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Rommel M.
Customer Reviews for Home Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Matthew Z.Please use the right email address
Mark E.Over charged 2x
Kristin M.Easy process
Robert G.Very friendly and helpful. Very clean. NO improvements needed.
DANIEL S.Bruce and Bill were always willing to help. They are a great team.
Mary B.Bruce was a pleasure to work with. My schedule changed often and he accommodated our needs with no hassle to the changes.
Steven H.Everything was excellent nothing to improve!!
Mary M.Fast, friendly service. On the road in 10 minutes, will use again.
Joseph M.The person who helped us check out our vehicle was able to see that a closer location was available to drop off our rental and switched it for us. This was very helpful. However, driving the truck from the rental location to pick up our items and then drive directly to our drop off location and deliver the rental back exceeded the allotted milage - we should have had more miles allowed for our rental time.
John P.Not a thing
Steven B.VERY FRIENDLEY
Karen M.District office is useless for help finding equipment. They made my reservation for a broken car hauler even though the store told them the car hauler could not go out. I was hung up on by the Wilkes-Barre office 4 times after being on hold 20-40 minutes each time! The east Stroudsburg office found a car hauler at the last minute for me.
Chris D.Nothing is needed to improve this local U-Haul business. I only wish all businesses still treated their customers as well as they did!
Elizabeth K.Charged me extra 17 dollars for for the gas but I left it exactly where it was at
VINCENZO B.bruce was a nice person to deal with i would 100 % recommend.
Charles C.Very friendly staff, very happy about everything
Robert M.The gentleman who works at this location is very friendly and helpful. The only thing that I think needs improvement is the on line pick up system. Had the same problem twice with U-Haul. If your not at the location at the assigned time. You can not pick up truck until you call U-Haul customer service. I had to wait 48 mins to finally talk to someone. It was my fault I was late to get truck. Then U-Haul made me another hour late to my house where I had a lot of people waiting for me
KENNETH N.Service was excellent, Mr Bill was very efficient, helpful and professional very educated,
Jean M.Nothing Bill renting the Truck was very pleasant and very knowledgeable!
Mary M.Already did a survey, so to reiterate ... Bruce and Bill are great. Kudos to both. It was easy to reserve a van which was clean, filled with gas, ready on time. The return was just as easy. Will definitely rent again from these guys at Home Self Storage.
Carol L.also very reasonably priced
Susan A. | Expérience généraleThe app is terrible
Matthew F.Tell the older gentlemen to keep doing what he's doing 10/10 phenomenal dude
Ian O.They were so fantastic, they extended my rental by a day free of charge due to the huge storm and told me if I need more time let them know. So nice and extremely happy with these guys.
Michael L.8j
Christopher P.Very kind and prompt
Allison S.Everyone there was very nice and helpful
Cory S. | Expérience généraleGreat customer service, friendly customer interaction. Very easy to deal with.
Fred D.Need an ice scraper available for those days the windows are covered in ice.
Robert J.The gentleman that works there is very kind and helpful.
ALLEN O. | Expérience généraleDon't take reservations if you can't supply the product
Daniel D.Very knowledgeable and helpful staff quick in amount process for both picking up the unit as well as returning it. So very friendly and very positive
Gary U.Nothing Bruce was over the top helpful and courteous and very aware of any and all of my moving needs and had a solution for every concern that I had. Thanks Bruce!
John W.Have a better website And communication.
Eric H.We had a real issue with calling the corporate number to rent. I needed a truck for a week. 7 full days. They didn't get it. Several times. I am now going to have to fight with them over returning the truck early (not happening). I cannot load and unload a 26' truck by myself in 2 hours.
ROBERT L.This is an excellent location!!! Bruce was awesome. He was so helpful and he gave great advise. I would definately us this site again!!!!!
Mary B.The truck was not steering well and difficult to drive.
BELINDA C.All ok
John C.Was no fault of Bruce or Bill. Customer did not return truck to location. So they went above and beyond to get me in a truck on a Sunday so I could move.
Lynda D.Nothing, everything was perfect
ADAM R.The service representative was wonderful and exceeded my expectations.
Randy N.Absolutley the best customer service I have ever had! I already spoke to my friends and family about how great the service was. Merci.
Andrew S.Great service!
Janice F.Bruce was very helpful in finding and processing my truck.
JOHN K.Very friendly and helpful.
WILLIAM M.Beautiful location, family run. Very nice looking storage units. Friendly service. Ten gold stars in my book.
Susan M.Absolutely stellar and friendly. Best uhaul experience I have ever had.
Erik P.great customer service
Sabina D.This is simply the best place around!!!!
Emily Q.No problems everyone did a great job!
Charles H.Bill was very friendly and helpful
JAMES V.Bruce was so helpful and knowledgeable on the various questions we asked him. He was so friendly and made us feel so welcome when we walked through the door. This is the second time we've rented a U Haul from him and would highly recommend his location to anyone looking to rent a U Haul. The van we rented was very clean and pick-up was so easy. Thank you Bruce! We'll definitely be back!
Lawrence K.The Gold Standard of Service. I wish every company I do business with would offer customer service on this level.
Paul L.Owner/operator is a great guy, very friendly and a pleasure to deal with. I ended up renting a storage unit here as well and went back a few days later to rent another uhaul to move some stuff. This is my go to guy.
Paul L.Bruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends. Bruce thank you for your service!
carol m. | RéservationThe storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.
LYDIA S. | Réservation