Our pickup rental location was very good.
jerry S.
Customer Reviews for Home Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Bruce was very nice and accommodating.
Karen L.Home Self Storage in Brodheadsville is incredible. They go above and behond. Thank you so much for your kindness.
Erik P.The location was easy to find and the process was smooth and seamless, the team was very helpful in setting up the trailer and I couldn't be more pleased with the experience.
Christopher T.Left the truck with 1/2 tank of gas and they lied, didn't use all the miles I bought no refund at all.
Eugene R.I think this location should have more than 1 van . But I would rather rent a box from here , than a van from elsewhere. And I really prefer the van .
Gregory B.I was supposed to pick up a truck from another location and was told that they no longer had a vehicle. I had to add 42,6 miles round trip to my rental because of the last-minute change by uhaul. They refused to credit me those miles and put money above customer service.
John C.Keep the weather like it is today and continue doing excellent business. Nice place and Personnel !
george G.Quick and friendly service
David B.Gentleman was realy nice to work with.Pleasant attitude and unlike many easy to get in touch with.
Mark W.Bruce was very professional & provided excellent customer service. He was very informative & kind. I would highly recommend this location for it's customer service & cleanliness.
Stacy H.Very helpful and knowledgeable . Very accommodating and friendly. Would definitely recommend.
Susan G.Excellent service. Gave us lots of information. Dan was very knowledgeable and helpful. Would recommend them to anyone.
Sue G.The man working there was very very kind. We thought we could return the truck to any location and found out that was not possible. We returned it to the same location and he was very friendly. Merci encore!
Amie B.You're doing good. Continue to focus on your customer service.
Sade A.Très bien
Rick C.Nice smooth process.
Douglas T.I was charged more than my paper work stated I was to pay $179 and was charged on card $206 . Also the last person that used the truck brought it back just about on empty so I had to put gas in it to do what I needed to do.
Latangia T.I was welcomed by Bruce, who checked me in in seconds and help me use your app. If I ever rent any U-Haul equipment again, it will be from Bruce's location. At Brodheadsville Pennsylvania
Luis L.Excellent customer service and on point immediate assistance hooking up the trailer to ensure no damage was done to the bumper of my vehicle, and a speedy hook up. Great experience.
JORDAN J.Very professional and courteous! Helped me very much and I would recommend to anyone needing a rental!
Benjamin T.Why did the drop off place call me the day before like rushing me?
Justin M.Just keep doing what you are doing
Gregory B.No issue.
Ryan O.Nothing! Your service is awesome!
Timothy Ralph G.Very helpful staff and clean, safe truck. Thanks!
Laura H.Everything was excellent from truck to customer service. Very highly recommended. .
Daniel B.The staff made the return process go smooth and fast.
Amy C.Always a pleasure to work with!
Brittany B.WORKED WITH BRUCE AT U-HAUL. HE MADE IT VERY EASY AND FAST. GREAT SERVICE.
Edmond G.I had an issue with the rear cargo door. Could not open not realizing it was frozen. Tried to get help by calling roadside assistance but since it was a Sunday night no one could be reached to assist me. The agent said he tried 20 places on his list and no one was available and I would have to wait until Monday AM to get help. I later figured out the problem and poured hot water at the bottom of the door but I lost two hours of loading time!
Thomas C.Very fast, friendly and helpful! Just a great experience!
Wendy P.Bruce was very nice, professional, helpful and accommodating.
RAYMONDJOSEPH D.Very friendly and helpful. Went above and beyond to determine which truck would best fulfill my needs.
Kristen L.Friendly and efficient service!
Corey O.Proprietors were were friendly and helpful.
