Customer Reviews for Holland LLC
(U-Haul Neighborhood Dealer)

Évaluation :

2

Truck was parked in a random gas station next to a construction site and none of the requested accessory items were there. Tried to avoid this location, but they redirected my reservation to it right before pickup. I was forced to check it out with the app which required extra authentication and overall took nearly 30 minutes of phone calls and random pictures. I was not able to ask questions about the reservation as the people there ran the gas station. The attendants were friendly though just not associated to Uhaul at all.

Évaluation :

5

Hard to find

Évaluation :

1

I rented a Van two weeks in advance. It was switched to a truck that I didn't want and they didn't honor my van pricing. The app pickup service was horrible. The pickup location was not well market.. it was a gas station with no Uhaul signs and the attending had no clue what was going on. The entire process was garbage. I won't rent again. By the way it rained on my way up and the window leaks in the truck

Évaluation :

1

Had a one way from Richmond VA and was told I could drop off in Manhattan. Then found out no and had to go an additional half hr and drop in New Jersey. Cost me 50 for an Uber home. Then I was charged for an additional day when i dropped off the second day and had one more to go! I am still waiting to have that charge reversed. I dropped on 8/3 and they didn't check it in until the 6th. No one answers at their location and had to wait for call back from U-Haul 2 hrs. There is a complaint sent in to reverse the charges but I think I should get reimbursed for my Uber as well. Poor customer service.

Évaluation :

3

There was no sign in or checking of my ID at pick up. Anyone could have driven a truck away.

Évaluation :

1

This location literally DOES NOT EXIST. Yet Uhaul has it on their app as a drop off location. It was a construction site.

Évaluation :

3

Location did not exist when I got there. All operations were moved several blocks away.

Évaluation :

1

The forced me to pay for extra coverage. When i told them i didn't need it, they told me to take up with corporate. I just felt that they were unprofessional.

Évaluation :

1

Equipment maintenance Customer service adding an actual line instead of telling your customers to dial zero until someone picks up

Évaluation :

2

Location was convenient. The app experience was extremely poor and confusing. My pick-up was for 7:30 am, I got a text at 7:40 am saying that the equipment was not available. Luckily the extremely nice BP shop guy who was texting his boss about the van was such a good person!

Évaluation :

3

Van was smelling like someone took a piss last night there.

Évaluation :

2

The website to pick up wasn’t working, wouldn’t load online pick up, attendant at location also could not get it to load, when it finally did the camera to upload disputed damage would not work.nobody seemed to care.

Évaluation :

1

Got overcharged by $150 due to poor recordkeeping by this location (or fraud, but I'll be charitable)

Évaluation :

4

When I got the van to my apartment, I loaded it, and the "Check Engine" light came on.I had to take the van back to the U-haul hub, change vans and unload and reload my stuff. Luckily there wasn't anything really heavy: Even though I asked to rent a dolly, the operator told me that they never have them at that location. He was nice enough and had no problem exchanging the vans. HOWEVER, I did fill up the 1st van with gas, and then had to fill up the 2nd one, too, and U-HAUL HAS NOT REIMBURSED ME! That has been the most infuriating aspect of the transaction. Other than that, it was a decent exchange.

Évaluation :

4

Gas station with basic drop off options.

Évaluation :

5

I rented a U haul for about 3-4 hours then returned it the same day. 3 days later I received a text saying my U haul was overdue

Évaluation :

1

Poorly managed

Évaluation :

4

I reserved a truck and the trolley through the app, even though the location I picked didn’t offer trolleys

Évaluation :

3

Have my stuff available when I make a reservation because customers count on having that equipment for their move.

Évaluation :

2

It was a struggle to get the receipt from this Uhaul location. I called numerous times for 2 days to no avail. My suggestion, is to settle everything with the Uhaul associate before leaving the premises.

Évaluation :

1

The uhaul guy disappeared before I could ask questions. Gas tank was empty. No form was given to me to document previous damage.

Évaluation :

1

I had several issues. First, I requested a pick up at the site in East Orange due to its proximity to Newark Airport, but U-Haul switched the location at the last minute. I should have been notified by telephone. I was very angry when I arrived at East Orange U-Haul and discovered that I needed to travel to Jersey City. At Jersey City, my rental truck was ready, but the windshield and interior were dirty. Furthermore, I requested a hand truck (utility dolly) on my reservation, but the agent told me that none was available. Very poor customer service!

Évaluation :

1

Opted out of insurance, still charged for It. Drove four miles total. Charged for four gallons of gas.

Évaluation :

5

Quick and easy

Évaluation :

1

First vehicle I got had a flat tire, which luckily for me I noticed before I took the vehicle out from the the u-haul, otherwise I would have got into trouble on the road. Lost more than an hour in exchanging it with another vehicle. Second vehicle I got had a crack on the front glass, which the person at the counter did not tell me. Had to take the vehicle back to the location to tell them the crack was already there when I got it, and then they said they are aware of it - would have been helpful if they had disclosed straight away. Lost more than 2 hours just with vehicle problems.

Évaluation :

3

The oil light AND the right tire needed air light both went on after a few moments on the road.

Évaluation :

4

Should be a sign that indicates Holland LLC or uhaul bc it's just a gas station and it was confusing to locate

Évaluation :

2

I declined the damage waiver when I made the reservation. When I got my receipt I saw I was charged for it. Called to have it removed and it was a half hour wait time.

Évaluation :

5

Thank you. Great customer service. Peace

Évaluation :

3

Rental was not ready and I have a lot of charged I did not approve that now I have to fight to get reversed.

Évaluation :

3

The audio system in the U-Haul was not working and there was a part missing out of the driver's side door. I would expect U-Haul locations to take better care of vehicles and provide a full experience for those renting them, including the use of the audio system.

