told SUNDAY by Montique that the location was to be Grand Junction, 20 miles From the car & OUT OF OUR WAY. No GPS available out there, could not find the place. Would have been worse if CHRIS at Higgins had not helped us. The Motorsports employee at Boone Told me the hauler would be in Boone. It was not. Nobody at Des Moines Regional Office cared (Montique) or contacted anyone at Motorsports to go get the hauler & bring it to Boone for us on Monday morning. THIS ADDED ONE AND ONE HALF HOURS to our trip home, we arrived & had to unload after dark, and my husband had to go to work with very little sleep. BECAUSE THE AUTO HAULER WAS NOT WHERE WE WERE TOLD IT WOULD BE. Pretty sad that we made a trip of over 750 miles in 2 days, and the only piece of the business we took care of that wasn't dependable was U-HAUL. Chris at Grand Junction was the only one there, & had 2 auto haulers. One of the employees from the Boone location could have left Monday morning & went over there to bring one back to the Boone location, which was where our car was located. I mentioned this to Montique on Sunday. I told her we were from out of state and didn't know the area. NO EFFORT WAS MADE TO GET US THE CUSTOMER SERVICE WE NEEDED. Both of us are seniors, and knew it was going to be a challenging trip. The U-Haul fiasco made the project MUCH HARDER. Chris at Higgins, however, was very helpful. ONCE WE GOT THERE. It was not Chris's fault. I blame the Regional Office in DesMoines because even after I explained to Montique what a HARDSHIP it would be to go 20 miles in the opposite direction to pick up the hauler in Grand Junction, there was NO EFFORT MADE for anyone from the Boone location to bring the auto hauler to the location we were told it would be waiting for us, in Boone. And I told Montique that we wouldn't need it until 11:30 AM on Monday. But she wasn't willing to even call the Boone location and ask them to do that. And I KNOW it can be done, and has been done, when we have rented other equipment from U-Haul.

Jason F. le

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Had a hard time finding it. Drive many miles to a different town. They were not even at that location. Turned around and found the right one.