Évaluations des clients Home Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Home Self Storage
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Bailey W. le
My original pick up site I scheduled online did not have the U-HAUL truck and I was not informed of this until 09:00 am. My pick up time for this truck was supposed to be 09:30 am. I was in a time crunch and had to drive 20 minutes further and 20 minutes back. My original pick up location was a mile down the road from my apartment. I was late to meeting my movers because of this inconvenience. Online, it says I’ll be given a $50 credit if my selected location does not have the truck I booked, I did not see this $50 credit in my account or on my invoice. I am displeased at this huge waste of time and mileage.
Nicole C. le
Your app is worthless at locations with out lighting.. I had the worse experience this time around we rent a lot and this was the worse experice for me... Then it took almost a week to get my payment fixed and when you order a 20 ft truck and get there to find d out it's a 15 is really a discogwmwnt and caosede to have to spend more money not happy about that..
Jonathan K. le
They were great. I loaded my truck on Friday and then needed a place to park it until Sunday. Home Self Storage happily let me keep it on their property. Thanks guys!
Robert R. le
Bruce is a great business man. Great experience. No hassle
dominic D. le
Nothing
carol m. le
Bruce was wonderful, accommodating and patient throughout the entire process. I would definitely recommend this location to my associates, family and friends. Bruce thank you for your service!
James L. le
Awesome, nice let me wait out of the inclement weather. Great job!!
Robert M. le
This location is excellent, the gentleman that works there is very knowledgeable and friendly. I would definitely recommend this location to rent a truck.
Luis A. le
Perhaps low mileage rates for repeating customers ??
Keith G. le
Use the broadheadsville location as a template to what all your locations should be .Great people with knowledge and understanding of the equipment and policy . professional and curtious
Dawnmarie N. le
Staff was very friendly and helpful. Staff was also very accommodating when app was not working properly. would definitely come here again.
Ergin H. le
Customer service representative excellent
Raquelle W. le
We had a reserved pick-up for Sunday, September 22, 2019; at the last minute we received an email indicating the specific transport we required would not be available and was given another location to "possibly use".
Dennis K. le
Cuuster Service was exceptional would recommend this uhaul location to everyonewho in the Blakeslee area.
Eric K. le
GREAT, ALL!!
Lisa-Marie K. le
Very friendly, knowledgeable and efficient
Bruce A. le
Returned after hours outside was clean
Mary D. le
Not much everything was just fine thanks for the great service.
Richard G. le
The gentleman who checked me In was awesome....
Lawrence K. le
The manager that waited on us was so friendly, polite, professional and answered all of our questions. I would highly recommend him and we will definitely be back.
Robert K. le
The representative was very helpful and very nice to deal with! Little hard to find the place because of signage
Frank B. le
Nothing it was great
John V. le
Initially I was assured by a phone representative named "jimmy" that i would have a 15 ft truck available 7/26/2019 at location A(Easton,Pa) at 5pm and would be returning 5pm 7/27/2019. Ok, great already to go. Then when I get the text confirmation it says 15ft truck ready 7/26/2019 at 8am at location B(Effort,Pa)! Wouldn't work for me. So after scrambling on the phone a bit(about 30 minutes) I got the order changed back to what i needed. A 15 ft truck at 5pm on 7/26/2019 being returned at the same time 7/27/2019. Actually picked up and returned earlier than that at a more convenient location. Order number 94003157. At this time I'm in need of making a change to an order but when i get to my uhaul.com it says "call go uhaul" to make changes. What i'll do is just call the place back that I used and have him make the change. It would be more convenient to do online at my uhaul.com. Unless I'm missing something.
Milton M. le
The gentlemen Bruce who checked the vihecle in was very informative Curtious and very professional , he also provided me with the estonishing news that I was also given a couple of dollies which I wish I had because I really could've used them but when I ordered the truck it was never even offered to me as an option to have. A BIG THUBMS UP TO BRUCE ! Great job Bruce ! Thank you once again !
Robert M. le
Excellent Customer Service Equip received clean, very courtesy. Would definitely give my business to this establishment again 10 Stars
Jean S. le
Have used this location several times - always great!
RONI P. le
You can throw away the app and create a new one. I always have the worse experience when I have to get a truck. The whole process is horrible. The app doesn't help in any way to make it convenient for customers.
John B. le
Customer service was top notch
Gary S. le
Nothing..Everything was organized and a smooth rental Transaction
Stephen M. le
I have used this location several times - always helpful, friendly and professional!
LUCAS B. le
Website had issues, my selected return spot wasn't available in the system.
Jean S. le
Accommodated our last minute request, explained the various options and completed the rental quickly and efficiently!
DAMARIS V. le
Fast and diligent but a bit fast into charging additional fees without discussion first.
LYDIA S. le
The storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.
Jeff F. le
We had probelms with the app verification process, but a live person was available within 10 minutes which was great.
Frank J. le
Excellent customer service. As usual. I have used this location before and will continue to do so. He accomodated me with everything i needed to get the job done. Clean truck and good furniture dolly.
Diane D. le
This location does not need any improvements. Cargo van was clean and most of all your representative was pleasant and helpful. We will be back......
Robert M. le
Very customer oriented staff, very friendly and very well versed in his job. Excellent return experience A lot better BY FAR than the pick up location in College Point Queens NY
Danny M. le
Dan was very helpful and friendly! Had us in and out within 5 mins!
WILLIAM B. le
Very freindly staff.
Robert M. le
Mgr/Employee was very Pleasant And very customer oriented, Inspected Truck and went over everything with me(Very caring and business Savey).I would definitely go back to this business again
Francis P. le
The after hours pick up did not work and we had to wait for the site to open.. We lost 45 minutes of travel time due to this glitch
Allysa C. le
Bruce was great!
nichole W. le
The guy was really friendly and nice and was very helpful I would go back for service.
tom P. le
Bruce is a very helpful man.
VICTORIA P. le
Great facility. Storage unit was always dry and area well maintained. Staff friendly and professional. I would definitely use this facility again in the future and would recommend to anyone.
Tina S. le
Nothing...all was great
jonathan G. le
nobody on hand to help nobody to say where to park vehicle just.taking picture whic.in this location was a.pain because of any wifi coverage would jot want to have anyone not familiar with area drop there not happy
John A. le
The best!
Gary H. le
Glad he called to review location
ROBERT S. le
Very polite and informative, I would recommend this Uhaul location to friends and family. The attendant was great and I would rent from this location again. Even though this location was busy, the attendant made me feel like I was first in line. A++++!
ROBERT M. le
Friendly helpful staff, clean facility.