There is nothing I can think of. Pickup, processing and dropoff were extremely efficient. Very professional and friendly staff.SHERRI JEAN P.
Customer Reviews for Hilton Head Shipping & Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hilton Head Island, SC 29926
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROGER M.
Le client n'a pas laissé de commentaire.JOHN H.
I have rented two trucks within the last two weeks from this dealer. The first truck, 20', had a manifold exhaust leak which allowed exhaust fumes to enter the passenger cabin. This was confirmed by a road side mechanic. The recent 26' truck had the oil and water symbols displayed on the dashboard. Steve, U haul dealer, told me he had 6 other trucks with the same issue but was waiting for the U-Haul company to send their mechanic to make the repairs. Yet he is still renting these poorly maintained and unsafe vehicles to customers with disregard to their safety. It's not a matter of â€œifâ€, it's a matter of â€œwhenâ€ a customer gets seriously injured driving one of your unsafe trucks. And that's on U-Haul. I have reported this serious matter to the District Manager who has yet to call me. I hope this concern does not fall on deaf ears, again!ROBERT O.
Le client n'a pas laissé de commentaire.WILLIAM R.
Friendly and helpfulBRIAN J.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.STANLEY S.
Le client n'a pas laissé de commentaire.ROBERT O.
Great customer service!Charles K.
Le client n'a pas laissé de commentaire.BOBBY B.
Le client n'a pas laissé de commentaire.Matt W.
Don't tell a customer to put gas in the vehicle so there won't be a charge for mileage and then charge for mileage.DAVID H.
Le client n'a pas laissé de commentaire.RAKIM F.
Le client n'a pas laissé de commentaire.Wendy W.
Le client n'a pas laissé de commentaire.JOHN JEROME D.
Never again! The actual mileage and gas numbers didn't match what they had listed in their system when I initially checked in at the office. Despite completing the check-in on the app while sitting in the truck, correcting the mileage and gas info AND uploading a photo showing the gauges, they conveniently didn't have that information when I returned the truck.SHAWNA K.
Excellent experience! We needed to move a family member on short notice. We were able to schedule a next day move with the truck and 2 guys to help us easily on the website! I would definitely use UHaul and this particular location again!STEPHEN T.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.DUSTUN M.
Great ServiceTREMEL K.
Was a little nervous about leaving the trailer in a unlocked parking area for return, but took multiple pictures to easy my mind.Justin C.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.rhonda S.
The manager was very friendly and down to earth. He was easy to converse with. He also has his dog shadow in the office which was very friendly. I enjoyed coming here!TYLER H.
Le client n'a pas laissé de commentaire.NICHOLAS M.
The people here are the NICEST I have ever dealt with. Moving is not a fun thing to do but they do everything possible to make it an easy and enjoyable experience for you !Susan R.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Geoffrey L.
Le client n'a pas laissé de commentaire.BRADLEY S.
I always have a great experience with Bubba. Professional, courteous, and accommodating.DENNIS P.
Great customer service!MARK M.
Le client n'a pas laissé de commentaire.Robert P.
Not the greatest curb appeal, but works for basic needs. Service and product were good.MARK B.
Le client n'a pas laissé de commentaire.KEVIN R.
My Original rental was at the Beaufort location, the employee did not show up to work U-Haul gave me a rental miles out and did nothing for the inconvenience that is their fault.LAKRISTA S.
Truck was fully refueled when returned, yet a surcharge for 20 dollars added. The original truck pickup location was changed to a pickup location further away.eric S.
The office location for this U-Haul dealer needs to be cleaner, just simply spruced up. As a storefront, it's unattractive, disorderly and makes one assume it's closed down or abandoned.CHARLES S.
Online booking made a mistake and my booking in Beaufort, SC was incorrect. Your office found the truck in Hilton Head and the pick up there was very good. If you need further details, phone me at (704) 661*6494RONALD S.
