Customer Reviews for Holdens Wrecker Service
(Concessionnaire U-Haul dans le voisinage)

1 301 évaluations

1910 Collins Blvd   Covington, LA 70434
(N Of I-12)

(985) 893-6632

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(985) 893-6632

1910 Collins Blvd
Covington, LA 70434
(N Of I-12)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jezreel P. 
Évaluation :
2

Rude customer service

Bartholomew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
5

The lady and staff at pick up if equipment were great.

ROY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland R. 
Évaluation :
3

No appliance dollies were available after selecting the rental online. Should have been informed of this before pickup so I could have made other arrangements. Made the move difficult.

Paul J. 
Évaluation :
4

Before I returned the U-haul, I filled the gas tank over what it was when I received the vehicle, and still got charged for a fill-up.

Devin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
1

Dolly was not available for me to use. Business hours are incorrect. Phone service at this location makes 24/7 rental difficult. Directions to not leave personal vehicle on property should have been communicated PRIOR TO arriving to pick up rental. Location requested by site management for uhaul dropoff is dangerous at night.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tress T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
2

Location is in need of a major renovation.

Douglas C. 
Évaluation :
5

Holden's went above and beyond to help me load up my car and I'm so appreciative.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
2

Insure mirrors are not loose so they won't change positions every time you hit a bump. I was finally able to fix the mirrors in Wyoming. This flaw increased my travel from 2 1/2 days to almost 5 because I had to stop constantly to adjust them. And, an odor was present when my sister in law said it was a rat (actually a mouse) so the odor was present for days. Additionally, this location was aware that my movers were unloading me on the 18th and I would need the truck for an additional day. The drop off location called me the morning of the 17th looking for the truck and I explained the situation. I informed him that my movers were coming the following morning at 8:30 and I could bring them the truck directly after. I was informed that it needed to be returned by 9:00am or I would be charged for another day, which they did. I have been using U-Haul for years and have spent over 5 000 $in trucks and boxes the last year and a half. But if this is what I am to expect from your company, I will try your competitors.

Diane M. 
Évaluation :
2

The first trailer they tried to give us was rundown with rust and the straps were ripped so bad I wouldn't hold the tire on.

DAESHAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley N. 
Évaluation :
5

In and out quick. Equipment all clean and ready.

David D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIDGETT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Everything was great

SARA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEWITT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON B. 
Évaluation :
5

very nice people..

Kenny S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curt A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

No further comment. God job.

Bonnie C. 
Évaluation :
3

they said I had a half of tank of gas and it was not quite a half

Ninetta I. 
Évaluation :
5

A sign should say “Please place after- hours drop offs in this area”-I was told I placed after hours drop off in the middle of driveway and I did not, I was careful to place it next to the building so it would not be in the way-backing a car carrier to me is difficult, and did the best I could.

John D C. 
Évaluation :
5

Great service.

ELMER R. 
Évaluation :
5

Great service.

Elmer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason M. 
Évaluation :
4

Great rental experience. The truck rode well.

Paul R. 
Évaluation :
3

1. Uhaul size we reserved a month ago was not available, so we were upgraded at same cost. Did not need that big if a truck. 2. The truck was on flat empty. Prayed we make it to closest gas station. 3. We rented 12 blankets and they were so dirty. They had dried leaves matted into them.

Wade B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenita W. 
Évaluation :
5

No problems

ANTHONY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

The pickup location was fine. The equipment was fine. My problem is with U-Haul. I rented the trailer at the last minute because my husband found out when he arrived that he had been a victim of identity fraud. We have battled this before with UHaul and nobody else. His name is Paul Stevens. I hope it is resolved now as we will be needing to rent a trailer again very soon. We apparently won't know if it's cleared up until we arrive to pick up the trailer so the same situation may result.

Wendy M. 
Évaluation :
5

Staff were very professional and went out of their way to help me. Merci.

Kari R. 
Évaluation :
1

The Uhaul had a water leak in the top of the unit in which leaked via rain and messed up my kitchen table. When bringing it to the attention to Holden's Uhaul service employee I was met with, “Oh did you take pictures of the leak before you took possession of the unit?” Which I didn't because the toll up door hid the leaking spot when the door was up. I bought the insurance also and the employee said I don't know if that's going to cover the damage to your possessions which the policy clearly states up to 5 000 $coverage to personal possessions and the vehicle. I argued with the employee about it and she said that she would upload the pictures to my contract which she never did. So I paid close to 200 $in insurance to protect my possessions and am met with resistance when bringing it to their attention. Still no response and they are continuing to rent the vehicle out to other customers...

