Customer Reviews for Highland Shell
(U-Haul Neighborhood Dealer)

199 évaluations

2236 Highland Ave S   Birmingham, AL 35205

(205) 780-6100

Heures

  • Mon–Fri
    De 8 h 30 am à 4 pm
  • Samedi
    De 8 h 30 am à 2 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(205) 780-6100

2236 Highland Ave S
Birmingham, AL 35205

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h 30 am à 4 pm
  • Samedi
    De 8 h 30 am à 2 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
3

Truck had multiple scratches and some damage and it was never noted. Also, it was left with a 1/8 tank of gas and it was noted on the sheet that there was 1/4 of a tank. In my opinion a truck should never be left that low for a new customer to have to worry about putting gas in before driving away. It literally had 36 miles to ge before running out. On a positive note, they reimbursed me for the extra gas I had left inside. I had to sit on the phone several times to let them know about all this.

Jeremiah J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
2

When I arrived at the pickup location I was not presented with a paper contract and the attendant did not walk through the rental with me.

Keegan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erroll M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross B. 
Évaluation :
3

Location did not have moving blankets i reserved. could only give me a phone number to call (205.979.3013). the lady on the phone said I just had to drive around to other u-haul locations to look for available blankets. I found one, but only got half the blankets I had requested. emails and texts with pickup location do not explicitly note that the location had been changed by u-haul. web site still showed the requested pickup location until I clicked into the details of the reservation. online check-in was confusing and charged be before I accepted terms and conditions when I clicked edit to double check pickup location.

Martin T. 
Évaluation :
5

Everything went great

Justin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben W. 
Évaluation :
4

Put charge on correct credit card

Samantha C. 
Évaluation :
5

The agent/employees of the station was most friendly and absolutely helpful.

Lloyd H. 
Évaluation :
1

Did an after hours drop off and the attendant said drop offs were only from 9 am to 7 pm and there's was no drop box and tried to argue with me about it. I had to give him the key and he took down my license info and phone number. Not polite at all and honestly ruined uhaul for me. I give it that it is a gas station and he's not your employee but still doesn't look good for uhaul. Hate writing bad reviews but just wasn't good.

Abner H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
1

The manager needs to train new employees on how to work the U-haul system or need to be present when they see someone has a Uhaul reservation. I almost missed my move. The new guy didn't know what to do so he didn't want to give me the truck (understandable) but he should've called the manager immediately about it instead of telling me to come back on a Monday when I reserved the truck for a Friday. The manager needs to keep up with the U-haul schedule.

Danielle S. 
Évaluation :
1

Let all customers rent from their selected location, and don't give every excuse under the sun when they request the 50 dollar guarantee. They refused me even tho they changed my location and equipment.

Doyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

The only thing was they do not have hand trucks and quilts at that location.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Robert S. 
Évaluation :
3

I was told that there would not be additional mileage charge if I was under the quoted mileage. I remained under and they still charged me mileage.

WESLEY Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Dump. Attendant at the das station was useless. Never again.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAAC N. 
Évaluation :
1

The man working the counter could not have been more rude to me while I was trying to drop my key off. The Uhaul mobile app stated that it was 24 hour pick up and drop off, however, this tenant would not let me drop the key off at 11pm. I was standing at the counter looking at all the keys behind him and he said "I will not accept this until 8am tomorrow." So he was very stubborn and unagreeable, making me come back the next day to drop off the key when I could've done it when I was first there. This inconvenience could have been avoided if he had the proper Uhaul key drop box, like the app mentioned he should of had.

Heather S. 
Évaluation :
5

Don't offer upgrades unless requested. It was confusing and not necessary. Thank you for asking.

RICHARD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATRINA F. 
Évaluation :
2

The promised equipment of furniture blankets and appliance dolly were not available when we picked up the truck.

Lillian O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kennedy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herman M. 
Évaluation :
4

I had booked a truck with pads and 2 dollies and had asked for a different location. When I was assigned this location, it was convenient but did not have the supplies. So I had to drive to 3 other locations to round up what should have been in the truck. Still, all the folks at U-Haul were so nice everywhere! Merci!

Lisa G. 
Évaluation :
3

Staff didn't come out and look over the truck on return..just took keys..I thought they would inspect the truck upon return !

KENNETH C. 
Évaluation :
3

If a customer is dropping off their rental here, please provide information of where and who to drop the key off to.

Tracie T. 
Évaluation :
4

N.D.

