Le client n'a pas laissé de commentaire.
Robert Miller
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
428 TX 154Gilmer, TX 75645
Services dans cet établissement :
Heures d’ouverture
- Mon-Fri: 9 am–5 pm
- Samedi : de 8 h a.m. à 12 h p.m.
- Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
- 3/29/2024: Fermé
- 3/31/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barry Walker- Évaluation :
- 3
When I arrived they could not locate the keys to the 26' van we registered for earlier. We had to take a 20' instead and the transmission had something wrong with it and the headlight blinked all the time.
rodney johnston- Évaluation :
- 2
Double charged after I voiced concerns about drop off and was told “just have it back before 2pm” and you’ll be good.
seth mccool- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jennifer Mahaar- Évaluation :
- 3
The facility was closed, but the worker was outside the facility talking to a friend. They had a drop box for keys and he explained the process of return. All was good there.
CHARLES ROBINETT- Évaluation :
- 5
Great people and very helpful
Chris Washburn- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Heather dole- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jonathan wilson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jessica Halstead- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
CYNTHIA JEAN CLARK- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DON BOWLES- Évaluation :
- 5
Nothing …,,great UHaul dealer in East Texas…..if you need to move you need to Use Hometown storage in Gilmer Texas!!! Really great folks to deal with !!
michael palmer- Évaluation :
- 5
Very helpful, mentioned issues with the running lights on the trailer and was very attentive and put the trailer out of service til it could be repaired..great service and help! Very easy and friendly for drop off
Andrew Lindley- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DENNIS BAKER- Évaluation :
- 5
Everything good
Derek Reed- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joe duhon- Évaluation :
- 5
It's always a pleasure to rent a trailer from this location. They're good people & always have what we need.
Mark Butler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jodie Mayhan- Évaluation :
- 3
No one was there during business hours. Cell service (AT&T) was weak in this area. The app hung during drop off, so I just left the keys in the box.
Darrell McCauley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RANDY DAMMEIR- Évaluation :
- 5
Dillon was awesome
Timothy Durden- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Krystal Dowden- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
chyanne phillips- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Natalie Owen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Weston Singleton- Évaluation :
- 5
Fantastic location, very accommodating and very friendly. Would definitely make this my go to U-Haul Location.
Scott Baker- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sha Gist- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mindy Hamilton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandy Kimmen- Évaluation :
- 1
Check your trucks to make sure they work properly. I had a 3hour delay with me loading my truck. Because the door on the back wouldn't stay in place. It was an inconvenience for me & the guy that was trying to fix it. He even got frustrated & I told him to take his time because Uhaul didn't care about my time!!
Nikylia Thomas- Évaluation :
- 5
I have had poor experience previously with U-Haul so I contacted this location 3 days before my scheduled pickup. The young man told me he would insure the unit would be there. Not only was it there, he had gone out of his way to guarantee this. When I came to it pickup he had the paper work done, hooked up the unit without any help from me, and was a pleasure to work with.
Nile Folin- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Winston Henderson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TERRY RICHARD DENNEY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOE JONES- Évaluation :
- 4
S.O.
Michael Simon- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
PHILIP GREGORY KENDALL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pavlovsky Patricia- Évaluation :
- 5
DILLON WAS ABSOLUTELY THE BEST BY FAR AS FAR AS OUR NEEDS WERE..HE MET EVERYTHING WE NEEDED..MADE RETURN PHONE CALLS PROMPTLY AND HAD ACCURATE INFORMATION EVERYTIME...HE WAS GREAT!
Kim King- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
GINA NIX- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pedro Valdez- Évaluation :
- 5
Dylan was very helpful in my time of need definitely would recommend this place
MARK VESTAL- Évaluation :
- 5
Great service
Kelli Stewart- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Carlos Trejo- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Ronnie Vineyard- Évaluation :
- 1
We had an ice storm I called and told uhaul I wasn't Comfortable driving on all the ice they said since it was a winter storm I wouldn't be charged or faulted for this. I drop it off the very next morning at this location. He didn't want to listen to anything I had to say was more interested in playing his video game. Didn't even check my truck in at that moment just set the keys down and went about playing his game.
Whitten Tacker- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rusty craker- Évaluation :
- 3
Our on-line order included, and I was charged for, two dozen blankets. The location was only able to supply me with 18 fresh blankets and one very worn & dirty half-pad.
Fred Stroud- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Bruce Bailey- Évaluation :
- 3
The young man never took his eyes off his video game in the office.
james gray- Évaluation :
- 5
Really great service
dillan sumners- Évaluation :
- 5
Only negative was y'all need to use a non freezing washer fluid. Flash freeze on windshield is not good
Joey Ramsey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DORIAN ALPEN- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Douglas McCrary- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tiane Dodd- Évaluation :
- 1
When we arrived the guy was sitting around playing on his Xbox and when we came back to return the trailer he was closed 2 hours early so went to use the website to return the trailer and took over an hour to get the website to work correctly
Eric Lewia- Évaluation :
- 5
Make sure the uhaul is clean next time. Thank you for this service
Kathryn Thompson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samuel Gonzalez- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
john hagler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ryan Gilley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Greg Gower- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
JOHN DUSEK- Évaluation :
- 5
I absolutely love this place. Dillon is the best. If I ever have to have another storage this will be where I go. Thanks for everything Dillon.
