Évaluations des clients Hometown Oil Co

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hometown Oil Co

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Maxine S. le

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I dropped off the equipment after hours since the entire rental experience was so awful...did not want to converse with anyone else...I'm extremely dissatisfied and WILL NOT USE UHAUL AGAIN!!!!

Patrick C. le

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Le client n'a pas laissé de commentaire.

janette M. le

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Le client n'a pas laissé de commentaire.

Steve G. le

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It was a great experience!!

Patrick C. le

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Staff person was exceptionally friendly and helpful.

Shanny D. le

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Mark and Brittany were wonderful. Uhaul's transportation department is the absolute WORST!!! They changed my pickup time from 8am to 4:30pm with NO notice. Dropped my instructions to call me and verify on 8/15 by 11am. 26' truck was not available. I had to drive to Riverton to pickup the truck, the gas on the contract stated half of a tank. I pointed it out to dee Dee, she looked at the gauge and said have A-Z call me, BS! After I returned the truck I was charged $8.64 for going 20 miles too far! BS, I drove directly to my storage unit near Lander, drove to uhaul and got a trailer and drove back to fill it. Then I drove straight to my home in Pinedale, just from T&T to my home is 166 miles. The truck had exactly 11578.8 miles on it at T&T! 11756-11579=177 miles. I also had to drive to gas it up in Lander because it was BELOW half. I had to gas it again in Pinedale, I filled it above half. GET a map and a calculator! Sincerely, Shanny Davis

millard C. le

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This was the only location where the vehicle could be returned at my destination point.

Karen A. le

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Excellent friendly service.

Benjamin S. le

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Le client n'a pas laissé de commentaire.

Travis H. le

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Le client n'a pas laissé de commentaire.

William T. le

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Great customer service

Frank W. le

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Its always good at Hometown!

Jerry B. le

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The attendant was friendly and helpful. Could use a larger parking lot. Did not receive a confirmation call the day before to verify our pickup location.

Tonya P. le

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Le client n'a pas laissé de commentaire.

Frank W. le

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Always a pleasure doing business with Hometown Oil. The equipment is always looked after and clean. The proprietors are friendly and willing to help you on your way which does a lot to alleviate the undue stress you are under, what with moving and all. They make moving so much more manageable.

Amy H. le

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The truck that I reserved was not available at this location but they did compensate for it with a smaller truck with a trailer.

Heidi A. le

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Le client n'a pas laissé de commentaire.

chris K. le

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Le client n'a pas laissé de commentaire.

tim L. le

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I rented for a long 2200 mile trip would have like to have gotten the vehicle in the best shape. I was told to pick one with no knowledge of the condition of any of the 15 foot models that were available. The truck was fine but I would have preferred more info on the vehicle I chose. I am a experienced driver and have used a 20 foot model last year to do a 1200 mile trip. I would have liked a quick review of that vehicle features by the people at the location before taking the vehicle. I did not realize until I returned the vehicle that there was a feature to help calculate the amount of miles you had left in the gas tank. I know these are the simplest Ford on the planet but more than handing you the keys. I sure could have used cruise control. Overall the truck worked great and we got our household items moved. I suggest that Uhaul contacts their lobbyists and get States and the Feds to get something done about the roads. I drove from Wyoming to North Carolina and most of the mid west states roads were terrible. The worse was between Indianapolis and Dayton, the road I 70, I lived in Alaska for almost 50 years and never saw roads as bad as that stretch.

rick G. le

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Le client n'a pas laissé de commentaire.

rose A. le

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Le client n'a pas laissé de commentaire.

Georgina R. le

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Le client n'a pas laissé de commentaire.

Merle C. le

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lower price

Matthew P. le

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It was my first time with UHaul and precheck was very easy. I was very impressed with the ease of pickup as well. We used the 26' truck and it had great handling and gas mileage.

Jayme B. le

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My parents returned a tow dolly for me- said the guy working was super grumpy. The place was closed at the time- maybe that was the issue. Anyway, when I went to return the truck I used the app to return the dolly and truck and it was super easy with app - and I didn't have to deal with the alleged grumpy guy.

Valerie V. le

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Le client n'a pas laissé de commentaire.

Troy G. le

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NOW ON THIS SIDE IT WAS ALSO REFRESHING TO GET A CALL FROM THIS LOCATION , MY GAL WAS IN MOVING MODE AND NOT THINKING AND HE CALLED TO LET ME KNOW WE NEEDED TO FILL THE TANK , THANK FOR THIS

Robert O. le

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Nothing in particular, drop off was pretty simple and straight forward.

Carol A. le

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The only problem was that I need an appliance hand truck and I got one for light weight stuff instead, therefore we ended up having to pickup the fridge, freezer, and other pieces by hand and about broke my back

Joshua B. le

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Pickup location was changed and I was not notified the U-Haul I picked up had a flat tire and no oil and when I returned it they did not look in the back to see the dolly that I returned with it and tried to charge me extra money for not returned equipment was the worst experience I have ever had with a company very disappointed will not ever recommend anybody to use U-Haul and I will never use again

Judy S. le

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Le client n'a pas laissé de commentaire.

Helen P. le

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Le client n'a pas laissé de commentaire.

Aaron R. le

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Le client n'a pas laissé de commentaire.

James C. le

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Have the equipment I want.