Terri C. 
Évaluation :
3

The cashier had too many other things to do and I couldn't get her undivided attention. This was not her fault, I understand. Return took way longer than it should have. I never got a receipt or email confirmation of my return. I'm worried that it wasn't done correctly.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin D. 
Évaluation :
3

The personnel at the Shell were very nice and helpful, but the UHaul website continued to time out or give an error message whenever I tried to upload the mileage and gas information ("ERROR: The equipment information could not be updated."), which made the experience confusing for all of us (both me and the helpful Shell personnel). On top of this, neither of the dollies I paid for were in the truck, and I had to borrow a car drive 50 miles out of my way (that's 100 miles of gas for the car 50 miles extra for the truck, 50 miles on the truck mileage gage, and 2,5 hours taken out of an already busy moving schedule) all due to an error on the company's part, which was communicated to me less than 2 days before.

Gustav H. 
Évaluation :
3

The associates were friendly but it was at a gas station and was poorly set up to serve U-haul customers. A separate window needs to be used to meett rental needs.

CANDACE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEMARIOUS M. 
Évaluation :
1

This location is AWFUL! They were slow (I was there at least 30 minutes as the only customer) and incompetent (the lady had no idea how many days I got with my rental, they charged me for a dolly when they don't even have them at the location, they couldn't work tge cc machine). I will never use this location again.

Emory S. 
Évaluation :
5

The man who handled the rental was very efficient and knew his job. I was impressed.

Clifton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne T. 
Évaluation :
1

No one knew how to start my rental there. It took over 30 minutes to go through the process and they just gave me the keys with no paperwork. The manager was called and he said he would just take care of the paperwork when he got back. I had no idea as to what would be done. I was on a timeline that was shot because they did not know what they were doing.

PAUL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katy S. 
Évaluation :
5

The people there were very nice.

SHELIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temisha W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Debra Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Irene G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsay L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eva C. 
Évaluation :
1

African American female at the counter was rude and unprofessional as my father asked her simple questions she had attitude when we return the uhal . She seem to not want to go out check mileage so we could do what total was. Also my total amount t is incorrect overcharged

Janeicia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn B. 
Évaluation :
1

I requested a dolly and didn't get one. I had to call customer service twice and still couldn't get one. Also the truck stink and on top of that they changed my location without notifying me of the change no warning no nothing

Rosalyn S. 
Évaluation :
3

this vehicle brake is hard seems not really good, i had trouble two times.

Jay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip B. 
Évaluation :
3

The man working there was nice, but they don't do anything at this location - he simply told me to do it on my phone and I had to figure out where to put the trailer myself. There were no spaces.

William P. 
Évaluation :
1

First off they switched my pick up location the day before the rental and made the pick up farther out. .I spent two 15 minutes wait times on the phone trying to fix the location and was told it is in the fine print that no ones sees that they can switch without your permission. When I arrived to pick up the rental I had ordered a dolly and blankets and they didn't have them. I was told to call another U Haul to get these so after the two long wait times the previous day on the phone I decided not to call.The rental was also low on gas so I had to put gas in right away. I will not use U Haul again and I will recommend my friends not to use it also. This was the most unprofessional experience I have had with a rental company.

shereen Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina P. 
Évaluation :
3

Thecteturn was easy enough to do on the phone, but the clerk wasnt friendly. Just wanted to know where I parked.

Michael M. 
Évaluation :
3

Shady place to begin with, no proper directions on where to collect keys and people outside asking for money.

Yousuffuddin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LILLIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec S. 
Évaluation :
4

It was fine

Carolyn H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
1

Just awful... not drop box key. No sign to park u haul anywhere...

Joseph H. 
Évaluation :
1

Had to inside to have them clean the truck. Took forever. Horrible location to deal with. They should not be a dealer. Truck was also a piece of junk. That's not on them but uhaul. Transmission sounded like it was going to fall apart. Drove like it had no suspension. Horrible!

Scott O. 
Évaluation :
1

App wouldn't work, truck wasn't actually at the location, we spent an hour on the phone getting a new truck and driving to the NEW location only for them to take ANOTHER hour trying to figure out check in because it still wasn't working. 2 hours in total wasting time for a truck I booked a week in advance. Despicable

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layton L. 
Évaluation :
1

Measure the Gas that is coming out of their Gas Pumps. And or park the vehicles on a level surface or get someone who understands that concept.

