Évaluations des clients Holdens Wrecker Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Holdens Wrecker Service

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Rachel C.
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The woman Laura was rude. I dropped off a truck and didn't want to block the driveways or entries. I get a call the next day from Laura and when he talked to me she told don't ever park the truck there because they share the company with a toll truck. She proceeded to say next time park in the driveway or entry way because she has to hear about it from the toll company. I went to go apologize and try to tell her I was sorry but she just rudely hung up midway through me apologizing. I understand that sometimes people have an off day but you still shouldn't treat someone like that. She could have done better and been more understanding instead of being rude and lashing out at me and going as far to leave a voicemail telling me to call and being rude. But besides that the one uhaul in Florida was spectacular! Very great staff and very friendly, helpful, and pleasant.

Monica D.
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Le client n'a pas laissé de commentaire.

Willis D.
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Le client n'a pas laissé de commentaire.

BRIAN F.
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Needed an extra truck at the last minute, They were than willing to help out.

Alan S.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Le client n'a pas laissé de commentaire.

Jack C.
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Le client n'a pas laissé de commentaire.

Julester H.
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Nothing. Service was great

Edward F.
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Great customer service.

Robert B.
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Laura went above and beyond in trying to help us have the right rig. We cannot thank her enough for her generous and kind demeanor. She is a gem! The rig and appliance were perfect for our move. I will recommend Holden Wrecker Service for their determination to deliver! Thank you Laura!!

Rodney H.
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Need more than 1 person working on Saturday morning. They had too many people waiting causing poor customer service.

David M.
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Provide a place for renters to park their vehicles while off the premises.

Bud C.
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The trailer tires were well warn. One was completely bald. I didn't pay attention to the tires until after I was on the road. UHaul is usually pretty good about maintenance, not this time. Staff are very friendly and supportive.

George B.
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Clean exterior

Iesha C.
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The inside of the truck was filthy. I had to wipe down the inside before I drove off.

Ryan B.
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There were sales Receipts from the last two months the in the cab

GREER R.
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The Team at Holden's we're exceptional and helpful in every way. The trailer was clean and ready to go. I would highly recommend using them.

Leigh E.
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Le client n'a pas laissé de commentaire.

Michael N.
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I have been a U-Haul customer for 10 years. I've never been charged for cleaning or fuel. I returned if you're exactly on the spot that I received it. They charge me $25 for a few little pet hairs. That's ridiculous. When I got there I had hot to hunt down some woman who couldn't help me and then I had to go find a guy that would help me get my car off the rack. I asked that the charges be removed and as a result I will never do business with you again. Our relationship is over.

CaIn M.
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Ordered 6 pads but received none and I was charged. I did online prior to pickup but had to go in and redo all info again.

SHANE STEVEN C.
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Le client n'a pas laissé de commentaire.

Sean P.
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Le client n'a pas laissé de commentaire.

RYAN P.
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Alignment issues.

Becky S.
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Le client n'a pas laissé de commentaire.

Gordon B.
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There were U-Haul places close to my storage, but this one was 12 miles away. After picking up and then having to drive by the other places, I saw many trucks sitting there in the morning and then again in the late afternoon when picking my personal vehicle back up. Why I couldn't get one of those is disturbing to me. I also had ordered a open moving blankets and did not get them. The truck's blower only works on high speed.

DARRELL B.
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Le client n'a pas laissé de commentaire.

Deldravin S.
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Le client n'a pas laissé de commentaire.

Crystal B.
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Le client n'a pas laissé de commentaire.

John S.
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Wear a mask.

DANIEL S.
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Le client n'a pas laissé de commentaire.

Leigh E.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Heather M.
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The office you enter to finalize the pick up stinks of smoke. Quite uncomfortable for those who don't smoke.

Jonathan M.
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I placed my order a few weeks in advance with all the things I needed to move however when I got there there was nothing I ordered in my truck ready to go. The location did not have 2 furniture dollies at that location and told me I could call the 1-800 number to find out what other locations have them so I could go get it........ that's not for your customers to do especially when the order was placed well in advance. The woman that was helping got everything together and well documented so I could call and get it refunded. Overall it was an easy process just the downfall of them not having my order ready upon arrival.

Brad S.
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Quick easy pickup of truck

Wade B.
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The staff went above and beyond to make our experience a success.

brandon G.
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My pickup location was changed on me without any notification via text, phone call, or email. I was sent 30 minutes past the pick up destination i selected and overall i wasted an extra hour and a half picking up my uhaul. The person that i spoke with at the original location (1915 SW Railroad Ave Hammond La 70403) was very rude and not helpful at all. Overall a very poor experience and definitely will never use uhaul services again.

James C.
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First, the staff was friendly and helpful, nothing negative about them. I requested 22 Safe Storage because it is less than 2 miles from where I was loading up. Instead, I was sent more than 15 miles from my load location to pick up. The location was dirty and a mess. I know it's a wrecker service, but it was not like any location I've been ever visited (I've rented many times over the years and have been in 4 different UHaul rental locations in the last 45 days). The owner (Jim Holden) was very uninterested in the fact that the check engine light was on in the truck when I picked it up. He simply said it would probably turn off (it never did) and it was OK to drive.

