Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was charged out the door an additional 40 for expenses that should not have occurred. The website crashed on the day of the move. We almost lost our reservation site to the miscommunication on your front. Even went we had to wait for the office to open, we had talked to the very nice manager and he had said due to new staff and the mismanagement of the website, app, and call center there will continue to be a bad experiences. I had to choice due to my finances I had to choose this service and the next time I have to move I will not do this again. I hope that this gets to someone reads this and chooses to do something about it. Chances are nothing will happen and it will continue.
Shawn Linch
Évaluation :
5
Only complaint would be theres not much lighting. This was an awesome place to rent from and I'm sure I will be renting more in the future ☺️
Morgan Sanders
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya Rushlow
Évaluation :
4
Everything went smoothly on are travels .
Kalaya Santhanawit
Évaluation :
5
Thank you for everything! <3
Zoey Elliot
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Expérience générale
Évaluation :
1
No one was in the office. Had to stand in the freezing cold to call in for a lock box combo. Was not told that would be the case prior to pick up. Additionally, ordered and paid for a hand truck and it was not provided, had to go to harbor freight and purchase my own.
Nathan Betts
Évaluation :
4
Office closed (on a Monday); had to use the drop box. Unable to evaluate office/facilities. The grounds looked ok at a casual glance.
Michael Peach
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dennis McMillan
Évaluation :
5
Le client n'a pas laissé de commentaire.
TJ Foss
Évaluation :
5
The apartments were not kept up. Took 5 months to get a new fridge even though the door on outs was falling off. Big ant problem and druggies.
Amanda Bradshaw
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Expérience générale
Évaluation :
2
Make sure the equipment purchased is actually supplied! Utility dolly was ordered but not supplied!!! Extremely inconvenient.
Karl Koeppen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron Eilts
Évaluation :
5
Site Web
Sheri Roden
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEVEN SMITH
Évaluation :
5
This was our second experience renting a truck from Sadie. As usual, The truck was ready to go and performed well. Sadie provided input to the drop off location and had us on the road in short order. Thank You!!
Tony Colbert
Évaluation :
5
All good.
miguel perez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Diana Berggren
Évaluation :
5
None. Easy return with the app. Staff was helpful to confirm return and to print receipt because automated email was slow to arrive.
Trevor Elenbaas
Évaluation :
5
Le client n'a pas laissé de commentaire.
TJ Foss
Évaluation :
5
I really appreciated the curtesy they gave me in all aspects. They got me into a place very quickly and effortlessly. Thanks
Jana stone
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Expérience générale
Évaluation :
5
No changes
Michael Jeffery
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARC DAYTON
Évaluation :
1
Reserved uhaul for one way trip and was told that my reservation hadn't been received. So I had to do an 8 hour round trip in one day just to drop the uhaul back off at the location where I picked up because that was the only option I was giving the day of my PLANNED move. Will not recommend to a friend.
Gunner Kofford
Évaluation :
5
It was all good!
TJ Foss
Évaluation :
5
Sadie is awesome!
KRISTINA LEE STILLSMOKING
Évaluation :
5
Struggled getting the mobile app working on pick up and even more so upon return. It would not let us take a photo of the gas guage
Matthew Robles
Évaluation :
5
Sadie was extremely helpful and great to work with! We appreciate her great customer service and have no recommendations for improvement.
Mark T Gibson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Barzal
Évaluation :
4
Was not impressed with the Green River Wyoming place at all...I ended up dealing with the Rock Springs Wyoming office and it was hands down a great place... thank you
Rod Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell Ball
Évaluation :
5
Le client n'a pas laissé de commentaire.
TODD LEWIS COYLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Heath
Évaluation :
5
I had a good experience at this place I can't say what they need to improve their customer service at this time.
Guadalupe Mendoza De Monzon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnielle Dianna Reynolds
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD PROUSE
Évaluation :
5
Nothing, it was a very nice experience over all, the U-Haul people were great and service we got was really good, thank you U-Haul in Rock Springs, Wyoming! Nancy Williams
Nancy Williams
Évaluation :
3
Le client n'a pas laissé de commentaire.
