Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy in and out…The drop off took 5 minutes. They were expecting me.
Bernie W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky B
Évaluation :
3
Got the inspection link when we got the uhaul back home. It would have been nice if the location person would have done a walk around to document all blemishes and damage before we left.
michelle m
Évaluation :
5
This location is a relatively small, neighborhood site but none-the-less they had a great selection of moving supplies -- boxes, tape, packing materials, etc. Estrella and Alice were great to work with.
Newell M
Évaluation :
5
Whole return process took less than 30 seco ds
david t
Évaluation :
5
Did a great job
daniel v
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
Évaluation :
5
office staff was the best
Nora B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christi I
|
Expérience générale
Évaluation :
5
Informed them of the muffler issue.
William C
Évaluation :
5
Very well run business. Highly recommended
Taylor S
|
Expérience générale
Évaluation :
5
Very helpful. They stood in the snow to get us hooked up.
zachary l
Évaluation :
5
I dropped off my trailer using the uhaul app after hours. It was pretty easy
James W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacobo R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jo G
Évaluation :
5
Alice and Esperanza were very nice and helpful!! The whole staff is very welcoming!!
Yolanda M
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sydney M
Évaluation :
5
Staff was great! So was the truck
BILLY S
Évaluation :
5
Excellent crew at Uhaul in Taos.
Michael H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robb P
Évaluation :
5
I paid eight dollars for gas…and didn't even drive ten miles..?!!!! I did not make an issue as it was still a bargain! I topped it off…where most people don't.! Overall…it was a great experience! Stan
Stan M
Évaluation :
5
Everyone at this location was friendly and helpful.
Thomas M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather C
Évaluation :
5
The employees were friendly, knowledgeable and helpful. It was a great expedience.
Minka L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtenay M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse E
Évaluation :
5
Extremely nice people. Very convenient location.
Val N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M
Évaluation :
5
You save the day, and I will definitely return for business, at U-Haul in Taos New Mexico
Cindy H
Évaluation :
3
I am a 70 year old woman. I was given a truck with an ice covered windshield, and no assistance. That just does not seem right. With very little other choices, of course I will rent from U-Haul again hopefully won't be necessary. Take care of your customers better. Don't let a 70 year year. Old lady have to spend that time doing something that should've been taken care of. Otherwise everything is good.
Karen T
Évaluation :
5
IN general, U-Haul has become very corporate, call center based and at times difficult to resolve issue. Granted, this last rental occurred over the Thanksgiving holiday, so no worries. But having been a lifelong U-Haul customer, I have noted the changes over the decades. Not for the better.... CRITICAL 1. Fit all trailers with: spare tire, jack and lug wrench 2. Fit all trailers with a swivel crank jack Anything less is irresponsible and places all risk upon the client.
Edward M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Y
Évaluation :
5
The two front desk people were great. Great attitudes, and a pleasure to work with. And I received a confirmation call the night that I made the reservation, and that guy was super helpful too. helped me realize that I had made the reservation for a different location, and moved the reservation for me. grateful for his catching that.
Roy S
Évaluation :
5
Le client n'a pas laissé de commentaire.
MEGAN E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ted G
Évaluation :
4
Great. Last few experiences were shit but this was good.
Christopher S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H
Évaluation :
5
Very helpful and friendly personnel. Very fast and efficient process.
Jim S
Évaluation :
5
Very fast and efficient. Personnel were most helpful and friendly!
Jim S
Évaluation :
4
Please ensure that Uhaul has enough employees to wash and remove bugs.
Roy C
Évaluation :
4
The employee who checked the truck and auto transport in could have asked me if there were any problems with the truck or equipment. I had to go back into the to office to find him and let him know what concerns I had so he could get them checked out.
Cheryl H
Évaluation :
5
A good experience all around.
Marian C
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen T
Évaluation :
5
Great staff, very easy process. Will use again.
Charles M
Évaluation :
5
Le client n'a pas laissé de commentaire.