Angela croswell | Expérience générale- Évaluation :
- 5
Dylan was great, cordial and very knowledgeable. Great service.
suzie castillo- Évaluation :
- 3
Dollie's and furniture pads were not in the truck when I picked it up. I was charged for these items
Amanda McPherson- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Chevy Rials- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Leon Ross- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rodney Mears- Évaluation :
- 5
Would be better if the equipment was ready upon arrival instead of getting it ready once I got there.
Bobby Simpkins- Évaluation :
- 3
This facility was supposed to open at 0900 but no one was there when I left at 0917 hours.
Mark Hall- Évaluation :
- 4
Google map directs you to the wrong address for this location.
Ken Reagan- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
ROGER JOHNSON- Évaluation :
- 5
Smooth transactions, no red tape hassles, first company i have been with that made things work correctly. From pick up to return. No problems.
David Allen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dwayne Anders- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALLISON MAHFOUZ- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EDWIN HERRMANN- Évaluation :
- 5
GPS has the location wrong and caused a delay in returning the truck. Put on extra miles too.
Bonnie Reagan- Évaluation :
- 5
The best uhaul ever
dillan sumners- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
EDWIN HERRMANN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TRENTON GARDNER- Évaluation :
- 5
I did not go in the building for drop off. He was very nice
Arvell Phillips- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Heather Mormon- Évaluation :
- 1
The associate failed to leave the key in the truck, so we had to wait until the office opened to get the truck which was an inconvenient delay.
Matthew Garcia- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Mcmillon- Évaluation :
- 5
We appreciate the helpfulness and competency here! Thanks so much, Dillan. You went above and beyond for us!
John Dusek- Évaluation :
- 3
I was given a new location, Gilmer, about 30 minutes from the original pick up location in Longview. The new pickup location in Gilmer was almost 30 minute drive farther away from my final destination. Then I could not get a hold of anyone from the Longview or Gilmer locations to help me find the key code for the truck. It took an extra 2 hours of my time and others I had waiting to help me load the truck. VERY frustrating experience to say the least.
John Thompson- Évaluation :
- 4
The only problem was the lack of blankets.
Leeree Sutler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Wilson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles avens- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
kelly white- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Melinda Karsteter- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mary Baker- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Perez- Évaluation :
- 5
Everything was up to snuff. I'll rent from next time.
Larry Tefteller- Évaluation :
- 2
The truck ran horrible, the pick up was easy. The drop off was a nightmare. The gas was less than a 1/16 off and was told I had to leave and put more gas in the truck putting more miles on the truck not to mention using more gas. It was nearly 32 degrees and raining. Was told the truck had a quarter tank at pick up, it did not. It was under the quarter tank mark so its was way over in gas when we dropped it off. What upset me most is the office was closed when we tried to drop off at 2pm. When he came around to the truck after I called he wanted to argue with me in the rain while I froze my butt off with the window down and my 18 month old in back seat getting cold. He told me I would be charged 50 dollars extra if we didn't leave and put 10 dollars more in the tank. We tried to rent from one of the two locations listed in Gladewater Texas and made a reservation. Showed up minutes after the appointment and the guy took off to tyler an hour away and told us to wait. So went out of our way and rented a truck in Gilmer almost 30 min away causing us to pay more in gas and miles. We rented the 19,99 in town 10 ft truck and paid almost 80 dollars and was threatened with a 50 dollar gas charge. I will not be using uhaul again for any reason. I will sell everything I own and buy all new to be delivered before I go through uhaul again. Moving my things by had across the US piece by piece would be easier than renting a truck from you. I recommend nobody use your trucks or storage.
Diana Fitts- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRYCE KING- Évaluation :
- 5
Alex wasnvery helpful and professional.
JOHN HOBSON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN MAYER- Évaluation :
- 1
I made my reservation for a truck and an appliance dolly approximately 2 weeks in advance, when arrived to pick up my truck I was informed they didn't have an appliance dolly. I spent most of the first day of my truck rental looking for an appliance dolly at another location. This is very poor business ethics and unacceptable.
MICHAEL DIVINE- Évaluation :
- 3
After picking up the trailer, I was told I would get a receipt via email. I said that was fine because they were very busy and I think the printer wasn't working. I never got the email which meant I literally had to spend over an hour on the phone with uhaul 800 number.
CHAD BURKHALTER- Évaluation :
- 5
I returned the trailer on January 8, … The gentleman in College Station said I would get an email for my return receipt but I never have received one yet.
WILLIAM BISHOP- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steven Schoon | Expérience généraleServices supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!