Check air in tires sensor on mgr said it was just a sensor and he ordered one, truck was very hard to handle and all over the road because air was low in tire. Engine light on mgr said don't worry about it my Mercedes comes on 1000 miles before it needs service. Truck had no gas cap, again mgr said he had ordered it. Pretty sure you can get one at autozone and no gas cap affects gas mileage and is dangerous. I told him I was driving alone several hundred miles and was worried about the truck. He said, you will be fine!KATHY C.
No improvements needed. Great customer service!RICHARD G.
Le client n'a pas laissé de commentaire.Paul V.
aThe online check in at 6 pm Saturday did not work. Said could not find location. My brother also tried. Brought the key to Bubba at the office 9am Sunday and he apologized and said I can leave and he will check it in and send me email. Excellent service from Bubba and appreciated as still have an unresolved dispute with large car rental company. Thank you very much, TomTHOMAS G.
Le client n'a pas laissé de commentaire.kathy S.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.Grant S.
Le client n'a pas laissé de commentaire.RICHARD S.
The service at checkin and checkout was exceptional.JIMMY W.
cost of gas extremely high Governor on engine was marginal at best....pulsed repeatedly when on an upgrade annoyingDavid A.
Very personable and well maintained. Le personnel était amical et serviable.ERICA F.
Very convenient location. Could be little tight if more trucks on-site.SCOTT S.
Le client n'a pas laissé de commentaire.FRANKLINE JR P.
Everything was outstanding.MICHELLE S.
I liked the quick pickup and return. I would recommend this establishment.RALPH G.
Le client n'a pas laissé de commentaire.FRANCIS W.
Le client n'a pas laissé de commentaire.Vickie E.
Le client n'a pas laissé de commentaire.EARNEST F.
I can't recommend the destination location, nor U-Haul Customer Service. I sent an email to Customer Service on Friday November 5th with an issue on Contract #27698278. We cleaned the truck, swept, blew the remaining dust out, and folded the pads. The U-Haul location was only a few miles from our destination stop so there should not have been an issue. The local U-Haul owner Bubba was not helpful - told me that his team took 1,5 hours to clean the truck. I asked to have the cleaning fee ($26,75 ) refunded, and he said no and referred me to customer service. Called the number, didnt want to wait 30 minutes on hold, and decided to email Customer Service. I didnt hear back in 2 days. $26,75 in the grand scheme of things is not big money but the cleaning charge was annoying. The accompanying receipt shows the 20 ft rental truck was checked in at 6:36pm on Thursday, a day early, where we dropped the truck off around 12:30pm that day. There was another gentleman in the office at that time possibly looking for a 20 ft truck. Could he have taken the truck I drove from Florida and not cleaned it? Not every impressed with this location and had a small ask of the waiving of the cleaning fee. Cannot recommend this location, given their performance here, sorry.Stefan B.
Le client n'a pas laissé de commentaire.FLOYD G.
Le client n'a pas laissé de commentaire.Nathan W.
Bubba wa great to work with and his dog Shadow was extremely friendly. Thanks for the help!JOHN PAUL C.
Le client n'a pas laissé de commentaire.MICHELLE S.
Le client n'a pas laissé de commentaire.Mitchell B.
This will be my first choice for renting a moving van or truck. Great service and the owners partner (his dog) is the cutest. Happy to greet you every time. Next time I will be sure to have dog treats with me. So glad I found this place : )TIMOTHY M.
Friendly and efficientSIDNEY W.
Had no contact with anyone at the truck return location.MARK D.
Great peopleScott S.
Le client n'a pas laissé de commentaire.Elizabeth T.
I dropped off the truck after hours so, understandably, there was no one to check in with. However, the location had no instructions as to where to park the truck and there were trucks parked all over in three different locations. There were no instructions other than a key drop box. There was no internet connection so I was unable to use the link from my text to complete the drop off information.DANIEL Z.
Shadow the Dog made the experience even better.Thomas K.
