Customer Reviews for Highlands Self Storage
(Concessionnaire U-Haul dans le voisinage)

791 évaluations

178 N Church Rd   Franklin, NJ 07416

(973) 827-1526

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(973) 827-1526

178 N Church Rd
Franklin, NJ 07416

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyronne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Always go when the young lady (I forget her name) is there. She went way out of her way to help us. FANTASTIC customer service!!!

patricia S. 
Évaluation :
5

Great people. Definitely recommend.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

No mention in earlier text msgs. about 20 $fee if you don't follow the link. You caught me quite by surprise with that. Desk clerk simply said drop the key in the slot. This is unacceptable.

Paul C. 
Évaluation :
5

First time renting from uhaul where a dealer called me a few days before and let me know my rental would be there and not have to drive all over the state to pick one up...Will definitely use them again!!

Thomas S. 
Évaluation :
5

Best place to rent a uhaul around. Extremely nice and professional people.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
5

Second time renting at this location.

John C. 
Évaluation :
5

Don't change! You guys are the best. Everyone was super helpful and made the process as easy as could be.

Benjamin E. 
Évaluation :
5

I had a very hard time trying to get my phone with the location setting. I had everything turned on, but until I spoke with a service representative and figured out the problem I was already half an hour late. I think people need to be told to turn on their Safari location. Other than that, it was a very easy process. Thanks to the service representative on the phone who helped me.

Deborah P. 
Évaluation :
2

Two times I've rented a 5x8 trailer from this facility and two times I've been charged more than what I agreed to on the contract. The first time I opted not to have safetwo and yet an attempt to charge me was added to the final bill receipt. I called the facility who said they couldn't do anything about it and that I had to call corporate Uhaul to get it removed. I did and it was removed. The second time I rented a 5x8 trailer from this facility I was double charged for not only safetow but also two days rental, when I only rented the trailer from 11am to 6 pm of the same day. I called the facility and they said they couldn't do anything about it and that I had to call another number. I did and I am now awaiting the removal of the erroneous charges.

Troy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete H. 
Évaluation :
1

For the first time I was made to hook up my own trailer... From lifting to the chain and brake chain... Didn't know I was an employee....

Nikole M. 
Évaluation :
4

There are 6 uhaul rental facilities within 5 mile radius the closest uhaul facility that had a tow trailer was 35 mins away And I had to return it back to that facility also I had to schedule it on a Monday just to use it I think you need to Allocate more of these units in our area I have rented 5 times in 6 months and every time it's a chase

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kali T. 
Évaluation :
5

Easy pickup and drop off. Le personnel était amical et serviable. Equipment was exactly what I needed.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The only issue was that it appeared that I was going to be charged for three days of rental rather than two but it was corrected quickly once I inquired about it.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L. 
Évaluation :
5

Very smooth process, picking up and returning.

Michael R. 
Évaluation :
5

Thanks for everything

Dror E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magby B. 
Évaluation :
5

Simply stay the same!!

Sandy J. 
Évaluation :
5

Nothing. The WiFi was down when I arrive to pick up the equipment. The representative went into the uhaul traffic system thru their phone and got me on my way.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingi -. 
Évaluation :
5

Flawless experience Met / greeted with warmth and smiles Same feeling, different people when returning Wonderful experience!!

Sandy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Truck was ready before my scheduled appointment. It was clean and well taken care of. Return was easy.

Marc F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward J. M. 
Évaluation :
5

This particular trailer was showing its age and should be taken out of service

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAH R. 
Évaluation :
5

Everything was good.

Walter H. 
Évaluation :
5

family owned are the best

Elke K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIANNI Z. 
Évaluation :
5

Great !!

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dane L. 
Évaluation :
5

Amazing Staff and Amazing Service.....

Edwin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

No improvements needed. I did in person check in. Customer service was exceptional, both the cab and cargo bay were very clean, and no problems with any of the equipment.

Carl L. 
Évaluation :
5

The driver door does not closed properly. Heard wind and engine noise all the way. And the cigarette chargers on the dash board were not working. Thank God the one in the glove compartment was working. An overall maintenance check should be done on all trucks before renting them, especially if they are going long distances. Apart from the issues above, the truck ran well. Merci encore!

Lenford A. 
Évaluation :
5

Great place would not change anything

Bonnie H. 
Évaluation :
4

Only negative was pricing was not clearly explained at the beginning

Michael K. 
Évaluation :
5

Such a pleasant experience. Everyone was so nice, helpful and courteous.

Maryann F. 
Évaluation :
5

Just keep doing the same thing: no fuss, no muss, classy people to work with that are on site and helpful. Every thing clean and organized.

