Évaluations des clients HLS Jordan Lane LLC

Very friendly and helpful personnel.

Spell out the name of the establishment for easier identification

STOP telling LIES, & misleading the Customers. Having them run ALL over town too drop off Truck & Car trailer.

Great service at this location.

The only thing that comes to mind is to remind customers that when they return trailers and or U-Haul trucks that they park them in reasonably good locations in order to maintain ease of access for the next customer... Thank you so much for helping us.

Have equipment. Know how to use equipment and utilize data entry system. I waited 2 hours before all issues were resolved. 1401 Jordan Lane Huntsville Al. business locatuon sholud be closed down.

The location is fine, but the overall experience--as usuall--left something to be desired. Pre=paid for truck and equipment (furniture dolly). My pickup location and pickup time were changed (no surprise there), because it's easier for UHaul to move customers around than to move equipment around, I guess. The app was slow and had glitches. And the furniture dolly was not inside the truck when I picked it up. When I called the location, she told me that they never have furniture dollies. I have attempted--unsuccessfully--to rent trucks with furniture dollies at least three times previously, and NOT ONCE has this piece of equipment actually been available. Why do you bother offering this, if none of your locations will ever have it available? And, of course, since I pre-paid, I'm just out ten bucks, since no one at UHaul ever answers the "customer service" line anyway, at least not unless your customer is willing to wait on hold for thirty minutes.