Customer Reviews for Hobby Carwash and Storage
(U-Haul Neighborhood Dealer)

Évaluation :

2

There wasn't any room to park the truck anywhere. I couldn't navigate the parking lot in the 15 foot truck. I had to leave it where they said not to leave it.

Évaluation :

1

I showed up and nobody was there to talk to and the inside of the building smelled like cigarettes and was very hot. There was cigarette butts all over the floor of the entrance. The U-Haul van itself smelled horrible, which gave me migraines from driving and smelling that horrible smell the entire time I will definitely not be recommending this place at all.

Évaluation :

1

Told us we could drop off the dolly at any location but was a lie. Dolly was damaged and had a bubble in the tire but let us take it anyway.

Évaluation :

1

never returning

Évaluation :

1

Cobran demasiado y no es justo😡

Évaluation :

1

verry slow , cared more about lighting her candles than recognizing . a customer . Dropped the F-bomb about every 10 words . Began telling me how u-haul really Fu-ked me charging me for 4 days rather than what i really need , the trailer wasn't even hooked up right , about 2 blocks away i had to stop an titan the tung , Sorry to have t send this . I feel u-haul deserves better representation .

Évaluation :

5

Tiffany is amazing and help me alot . She is a great person

Évaluation :

5

Great customer service EVER!! Love love love

Évaluation :

3

Peopleare trying to move and really can't afford the wait time. There should be more experienced personel on site for the truck rental part of storage centers. If you say 1 day rental it should be 1 day not 2 .

Évaluation :

2

I was over charged if i wouldve went to the one on gulf fwry i wouldnt be charged 200 over a 25 mile drive!!!!!

Évaluation :

1

when you arrive and you let the agent know you are there to check-in for your reserved truck, stop what you re dping and don't say Ill be right with you while you are outside doing other jobs aand you are the only person to check you in.

Évaluation :

5

Everything was perfect. I will definitely use this location again and recommend it to friends/family.

Évaluation :

1

Two hours after my drop-off my account had not been closed. Even though pick up location and uhaul customer service could find my contract in the system, the drop off location could NOT. I was told the manager would check into it, after ANOTHER hour passed! Then, I was told I dropped off an hour late even though my pic of the mileage/fuel gauge showed different. I was accused of threatening the employee that couldn't find the contact-because I said "If uhaul charges me additional charges this gonna be ugly and just bad". Meaning I had NO money in my account and would overdraft. But I wasn't given the chance to explain before being accused of threatening . Now the focus isn't about the truck I "still had" but my misunderstood threat! Horrible day that ended with the drop off location hanging up in my face without listening to why I was concerned that a $190 contract was still open over 2hour AFTER I dropped off. Thanks uhaul customer service being the middle man and calling me to clear up the situation. If I have to use this drop off location again, I'll just go turtle back! Thanks but no thanks

Évaluation :

1

Mileage was incorrect, so when dropping off uhaul I was unable to check in. I had to call the 1800 number and still couldn't get things resolved until I went in person. And even then things didn't resolved.

Évaluation :

1

The trailer I reserved was not available at the pickup point. I was not offered the $50 reimbursement as per company policy. I was also charged a "wrong drop off point" fee that was due to a mistake made by the uhaul employee. I was told that I need to contact the pick up point because they are denying this. Why would I, as the customer, have to do that? I feel like that is something you should handle internally. I made reservations for a car hauler trailer online. I put the correct pickup point and drop off point that I needed. I still have the email to verify this. When I arrived at the pickup point, the trailer I reserved was not available. According to uhaul policy, I should've been given $50 for that alone. A different size car hauling trailer was available, but the reservation I made could not be used for that trailer. The lady behind the counter reached out to a manager, and with his help they cancelled my reservation and set up the rental for the trailer that was available. The uhaul employee put the wrong drop off address, and at no point was I given a chance to review the paperwork. She came out and assisted with hooking up and took pictures. She did not give me any copies of any paperwork. Either, you can look into this and verify, or I will keep escalating. I'd also like a response for the $50 I should've received for not having my reservation available. I was willing to overlook this when I was offered the other trailer that was available, but now that I'm being raked across the coals for your employees honest mistake, I'd like to get paid as well.

Évaluation :

2

Hard to park trailer

Évaluation :

5

Billed me one price, then charged my card something else upon return. Still haven't answered why this happened yet!

Évaluation :

5

Every professional service and friendly. She even take yours time to show us where to park the return trailer

Évaluation :

4

Thanks for your feedback regarding reservation. On point

Évaluation :

5

Drop off location should be noted on the pickup documents. It wasn't easy trying to locate one near destination.

Évaluation :

1

I showed up and the door to the office was locked. I tried to complete the rental on the app and it was horrible. The agent wasn't real responsive and the texts were just short and quick. I did not get a copy of my receipt.

Évaluation :

2

The lot was not attractive and I did not like the lack of security.

Évaluation :

4

Staff was very nice, unit seem safe and secure

Évaluation :

4

This is a storage shed with car wash. The office wastempora0 locked during business hours and I had to ask around and go through a chained fence to find the attendant who lives in back. I was attended by Danny Ashbury, a polite, intelligent young man who was expecting me. Danny was efficient and correct. I needed to go to Hobby airport and Danny took me there personally, having to avoid huge traffic jams. 6 star service from a young man who went above the call of duty to make U Hauls customer service legendary.

Évaluation :

1

Vehicle was an ashtray. The smell was so bad I had a headache on the drive home and had to return it before I could use it in concern of my furniture smelling like cigarettes after using it. I will never go to this location again.