Ron was very accomodating and car trailer pulled flawlessly.
Ronald Jones
Customer Reviews for Home Satellite Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kinder customer service
Dawn ThomasI had to make a 60 mile round trip to pick up a reserved truck from a different location then initially reserved. I was "given" an additional 100 miles this didn't take into account my mileage just the mileage on the truck
Suzi OkeySuper easy process to rent & return! Amazing customer service!
Savannah BarrettDidn't see a drop box for the key. Later found out it was on the gate. Store should put sign on door with location of drop box. Very nice person at the store.
William ThomasPick up and drop off in the app was infuriating. Didn't work at all. Had to call numerous times
Kassi DandarIt was a miserable experience using the U-Haul app to both pick up the truck and later to drop it off.
Steven RehlingerFix website! Would not link to my resevation.
Daniel GilesOnly allowed to drop off during hours of operation. Parking lot was snow filled, dark, and trailers everywhere. Then charged me 15 dollars for not sweeping out the trailer.
Derek StruthersMake sure you do the check equipment in before dropping keys off
Brenda Nicolaisenwould reccomend to anyone they are good people
louise shipleyDropped off 15 minds early, no one was there. Did not have any issues returning, so far. But was informed that they did recieve the trailer & rented items.
Patricia WaarvikJust wondering it says 25$ if it's swept out and this isn't reflected on my bill. And the difficulty picking it up put is almost ans hr behind.
Lori MillerSend text info before pickup. I was receiving them after I checked in and was driving to my destination. Very busy packing up truck to read and respond. Overall the use of the uhaul was good.
Marianne BrownFix your App
Zacharie DieringerThey were amazing! So caring and gave us a great truck. I will absolutely rent from there again.
Janelle SharmaGood service.
Jim OpsahlCustomer service was excellent, very friendly and knowledgeable.
Sheila PelzekThe only thing i would suggest is to explain to put the lock on the box and scramble the code after putting the key in. We were not told that and almost left the box unlocked. Thank god i didnt.
Amy SchmidtNo complaints. Fast professional service! Would recommend this place for all your moving needs.
Carlos HoffmanHad a very good experience!!! Will rent from Uhaul and this location again. Great customer service!!!
Shawn KiefferGreat as usual
Matthew BennochEasy drop off process. No problems whatsoever. Merci.
Ali NazeraliAwesome dealer to work with. His equipment is always available and clean! Very friendly staff! Always helpful! Owner is an awesome person to work with!
RONALD GASSEREasy drop off.
michael lytleGreat service
Timothy KinlenTongue on trailer was bent. Could not be removed without car jack. Found out it was not safe to pull once we got to our location.
Thomas HarmonThe staff was very helpful. The truck was clean and in beautiful shape.
ann brodziskiNothing needed. Very good to work with!
tim krausI really dislike the "fill the tank to 1/2" It is so difficult to get that right and I'm in the rain trying to calculate it from the gauge printed in the brochure. Had to get back out and put more in. What a pain. Local place was fine, but this Uhaul corporate practice is dumb.
Patricia FaberHad trouble with the app when returning after hours. They were awesome and took care of everything Monday morning. Thank you so much!
Terry ZillmerLocation was closed on short notice. Has snowed a couple of days before and truck was not cleared off. Lock box was also frozen shut and it was difficult to remove keys. Phone use to check in did not work, had to call U haul for help in checking in.
Chelsea SeefeldtFriendly service and very helpful!
Joe MaassEverything went very well. Excellent service!
Keith HainzEverything went as well as I could have hoped. No problems whatsoever. Very happy with everything.
Roy Schughelpful and honest
David FreeNothing. This vendor has excellent customer service.
david roeglinI was charged for cleaning the truck when there was sand and gravel in the truck when I picked it up. 3 other people saw it. I'm pregnant and I was wearing slides, which are sandals, with a flat bottom, that don't carry dirt. And I was in the truck twice. So the amount of dirt that was in the truck when I picked it up couldn't have even come from me. I escalated it to customer service because the owner said he is "anal" about having them cleaned out, which I really don't appreciate being called a liar. Why would a company not ask for a photo of the truck when you pick it up of the cab to prove it was clean when you have to provide a photo of the truck when you return it? How am I supposed to prove to them that it was there when I picked it up when even THEY don't have the proof that it wasn't there when I picked it up. I was charged $25 for them to sweep out the box of the truck. I asked my father about the sand when I picked up the truck, he said if it was already in there that it shouldn't be a problem. And when I went to drop it off, you would think that I would have taken the time to sweep out a truck if I knew I was going to be charged $25. Which I shouldn't have to do in the first place because it wasn't from me! Customer service escalated it to a manager. If you don't ask to provide a photo of the truck or you do not have a photo of the truck before it was taken, then you shouldn't charge a customer for something when you don't have the proof that they caused sand and gravel to get into a truck. Oh and a side note, where I was, was brand new black top, and then I went somewhere that was completely ice covered road and then back to the new black top, there was no sand nor gravel where I traveled. I used the truck for 10 hours.
Jenna SchadeThanks for making a truck available on short notice.
Dale SmithNo one was there for drop off, and the place decided to charge me twice. Will never be back.
Austin MurrayTrailer was far from clean inside looks like years of use with no true cleaning ever done to it just sweeping them out and saying it’s good enough it’s not good enough when people have good furniture they put inside things was not impressed
Andrew SchadeRon was OK but I was trying to let him know what happened with the pickup, especially the time but he really didn't listen. I needed to rush just to get the truck back before 4pm even though I didn't get the keys until 530pm.
Alisha HamiltonRon was great to deal with. He answered all of my questions and was very helpful. I highly recommend this location.
Vince ARGENTO