Customer Reviews for Honest 1 Auto Care
(Concessionnaire U-Haul dans le voisinage)

863 évaluations

720 S Nova Rd   Ormond Beach, FL 32174
(South on Hand Ave)

(386) 258-3764

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 4h pm
  • Mar : fermé
  • Mer au ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(386) 258-3764

720 S Nova Rd
Ormond Beach, FL 32174
(South on Hand Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 4h pm
  • Mar : fermé
  • Mer au ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

I didn't like that I had to show I'd for where I was staying. All the other I'd are accepted any where else's uhaul.

Gale D. 
Évaluation :
3

Everything was clean and timely however I added a hand truck and dolly when reserving online but when I got to the location, we were told they don't carry that or any other additional equipment. This caused a huge inconvenience especially now since we had two movers coming who we were paying by the hour, now we had to figure out what to do. Please indicate that on the website so people are prepared!

EAMONN M. 
Évaluation :
5

My reservation had a request for an appliance dolly. When I picked up the truck, I was told that one was not available. No one reviewed the reservation prior to my arrival. Nothing was done by Uhaul to try to procure an appliance dolly. I had to go to Lowe's and buy one. I was very disappointed with the staff. Their comment was, it happens.

Russell M. 
Évaluation :
3

Pick up was slow had to hook up trailer myself no pads as requested.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Nothing. It was seamless and enjoyable. The man that helped us was very pleasurable

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK P. 
Évaluation :
5

Make check in process more efficient especially after already completing check in process online. No need to duplicate everything.

Stephen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nylsa G. 
Évaluation :
5

Overall the trailer was great, however, the last customer left a lot of waste materials in the bed.

Warren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN Y. 
Évaluation :
5

Excellent service by techs

Rafael L. 
Évaluation :
5

Jay was great! Very professional and would highly recommend to go there.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen F. 
Évaluation :
2

I set my appointment on a Tuesday (I was moving cross state on Saturday) at a uhaul location that was 10 minutes from my house. The appointment went through that it would be at that location. I got a call a DAY BEFORE MY MOVE saying my pick up was AN HOUR AWAY FEOM MY HOUSE. Extremely unprofessional and inconvenient. It was a huge hassle and I had to Uber AN HOUR AWAY to get the uhaul. When I got to the location in Daytona I went to pay for it with my iPhone wallet because my debit card got hit with fraud two days prior. When that happened, my bank canceled my card and was sending me a new one. The only way for me to use the new card because I hadn't received it yet was to add it to my wallet. Oh, but that location didn't accept iPhone wallets. So I had to borrow my brothers card and use it. Plus the dude there was super weird. The truck itself was a good truck. But I will never use uhaul again. I should get a $200 reimbursement for my Uber because it was UHAULS FAULT of accepting the location at the time of appointment but then changing the location at the last minute. Extremely inconvenient.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
3

Get the process of customer information right, so not to give reserved order to another person, we could not get the we ordered, truck was given to someone else

Sam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
4

Bothe cab and back load area had trash and "junk" from the previous renter.

Brian B. 
Évaluation :
5

Professional and friendly.

Allen M. 
Évaluation :
5

Jay gave me excellent service. Rental truck was clean, ran well and was easy to drive.

James H. 
Évaluation :
5

The folks at Honest1 are always great. It's my go to for Uhaul's in this area.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Dishonorably discharge the complete negligent operator 'Technically Here' located in Palm Coast; my town; who didn't bother to show for my appointment, causing me to have to travel to Ormond in order to fulfill my reservation.

Dennis E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
4

The service member was very kind and courteous had a little trouble with the system but got me in and out with little trouble as possible

James L. 
Évaluation :
5

When returning a rental I would prefer a walk through on the rental before I leave property and receipt either paper or email

Steven K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KELLY S. 
Évaluation :
5

Jay is awesome

Georgianna P. 
Évaluation :
2

No help hooking up trailer at all. I was pointed to a back lot where I could find it. I felt like I was a bother. I will pick another location next time I need a trailer. This will probably make this attendant happy.

David W. 
Évaluation :
5

Who knew renting a UHaul truck for a local move could be so fun but fun we had with your customer service rep Jay. He was funny and friendly and helpful..what a great combination! I wouldn't hesitate going back if needed but just would hope I could see Jay again!

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgianna P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward O. 
Évaluation :
2

Have the personnel welcome the customers and ask how can they help the customer. Simple, easy, communicating goes a long way.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Great experience, only problem I had was I had ordered 6 moving blankets and didn't get any.

Paul V. 
Évaluation :
5

The gentleman that waited on me was very nice knowledgeable and willing to help us anyway he could we think that he needs a raise every time I came in he's always been the same and you are lucky to have him. Merci

Ronald B. 
Évaluation :
5

Tralee can use some new tires !

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Honest One is honestly the very best place to rent from and they always make the experience hassle free and an enjoyable experience. Jay and the crew at this location always have the trucks ready and clean and pulled up to the leasing area for you and ready to go which makes things great!! Wonderful all the way around!!!!