MICHAEL G. 
Évaluation :
5

The truck was clean but had a "half-dollar" size rock chip on the windshield, just below driver's eye level. The app would not let us add a photo of the damage. We tried several times. We had the person on duty come out and verify the rock chip before taking the vehicle.

James B. 
Évaluation :
5

I've rented from U-Haul several times at several locations. This was by far the quickest checkout I've ever experienced. Great job from these guys.

Jack J. 
Évaluation :
4

The service was great.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matt Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADFORD B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brantley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie S. 
Évaluation :
1

My paperwork said to return truck to a location different from the pickup location. Received a phone call (from rental location) telling me that “I DROPPED IT OFF AT WRONG LOCATION AND I WAS GOING TO BE CHARGED UNLESS I BROUGHT IT BACK TO THEM”. They tried to goad me to retrieve truck and return to them. They obviously had it re-rented and had no one to go pick it up. SHAME ON YOU.

NED F L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Very friendly and nice staff.

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron K. 
Évaluation :
1

Facility in very poor condition. Will not rent from this location again.

Douglas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela L. 
Évaluation :
5

Everyone at Holdens was friendly and extremely helpful. Even when it was busy right at opening time, they were very efficient and kept everything moving.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
4

Stephanie & Emily were fantastic. Wonderful & friendly service.

tony T. 
Évaluation :
4

The location to pick up my truck was too far from my house, over an hour away. The pick up confirmation I got was for the Uhal next to my house. I was never informed they did not have the truck. Also, it is impossible to contact Uhal by phone. Terrible customer service

Carlos R. 
Évaluation :
1

Checkout is very inefficient, took us an hour to get our truck even though we had a 9:00am reservation. Employees are friendly but they need more help and a better checkout procedure.

joseph P. 
Évaluation :
5

Very helpful staff.

JOHN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
5

The girls that work @ this Alexandria LA location are all top notch outstanding They went above and beyond to help us and get all my 6 receipts printed

John G. 
Évaluation :
3

self check in on app drop off. but it doesn't matter, as because of the negligent behavior of uhaul, and unsafe condition of equipment rented, i will never rent another uhaul trailer again.

Dana C. 
Évaluation :
3

In the midst of COVID-19. Take the Clorox Complete Clean Pledge protocol. Disinfect and wipe down the vehicle. Place disinfectant wipes in the vehicle. Ensure all lights on vehicle and Tow trailer are operating. Update your vehicles.

Cynthia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Great service polite employee

LEO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jelicer C. 
Évaluation :
2

Did online reservation and payment still had to go into a small understaffed location where no one was wearing masks. I did online to to avoid this very experience. This is not the choice I wanted to pick up my Uhaul. I'm not sure if this location has ever used online reservations because I had to go through all the questions and requests I already did through the Uhaul app.This was a slow, antiquated, and publicly unsafe location.

Edna L. 
Évaluation :
5

Holdens was great! HOWEVER I had to call them after I showed up to Tulane Ave store in New Orleans with a reservation and told my equipment was at a location on the Westbank. I went to that location, stood in line and was told even though I had a reservation, they had no vehicles. So, I was SOL. How can you have a reservation and not have a truck? If I ever rent a Uhaul again, which is highly unlikely, I will rent through Holdens in Covington, LA.

DAVID G. 
Évaluation :
5

EXCELLENT, PROFESSIONAL, COURTEOUS AAAA FRIENDLY SERVICE!!

DONOVAN S. 
Évaluation :
1

The whole back of the truck had 2 packing peanuts and I get hit with a no sweep fee. No parking for U-Haul customers with threats to tow vehicle which makes sense because the U-Haul is housed in a wrecking business just overall bad service

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin A. 
Évaluation :
2

I am an 80 year old and there was no one to help me hook up the trailer. The trailer is too heavy for people to pick up. I had to pay a man 10 $to help me. That sure is not customer service. The lot is so full of pot holes and muddy a person's feet get wet and muddy. Other places help the customers. How can they get by not having someone to take care of these things.

billy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise V. 
Évaluation :
3

Staff does not hook up or unhook trailers.

Edward T. 
Évaluation :
5

Absolutely nothing they were very courteous and very Fast

LEO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Better signage when you enter location

oscar M. 
Évaluation :
2

They had me hook up as well as unhook my trailer. Not a big deal, but then they expected me to manually wheel the trailer to it's spot after it was unhooked. Very poor customer service.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick T. 
Non les évaluations ont été soumises pour cet établissement.

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