Mark H. 
Évaluation :
5

Rien

William M. 
Évaluation :
3

Was confused where to return items rented (dolly and blankets) when dropping off at a drop-off location after a one-way trip between states so licked blankets and dolly in the cab so that they would not be stolen. It was a little unclear where/ how to return these items.

Lindsay R. 
Évaluation :
5

Very good ?? service

Douglas J. 
Évaluation :
3

Customer service was horrible

Gregory S. 
Évaluation :
4

people were SUPERNICE

Stephen P. 
Évaluation :
1

Check-in agent was rude and didn't know how to return my equipment. He pulled my account up on the computer and literally said, "I don't know how to do this. You'll have to call UHAUL and do it yourself." At that time his associate entered the store and called the police. He was shortly followed by 2 men who came in yelling and one of them began talking about killing people. Having already returned the keys to the agent refusing to help me, I promptly left due to concerns for my safety. I then called UHAUL as advised. I explained the situation to the first person on the phone, who had the insight and common sense to understand that it was unreasonable to expect me to return to the UHAUL drop off location since it was unsafe there. Accordingly, she transferred me to a "live" something who would be able to walk me through the check-in process over the phone. I SAT ON HOLD FOR 37 MINUTES. After finishing my dinner at a Jimmy Johns a safe distance from the UHAUL drop-off location, I decided to hang up and dial again. This time I spoke with someone who insisted I return to the location to check my truck back in. She expressed no insight whatsoever as to the ludicrous nature of such a request given that there were people there trying to murder one another and that I had already wasted almost an hour trying to do UHAUL's job for them. She further insisted that if I did not return to the location I would be charged a $20 fee. Just to recap at this moment: your agent didn't know how to check in my vehicle and promptly gave up and told me to call UHAUL and figure it out myself. Your phone employee insisted I return to a potential MURDER SCENE or get fined $20. Moving along: I asked this employee on the phone to connect me with someone who could make sure that I didn't get charged a $20 fee for refusing to return to an unsafe UHAUL murder scene on account of your agent not knowing how to do their job. She transferred me to a manager. The most the manager was willing to do was put an addendum on my account explaining what had happened, but could not guarantee that I would not be charged the $20 I'd-rather-live-than-be-murdered-at-UHAUL-tax. And rather than saying she would follow up on what happened with this, she said I would have to call in the morning to contest the charge if it occurred.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
3

How about being honest with customers and provide services that you promised? Very deceptive business practices.

Joseph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Connor C. 
Évaluation :
2

This was at a gas station location and it took more time to go through the rental check out process as I had to wait while the clerk checked out other customers buying gas and snacks. Along with waiting the clerk was not trained properly as it took longer to do rental paperwork and upon returning the trader they did not know how to receive the trailer back into inventory. Then I get a call 2 days later asking when I would be returning the trailer and was charged double the correct rate. Then I had to spend another hour calling uhaul customer service back to get corrected and it still has not been corrected.

Brian D. 
Évaluation :
3

The computer system was down yesterday, Memorial Day, I was told. Therefore, I did not receive a receipt...didn't like that. I was told to photograph my mileage, fuel level, and cargo area, which was fine and acceptable. The receipt, I was told, would be emailed to me today, 5/28. We'll see.

Scott K. 
Évaluation :
1

A man overdosed in the bathroom while returning the key. BAD EXPERIENCE

Tara G. 
Évaluation :
3

When I picked up the truck, the inside of the cab was filthy. It smelled like cigarette smoke, and there was dirt and sticky residue like from a drink that spilled in the cup holders. There were also potato chips all over the floorboard. I know that trucks are used frequently, but I fully expect that at bare minimum, the inside of the cab will be cleaned and disinfected before it's rented to the next customer. I was extremely disappointed in this part of the process.

Mae D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
2

The moving materials I paid for were not provided.

Matthew S. 
Évaluation :
1

When I picked up the truck it had almost half tank, I drove it for about 25 miles and used it for about 3 hours, before I dropped it off I put in $15 dollars in gas so it would be half tank. Returned it and today I see that they charged me extra $59 dollars for not filling the tank!! I called to tell them and they answered the first time and hung up then didn't answer again. I will be going there personally on Monday to complain about it!!

Luis D. 
Évaluation :
4

Great easy experience

Mark C. 
Évaluation :
2

I had a bad experience with the milage instrument on my Uhaul, so I ended being overcharged. Outside of that it was fine.

Corlethius L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter D. 
Non les évaluations ont été soumises pour cet établissement.

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