Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)

201 évaluations

428 State Hwy 154 E   Gilmer, TX 75645

(903) 841-4402

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(903) 841-4402

428 State Hwy 154 E
Gilmer, TX 75645

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Chevy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney M. 
Évaluation :
5

Would be better if the equipment was ready upon arrival instead of getting it ready once I got there.

Bobby S. 
Évaluation :
3

This facility was supposed to open at 0900 but no one was there when I left at 0917 hours.

Mark H. 
Évaluation :
4

Google map directs you to the wrong address for this location.

Ken R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROGER J. 
Évaluation :
5

Smooth transactions, no red tape hassles, first company i have been with that made things work correctly. From pick up to return. No problems.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN H. 
Évaluation :
5

GPS has the location wrong and caused a delay in returning the truck. Put on extra miles too.

Bonnie R. 
Évaluation :
5

The best uhaul ever

dillan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON G. 
Évaluation :
5

I did not go in the building for drop off. He was very nice

Arvell P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
1

The associate failed to leave the key in the truck, so we had to wait until the office opened to get the truck which was an inconvenient delay.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

We appreciate the helpfulness and competency here! Thanks so much, Dillan. You went above and beyond for us!

John D. 
Évaluation :
3

I was given a new location, Gilmer, about 30 minutes from the original pick up location in Longview. The new pickup location in Gilmer was almost 30 minute drive farther away from my final destination. Then I could not get a hold of anyone from the Longview or Gilmer locations to help me find the key code for the truck. It took an extra 2 hours of my time and others I had waiting to help me load the truck. VERY frustrating experience to say the least.

John T. 
Évaluation :
4

The only problem was the lack of blankets.

Leeree S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Everything was up to snuff. I'll rent from next time.

Larry T. 
Évaluation :
2

The truck ran horrible, the pick up was easy. The drop off was a nightmare. The gas was less than a 1/16 off and was told I had to leave and put more gas in the truck putting more miles on the truck not to mention using more gas. It was nearly 32 degrees and raining. Was told the truck had a quarter tank at pick up, it did not. It was under the quarter tank mark so its was way over in gas when we dropped it off. What upset me most is the office was closed when we tried to drop off at 2pm. When he came around to the truck after I called he wanted to argue with me in the rain while I froze my butt off with the window down and my 18 month old in back seat getting cold. He told me I would be charged 50 dollars extra if we didn't leave and put 10 dollars more in the tank. We tried to rent from one of the two locations listed in Gladewater Texas and made a reservation. Showed up minutes after the appointment and the guy took off to tyler an hour away and told us to wait. So went out of our way and rented a truck in Gilmer almost 30 min away causing us to pay more in gas and miles. We rented the 19,99 in town 10 ft truck and paid almost 80 dollars and was threatened with a 50 dollar gas charge. I will not be using uhaul again for any reason. I will sell everything I own and buy all new to be delivered before I go through uhaul again. Moving my things by had across the US piece by piece would be easier than renting a truck from you. I recommend nobody use your trucks or storage.

Diana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYCE K. 
Évaluation :
5

Alex wasnvery helpful and professional.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

I made my reservation for a truck and an appliance dolly approximately 2 weeks in advance, when arrived to pick up my truck I was informed they didn't have an appliance dolly. I spent most of the first day of my truck rental looking for an appliance dolly at another location. This is very poor business ethics and unacceptable.

MICHAEL D. 
Évaluation :
3

After picking up the trailer, I was told I would get a receipt via email. I said that was fine because they were very busy and I think the printer wasn't working. I never got the email which meant I literally had to spend over an hour on the phone with uhaul 800 number.

CHAD B. 
Évaluation :
5

I returned the trailer on January 8, … The gentleman in College Station said I would get an email for my return receipt but I never have received one yet.

WILLIAM B. 
Évaluation :
5

This location is great, the personnel are helpful/friendly, and they have many trucks/trailers to choose from for a small town.

PHILLIP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY K. 
Évaluation :
4

The guy at this location was very friendly. If we need another rental will make reservation through him.

phil G. 
Évaluation :
5

The service was outstanding and the employee was very helpful. Highly recommend it 

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don T. 
Évaluation :
5

Everything was wonderful. Excellent people at both places. Merci encore.

ROBIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Alex did an excellent job of educating me with pearls of wisdom and bad weather guidance

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA M. 
Évaluation :
5

Absolutely nothing the young man behind the counter was more then exceptional

KIMBERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMY L. 
Évaluation :
5

We got charged extra mileage for some reason. I made this same drive before with a U-Haul truck and did not get charged extra mileage. Perhaps it was due to the SNAFU with our reservation.