Gina F. 
Évaluation :
3

At this location the service was excellent . The young lady at the desk was very professional, helpful and knowledgeable about the rental, the owner of the location was very helpful and pleasant as well. Great service

henry G. 
Évaluation :
3

A short trip to pick up a table cost me 180 $. Ridiculously expensive. Before I took the van there was 0 information of the cost. I don't think I would recommend anyone at this point. The van was super clean and the staff were pleasant! When I returned the van that's when I was told that I had to pay a different rate because it was a Saturday. I wish I knew that before I rented it.

Elia Y. 
Évaluation :
5

Staff was very friendly.

Renate G. 
Évaluation :
5

Nothing. These guys have it under total control. Would definitely rent from Highlands Self Storage again.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

every thing was great really clean operation and look forward to future business

MIKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

The customer service on the 800 number was not helpful. Did everything on line and was screwed around with pick up time and brought it back a day earlier. The pick up place personally called me and got me set up to the right time. And not what the 800 number did. I will personally go thru the place and not the web site. The manager at the pickup place was so helpful just not your website.

Tommy E. 
Évaluation :
5

This facility is the cleanest place I have ever seen!! If you are looking in the area of Hardyston NJ this is the place for all your storage needs.

veronica Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
1

This place specifically stated a 50 $reservation guarantee, but when I arrived to pick up my reserved vehicle, it was not available. I was then assigned a truck of different size and then re-assigned a different sized truck again. I spoke via live chat and on the phone and was told only a supervisor could input the 50 $credit, and the supervisor would be notified and follow up. Never received a follow up and the representative was very rude and unhelpful. If U-Haul offers a reservation guarantee, they should keep it and honor their word.

Jefferson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

migdalia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Advise customer about all fees (enviromtal, nj domestic security). I was surprised by the additional fees. Side note, the staff is amazing.

grace K. 
Évaluation :
5

Maybe let people know the need a credit card. I know it's just like renting a car but I wanted to pay in cash. Thanks

Barbara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma V. 
Évaluation :
5

Best experience ever in a rental nice people Stacy the manger

Denis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon H. 
Évaluation :
5

Gentleman processing the contract was very professional, friendly, helpful in arranging the rental of the vehicle. Very decent in helping me that day!! I thank him for all his efforts in getting this rental. Merci.

Marty S. 
Évaluation :
4

There was some heavy snow on the roof of the truck. I took off what i could , but could not get to most of it. While driving om the highway, some flew off and caused a car behind me to swerve Although no one was hurt they surely could have been.

MIKE W. 
Évaluation :
3

I am waiting for a refund from Uhaul When can I expect reimbursement

martin T. 
Évaluation :
3

The price was hith

Frank S. 
Évaluation :
5

Very nice staff will recommend it to anyone anytime

Jackson O. 
Évaluation :
5

Truck was ready . Drove well . No problems . Very helpful staff

steve G. 
Évaluation :
5

Friendly and helpful staff. A pleasure to deal with.

joseph S. 
Évaluation :
5

Have me on file so I don't have to always take pic of my License. ??. It's all good. Appreciated

Jose C. 
Évaluation :
3

The service was excellent also - very helpful!

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Train the the people that are working for you instead of getting frustrated with a customer and hanging up because they couldn't find our truck for 6 hours the truck was supposed to be available at 9 a.m. in Bloomingdale New Jersey .we wound up going way out of her way to Sussex New Jersey at 4 to pick up a truck delaying our move a day. U-Haul customer representative gave us four different locations that our truck would be at and when we called those locations they knew nothing about it finally we got a truck in Sussex New Jersey an hour of driving out of our way. Highlands wine storage in Franklin New Jersey where the best people I ever had to deal with they had our truck at 9 a.m. did not know we needed that truck and they waited for us to pick it up and they actually apologize for U-Hauls mess up I give Hyland's wine storage in Franklin New Jersey a five star rating

lorraine S. 
Évaluation :
5

Everything was perfect. Thanks.

cynthia C. 
Évaluation :
5

ALL IS GOOD Thank you

Carlos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Customer service was phenomenal.

RENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa B. 
Évaluation :
4

The location was great! However it took 45 minutes to upload my information into your app. Totally unsatisfied! Cost me time and labor for my loaders to wait at my site! In this day and age of digital applications this should never happen! Highlands location rep was very frustrated and said the beach location of U-Haul was absolutely no help! Completely unacceptable!

john S. 
Évaluation :
5

Returned truck after hours so didn't get to be inside with an associate.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christoph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Everything was excellent no improvement necessary

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O. 
Évaluation :
5

honestly the whole experience was perfect. The person who helped me was very courteous and polite.

William G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cythia H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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