Virtual drop off, no personnel needed
Amanda H
Customer Reviews for Hillside Station Crown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Systems down (maybe not the location's fault) stretches pick up into a 30 minute endeavor. While a remote supervisor was able to initiate the rental over the phone, I was left with no rental paperwork or contract; very important to verify what I'm paying and should I encounter police while driving the truck
Alleria SExcellent staff, organized and easy to work with
VINCENT AMaybe add a few more options at this location. Overall it's a great location!!!
CHARLES FVery helpful guys! The online order item was not available in this store, the customer service gave the upgraded trailer available with the same price but the software in the store did not allow in the store. These guys helped so much to get the same price for the upgraded one. Excellent service à la clientèle.
Chooda KThe lady who helped me, while very nice, really struggled dealing with the computer software she was using to get me my truck. The entire process took an hour which was much wasted time and money for me. Uhaul needs to train her appropriately and make sure the computer equipment and internet connection at this location is able to handle these transactions. Personally I think they need a system upgrade... speaking as someone with tech experience. The poor lady really struggled through the process. I felt bad for her. The truck was great so no complaints there. Just someone please help the people out who have this Uhaul location. It's a good spot geographically and with some evaluation, system upgrades and some additional training they should be successful.
KRISTIE HHusband & wife are friendly, professional and with self check-in, it's really easy to return!
Mike DYou guys are getting pretty high with the prices on the mileage. You used to give us thirty miles and now you make us pay for every mile. The truck had almost 100k miles on it. That's ridiculous and I will definitely look for alternatives in the future. Almost doubled my costs for 86 miles.
jason oThere were some issues with the internet server. Everything else was excellent. Je les recommande fortement.
Monica HEssay faster they was so frenly Mannyhelper. Love this place
MANUEL GVery long process to return the truck. Not a problem with the personnel just a lot of computer steps to take.
Paul KComputer system was down from overnight windy storm. Only 1 person working in the store. Store shelves had very little on them or empty.
Daniel GWhy do I pay for mileage AND THEN have to fill the truck up when I'm finished? I feel I'm paying double. I either fill it when I'm done OR pay mileage……..NO BOTH!!!
David wThe clerk was friendly and helpful but the computer application to check the vehicle in kept crashing and erroring. She finally just let me leave without the confirmation and eventually emailed me the receipt. Again I thought the human assistance to be fantastic but problems with infrastructure caused a lot of delay
Jennifer DLocation was very helpful
Roger GStation was still learning the U-Haul process, so it took longer then excepted to obtain my rental.
MIKE D