JEFFERY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenin B. 
Évaluation :
5

Alex went over and above to get us the truck we needed. Very happy with our experience there…

KATHRYN M. 
Évaluation :
5

All great! Staff super friendly and helpful!!

DONALD M. 
Évaluation :
4

Nice folks. Very helpful. thank you.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
5

Quick service, helpful service, and friendly!

ARNOLD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Alex was great! He was polite, informative, helpful and patient. I would definitely recommend.

RONDA D. 
Évaluation :
5

I was directed to this location by uhaul staff after the initial hometown (deer park, tx) location cancelled my reservation the morning of the move. I was able to manage a one way trip from the gilmer location back home even though it cost more to do so.

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE S. 
Évaluation :
5

We love this location! Friendly, helpful personnel!

Tina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
1

I was required to put a $100 deposit, which I've never had to do before. The truck was a complete junker and the guy I rented it from admitted that but didn't offer to replace it. It's was hard. To drive because it sounded like it was falling apart and I could barely keep it on the road because it was so bad. The passenger window wouldn't roll down because the handle was broken off. The fabric on the inside roof was falling down so bad I had to move it to be able to see. The inside windows were so disgusting I had to clean them because I couldn't see at all to drive. It was the worst experience I've ever had with uhaul. Then when I returned it, after paying $100 additional cash deposit- they tell me it will be mailed to me in about 7-10 business days?!!! That's bad business!!! Next time I will use another company. I have used uhaul at least 10 times in the last 15 years. I move a lot due to my job….this was the absolute worst experience ever. I will definitely use a different company when I have to move again. NOT TO MENTION: I ordered a 20 ft truck-which he had 3 of and he gave me a the crappie 30 foot truck that shouldn't be legal to be on the road! I will make sure this is shared on google and all social media pages. I am a single mother of 4 kids and I have to move by myself…this made my experience sooooo much harder than it should have been. I can't believe y'all allow vehicles like this on the road. I was worried it wouldn't make it to my destination ! You should be ashamed! And all because he was in a hurry to leave for the weekend!

Jeanie M. 
Évaluation :
5

Had a very smooth transaction, no problems. Worked with Alex. Will use them again.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANNON W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erika J. 
Évaluation :
5

Your employee was the best a service desk took care of us make sure we had everything we needed and worked with us and he was a good employee associate will go back to him if we ever need another U-Haul which we will about a month or so

CINDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odette E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOSMA G. 
Évaluation :
5

We have used this location twice and Alex has been very helpful and caring.

SCOTT S. 
Évaluation :
5

Really enjoyed talking with the young man who helped me!

ALBERT C. 
Évaluation :
5

Rien

BRIAN S. 
Évaluation :
5

Very accommodating service.

PHILIP GREGORY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Nothing exceptional customer service

MELVIN L. 
Évaluation :
5

Alex was a pleasure to work with.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Expérience générale 
Évaluation :
4

Very helpful and nice

STEVEN P. 
Évaluation :
5

Friendly and helpful staff person. He made the initial arrangements for the one-way trip from Baton Rouge to Gilmer. Made sure everything was Ok and helped me find another provider in Baton Rouge when the first one we tried didn't work out.

STEPHEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominick Q. 
Évaluation :
4

Here is where I have issues. Your online drop off locations are outdated some have even closed down completely yet are still showing as a drop off location. My last two rentals with y'all have ended the same way very frustrating to pull up to a place that is listed and then have them tell me that I will have to take it elsewhere or it's an empty closed down lot.

Dean K. 
Évaluation :
5

Easy smooth rental. Very professional.

JOSEPH C. 
Évaluation :
2

No one there when I dropped off truck a day early. They have charged my card twice now for no reason, and blamed it on a computer mistake.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelle P. 
Évaluation :
1

The dealer was very rude and hateful. I asked him to put the safe coverage and he said he did but he failed to do so. He said he did the contract but when I dropped it off, the truck was not on a valid contract. The truck was dirty in the back of it and not well maintained.

BRITTANY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

The gentleman was very professional!

Veronica S. 
Évaluation :
5

The young man was nice enough to wait on us before he closed

PATTI GRAVES B. 
Évaluation :
5

excellent service

SHERRI REED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
3

No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.

Mary L. 
Non les évaluations ont été soumises pour cet établissement.

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