Customer Reviews for High End Automotive LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

Nothing at this time.

Évaluation :

5

It was great

Évaluation :

2

First problem was this location is not staffed on a Sunday, my pickup day. I had difficulty initially getting through the app to find the unlock code to get the truck key (about 1 hour wasted doing this so I was late meeting up with my group). The second issue was that the appliance dolly and moving blankets that I had rented were not in the truck, and all I got was an apology from the UHaul rep over the phone. How do you find another appliance dolly and moving supplies on a Sunday when you're already an hour late on a 6 hour rental?

Évaluation :

3

Could not submit pictures at this place for some reason

Évaluation :

5

After hours drop off.

Évaluation :

3

Have everything available and ready to go for the scheduled appointment time.

Évaluation :

1

I inspected the vehicle, took pictures and video. The inside of the cab was disgusting. There was literal cake inside the cab. The center console was sticky and full of liquid spills. There was water in the back of the truck. I went back and mentioned it to the person who checked me in. She said they don't inspect it for cleanliness nor clean the vehicle.

Évaluation :

5

Ashley was more than helpful.. thank you

Évaluation :

5

Thank you for being so patient.

Évaluation :

5

This was a great location.

Évaluation :

5

Once I had the U-Haul everything was great, however, I am unhappy with how the process was leading up to it. I do not understand why there is an online option to book if the day before my pickup location will be changed from Youngsville from Eunice. And then when I call to get it fixed and I get a different, smaller, truck at the original location to be picked up at 7 AM, the next day at 6 AM the app is showing that my contract is not conducive for the 24/7 pickup. Both instances I had to be put on hold for 30/45 minutes. Once I was able to get ahold of the right representative, they were very helpful, but I find this ridiculous. A moving day is already stressful enough, and one days notice to change someone's pick up location to somewhere almost two hours away is simply unacceptable. There has to be a better way to communicate this information with your customers who are spending $100+ on your product.

Évaluation :

2

Finalize the paperwork before you leave.

Évaluation :

5

all good.

Évaluation :

5

This was a fabulous experiece and we would use them again. Ashley was so helpful and kind; as I was tired and rattled and she handled it all beautifully.

Évaluation :

5

Very friendly drop off!

Évaluation :

4

No comments at this time.

Évaluation :

5

Very friendly service, would definitely rent from this location again.

Évaluation :

5

S.O.

Évaluation :

2

Transporter was parked in the grass. My truck was halfway in the adjacent road for the hookup. Chains were not installed properly. I could go on but nothing ever changes with uhaul.

Évaluation :

5

Very courteous!!

Évaluation :

5

Excellent costumer service

Évaluation :

1

Do not charge for an entire extra day when the truck was 2 hours late. Not 24 hours late. Prorate the amount instead of charging the full extra day. It's ridiculous. I should've kept the truck until 9 am the following day since I was charged an entire extra day.

Évaluation :

5

Great experience all the way through. From pickup to dropoff

Évaluation :

3

No instruction from the pickup location on how to hookup are even help getting it hooked up. Had an 8:00 reservation no one showed up to open location until 8:35

Évaluation :

5

Very clean and truck ran well

Évaluation :

2

The truck was not well maintained and I had a problem on the road that took me 3 hours delay and put my life in danger

Évaluation :

1

Rude customer service at drop-off

Évaluation :

5

There is absolutely nothing you can do to improve your service, it was above and beyond my expectations for a rental service, it was definitely TOP NOTCH in my books I will definitely recommend this business to anyone who is moving or just needs to take some old stuff out of their house to put in storage. It was easy to pick up and drop off with absolutely no hassles at all, I rented it for 24 hours but kept it for a week and never got harassed once to return it and I thought that was pretty awesome!!!

Évaluation :

5

Location did not have an appliance dolly available though I had reserved one

Évaluation :

1

Location stated they are not U haul but as a customer you are representing U haul. Customer service lady at front office was not inviting or friendly.

Évaluation :

5

They were very helpful and accommodating. If needed, would return. Merci.

Évaluation :

5

Friendly helpful staff @ clean and safe facility.

Évaluation :

5

Nothing. I appreciate the ease of turning in a trailer after business hours. Made my life unimaginably simpler.

Évaluation :

5

The drop off location was very convenient, the lady that assisted me was extremely helpful and pleasant to deal with.

Évaluation :

3

Open on weekends

Évaluation :

5

Nothing for this location It was Great, Friendly, Clean So much better, this is a good representation for Uhaul.

Évaluation :

5

The service was great. There was an issue with the insurance that I had selected for my rental, and the associate did everything to fix it (and it was eventually fixed). She really went all out to make sure the equipment was covered as I had intended. Also, they showed me how to hook up my car to the tow dolly, which was very helpful.

Évaluation :

3

The pickup location obviously keeps a dog in the office. The smell was overwhelming. I elected to pick up with the mobile app, but the vehicle wasn't ready and i had to go to the office. The fuel gauge on the paperwork indicated 7/8th, but I had to go back to the office to change it to indicate 3/4 which is what the truck actually had in the tank.

Évaluation :

5

This is Not on the drop off center. But the movers I hired through you guys were worthless. You stole my money. Well over an hour late , one was in a full length leg brace Me and my uncle and 13 year old son did 90 % of the work.

Évaluation :

5

Great Service! Staff friendly and professional.

Évaluation :

4

Both our p/u and d/o locations were great with extremely friendly top of the line employees, but EVERY TIME I had to use customer service they were either rude, distracted by someone else, or uninformed!!! CUSTOMER SERVICE GAVE NO SERVICE

Évaluation :

5

Excellent service all the way round

Évaluation :

1

I'm so confused. I left the pack of pads and dolly in the back(we didn't even open the pads). And apparent we used the truck over our 30 miles which is false, we drove from Lafayette to Youngsville roughly 15 miles.