John J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy D
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Expérience générale
Évaluation :
5
Ladies were more than helpful.
Jacobo R
Évaluation :
5
Le client n'a pas laissé de commentaire.
gerry b
Évaluation :
5
Extremely polite and professional. Made reservation in person. Stellar service
MICHAEL H
Évaluation :
4
No improvements needed. Service was prompt and friendly.
william t
Évaluation :
5
Always an excellent crew at Hinds and Hinds
Michael H
Évaluation :
5
Very easy rental and process. Much better than calling a moving company.
Christina M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Merril T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael W
Évaluation :
5
The Lady at the front desk is very nice when I come in... thanks for making U-Haul painless!
William N
Évaluation :
5
When we dropped off the truck, the office was closed and the mobile app wouldn't work. Fortunately one employee was in his car and leaving, but talked with us to confirm that we returned the truck on schedule.
Kelly D
Évaluation :
5
It was fast and easy to drop off the trailer.
edward g
Évaluation :
5
Such a friendly and helpful staff, and easy-in easy-out location.
Randy W
Évaluation :
5
Staff was pleasant and professional
Matilda T
Évaluation :
4
Painless drop off experience while returning the equipment.
Daniel A
Évaluation :
5
I will probably use this facility again in the future because of the overall good service I have been provided. Susan Burden
Susan B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott N
|
Expérience générale
Évaluation :
5
Very friendly and helpful clean and safe storage units
Taylor J
|
Expérience générale
Évaluation :
5
Rented a unit at the Northside Hinds & Hinds for appx. 4 months while I was transitioning my house/studio belongings and it was perfect for my needs. The staff was always friendly and the location was convenient and secure. Will definitely use again if the need arrives. Two thumbs up!
Nicki S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelo H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nora B
Évaluation :
5
Nice
J v
Évaluation :
5
Excellent customer service. Thank you.
Jerrod E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin G
Évaluation :
5
The equipment was good. The representatives were helpful.
Howard L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald C
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID o
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raymond D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ann F
Évaluation :
5
I always go to the U-Haul on the north side of Taos... the easiest in and out in the trailer world!
William N
Évaluation :
5
Very good communication over the years and at move out. Highly recommended
Richard W
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard M
Évaluation :
4
The staff was very friendly and helpful.
Herman B
Évaluation :
5
Exelent
Sara M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ashley O
Évaluation :
5
Hinds & Hinds were excellent. Good customer service, easy to find, and very helpful
martha w
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve r
Évaluation :
5
Every person I dealt with in both Colorado and New Mexico was great! Special shout out to Don at Hinds & Hinds for helping get my car off the trailer. He was terrific!
Alan B
Évaluation :
5
I had problems with the website and finally gave up and contacted your customer support. Everything went great after that.
Joel C
Évaluation :
5
Alice Garcia went above and beyond to make sure I had a good customer service experience. She was very helpful and she made the process very smooth overall.
Ariel B
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James K
Évaluation :
5
Your website was down for an hour!!!!
Wendy B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lelia G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian J
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRETON B
Évaluation :
5
So very friendly and helpful
Christie w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack N
Évaluation :
5
Alice is simply the best!!!
Beth D
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
jim m
Évaluation :
5
The woman in Taos was very knowledgeable..when no one could help, she did!! And the gentleman in bozeman was very nice and pleasant to work with. Great experience!! ⭐️⭐️⭐️⭐️⭐️
Ralph R
Évaluation :
3
Le client n'a pas laissé de commentaire.
John F
Évaluation :
5
Just keep doing what your doing now.
Lyle C
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawerence L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sergio S
Évaluation :
5
Very easy check in and out.
Michael C
Évaluation :
5
The UHaul in northern Taos is by far the best UHaul business in the area. My favorite part? The area is very easy to get a trailer in and out of... some of the other UHaul sites in the area cannot say that.
Grayson H
Évaluation :
5
I felt safe and secure knowing my items were stored properly. The grounds were maintained very well and staff was always willing and/or available to assist me.
