Customer Reviews for HomeCo
(U-Haul Neighborhood Dealer)

45 évaluations

751 Falcon Rd   Ellensburg, WA 98926

(509) 925-1187

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Sat–Sun
    De 9 h am à 3 h pm

Services dans cet établissement :

Pour nous contacter

(509) 925-1187

751 Falcon Rd
Ellensburg, WA 98926

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Sat–Sun
    De 9 h am à 3 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I have rented from here twice and both times I waited at least 30 minutes (almost an hour the 1st time) to get the keys to the truck and both times I was talking to someone in Arizona while in Ellensburg Washington. I don't normally give negative reviews but this place needs to up their game.

Heidi B. 
Évaluation :
3

It is just a lot. There is a phone number posted but no one answers. I just dropped it off and went online to indicate that it was turned in.

Magdaline K T. 
Évaluation :
4

There were no pads provided when I picked up the truck. called the local number to let them know, they never answered. Called multiple times as vm was full, call finally connected to after hours in Arizona. They said call customer service. Called cust service, ver helpful, and they put a note on my order to not charge for the pads. Still got charged for the pads.

Joel B. 
Évaluation :
5

Best way to move!

Michael D. 
Évaluation :
5

This was very simple except I never got a final confirmation receipt from them and I do want it, thanks

Ronald M. 
Évaluation :
1

When I called to find out if he had the 20 ft available on the date needed he was really friendly, I was adimant I did not want to use the app to rent it. He said he'd make sure he'd be there to help me. It was an hour before they closed and there would be no issue. Well that morning I call to confirm the rental He was rude(same guy) & said he wasnt sure if hed be available after promising he would be. Then at 2 he rushed through the rental and did not do the walk around with the truck with us - the truck itself was filthy on the outside, covered in bugs & the outside we had to clean. Then when I returned it he put the wrong name (the drivers) on the rental account instead of mine(the payee) so I coudldnt return it correctly or something, and My Gift certificate did not get applied, so the next day when he went to bill me - not only did he bill the full amount to my debit card, but he billed me for 2 days because he decided i didnt return it on Saturday for whatever reason?

Mikhael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT SAGE JR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
3

When a customer makes a reservation there should be no changes to the reservation and there should be some sort of distance the person has to travel to pick up the truck my reservation the first time was on Freeman Washington which is an island in the middle of Puget sound the second one was at shoreline at noon then the third time it got changed to 4:30 when I arrived the truck was not there and had to get a smaller truck which barely carried everything the personnel at the facility was very kind and understanding but my dealing with the phone people was ridiculous I waited 20 minutes twice

Randy L. 
Évaluation :
3

Ray was absolutely incredible! Had it not been for him the day would've been a disaster. Your software it needs to be updated and would not work when we were in your lot so you could not find our location and it took us an hour to try to get the truck because of your system.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Modesto L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Uhaul as a company did me wrong, sent me to a location where my truck wasn't. I got the run around.

Jessica B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brianne M. 
Évaluation :
4

Because it is a drop-off location where no one is assisting customers, it would be great if we could see more signs with clear instructions.

Toshiharu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal G. 
Évaluation :
3

Make sure that actual desired vehicles are available for rental, and do not change someone's reservation morning of without telling them.

Cameron G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina L. 
Évaluation :
3

The location was fine, the drop off and pick up were mostly fine. However, when I placed the order it wouldn't associate it with my account, and you need it to be associated with your account to be able to pickup and drop off properly. It took an extra hour to pick up the truck, as well as drop off the truck because of these order issues. The people at the pickup and drop off locations were super helpful, but the customer service reps kept telling us that it wouldn't be an issue when it definitely was. On top of this, even though I picked our drop off location, and got a order confirmation confirming that location, when we went to drop it off, the app stated we were supposed to drop it off several miles away instead, and not our chosen location. This was fixed by customer service but why did this happen at all? For the insane prices we had to pay, I expected the order to actually process properly. The prices doubled since the last time we used a uhaul, and this was half the distance! It cost almost a month of rent!

Alexander L. 
Évaluation :
3

The guy hitched my trailer on the truck and it was fine until I got to my storage to pick up and as I was backing up it popped out.. lucky enough it didn't while I was driving. Scary when I think about it.

sunmeet G. 
Évaluation :
2

Need at least 1 person on site on weekends

Tim J. 
Évaluation :
4

I rented a furniture dolly which wasn't inside the trailer when I picked it up. I understand the operator had covid and was under quarantine, but it was an inconvenience since I had to purchase a furniture dolly.

Glen E. 
Évaluation :
3

There was a mix up in the pick up time of about 2 hours. The site is unmanned and you have to call and wait for them to show up. Also the phone number on the U-Haul website is incorrect. I had to do some investigation to acquire the correct number.

Peter F. 
Évaluation :
5

Things went very well. Thank you

Sherry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mallory R. 
Évaluation :
5

This was one of the best u-haul experiences I've had.