I had originally reserved a truck at a much closer & convenient location to me. UHaul dropped the ball and never scheduled my truck nor contacted me about my reservation. No truck available when I went to pick it up. I was then sent 18 miles out of my way to this location. This location was fine, but UHaul corporate is a joke and I won't be using them again.DAVID B.
Nothing. The experience was great.Phillip R.
Love the shop dog, Shadow! Perfect temperament and very friendly :)Douglas S.
The location and local support were great. However, the Uhaul website and app were so bad it is unlikely I will ever rent from Uhaul again. I had over 2 hours invested in ordering and then returning the vehicle. The website froze multiple times and ended up creating double order, which then took multiple attempts to cancel. Upon returning the vehicle the app would not take the picture of the dash for mileage and fuel. The long return time made my wife late for work and caused a big argument. Finally, after multiple attempts including restarting my iPhone 12, I had to go into the location and have them return my vehicle. I had a similar experience at my last rental, that I then had to fight to get late fees reversed. If you are going to an automated system, you better get one that is reliable.RICK P.
The entire process was very simple. My only comment is that I find the $ 0,79 per to be a little excessive. I would still and plan on renting from U Haul again.RICHARD L.
Le client n'a pas laissé de commentaire.Brooke P.
The trailer was missing the light wiring, so I had to buy the flat four wire extension from an auto parts store. My vehicle is equipped to connect to the wire connector. This has not happened in the past.RONALD P.
Had to make a last minute switch to our rental date because our pick up location was moved to a location 45 minutes away. Lots of scrambling and frustration but it worked out in the end.ROBERT H.
Le client n'a pas laissé de commentaire.WENDY W.
Le client n'a pas laissé de commentaire.Kim F.
Loved meeting Bubba and Shadow. The vehicle we rented was clean and in good repair. There was even the opportunity to add a dolly and furniture pads for moving. So easy to rent online and upload all the information needed by UHaul before picking up the vehicle the next morning.Joyce C.
Really nice truck and the gas mileage was incredible!!!DAVID P.
Very pleasant and easy to deal with. They saved me a lot of extra work with returning the trailer to that location. And, they have a sweet dog there to greet us.WILLIAM G.
I was charged for an extra day, also the manager Angela at the two Notch location said if i paid cash she would require $100 cash deposit which would be returned upon my arrival at the Hilton Head location. Upon arriving Bubba said he did not deal with cash and knew nothing about it and would not inquire about any of the discrepancies for me yet not dealing with cash he gladly accepted $194. Cash payment which i disagreed with. I only had the truck two extra days and returned the dolly only one day late. It was returned yesterday. Bubba said my $100 deposit would be returned by check. I am very dissatisfied and have not had an experience this bad with uhaul ever. I would like to request my deposit back and a refund for the extra day i was charged returned.Melanie B.
Your web site is unusable and not accurate.Denise W.
Le client n'a pas laissé de commentaire.William L.
great for local, easy access help.PETER T.
Clean vehicle prior to renting.JOSEPH V.
Your website needs to be more user friendly. It's very confusing.Kimberley T.
Bubba and Shadow were very accommodating - this was a last minute short term rental and Bubba was able to get me into the equipment I needed. Actually, the second time I have used this location and have been completely satisfied with the service Bubba provides as well as the condition of the vehicles that I have used. Thank you Bubba and ShadowDAVID R.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.DANIEL O.
Service was great I would tell customers about tow light everything else was super I would highly recommendPENNY C.
Rude people horribly unprofessional staff...hidden prices...truck had no air-conditioning staff was so rude and unprofessional.KIMBERLY R.
Le client n'a pas laissé de commentaire.Jason G.
Le client n'a pas laissé de commentaire.ANASTASIA K.
Know one was there. Not clearly organized or user friendlyPamela C.
Don't charge a cleaning fee after the fact.MARK W.
Bubba is very helpful.JOHN C.
Le client n'a pas laissé de commentaire.DEAN L.