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Alan was is a great asset to your company. It made the rental transaction flawless and comforting. Just keep employing people like Alan and your company will be alright!
No improvement needed
Minor maintenance note: previous customer may have backed up with car on trailer. Minor adjustments may be needed.
I thought everything was perfect no adjustments needed
Very friendly and actually new my name and asked how everything went This experience is keeping me as a customer
One wheel on the trailer I rented should be changed, rusted and dangerous.
Alan is always great
Allen was absolutely wonderful to deal with, friendly, helpful, professional and knowledgeable. I would most certainly recommend him and uhaul
Multiple time vehicle renter, always a great experience.
Great explanation of equipment
Very happy with with the whole process. Ty
Would like to have more information about email and use as l had returned vehicle and key then asked to take pic of milage and fuel supply which I couldn't do.
Everything was great. Service was friendly . Everything was easily explained to me. I highly recommend this location.
I can not say enough positive things about Allen and this location. I am very comfortable with the rental process with U-Haul. Allen took care to ensure I understood the various costs in renting a pick up truck. Base cost, mileage calculations, refueling, insurance, and damage waver. Issuing the truck to me and the return of the vehicle went smoothly without any surprises. I will look to give my business to Allen's U-Haul location when I need to secure services in the future.
Service was excellent. I highly recommend the Hillsboro location.
While I would recommend I would tell the to watch out since Alan will add the Tow insurance without asking if you want it or not. I was tired from driving 24 hours and did not pay as close attention as I should have and it cost me $70 I would NOT have spent.
Drop off was easy. Agent was informative and helpful. Gave me options and provided solutions for my concerns and problem.
super friendly staff
Best local U-Haul rental location I've ever worked with. Customer service is top-notch and equipment availability during these difficult times has been excellent. Highly recommend for all your rental needs.
Very helpful staff very easy pick up. Will always use Uhaul for future moves
2019 6x12 was A+
Great customer service!!!
Very accommodating and friendly. Thank you.
The staff was very helpful and very pleasant.
Again helpful and very nice - this move was made very pleasant from the rental side of things by both pick up and drop off locations
Alan is very thoughtful, kind and professional
Pickup was a nightmare...this is NOT the fault of the location but checking out with U-Haul.com.
We have rented from this location several times. The customer service has always been exemplary, and the vehicles clean and well-maintained. Our experience this week was no different; and we appreciated the current efforts to maintain health and safety during the whole process.
Great customer service at this location!
The back of the truck needed to be swept before we used it. It still had some soil/gravel from the previous rental
Nothing, the service was above any standard you could set.
With COVID-19 FULLY understand caution and due to medical issues understand caution which is why I (Ann) had someone pick up the truck. The non welcoming feeling vs medical caution was unnerving. May want to be more frirndly
Nice new truck really clean plus rented trailer that went down the road no problem I'll be renting here only
do away with online drop off frustrating.
During this Pandemic Alan made me feel safe renting .He was very helpful and pleasant while keeping a social distance.Would rent from here again.
Very friendly and informative! Thank you!
All good
The businessman Alan maintains all Covid 19 social distances and allowed only one customer in the shop at a time. He was courteous and thorough with all explanations. Very positive experience during a difficult pandemic time!
The person who runs the place is very nice and I don't want this review to seem Negative however regarding the Social Distance measures that are "Being Implemented" there are seriously overboard. I get the issue with the Virus and "The World We Live In Now" however to go through that much is just a Nuisance. The Store should be open or closed and the Customer should never feel like they are doing something wrong by renting a Trailer. A normal person in this situation would Wear a Mask and Wipe Down everything between customers like every other business. I also think there should have been a discount since I hooked up the Trailer myself and only had the thing for a hour. Another option would have been to give a Heads up that they are very overly paranoid about the Virus, Again the guy is very nice and I am sure under normal circumstances they review would have been Excellent but I think they should be closed or take normal precautions.
Great service, great moving vehicle, clean, ran great . Dealer was awesome.