Carolyn C
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paloma W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven H
|
Expérience générale
Évaluation :
5
This location is very well maintained and Alice and her staff are friendly and good at their jobs. The fencing, cameras, restricted entry hours, and code-access gate make this a very safe place!
Sandra L
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Expérience générale
Évaluation :
4
I would not recommend it because within two years that I rented the unit, the cost of the storage unit was raised over 50 %. That is way over the price of inflation. The staff is wonderful but Hinds And Hinds Storage Northside has become too expensive and how much overhead cost does a storage unit, there's no electricity in the storage unit there's no water there's no gas and that the price went up over 50 %.
Elisabeth K
|
Expérience générale
Évaluation :
4
Alice, the office person was always friendly and helpful.
i decided to seek another storage locker option because the facility continued to raise the price of a monthly locker to the point at which i decided that was absurd to pay that amount of money. that, the new mandatory insurance policy, and the overall feeling of the place having changed. thankful for Alice and her kindness.
Jill R
|
Expérience générale
Évaluation :
5
Had a storage there for 2 years and never had any problems. Its safe and secure, staff was always friendly and helpful.
Melissa H
|
Expérience générale
Évaluation :
5
Everything was great until the rate increased. I found a larger, less expensive unit elsewhere.
Michael M
|
Expérience générale
Évaluation :
5
Great place with wonderful staff. Highly recommend
RICHARD L
|
Expérience générale
Évaluation :
5
When I first rented this 10X10 unit from Hinds & Hinds 4 years ago it was $80/mo. After the rate was raised to $131/mo, the fourth rate increase in as many years, I emailed to object to this price increase but no one responded so I decided to move to another facility. All other local storage facilities are charging less than $90/mo for a 10X10 and less than $131 for a 10X20. It seems to me this company, Hinds & Hinds, is only interested in making more and more money and not providing any extra or better service for the increased price. I'm happy with my new facility - twice the space for less cost. Sorry I didn't move out sooner.
Jodie S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim W
|
Expérience générale
Évaluation :
5
Disappointed to move out of a great storage unit & facility, but the price hikes have made it unaffordable.
James D
|
Expérience générale
Évaluation :
5
Alice was always helpful and patient. I felt she tood the time to understand what I needed and helped me find the storage that was just right.
Mary M
|
Expérience générale
Évaluation :
5
Super nice people. Great place!!
Lee Q
|
Expérience générale
Évaluation :
5
I needed a storage unit when my mom passed away. We lived in a faraway state. The staff were super helpful with all our questions and were always pleasant to deal with. While grieving the loss of a parent it really helped. Thank you, Nancy German
Nancy G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy D
|
Expérience générale
Évaluation :
5
Thank you! We would have appreciated true 24 hour access. We didn't arrange that with the front office during the 30 days, but it would have been a nice option. thanks again
Kimberly W
|
Expérience générale
Évaluation :
5
Great experience.
William D
|
Expérience générale
Évaluation :
5
Recommend highly & will use again in the future.
Blake W
|
Expérience générale
Évaluation :
5
Best storage facility in Taos and best one I've used in several states. They keep the driveway areas clean and free of standing mud and water. Units were tight and not very dusty. Staff was always helpful and courteous.
Amber G
|
Expérience générale
Évaluation :
5
Wonderful experience! Staff was more than helpful, they were great! Thank you very much!
Charles C
|
Expérience générale
Évaluation :
5
The staff at the facility were always so friendly and helpful! Especially the woman, I don't know her name. But she is a wonderful example of courtesy and friendliness!
Kathy N
|
Expérience générale
Évaluation :
5
We really liked that spot, thank you.
Linda Z
|
Expérience générale
Évaluation :
5
The facilities vary reader was not functional resulting in.poor customer service and disrespectful behavior.
Justin G
|
Expérience générale
Évaluation :
5
The staff was really great. Very helpful and accommodating. Have them go out and train other service people on what great service is. Start with some of the restaurants. Merci!
