Évaluations des clients Homewood Encore Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Homewood Encore Shell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Brent C. le

Évaluation :

Do not rent UHauls from this location. Have been using UHaul for more than 30 years and this was the first really bad experience I’ve had.

James M. le

Évaluation :

Le client n'a pas laissé de commentaire.

peter S. le

Évaluation :

You overcharged me by a week. This was a one day rental.

NICKOLAS M. le

Évaluation :

It took 2 hours for the clerk to give me the keys and she was very unhelpful in explaining why the process took so long.

Tyler W. le

Évaluation :

Le client n'a pas laissé de commentaire.

jim B. le

Évaluation :

My pick up was at gas station, which they only had one attendant. The person working there told me that she normally does handle the paperwork but she will do her best. It took 35 minutes for her to complete the paperwork while waiting on customers. Not her fault. Make the wait time calling customer service less than a fifteen minute wait.

Phillip P. le

Évaluation :

Small gas station parking lot. They were very friendly but not much space

Teresa L. le

Évaluation :

This is not the pick up location we requested...two others would have been closer. There was no U-Haul rep on duty when we picked it up and the station attendant was. Or able to help us. Blankets were left on the truck we did not request, there was no dolly which we did request, and I ordeeed a 10 foot truck and it was 15 feet.

Fernando P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharp G. le

Évaluation :

We have used U-Haul numerous times over the years and never had a bad experience. However, this past rental was the worst. The truck we had reserved was not ready and we had to wait at least 30 minutes to correct a mistake from the previous client. That would not have been so bad had the agent at the Shell Station not been extremely rude. He was completely unhelpful and very hard to communicate with. The experience put a very bad taste in our mouth about ever using U-Haul again. I rarely complain about bad service but this was not good and felt you should know about this employee.

SCOT N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher W. le

Évaluation :

Trash, Julio was the rep I was supposed to deal with. Instead I dealt with him via a shell station employees cell phone. He didn't provide moving pads which were requested and changed the type of rental originally selected. Will be the last time using Uhaul especially now with all the other great moving companies out there.

Jordan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tara G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lacheryl C. le

Évaluation :

Customer service with employees for rental service, extremely terrible

ROBERT R. le

Évaluation :

Attendant asked me to move the truck after I had already parked it. I wasn’t comfortable parking it where he suggested. Handed me keys anyway. He was quick about the turn in however.

Reginald L. le

Évaluation :

Employees did not know how to check rentals out, or in. I was given a reservation for 1 location then the night before I was told I had to go to another location which cost me an extra 6 miles total, and to add insult to injury I look I my bank account today only to realize I have been charged twice for the same rental. I'm currently on hold now for over 20 minutes trying to get in touch with a uhaul representative to resolve this transition issue, but I've been on hold for 29 minutes with no one even taking my call

Marion L. le

Évaluation :

Equipment was ordered and paid but wasn't in the truck