ZACHARY JAMES ESHBACH
Évaluation :
5
Sadie was extremely kind and professional! Always have a great experience with her and will continue to recommend this facility!
rachele rodda
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Expérience générale
Évaluation :
5
Aucun
Tami Anderson
Évaluation :
4
Le client n'a pas laissé de commentaire.
mike cervantes
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY PRESTON MARTIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
katie werner
Évaluation :
3
Customer Service was not readily available
Randy Makinen
Évaluation :
4
5 of the tires were extremely low on air and 1 had a leaky valve stem that caused the tire to be flat by day 2. For what people are paying, vehicles should be serviced correctly and tires fully inflated so there are no delays.
Katie McKinney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stuart Moore
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carroll Liekhus
Évaluation :
5
No improvement necessary. The person who helped me with pick-up and drop-off was very friendly, professional, and efficient. I can't ask for more than that!
CHAUFFE AMBER SCHIRMER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex cole
Évaluation :
5
Love the flexibility of month to month terms. Merci.
brad borst
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Danielle Sanders
Évaluation :
5
All good thanks for your great service.
miguel perez
Évaluation :
5
John and his staff were friendly and great to work with! I hated to leave knowing I didn't have need to talk with them. But I think I found some wonderful folks to get to know better.' Sincerely, Kristina Stillsmoking
KRISTINA STILLSMOKING
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Expérience générale
Évaluation :
2
Girl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.
LEXA RAE COMSTOCK
Évaluation :
5
Friendly, speedy service.
STEPHEN MYERS
Évaluation :
3
We had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.
Devin Manfull
Évaluation :
3
Had to find somewhere to park the truck because there was no designated uhaul parking.
Alexandria Thomp
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA TEUSCHER
Évaluation :
5
Did contactless and it was easy!
Misty Wilson
Évaluation :
3
Did not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.
John Edward Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Avery
Évaluation :
5
Was a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk
Kelly Rosenbaum
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Doody
Évaluation :
4
Na
Nancy Lehmkuhl
Évaluation :
5
You have the right person at this location. easy to work with..
GENE HALE
Évaluation :
5
Service was great! Employee was very kind. Will definitely use this service in the future.
amanda Barrera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Stauffacher
Évaluation :
2
A bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.
Robert Oliver
Évaluation :
4
Le client n'a pas laissé de commentaire.
Martin Bischoff
Évaluation :
5
I appreciated the way they stayed in contact with me.
Charles Michael
Évaluation :
2
The truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.
Greg Scharosch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim Pongrace
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOB DICKMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wendorf
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald D Shoup jr
Évaluation :
4
Well planned out lot. Friendly and professional. Pleasure doin'n business with you.
Matt Foreman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave Wagner
Évaluation :
5
I would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.
Ashley Gautreaux
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jennifer Grenier
Évaluation :
5
Excellent service à la clientèle
britt froman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wendorf
Évaluation :
3
Le client n'a pas laissé de commentaire.
jeremiah webster
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Marno
Évaluation :
5
Very friendly. Very helpfull. Can't appreciate them enough.
Ray Zorn
Évaluation :
5
Extremely extremely helpful I was in a massive bind and U-Haul came through for me thank you
Shannon Seim
Évaluation :
5
The answering service people are not very friendly the people where we picked up the the trailer was wonderful
CHRIS MARCINK
Évaluation :
1
The young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.
Kristy Meeks
Évaluation :
1
the young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.
Kristy Meeks
Évaluation :
3
Le client n'a pas laissé de commentaire.
JEFF ABAZARIF
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Curtis
Évaluation :
5
I had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.
David Higbee
Évaluation :
1
Fire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.
Steven Hancock
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Smith
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael Wedgworth
Évaluation :
5
Sadie was very knowledgeable and friendly. Quick and easy process.
holly morgan
Évaluation :
2
Employee not friendly at all.
Diana Gutierrez
Évaluation :
2
Rental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.
kemp Brown
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberly Thurman
Évaluation :
5
Sadie is amazing best person to deal with!!
CHRISTOPHER POTTER
Évaluation :
4
Le client n'a pas laissé de commentaire.
LIZETH HERNANADEZ
Évaluation :
2
Le client n'a pas laissé de commentaire.
Timothy Bircher
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dogan Gunduz
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Marley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison Kaufman
Évaluation :
1
inconveniently located, difficult to get into and out of; location not manned (no staff to process return)
Margeret MCCOY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark H Taylor
Évaluation :
4
Merci
Robert Soik
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.