Peter B. 
Évaluation :
1

Turned in my rental August 1st. Follow instructions as the Sears was closed when we got there. Someone dropped the ball and I later received a bill for $935 for not returning my rental for 20 days past agreed return date. The paperwork explained that I dropped at the wrong location so they didn't know it was returned. Soon calling it was determined that I dropped at the right location but no one followed through with registering the return. So it just sat there. I will never use u-haul again!

Dawn G. 
Évaluation :
1

Your app sucks. I couldn't check in via the app and it cost me a 20$ "convenience fee". The location was fine. Uhaul sucks. Tried to call customer service and it was a 90 min wait. Sounds like a gouging business model

Matt H. 
Évaluation :
1

I was extremely disappointed because the u haul truck I rented was filthy inside and out. What really annoyed me more there are 7 more clean u haul trucks was parked at the parking lot.

ALEXANDER T. 
Évaluation :
5

For a 1st time Uhaul user, I was stressed but everyone from pickup to drop off was amazing. Uhaul made my move stress free

LYNNETTE P. 
Évaluation :
1

I had to argue to be allowed to drop off. "We have too many trucks. Again, not exactly customer satisfaction oriented at either end of trip.

Kevin J. 
Évaluation :
1

We walked in and they said okay go hook up your car carrier. I had to beg for help since I did not know how. This is inside a gas station and there is no one that seems to know anything about uhaul. I had to ask a farmer for help. The trailer was FILTHY and covered in black grease. My hands are still stained.

Jordyn M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noah B. 
Évaluation :
2

I returned my uhaul on time but didn't do the check in until I had locked the truck. I couldn't get a picture of the dash so I ended up getting charged 3 times as much as I was supposed to. I will not be using uhaul again unless this is Rectified.

Bryan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katelyn C. 
Évaluation :
1

Staff person was not trained and I lost 35 minutes on a busy day to have the person call support and they walked through the process. I did not get the utility dolly I requested and got a regular dolly instead. I ordered 12 pads and there were only 2 in the truck. I asked for the cost of my purchase to be reduced and was denied.

Aaron W. 
Évaluation :
1

I had a 9:00 appt to pick up a truck. Employee onsite said the owner-Ray was running late and would be there soon. Employee couldn't help me. tried multiple times to reach owner to get guidance to help me, but Ray stopped responding to texts and his voicemail was full. He arrived after 10:15 and it took only minutes for him to find my reservation and get my keys. (Clearly could have instructed the employee to do this had he answered his phone) When handing over the keys he told me to “scadattle” as I was obviously in a hurry! OMG. When I told him he was unprofessional he threatened to take the keys back if I didn't leave. The truck assigned to me had a chunk/tear on the back tire and was unsafe to drive. Ray gave me keys to a different truck, said I was good to go and I left. I drove from Ellensburg to Seattle and when I tried to return the truck at the scheduled drop off, I found out Ray had failed to register the new truck info on my contract and this created many problems for Seattle as they had no record of me driving a different truck. John in Seattle spent nearly an hour on the phone with uhaul trying to sort everything out. Turned out my contract had been canceled by Ray. He also sent me out in a truck that was supposed to be a local only rental and wasn't supposed to leave ellensburg. John/uhaul had to redo another contract which proved to be difficult as I was driving a local only rental that has limited use mileage and I had driven over 150 miles. The computer was trying to charge me per mile. Hopefully, it was sorted out correctly. I will know more when I check my credit card charges.

Tamara C. 
Évaluation :
5

Everything went great!

ELIZABETH O. 
Évaluation :
3

I was charged for items that I did not ask for nor need and have yet been able to get a credit for this My next step will be to dispute the charges with my Credit card company

Jack A. 
Évaluation :
2

The equipment was fine. Unfortunately It took close to an hour to pick up truck because service person seemed unfamiliar with the check-in process. Secondly, I was not informed that there was a Safe Move insurance that would be charged to my account. Thirdly, the service person left in the middle of my return of the truck before giving me a verification. And fourth, the service location did not return calls on days prior to pick-up when left a call-back message; in fact the number listed in the text message has been disconnected, and I had to make calls to find the new number. In the past we have had very good service with U-Haul.

gloria B. 
Évaluation :
1

Train the associates make sure equipment is in working condition and not charge double when switching to a none broken truck . Not happy I got charged for both rigs and have to wait to talk to uhaul to get reimbursed.

Jill B. 
Évaluation :
3

The whole process of schedule and reserving a truck is ridiculous. I schedule and made a reservation 2 weeks prior to our move date. After getting the call to “confirm” I was told there was NO available trucks and the closest one was Moses lake. This was 36 hours before I needed the truck for the move that was dependent on me needing the truck. Ultimately this was resolved in time but the stress due to having to scramble and call multiple “scheduling” centers was ridiculous.

DAVID D. 
Évaluation :
1

We were scheduled to pick up the U-Haul at 9am. no one was at the store until 9:30. It then took the guy at the store 45 minutes to get us checked out. We had people waiting to help us move. Not happy.

Garrett R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page