Customer Reviews for Home Appliances Store Of Spring Lake
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great customer service at this location! The whole experience was quick and easy. Highly recommend to anyone needing a trailer and I'm sure I'll be back! Merci.

Évaluation :

5

Great help and great customer service.

Évaluation :

3

Pay close attention to to salesman, the app didn't work for the early return, and I was still charged for another fee.

Évaluation :

5

Sales rep was awesome. I had an issue with my payment method. The rep was so understand. Allowed my the go to bank to resolve the issue. Equipment was well maintained and easy to use

Évaluation :

5

She was very helpful, job well done

Évaluation :

3

Check the truck because The truck had a service light on.

Évaluation :

1

While the person working the store was helpful, my moving truck experienced mechanical issues. I called for service and the mechanic could not find anything wrong on Saturday night. On Sunday I drove the truck with and a check engine light that was intermittent, and it continued to produce low power, I even added some fuel treatment as it seemed like bad gas but it had no impact. My fuel economy was terrible and the truck would slow to 40 mph on hills making my 10hr trip take 12 and a half. It was very frustrating. Additionally the Car hauler trailer jack stand was not working properly I ended up having to use a floor jack to removed the empty car hauler so I could unload the truck via the ramp.

Évaluation :

1

We were told the wrong information about the total charges and early return policy. Nothing was stated in the contract and the worker guaranteed we'd only be charged for the days used not the total amount allowed. So we rushed to turn in to be told the guys lied.

Évaluation :

5

Excellent location and staff! They went out of their way to ensure I had a great experience during pick up. They even waited for me for a few hours because I was stuck at work and could not pick up truck. Great place overall and I am happy to have found this hidden gem. They sell appliances too!

Évaluation :

3

Lady was kinda rude, they didn’t apply the discount for military that the reservation agent had said they would

Évaluation :

1

Horrible did not do his job. Did not get any help hooking to my truck, had to do myself. I'm a 68 year old woman, it was very hard. Had to ask were trailer was and he gave me keys to a truck. I told him it was an enclosed trailer and he pointed to a small open trailer. He was no help and did nothing not even a pick up paperwork

Évaluation :

1

Do not rent from the Spring lake branch! They are incompetent and put extra charges on my card.

Évaluation :

5

Keep up the great customer services representatives

Évaluation :

5

Great customer service!!!!

Évaluation :

1

Drop off location was horrible lied about drop off time, gas level, and cleanliness. AVOID THIS LOCATION IF POSSIBLE!!!!!!

Évaluation :

2

The attitude of one of the associates was poor at best and her ability to respectfully answer questions was nonexistent. The use of the cell phone appeared to be of more importance. The rented cargo trailer was in fair condition but could have been cleaned a little cleaner.

Évaluation :

2

One worker was nice and helpful while the other one was very rude

Évaluation :

5

you're good as you are

Évaluation :

3

The location was ok only thing I didn't like was not having a dolly I ordered to move the washer and dryer and didn't find out until we took the truck and went off to move it wasn't in there ! that was lack of communication on her part she admit she forgot to tell us ! But she expected us to drive 25 mins out to another location to get one was a no go ! I think they need to start telling people before hand what equipment they have and don't have before we waste our time ! But other then that it was good costumer service I would not recommend the location again I would just go to the regular uhal location to make sure I get all my equipment I ordered ! not these little pick up and drop off points !

Évaluation :

1

Don’t change people’s reservation types from out of town to in town without the customers permission.

Évaluation :

3

A bit hard to find the location. Drop off was easy and quick.

Évaluation :

5

Staff was very friendly and on task.

Évaluation :

4

No additional comments at this time

Évaluation :

5

Nothong

Évaluation :

1

I was over charged by almost a hundred dollars and no one will get back to me about it ..do not recommend

Évaluation :

5

Very friendly staff

Évaluation :

4

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