Michael C
|
Expérience générale
Évaluation :
5
Facility was amazing. Never had the fear my unit would be broken into. I highly recommend Hinds and Hinds both for the secure storage facilities and for the wonderful staff.
BRIAN S
|
Expérience générale
Évaluation :
5
The only reason I ended my rental is that I moved away. This is the best NM storage facility north of Santa Fe!
Justin B
|
Expérience générale
Évaluation :
5
Thank you for a great experience! Everyone I dealt with, whether in the office or on the phone, was kind and courteous. I was disappointed to received a notice that my storage price was all of a sudden increased. I was a semi-long term renter who was always on time with my payments, and to have a rate increase during my contract, and during difficult times universally, I was put off by this action. Best Regards . LF
Lynda F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan S
|
Expérience générale
Évaluation :
5
It was getting too Expensive!. The rates always went up. Couldn't afford it any more.
Dolly C
|
Expérience générale
Évaluation :
5
The personnel, particularly the manager, Alice, at the north side facility were very kind and understanding when any problem arose regarding payment (which was usually the bank's fault), regarding access and any little problem that we might experience. I never worried about security, as they have proper coverage with fence, personnel, and cameras. Quality operation. LH
Oscar H
|
Expérience générale
Évaluation :
5
Change of ownership brought many unwelcome changes, ranging from numerous increases in rent to cessation of sending paper bills. Emailed bills are generic (to renters at all locations) and did not include address of where to send local payment, requiring renter to look up mailing address every time. When I requested a paper bill, I was told I would have to pay extra. Long-time employee, Alice, was always helpful, friendly and sensitive to this small community, but out-of-town ownership not so much.
Holly A
|
Expérience générale
Évaluation :
5
You’re awesome
Jacob R
|
Expérience générale
Évaluation :
5
The staff was great! We highly recommend
Kathy A
|
Expérience générale
Évaluation :
5
Had an issue with billing that was quickly resolved for, staff very friendly and take care of their customers. Would definitely recommend using this facilty.
Daniel L
|
Expérience générale
Évaluation :
5
It was a great experience. The facility was clean and well maintained. And the staff was friendly and helpful. I would recommend this facility for anyone with storage needs.
David R
|
Expérience générale
Évaluation :
5
Everything was as expected. Nice and clean and 24 hr access with a personalized code. The staff is really nice and easy to work with and even with Covid restrictions everything needed was available. I highly recommend Hinds & Hinds!
Dalton J
|
Expérience générale
Évaluation :
5
Everything at Hinds and Hinds Northside works really well. And most important are the friendly and competent staff.
Diana H
|
Expérience générale
Évaluation :
4
Hello, The process went smoothly, and the woman helping me was very efficient. I ended up taking another larger unit. Susanne O'Sickey
Susanne O
|
Réservation
Évaluation :
3
i did not end up booking with this place.
Elvina M
|
Réservation
Évaluation :
5
Clean. Easy to access. Good customer service.
Lazarus K
|
Réservation
Évaluation :
5
The team is courteous and helpful. The units and complex are clean.
Margaret W
|
Réservation
Évaluation :
5
Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.
Brian E
|
Réservation
Évaluation :
5
Keep up the good work
ADELMO Q
|
Expérience générale
Évaluation :
5
Fast and kind. Great place to do business
Stephen J
|
Réservation
Évaluation :
5
All good and very nice
JOHN F
|
Expérience générale
Évaluation :
5
wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.
RAKA S
|
Expérience générale
Évaluation :
5
Great storage space. It was useful for me at this time.
MICHAEL A
|
Expérience générale
Évaluation :
5
Great experience.
BRITTANY M
|
Expérience générale
Évaluation :
5
The office help was really friendly and helpful
WENDY C
|
Expérience générale
Évaluation :
5
Everyone here was super helpful and the location is clean.
Privacy R
|
Premières impressions
Évaluation :
5
Great customer service, and great storage units.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
