Évaluations des clients Hilltop Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hilltop Self Storage

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Nathan M. le

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Fix EVERYTHING. The entire app and online stuff is completely broken. I tried to pick up my vehicle and it didn't let me i had to call over 5 different uhaul people just to figure things out. Then i was told i could not get the uhaul because of my juniors drivers license even though i am 18 years old and after 6 months of having my license it is no longer a junior license. I should have not been allowed to reserve a vehicle if that was to happen. Also got told by a uhaul customer service lady that i was allowed to take the van because she understood the confusion so i did. Got called 5 minutes later that i was stealing the van when i set up the reservation and was told i could have it. They charged me for the 5 minutes of driving i did, then charged me for my actual time using the van which wasn't until 3 hours after my original pickup time!!! Then when i returned my vehicle the app went through all steps with me and failed to tell me to take a picture of anything and completely go through the entire returning process. I tried to call and explain that, but after being on hold for 15 minutes the lady basically told me i was wrong and that i dont know what I'm doing. What happened to the customer is always right? As i see it don't do 24 hour pick up if you can't have working apps and online stuff. Hire real people. Terrible customer service that clearly does not care about the customer.

john F. le

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Nothing

Harold B. le

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Very friendly, helpful employees at this location. Our experience was excellent.

JOHN W. le

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I did a U-Box from Harrisburg PA to Hanover, PA to Lakeside Colorado. It was very good experience. Overall it was an excelent experience. The colorado side could not deliver right away but was able to deliver before I got charged for another month for a U-Box. The U-Box helpline is very VERY helpful. It is a separate support number for U-Box Helpline. Thank you.

Nickette H. le

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Le client n'a pas laissé de commentaire.

Melody R. le

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Le client n'a pas laissé de commentaire.

BOB L. le

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Keep doing the good job you’re doing

George M. le

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Not sure. Everything went smoothly for us

Joshua S. le

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Le client n'a pas laissé de commentaire.

William T. le

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Le client n'a pas laissé de commentaire.

Eugene S. le

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Keep up the good work and stay friendly ??

Kevin B. le

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Le client n'a pas laissé de commentaire.

Jesse C. le

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Le client n'a pas laissé de commentaire.

RAY A. le

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Very friendly staff

TIMOTHY B. le

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You need to give veterans and active duty personnel a military discount It is the least you could do to recognize the fact they were/are willing to give their lives so you can operate a business in a free and safe country THE UNITED STATES OF AMERICA. RADM T D Beard lll (ret) US Naval Services Thank You

terri R. le

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U Haul corporate sucks, it's impossible to do anything on the computer as your website does not work well and it takes forever.

Rachel G. le

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The check in process through Uhaul was very long and not friendly. Hilltop personal assisted in the check out process.

Ashlea B. le

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I ordered a Dolly (Appliance Dolly) and paid $10 to use it for the time allotted and the Dolly was not in the truck however bc I did this transaction through the App I was still charged.

Steven H. le

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Wonderful people to deal with when renting a truck. Highly recommend!

Patricia H. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Excellent service from Doreen.

robert M. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Truck was fairly new and clean and when picked up was in an out quickly

Elisa L. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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To much time getting paperwork computer issues better train on issues with computers I work for a rental company a one time

Theodore M. le

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The ladies in there were very friendly and helpful. They had no problem with me leaving my car there for 2 days and it was under surveillance so that made me feel better leaving it there. I'll definitely be going to Hill Top 1st next time I need to rent a U-Haul

Abel P. le

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Le client n'a pas laissé de commentaire.

PAULA W. le

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Le client n'a pas laissé de commentaire.

Jan S. le

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Not happy with customer service! Treated very poorly by Joanne Smith before the actual renting. Were promised getting truck from our local dealer which is 5 minutes away. Instead had to go 15 miles round trip & pay the extra mileage fee - is not fair! Also was texted about the info when I clearly stated it was a landline- no texting accepted! Customer service is rated very poor!

PENNY S. le

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Le client n'a pas laissé de commentaire.

Wayne D. le

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Equipment was ready as reserved and the service personnel were helpful and very polite. I do recommend them.

David N. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.