Évaluations des clients HK Auto Group LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de HK Auto Group LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

towana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

herbert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arneida G. le

Évaluation :

Customer Service was EXCELLENT

Clarence H. le

Évaluation :

Le client n'a pas laissé de commentaire.

daisy B. le

Évaluation :

Very professional and kind.

dana C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luxder B. le

Évaluation :

I was charged$25.00 for cleaning the truck. When I got the truck it had a card board box and a shower curtain rod in the back. I was charged for the maintenance which is unfair to me.

Roman L. le

Évaluation :

The manager assisted me in every way possible , quick pickup and easily dropped off the key in the letter box. 5 star service.

godfred K. le

Évaluation :

The car drives very good and everything is perfect

ROBIN P. le

Évaluation :

Still waiting for balance of deposit to be refunded, don’t feel it’s fair to put deposit then have to wait for balance to be refunded back

kay R. le

Évaluation :

Le client n'a pas laissé de commentaire.

OUSMANE S. le

Évaluation :

Overall, not much to say, my truck was ready and clean, and my attendant was very professional, and thanked me for overfilling the gas from which level I took it from, really very courteous and professional, I had a blessed day from that rental location, receipt printed out, my pick up of the vehicle took about three minutes, and the whole experience was just wonderful, thank you for a great service !!

Beverly D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Abour I. le

Évaluation :

great communication skills, and ready smile. Nice place to have your trucks and vans picked up and drop off

Troy C. le

Évaluation :

Everything is great

timm H. le

Évaluation :

Le client n'a pas laissé de commentaire.

joyce H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yvonne F. le

Évaluation :

Thank you!

gianna A. le

Évaluation :

Customer service was extremely friendly. The van I reserved wasn’t ready so I got a truck for the same price as the van. I loved it and I needed the truck all along. Just get more space for seating and you’ll be set.

rhoda W. le

Évaluation :

No complaints.

george S. le

Évaluation :

Le client n'a pas laissé de commentaire.

george S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Loc P. le

Évaluation :

In and out! Fast and straightforward check-in and check-out process. I went in and the provider took my license info, then asked a couple questions (like estimate how many miles I'll drive), then I got in their Uhaul truck and drove off. When I got back he took the keys and I was on my way. Personally, I couldn't have asked for a better experience. Thanks all!

LaKesha B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P. le

Évaluation :

Really appreciate the friendly and competent service every time I rent from this location.

Tonia A. le

Évaluation :

Everything was perfect

Virgena P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sujeria B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharon L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Abby Gail D. le

Évaluation :

Very clean vehicle. It was a new van,so it smelled so good!

julissa P. le

Évaluation :

Le client n'a pas laissé de commentaire.

robin M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jaime F. le

Évaluation :

This place is very courteous and friendly... They will accommodate your needs.... They explained everything very clearly... Keep up the good work guys... I will definitely recommend this place to anyone ??????????

menus M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Olga G. le

Évaluation :

Staff is very friendly and accommodating!

kay R. le

Évaluation :

Le client n'a pas laissé de commentaire.

naomi W. le

Évaluation :

Everything went great and the staff was helpful. It was in a car lot which threw me off a little but overall it was a good experience. If I need a U-Haul I will go here again.

alexander W. le

Évaluation :

Le client n'a pas laissé de commentaire.

yedier T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shanel B. le

Évaluation :

Quick & easy service

tamar S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ernani R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisette H. le

Évaluation :

Make sure that the equipment that the customer asks for gets put in the uhaul.

KHALIDAH D. le

Évaluation :

Thank You Kindly!

kelly J. le

Évaluation :

Le client n'a pas laissé de commentaire.

talley M. le

Évaluation :

Will not hesitate to rent a truck over there if needed.

Donnell C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Oluwamodupe I. le

Évaluation :

Le client n'a pas laissé de commentaire.

shaw M. le

Évaluation :

Le client n'a pas laissé de commentaire.

VENKATARAMANA K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anuruddha J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Latifa F. le

Évaluation :

Ask my experience with U-Haul with that location everything was fine

Sergio W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber G. le

Évaluation :

Le client n'a pas laissé de commentaire.

rasheedah C. le

Évaluation :

Very clean truck..I was in and out fast & the customer service was great.

Sofia J. le

Évaluation :

Nothing. The service was excellent. I would recommend that the location get an office voicemail service to facilitate interactions.

donna A. le

Évaluation :

He was very helpful and explained everything to us

Brian H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darren W. le

Évaluation :

It was a convenient location. But parking was a bear. Had to parallel park the uhaul on a main street. Watched one of your guy get hit.

danesha T. le

Évaluation :

Thank you for your service!

Rosa Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mohamed A. le

Évaluation :

Uhaul changed my pick up location and made me lose 7 miles out of my allowed 35 miles because the town of pickup was 7 miles from Bayonne (original pickup town). I had to pay extra money for that.

Elizabeth T. le

Évaluation :

The manager extended my time to closing instead of a 4 hour window and I needed that.

bonita C. le

Évaluation :

Le client n'a pas laissé de commentaire.

lamarr B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ernani R. le

Évaluation :

Friendly staff. Very Very helpful. Whenever that I need u-haul I will go back there again.