Évaluation :

5

I loved the online check-in process and how easy it was to pick up and drop off. The van was REALLY comfortable! Nice cushy seat. Thank you!!!!

Évaluation :

1

Stop charging holding fees and withholding more than owed for several days. Not everyone can afford it.

Évaluation :

2

The person who took the key back was not knowing anything and didn’t guide me properly what to do.

Évaluation :

2

Did not have moving blankets or hand truck I ordered. Handed me keys and left me to figure out which vehicle and move cone. No customer service at all at this location

Évaluation :

5

very convenient and professional

Évaluation :

4

Attendant was friendly, knowledgeable and processed my pick up and drop off quickly and without errors. More than impressed with the service in this location.

Évaluation :

5

The best uhaul location I ever went to. The staff was super friendly and helpful. The van was brand new and clean. My favorite location I've been to

Évaluation :

2

I reserved a pick up truck to go into the city. When I got there there wasn't one and they wanted to send me to North Bergen to get one, which was out of my way and would have cost me more even though I chose this location because of its proximity to the city. If there isn't going to be a certain vehicle available don't offer it then try to bamboozle a customer into adding more miles onto their bill. Not to mention the fact that the man coordinating with uhaul wasn't wearing a mask the entirety of our interaction.

Évaluation :

4

They charged me for coverage that I declined and won’t answer my calls or get back to me so I can get that money back.

Évaluation :

2

Van was not clean (soda bottles and used napkins in the cab), there was a dent on the van when we arrived that was not marked, the mileage on the truck was marked incorrectly, the staff were disorganized and tried to argue with me saying I didnt have a reservation (when I was already checked in). They took 20 minutes to verify my booking which ate into my 1 hour rental time. Overall disorganized and unprofessional. Would not recommend this location.

Évaluation :

2

No way to upgrade downgrade the vehicle at the location. Need to call customer service or do it manually.

Évaluation :

5

Everyone was friendly and helpful. Would use this location again.

Évaluation :

5

Great service

Évaluation :

1

I was charged more than I was supposed to.

Évaluation :

3

I ordered a dolly which wasn't there and wasn't even notified it wasn't going to be available. Very expensive use per mile

Évaluation :

1

Truck was not available . Customer service by Uhaul and pickup location was non existent. Uhaul customer rep assured me that I'd receive the 50$ refund however this was never applied.

Évaluation :

3

I was given en estimate of $35 and was charged $113. I made a call and was told $56 will be refunded to me. It's been 5 day and still haven't got my refund. The actual place and car were GOOD customer service SUCKS

Évaluation :

3

I had made the booking online for 4pm on November 29, 2020 prior to arriving at the location. But I had to wait for more than half an hour just to get the keys (got them around 5pm) for the 9' van that I had booked, as one of the employees had taken the key home and we had to wait for him to come back. The employees were helpful but the situation was really unprofessional given that everything had been booked in advance.

Évaluation :

3

Needs to have better signs for location. Is co-located/owned by a BP gas station and is hard to find. Would have been nice if gas tank was full.

Évaluation :

1

I didn't appreciate the entire experience. It was at some random gas station where the cashier didn't speak English well and didn't know really what to do, he had to call someone on his personal cell phone, so I had to speak to a Uhaul rep on someone else's cell phone (which is not Covid safe at alll!!!), the vehicle was not cleaned (again not Covid safe) and the gas tank was basically empty. It was a terrible experience and I will never go to this location again. And honestly I've debated writing into the city, because I'm pretty pissed at the poor COVID measures that were in place.

Évaluation :

4

The location, a gas station, is modest but employees are friendly and efficient. It may be lacking full Uhaul service amenities, however, as there were no handcarts or blankets (for moving). The Uhaul reservation system should not charge online for items that are not available at the rental location. The location quickly took the charges off of our bill, but we still needed the items for our move.

Évaluation :

1

Hello, It looks like the rental truck I was given, the Gas levels were not full. I drove for 4 miles (5047 to 5051 miles), but had to fill 10$ worth Gas to make it full. I provided the GAS receipt to the counter person at UHaul at Holland LLC and he said that should not have happened and the receipt online will come with the EXTRA GAS adjustment. I believe given the truck's mileage and the fact that I just drove 4 miles, the truck shouldn't consume more than 2$ worth of GAS (not more than 1 Gallon for sure). Request to you please adjust the additional GAS that I filled as the Uhaul Counter Service should have checked for this anomaly and as promised by the counter personnel.

Évaluation :

5

Awesome service - I was in and out.

Évaluation :

2

The check in process is a mess

Évaluation :

3

Signage for Uhaul is hard to see. It would be good if directions for this site stated that it was co-located with BP Gas station.

Évaluation :

2

Unfortunately, the location did not have the rental equipment (dollies, carts) that I had requested and rented online for my reservation. I had to drive to a separate location to pick up other equipment. The drop off experience was also very unclear on what was needed from me.

Évaluation :

3

No U-Haul signage. VERY DIFFICULT TO FIND.

Évaluation :

4

Van needed mechanical work service, tires air light on dashboard.

Évaluation :

5

Easy and quick. Great condition truck. Very clean. Love the backup cam.

Évaluation :

5

I don't understand why I am being charged $10,5 for 3 gallons of gas. Before I turned in the vehicle, I filled up the tank at the pump. My receipt says, "Service Level: Full" for a total of $22,5 for 10,33 gallons. I will phone U-Haul about this.

Évaluation :

3

I returned my truck on time, yet i was charged for an extra day and had to call and get a refund which is still pending. I was also told the fuel was good and was charged for a gallon.