MICHAEL K.
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Le client n'a pas laissé de commentaire.

RHONDA H.
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My reservation was messed up on move day even though I confirmed everything a week before. It ended up being ok after all but I was pretty stressed to find this out.

BRUCE S.
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The left side chain on the car dolly, the chain that secures the vehicle, was rusted thru on two links.

E Meriwether M.
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Stephanie and Laura were extremely helpful. They are great ambassadors for the U-Haul Company!

lakeva B.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Brian P.
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Le client n'a pas laissé de commentaire.

Jerry R.
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The online process was a little slower than I had expected. Great idea, but most of the information could have verbal collected prior to picking up the rental.

Willis D.
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Quick and friendly service!

Robin K.
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Super quick . Nice people. Excellent service.

James W.
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Le client n'a pas laissé de commentaire.

HAROLD T.
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Le client n'a pas laissé de commentaire.

Robin K.
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Super quick process!!

JANET P.
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They were very friendly and professional

Cynthia C.
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Le client n'a pas laissé de commentaire.

Keith T.
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Great service and rental truck worked great

Nathan S.
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Le client n'a pas laissé de commentaire.

leo C.
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Le client n'a pas laissé de commentaire.

Stephen G.
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The ladies working there were very professional, efficient and kind. The truck was very good, only 57,000 miles and worked perfectly for my needs. (I does drink some gas!) Very GOOD experience overall.

greg B.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Nothing! Everything was perfect!!

LaKami B.
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Le client n'a pas laissé de commentaire.

VICKI J.
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Le client n'a pas laissé de commentaire.

Bert E.
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Stephanie Shaddinger was an absolute joy to work with, professional, friendly and so helpful. U-Haul is LUCKY to have her as an employee.

Brian P.
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Le client n'a pas laissé de commentaire.

Kellen L.
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The first online agent was not helpful and told me I couldn't be approved. Let no suggestions.

Tyler C.
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Le client n'a pas laissé de commentaire.

OMAR H.
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The best uhaul location around

Harold T.
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Le client n'a pas laissé de commentaire.

BOB M.
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Keep it just the way they are doing

Chris B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Donald B.
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Le client n'a pas laissé de commentaire.

Brian P.
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Mrs. Stephanie is wonderful.

carl S.
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The staff was polite, professional and operated with a sense of urgency on behalf of the customer.

GEORGE H.
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The people were very friendly and got us on the road quickly.

Berryll V.
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Improve the online reservation process. We had a truck reserved, gave credit card info and received a reservation #. When we arrived, we were told our size truck was not available. The owner was very nice and we got a larger truck for the same price. U-HAUL needs to correct their online reservation software.

DAVID D.
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Personal handling. Professional and quick. Would recommend.

scott S.
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I cant say enough about the great customer service I received. It is refreshing to see a business truly appreciate their customers.

Phillip W.
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Le client n'a pas laissé de commentaire.

Brian P.
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

robert J.
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Thank you ! You all did a great job taking care of my needs. I would recommend ya all to everyone I know . Thank y'all again!

Curran B.
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Le client n'a pas laissé de commentaire.

CELILIA C.
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Le client n'a pas laissé de commentaire.

Leason M.
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Very good experience, no problems at all.

Debbie D.
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Le client n'a pas laissé de commentaire.

Debirah E.
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Le client n'a pas laissé de commentaire.

Lawrence G.
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None

Robert N.
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Le client n'a pas laissé de commentaire.

Richard L.
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Dropped off after hours. Talked with rep over the phone.

Doron V.
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Very friendly and polite. Nice pls. Thank u very much. God bless.

Patricia D.
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Dank environment. Employees are not very friendly. The two men were rude at best.

Sonny W.
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This process was horrible. It has nothing to do with the rental location but your process. I rented the U-Haul online at another location because that's the one i was closes too. It said it isn't or may not be available at that location even though I was looking right at it. The lady inside the gas station told me to do it online then come back with my reservation. I did that and it said someone would call me within the hour. No one called me. I went inside and told her I made the reservation. She said we had to wait on the U-Haul people now. I waited then I called U-Haul and the lady said it's not available at that location and gave me another location to go to. I asked her why didn't someone tell me I had been sitting there for almost two hours. She said it told me online it's not available at that location and I told her I'm looking at it and I have pictures. If it wasn't no one still told me what location did have it. She told me a location no apology no discount no nothing. My reservation was at 12:30 as I'm leaving at 12:38 then I get a text message with the location to pick up the U-Haul. Terrible service will never use or recommend U-Haul.

Jane A.
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Great Customer service! Pleasant experience.

Marshall L.
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Le client n'a pas laissé de commentaire.

alexis J.
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Le client n'a pas laissé de commentaire.

Linda H.
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Great customer service! Easy and fast. Friendly lady at desk. Thanks, I will use again when needed! Linda ??

Kenneth T.
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Excellent Service !!!

Alcus W.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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