Reginald S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

My only issue was with the communication with the U-Haul customer service team. I had to switch my reservation time due to an unforeseen issue but had difficulty changing the time with U-Haul. I spent thirty minutes on hold and then was supposed to get a call from a scheduling manger that I never received. The only way I found out about the approval for the time change was a text two hours before the new reservation, which also told me the pickup location had been moved 20 miles from the original pickup location.

angel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tamara S. le

Évaluation :

They saved us! The first U-Haul pick up on 16th ave in Newark gave our truck away.

Emily D. le

Évaluation :

Le client n'a pas laissé de commentaire.

allen W. le

Évaluation :

Jessica was very helpful and polite. Very good customer service.

Raymond D. le

Évaluation :

Le client n'a pas laissé de commentaire.

gregg H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank M. le

Évaluation :

Le client n'a pas laissé de commentaire.

tanisha T. le

Évaluation :

Nothing everything was great.

Sheena B. le

Évaluation :

Better ways to drop off the vehicle after hours

Christopher P. le

Évaluation :

You guys need to improve your customer service representatives and give a good incentive To your customers encounter problems with the rental Due to lack of communication with U-Haul employees

compton V. le

Évaluation :

No 1 was present at the location.

Ching yao H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bridget M. le

Évaluation :

The owner of this facility went out of his way to make sure we had our truck and everything we needed. He was courteous and friendly. I definitely will recommend this location to friends. Thank you!!

Alberta G. le

Évaluation :

Give consistent information. Inform renter of contract changes immediately and get buy in equally educate staff so that everyone knows the rules Improve escalation process for issues

terri H. le

Évaluation :

The vehicle smelled of cigarettes.

Derrick H. le

Évaluation :

Couldn't Access key's had been there early PHONE CHECK IN NOT A GOOD SERVICE

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jamie D. le

Évaluation :

The man who helped me was friendly and interacted with me in a professional manner. However, when we got the truck home we realized one of the headlights was out. I think he should have checked the headlights before giving us the truck.

Robert S. le

Évaluation :

Make sure to put the right keys in the car for after-hours pick-up! Not in the best area, but the owner was incredibly kind and the van we rented was nearly brand new and completely spotless.

Jacqueline E. le

Évaluation :

I had no problems with this drop off site. They took care of my rental without any delays and called me to acknowledge receipt of rental truck that was left overnight. Definitely appreciated the confirmation.

Rashon L. le

Évaluation :

Quick and easy process. In and out the door.

Anand S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kwasi O. le

Évaluation :

They were very nice truck was ready as soon as I got there will tell a lot of friends and relatives to go there

Phillip P. le

Évaluation :

When i arrived at the location, I began completing the check-in using the app when a man approached me asking if I needed help. I said I did not and he continued to stare at me as if he were waiting for me to respond to him when he asked again if i was picking up the van. I tol him I was and he said he had been waiting for me, that he worked there and that he would show me where the key was. I told him that the I would complete the check-in and the app would tell me where to find the key and he said that it would not and that he would show me where it was. He then pulled a crumpled piece of paper from his pocket that had a phone number scribbled on it and kept telling me to call it saying that it was th encumber for the manager there and he would tell me where it was. I tole him that I would finish what I was doing and if i needed help from him, that I would ask him for it. I then told him I would return to my car. I went to my car and attempted to finish the check-in when he followed me to to my car and stood behind the drivers side door as i atttempted to verify my identity with my drivers license. I did not want to pull out my wallet with a strange person hovering over me, especially to my rear as I was alone in a n unfamiliar neighborhood and no other pedestrians around with the exception of another man who knew the man that was talking to me. When I asked him to please stand on the other side of my car on the sidewalk where I could see him, he went to the van and he and the other gentleman open the drivers and passenger side doors and began rummaging through the van while i attempted to finish the check-in process. While i was having my ID verified, i wrote a message to the agent performing the verification that there was a man there that claimed he worked there and I did not feel safe in that situation. The agent just wrote back that were almost done and then that the process was done. The man then came back to my car and was leaning on my car behind me once again when I needed to verify my credit card info for the reservation and I again asked him to stand where i could see him on the sidewalk on the other side of my car. He then cursed me, saying that i had him waiting for me to get there and walked away. I recorded him walking down to the store on the other end of the block from the van before i left my car to find th key. When I got back to the van, he approached me once again as i pulled the key from where it had been stowed and he seemed surprised that i had found it. I again waited until he walked away to verify the fuel and mileage because i did not feel safe turning my back on the man who i did not know and several times refused to leave me to what i was doing. When i did finally verify all the info and was ready to leave, i needed to return to my car for my belongings before i could drive home with the equipment and he once again returned to me and i thanked him and bid him good night. He again cursed me and told me that i had him

Shakima G. le

Évaluation :

Le client n'a pas laissé de commentaire.

terri H. le

Évaluation :

Le client n'a pas laissé de commentaire.

tyrone B. le

Évaluation :

No improvements necessary. I had a wonderful experience.

lisa R. le

Évaluation :

Excellent customer svc. at this location I would use and recommend this location

hector B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Khalil N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Letita J. le

Évaluation :

Le client n'a pas laissé de commentaire.