Actually have the correct keys in the correct lock box when picking up a truck. We had to wait 45 mins for someone to show up and get us the keys because someone failed to put the correct keys in the pickup box. Also seemed like no one had any idea what was going on. Experience was terrible 10/10 don't recommendKatlin N.
Customer Reviews for High Road Towing 2
(U-Haul Neighborhood Dealer)
Pour nous contacter
Gallipolis, OH 45631
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 1/28/2023 - 5/16/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Melissa T.
The location was not staffed and the app was a little slow to allow me to complete the process, but they were very helpful by phone. I needed to drive to a staffed location nearby to get the furniture dolly I had requested.Carl W.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Trevor F.
Have someone on site to make things easier In case things go wrong. Was very Unsatisfied. It made it a long hard day from pickup to return:(Rebecca A.
Le client n'a pas laissé de commentaire.ALFRED C.
Le client n'a pas laissé de commentaire.James F.
imorove communication between uhaul and pick up location. imorove pick up time. mine took over 2 hours due to lack of communication.Christi R.
I am satisfied with my experience with Uhaul. Thank you.Brian O.
Have someone that actually cares about customersBrandon H.
The reservation wasn't listed as a remote pick-up so I had to call in because the app was telling me I had to wait until the location opened. Your customer service phone support is dreadful. Once I finally got the code to my lockbox they put the wrong key in it, I had to wait for a worker to come in and open the others to find my key. He couldn't get them open because they were frozen, he brought a torch but it was out of gas. The app and website are awful, wouldn't register the pictures I was taking. There was not a single thing about my experience with U Haul or High Road Towing that was pleasant in any way.Ethan H.
Le client n'a pas laissé de commentaire.Walter S.
Have someone on site for the rental, the internet rental is not consumer friendly, it is way too complicatedWilliam G.
Le client n'a pas laissé de commentaire.BRANDY H.
I do not like the lack of someone to assist and the fact everything is to be done from an app. I probably took 50 pictures of the dash (gas gauge, mileage) & submitted and none of them were accepted, leaving us to call for assistance after wasting at least half an hour in the rain. This is not to mention the only available trucks were 10' and that wasn't even the closest location. Overall it was not a good experience, and I would suggest that if these locations the trucks are parked at are so busy that there is never a choice of different sized trucks maybe a human employee would be helpful.Aaro P.
Le client n'a pas laissé de commentaire.LIBBYANN W.
Le client n'a pas laissé de commentaire.Anna B.
Le client n'a pas laissé de commentaire.Jude M.
Le client n'a pas laissé de commentaire.TRAVIS C.