Customer Reviews for Holdens Wrecker Service
(Concessionnaire U-Haul dans le voisinage)

1211 évaluations

1910 Collins Blvd   Covington, LA 70434
(N Of I-12)

(985) 893-6632

Location Hours

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(985) 893-6632

1910 Collins Blvd
Covington, LA 70434
(N Of I-12)

Services dans cet établissement :

Location Hours

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I am an 80 year old and there was no one to help me hook up the trailer. The trailer is too heavy for people to pick up. I had to pay a man 10 $to help me. That sure is not customer service. The lot is so full of pot holes and muddy a person's feet get wet and muddy. Other places help the customers. How can they get by not having someone to take care of these things.

billy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise V. 
Évaluation :
3

Staff does not hook up or unhook trailers.

Edward T. 
Évaluation :
5

Absolutely nothing they were very courteous and very Fast

LEO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Better signage when you enter location

oscar M. 
Évaluation :
2

They had me hook up as well as unhook my trailer. Not a big deal, but then they expected me to manually wheel the trailer to it's spot after it was unhooked. Very poor customer service.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron D. 
Évaluation :
5

The equipment was stout and handled well.

andy C. 
Évaluation :
4

Great service

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Great place will definitely go back.. thank you again great service and friendly

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Courteous service. A+

Debbie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruben A. 
Évaluation :
5

Service was great and simple to get through the rental process. Always have a selection of trailers and trucks for whatever we need.

Jennifer S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Very easy to work with and friendly.

Adel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Just keep up the great work and the support and all your customers will be in great hands. Thanks Sincerely, Michael Tolbert, CLL Loranger, Louisiana

michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wayne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy G. 
Évaluation :
5

N/C

mac B. 
Évaluation :
5

Used this location several times in the last six months. Service has always been excellent!

Willis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRI T. 
Évaluation :
5

Great service

OMAR H. 
Évaluation :
5

New truck, clean and no problems from vehicle which is very important when moving, you already have enough problems moving to deal with!

Al G. 
Évaluation :
3

The person at uhaul should have verbally told me about returning vehicle after hours to close out via phone, are you will be billed 20.00.

Gerald L. 
Évaluation :
5

None it was great

Wana S. 
Évaluation :
5

great service!

ELMER R. 
Évaluation :
5

The lady that works there is the best !!!!!!!! William 719-229-1148

William B. 
Évaluation :
3

The seats were covered with dog hair and it looked like the dog vomited on the floor. There were cigarette buts and ashes in the ash tray. The steering wheel was dirty and it was clear the truck had not been cleaned or even looked at before giving it to me. It took me over an hour to wipe the inside clean. If I had taken time to look more closely I would not have accepted this truck. But I was in a hurry trying to pick it up on Christmas Eve.

Karl B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
5

Very easy to rent from. I will use them again for sure.

Sal L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

I made a reservation at a location closer to my home. UHaul moved my reservation on Sunday to this location. There is no place for me to leave my car for the 24 that I used the rental so I drive 30 min to pick up 30 min home delaying the beginning of my planned work and when returning I had to ensure a person to pick me up delaying return. Also none of the service personnel wore masks although we have a mask mandate. They clearly had no concern for my or the communities safety. The one + was the last who checked us in was very helpful to ensure the trailer was safely hitched to the truck.

EILEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DWAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
4

They were very nice and helpful.

Stephen F. 
Évaluation :
5

Staff was very kind excellent

timothy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brione J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
1

The woman Laura was rude. I dropped off a truck and didn't want to block the driveways or entries. I get a call the next day from Laura and when he talked to me she told don't ever park the truck there because they share the company with a toll truck. She proceeded to say next time park in the driveway or entry way because she has to hear about it from the toll company. I went to go apologize and try to tell her I was sorry but she just rudely hung up midway through me apologizing. I understand that sometimes people have an off day but you still shouldn't treat someone like that. She could have done better and been more understanding instead of being rude and lashing out at me and going as far to leave a voicemail telling me to call and being rude. But besides that the one uhaul in Florida was spectacular! Very great staff and very friendly, helpful, and pleasant.

Rachel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willis D. 
Évaluation :
4

Needed an extra truck at the last minute, They were than willing to help out.

BRIAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack C. 
Évaluation :
5

Nothing. Service was great

Julester H. 
Évaluation :
5

Excellent service à la clientèle.

Edward F. 
Évaluation :
5

Laura went above and beyond in trying to help us have the right rig. We cannot thank her enough for her generous and kind demeanor. She is a gem! The rig and appliance were perfect for our move. I will recommend Holden Wrecker Service for their determination to deliver! Thank you Laura!!

Robert B. 
Évaluation :
2

Need more than 1 person working on Saturday morning. They had too many people waiting causing poor customer service.

Rodney H. 
Évaluation :
4

Provide a place for renters to park their vehicles while off the premises.

David M. 
Évaluation :
4

The trailer tires were well warn. One was completely bald. I didn't pay attention to the tires until after I was on the road. UHaul is usually pretty good about maintenance, not this time. Staff are very friendly and supportive.

Bud C. 
Évaluation :
5

Clean exterior

George B. 
Évaluation :
3

The inside of the truck was filthy. I had to wipe down the inside before I drove off.

Iesha C. 
Évaluation :
5

There were sales Receipts from the last two months the in the cab

Ryan B. 
Évaluation :
5

The Team at Holden's we're exceptional and helpful in every way. The trailer was clean and ready to go. I would highly recommend using them.

GREER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh E. 
Évaluation :
1

I have been a U-Haul customer for 10 years. I've never been charged for cleaning or fuel. I returned if you're exactly on the spot that I received it. They charge me 25 $for a few little pet hairs. That's ridiculous. When I got there I had hot to hunt down some woman who couldn't help me and then I had to go find a guy that would help me get my car off the rack. I asked that the charges be removed and as a result I will never do business with you again. Our relationship is over.

Michael N. 
Évaluation :
5

Ordered 6 pads but received none and I was charged. I did online prior to pickup but had to go in and redo all info again.

CaIn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
3

Alignment issues.

RYAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Becky S. 
Évaluation :
3

There were U-Haul places close to my storage, but this one was 12 miles away. After picking up and then having to drive by the other places, I saw many trucks sitting there in the morning and then again in the late afternoon when picking my personal vehicle back up. Why I couldn't get one of those is disturbing to me. I also had ordered a open moving blankets and did not get them. The truck's blower only works on high speed.

Gordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deldravin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
3

Wear a mask.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

The office you enter to finalize the pick up stinks of smoke. Quite uncomfortable for those who don't smoke.

Heather M. 
Évaluation :
4

I placed my order a few weeks in advance with all the things I needed to move however when I got there there was nothing I ordered in my truck ready to go. The location did not have 2 furniture dollies at that location and told me I could call the 1-800 number to find out what other locations have them so I could go get it........ that's not for your customers to do especially when the order was placed well in advance. The woman that was helping got everything together and well documented so I could call and get it refunded. Overall it was an easy process just the downfall of them not having my order ready upon arrival.

Jonathan M. 
Évaluation :
4

Quick easy pickup of truck

Brad S. 
Évaluation :
5

The staff went above and beyond to make our experience a success.

Wade B. 
Évaluation :
3

My pickup location was changed on me without any notification via text, phone call, or email. I was sent 30 minutes past the pick up destination i selected and overall i wasted an extra hour and a half picking up my uhaul. The person that i spoke with at the original location (1915 SW Railroad Ave Hammond La 70403) was very rude and not helpful at all. Overall a very poor experience and definitely will never use uhaul services again.

brandon G. 
Évaluation :
2

First, the staff was friendly and helpful, nothing negative about them. I requested 22 Safe Storage because it is less than 2 miles from where I was loading up. Instead, I was sent more than 15 miles from my load location to pick up. The location was dirty and a mess. I know it's a wrecker service, but it was not like any location I've been ever visited (I've rented many times over the years and have been in 4 different UHaul rental locations in the last 45 days). The owner (Jim Holden) was very uninterested in the fact that the check engine light was on in the truck when I picked it up. He simply said it would probably turn off (it never did) and it was OK to drive.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

My reservation was messed up on move day even though I confirmed everything a week before. It ended up being ok after all but I was pretty stressed to find this out.

RHONDA H. 
Évaluation :
4

The left side chain on the car dolly, the chain that secures the vehicle, was rusted thru on two links.

BRUCE S. 
Non reviews have been submitted for this location.

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