Abdellatif K.The staff was very friendly and courteous but for the love of God... Get a new truck! While the truck was clean, it had almost no shocks. I Felt EVERY bump in the road and the traction control light kept going off on the rough New Jersey Interstates. After 2 hours of driving my kidneys hurt. And I still had another 2 hours to drive the return trip. Also, WHY is there no Bluetooth connection this day in age? It is illegal in most states to drive and talk on the phone. Not EVERYONE uses a Bluetooth headset when driving since almost EVERY vehicle made in the last several years at the very least has hands-free calling through a Bluetooth connection. Finally, there were NO tiedown points on the deck of the truck. I could only tie to the walls. Which would be fine if everything I had to move was two feet tall. But an 18x18 box gets tossed around like a rag doll. Especially when the rear end of the truck is hopping up and down like a jackrabbit because the shocks are worn out. Without proper anchor points, how is someone supposed to secure a load?
Jason G.Excellent service and prompt
Timothy K.Quick and professional service, no waiting time!
David B.Rien
Robert T.I regret not getting the gentleman's name who helped me. It was a cold, blustery day, and when we went to put my hitch into the receiver (all already owned) we discovered the receiver was quite rusted, to the point that the hitch wouldn't slide in on its own. This man went and grabbed some WD-40, got down on the pavement and worked on getting the hitch properly seated for me. He got the trailer installed and (maybe this is common for all Uhaul reps to do, but I've never gone through the rental process before) asked me to pull straight forward so he could confirm that the connector chains were secured and wouldn't be dragging on my trip. As my trip was not only six hours on the highway, but also my first time towing anything (I've used Uhaul before, but never been the driver in a tow situation), I appreciate his attentiveness and his patience. Not once while we were out in the cold, hammering away at my rusted hitch was he show anything less than professional and kind.
Jillian C.As I was driving the truk I cudnt go above 40 mph. The needle wud shoot up to the red zone. I was on Rt 380 only allowed to drive between 35 & 40 mph. It took me 6 hrs to complete wat shud hv only taken me 3 or 4.
Sherri N.great servise
William M.manger was very good to me an very helpful
William M.Wasn't sure where to park the truck after hours since it was around a lot of storage units
Tiffany W.Excellent customer service great to deal with
Alex D.Was an older gentleman but he was lovely
Nicholas D.Everything went well, the van was available at the time, it was clean and ran well.
Luis A.More cargo vans on the site
Thomas J.Drop off was great, they saw me pulling in and someone was out of the office to check me in before I got out of the truck. 5 min later I was on my way with an emailed receipt.
John R.The gentleman that provided service was excellent. He was extremely courteous and helpful
Joseph J.The inside and box were dirty ( Mud ) ! Clean the truck. But, the lady there was very friendly. Had nothing but trouble with the mobile app !! It would have been a lot easier if the truck had a full tank of gas instead of a 1/4 tank. I had to fill once when getting it and another when returning it ! I have used uhaul in the past and it has been Great ! This time with the mud,gas,and the moble app. I do not know if I will ever rent from uhaul again! Thank!
Glen T.Nothing, everything was excellent!!
Mary M.Very friendly and helpful manager / owner of the place I was renting.
Claus N.Merci.
STEPHEN J.I can't think of anything. Everything was perfect. The desk person was extremely nice and knowledgeable.
Raymond D.I was overcharged this is wrong.
Terrence O.also very reasonably priced
Susan A. | Expérience généraleEveryone there was very nice and helpful
Cory S. | Expérience généraleThe gentleman that works there is very kind and helpful.
ALLEN O. | Expérience généraleBruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends. Bruce thank you for your service!
carol m. | RéservationThe storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.
LYDIA S. | RéservationVery freindly staff.
WILLIAM B. | Expérience généraleGreat facility. Storage unit was always dry and area well maintained. Staff friendly and professional. I would definitely use this facility again in the future and would recommend to anyone.
VICTORIA P. | Expérience généraleFriendly helpful staff, clean facility.
ROBERT M. | Premières impressionsI had canceled this reservation due to inconvenient office hours.
Privacy R. | Premières impressionsMan in the office was VERY helpful and accommodating. Would refer others to your storage facility.
Privacy R. | Premières impressions