Roslyn W. le

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The trailer was mostly clean on inside, however was dirty outside from bad weather and road conditions from its last travel, I did not wash it down before drop off as I had bad weather also. The trailer appears old and the rear rollup door did not function well and had a front left upper marker light out.

Haroldine W. le

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Le client n'a pas laissé de commentaire.

Eric M. le

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Designated off hours drop off area would be helpful. Your lot is kind of tight

TODD M. le

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Le client n'a pas laissé de commentaire.

Aaron R. le

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Trailer needs to be retired. On its last legs.

Joe D. le

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Le client n'a pas laissé de commentaire.

Evette N. le

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There was a smoke smell in the cab of the truck. Maybe not allowing any smoking would be nice. I sprayed it with some Febreeze, but didn't seem to help.

SHEILA Y. le

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I have use this place before and I am always happy with the service I get there very friendly and accommodating

CAL D. le

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Le client n'a pas laissé de commentaire.

Judy P. le

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Le client n'a pas laissé de commentaire.

LAURA L. le

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We dropped off after hours--it was easy to find and had room to park the truck.

Sid J. le

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friendly and efficient

Jeremy S. le

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Le client n'a pas laissé de commentaire.

Matthew P. le

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Le client n'a pas laissé de commentaire.

Kellen F. le

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Le client n'a pas laissé de commentaire.

Frank H. le

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Le client n'a pas laissé de commentaire.

brian S. le

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The help at this location was great. U-haul has some serious issues with scheduling but the help I received was great and got me in a truck and on the road without much hassle.

Richard F. le

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Le client n'a pas laissé de commentaire.

Tim F. le

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SERVICE WAS ABOVE AND BEYOND !

jordan S. le

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Le client n'a pas laissé de commentaire.

John N. le

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She was wonderful do deal with

Loyd K. le

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Le client n'a pas laissé de commentaire.

Janette M. le

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The folks here helped me figure out what to do about the damage done to my car.

Wade A. le

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Le client n'a pas laissé de commentaire.

BENJAMIN R. le

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Le client n'a pas laissé de commentaire.

RONALD P. le

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Le client n'a pas laissé de commentaire.

Steve D. le

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I pulled in to drop off the trailer. The guy was talking to one of the 3 cars in the way. i moved the trailer by myself farther than I should have had to because there were 3 cars in the way. I

Gina B. le

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Le client n'a pas laissé de commentaire.

Walt S. le

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Le client n'a pas laissé de commentaire.

Loyd K. le

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Le client n'a pas laissé de commentaire.

Spike R. le

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Le client n'a pas laissé de commentaire.

Merle C. le

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great

Jack S. le

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The woman who assisted us was exceptional - sorry I didn't get her name, she was extremely professional, courteous and very helpful. A wonderful customer experience

James M. le

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Le client n'a pas laissé de commentaire.

Bernett W. le

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Le client n'a pas laissé de commentaire.

Jeanne Ann S. le

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Excellent customer service!!

Francie M. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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These are some very nice people.

Jeanne S. le

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Le client n'a pas laissé de commentaire.

BENJAMIN R. le

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Le client n'a pas laissé de commentaire.

JOHN K. le

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Went above and beyond to handle my needs!

Tyson M. le

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The mileage was off in the truck but the owner of the shop helped me get it fixed and made it right. Excellent !!

Linda M. le

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Le client n'a pas laissé de commentaire.

TRISH S. le

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Le client n'a pas laissé de commentaire.

Loyd K. le

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Le client n'a pas laissé de commentaire.

Jamie G. le

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There was no one at the drop off site so I tried the online return but was having trouble with entering the mileage the page was saying I was entering in mileage lower than when I got the truck even though it was what the odometer read. I called customer service and the lady I talked with was very helpful and she said it was an after hours drop off so she told me to take pictures of the mileage form my records and go ahead and drop off the keys. Good customer service.

Mountain Man M. le

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Wonderful customer service! I cannot think of anything to improve!

Mike L. le

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Le client n'a pas laissé de commentaire.

Kristine M. le

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This was 30 miles away from the requested & scheduled location that had multiple uhaul locations. I could not access assistance to see if there was a mistake in this pick up site that was provided to me at the last minute. It was very inconvenient especially after driving almost 550 miles with limited time to do the moving.

rowena D. le

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Le client n'a pas laissé de commentaire.

Carolina C. le

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Le client n'a pas laissé de commentaire.

Jack J. le

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Staff was very nice and helpful.

Alisa C. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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Le client n'a pas laissé de commentaire.

Frances M. le

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Le client n'a pas laissé de commentaire.

MATT P. le

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Another good location, very helpful

Kathleen G. le

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Le client n'a pas laissé de commentaire.

Frances M. le

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Friendly, quick and easy.

Jeff H. le

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Le client n'a pas laissé de commentaire.

Dan G. le

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Extend the open hours to allow customers to return rental equipment 7 days per week, although I understand this may not be economically viable.

johnny K. le

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Le client n'a pas laissé de commentaire.

Albert M. le

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Rose was great. She authorized a few more miles and an extra day just in case. I ended up turning in the truck two days early, but I did put a few extra miles on because of a detour I had to do in route, so that was very much appreciated.

Gary B. le

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Prompt, friendly service!

Susan B. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Le client n'a pas laissé de commentaire.

Julie D. le

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Le client n'a pas laissé de commentaire.