Talked me through everything.
Donna R
Customer Reviews for Hippensteel Secure Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We are Green Ridge Village residents and the facility was very close to us for storage and moving. We had the unit approximate 4 months before our final move. We also used the U Haul for the move. They were very friendly and we would definitely recommend them to anyone.
Bonnie R | Expérience généraleI stored my camper each winter at Hippensteel's for about seven years. I was very pleased with their facility and their staff, especially Sherry. They were, by far, the best option in the Carlisle area for indoor RV storage. The facility was secure and well-lit, and the access hours were convenient for me. They offered a discount for paying annually, which amounted to about two months of rent. I would highly recommend Hippensteels as your go-to option for RV or large vehicle storage.
CHARLES R | Expérience généraleReturn security deposit quicker
Frank DExcellent établissement
Jason RNothing at all
Deborah HNever service was great
Robin LGreat facility and great staff. Je les recommande chaudement.
Martin K | Expérience généraleRather drop off in town at a regular uhaul place
Anna MUsed for outdoor storage of RV All went well.
kevin m | Expérience généraleCould have been an are cleared of snow designated for parking the rental return. I hope I parked it well. I picked a safe location but places to park and leave equipment and leave the driveway open we're limited
Andrew DEverything was well maintained. I never had any trouble getting in or out.
Jonathon M | Expérience généraleWas very helpful to pick up the equipment
David MAll was great
Gordon OGreat service all around and Shari was very helpful with directions and advice!
Andrew DWe've rented storage space from Hippensteel's Storage since 2015 and I would highly recommend their facility to anyone. It is secure, accessible, clean, very well operated and the staff is wonderful.
FAYE V | Expérience généraleThe owner met us at her business outside of regular operating hours, again, to help us to finalize the move from our property. Sherry is accommodating one every way. Her service is outstanding in every way!
mELISSA MI selected this location because it was close to home and I wanted to drop off during business hours to make sure the paperwork got closed out and the equipment would be received in the condition I left it. I arrived and asked a staff person at the desk about dropping off a UHaul trailer. She told me to park the trailer where the other trailers were and to call Sherry and advise that I was dropping off a trailer. That's it. Was surprised that there was no assistance getting the trailer positioned and unhooked, I didn't pay an after hours dropoff fee, it wasn't after hours. There was a line of uhaul trucks parked, and a single 5x8 trailer on a parking pad nearby, I parked the 5x8 box trailer next to the other trailer. It's a good thing it was only a 5x8. I chocked it with a couple of rocks, unhooked it, took pictures, and called Sherry. She said she'd email a receipt, "later, or sometime." If it had been a larger trailer I'd have been out of luck and would have had to figure it out (65 year old with a bad back, no gloves, yadda-yadda). Not incapable, just disappointed. I'd recommend a different location. Even though the UHaul at 1111 Harrisburg Pike, Carlisle, PA doesn't get good reviews (well founded, I've been there as well), at least you don't have to unhook the equipment yourself.
John GAnother flawless experience! Sherry, the enthusiastic owner, goes completely out of her way to accommodate the customer, every time!
mELISSA MThey were super helpful and friendly!
Hanna JOutstanding Service! Nothing to improve on! Sherry and her team went above and beyond in every way!
Melissa MFront passenger seat, floor boards and back cargo area had dirt. Was not concerned so much about the floor boards and cargo area because they are easy to sweep. Not sure how dirt and bits of straw got into passenger seat.
Kevin ADidn't have a lot person or reciever. Just drop and go
Roland Mexcellent customer service when your website was having issues they stuck with me.
Mary OPrice At this location the sales lady was very helpful and got a lower price for me.
Ben BNo complaints can only recommend
Patsy KOverall excellent experience in both rental and drop off. Staff very helpful.
Cheryl SNothing it was perfect no problems at all very nice staff
Robin LNa
David MEverything was awesome!! I absolutely would recommend Hippensteel location to anyone in the area!
Lysa WSherry with Hippensteel Auto was GREAT and VERY helpful. Great experience! Thanks.
Tanya ZMake sure there are no glitches in the system so they have a smooth pick up.
Jennifer ADon't change a thing.
Kevin CWould never recommend shippensburg. Lady was extremely rude and wanted to charge me over 150 more than newville.
larry kSome confusion but successful overall.
Nathan BI thought I left my personal car keys in the truck that we had locked before turning in the keys. The person I contacted begging them not to rent the truck without checking it for my keys was beyond amazing. Came in after hours allowing me to search the truck on a Saturday evening. Can't begin to praise her customer service enough.
Stacy GGood job.
KEITH J | Expérience généraleI am totally confident when I store my trailer at Hippensteels. It's a great storage facility.
Bill L | Expérience généraleAfter hours pickup app lacks quality, took 45 minutes......great layout local staff helped after hours. This was a corporate re-route by UHaul since my requested location (Carlisle PA) did not have the vehicle I requested.
Dale LIf I would of been able to take the uhaul back to the location near the move I would of saved miles instead I was charged 43 more because of miles,all because the person wanted the truck back to them.that's a long haul back to newville,pa.very very disgusted.
LuAnn MPick up and drop off very helpful
nancy dStaff was really friendly, and made sure my needs were met. Next time I need a truck rental, I'll be sure to come here again.
MATT FDropoff location for Uhaul wasn't well marked, but again everyone was friendly and helpful.
Lois AOutside rearview mirrors are very difficult to adjust. Agency should demonstrate adjustment or assist in adjusting.
Charles RSherrie was fantastic to work with. She was very helpful and friendly. I was very happy with getting my U-Haul from Hippensteel, and will absolutely use them the next time I need a truck.
Lysa WVery good experience
JONATHAN BThere is no needed improvement that I can recommend. The rental satisfied my needs and it was convenient to my area of use. The attendant was very helpful and expedited the processing of the van with little delay.
ROBERT HExcellent service when picking up the trailer. Easy and hassle free. thanks
JOE HVERY NICE AND TOLD ME THEY WOULD SUBMIT A WORK REPAIR FOR THE TRAILER
JEFFREY QThe owner was more than accomodating and provided true "country service" with the addition of picking me up and transporting me to the U-Haul location since I am injured. VERY Helpful....EXCELLENT Service!!!!
BRIAN HWoman very ignorant, and just not what I expected. This is the second time ive had a bad experience with this woman.
JEREMI KThe folks at Hippensteel went above and beyond! Many thanks!!
John ENot happy with overall experience. Did not need insurance due to my full coverage covering the uhaul. But still charged. After saying no. Was told it was a good vehicle. The thing stalled, shakes horribly, steering wheel shifted to right, and smelt like cat pee. NOT HAPPY. Will stick with another rental provider.
JEREMI KAwesome people to work with!
Jim SVery friendly and helpful. Highly recommend them!
JAMES SFenced with security camera and 24 hr card access. Looks fine
Privacy R | Premières impressionsExcellent service. Very friendly atmosphere. Check-in process was very smooth and enjoyable. I would definitely recommend. Location is clean, large, and secure. Thanks so much.
PEDRO S | Premières impressions