Chase Elmore and T. 
Évaluation :
5

J was awesome and had nothing to say except great things about him. He went above and beyond and gave me great truck, with no wait or delay. Wonderful experience

Dhiaa D. 
Évaluation :
1

Your Rep was rude, unfriendly, and unprofessional. Gave off a very uncomfortable vibe at pickup. When I dropped off the truck, he was on his phone and never even looked up at me did not check the mileage while I was there said he would do it later. And then he added a $35 cleaning charge for absolutely no reason. I will never use U-Haul again.

Maryann W. 
Évaluation :
2

Bad customer service experience. Person had a very unfriendly don't care attitude. Truck was in terrible shape to drive and in my opinion should not be on the road. Shaking violently once you went past 35 mph and breaks were really bad.

Orlando M. 
Évaluation :
3

Person that handled our rental was not very helpful nor very friendly. He basically handed us the key and told us it was parked outside. Never showed us how to use it, go over basic instructions. He was more irritated with co-workers next to him that were talking loud with customers on the phone.

Joanne L. 
Évaluation :
5

Very good experience

jAMES S. 
Évaluation :
5

Great service ! Every time I

Victor B. 
Évaluation :
5

It was very easy the people are very friendly that's why I this is my second time

Megan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M. 
Évaluation :
3

I ordered and Uhaul at another location sit there waiting for them to open never opened never showed up tried calling U-Haul and tried calling the place where I ordered it from and no answer so I went to nova Road got a extra large truck only thing they had then I asked to help set up the mirrors because I am very small in the big truck and nobody would even come out and help adjust the mirrors

TAMMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity F. 
Évaluation :
5

Of all the U-Haul locations in the Volusia County area, this location was the best by a 1000 miles. Great customer service and the wait time was very minimal. I'll be returning to this location in the future. Thank you guys.

Roberto S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
4

Truck has a hole on passenger side you can see through the floor

Orlando M. 
Évaluation :
4

Seamless experience.

Donna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
2

1) After I refused OPTIONAL INSURANCE still was added to my bill. 2) Truck had garbage in cabin

Leonard M. 
Évaluation :
5

The only thing I see improvement in is hours of operation. Only one employee that knew the system and in my case wasn't available on two occasions that I went to the site and two phone calls that weren't returned. I had drop off questions but eventually called the 888 number and the lady was very hepful.

Joyce H. 
Évaluation :
1

The personnel did not greet me when I entered. The drop-off process was not clear. There was no check-in or confirmation about the vehicle condition when I dropped it off. I didn't even tell him where it was parked.

Lori M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

Nothing,your associate was frienfly and.very helpful.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

The check in process was very easy. The people my wife and I dealt with was very friendly. I will definitely use this location again if I need to help my parents move again.

Brian P. 
Évaluation :
5

Representative was polite, helpful, and knowledgeable. I'll be back.

John W. 
Évaluation :
5

Costumer service was excellent. Wouldn't change anything at that location.

Larry W. 
Évaluation :
5

Thank you very clean place to rent a trailer:)

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
3

Look the vehicle's over before renting them out or receiving them back in from customers. This would help to eliminate mechanical problems or left over items in truck beds.

David M. 
Évaluation :
5

Not clean .

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Make every U-Haul center just like this one!! They are the best ever!!

Carol E. 
Évaluation :
1

They didn't have our uhaul ready, and had none of the extra things we reserved. They sent us to another location 30 minutes away to pick up our dolly and moving blankets. They also gave us the truck and didn't read our reservation. And on top of that, because they messed up in the beginning, we had trouble dropping everything off too. I don't think I would use them again unless I absolutely had to.

Garrett S. 
Évaluation :
1

I called uhaul about 2 pm to see what time they closed. I was told 6 pm, I got to the location about 4:20 and pulled in, there were 2 guys inside, one took my paperwork and the other said he would process it. I was told to pull around through the open gate and I would see the other uhaul units, I did as was told. We waited in the back parking lot for about 20 minutes and moving came out to unhook the uhaul. My girlfriend went inside to see what was going on. The person that processed the paperwork told her that they were closed and that I obviously didn't hear him correctly and told her to tell me to drop it off somewhere else. She asked for his name and he told her it was not any of her business. She returned to the truck and told me what he said. It was 4:50 at this time. I then proceeded and unhooked the trailer and dropped it where I had parked. We then turned around and I stopped back in the front office. The same two guys were still sitting up front and I asked for my rental documents back, which they did, but there were incomplete. Ironically, a uhaul truck/van was being processed for a new customer in the front parking lot, so much for being closed. This was the worst customer service I have ever experienced, ever. His refusal to give his name and telling a customer it was none of her business? Wow! Telling me on the phone they were open until 6 pm, telling me to pull through an open gate and park by the other uhaul trailers, then telling my girlfriend that I didn't listen to them and they were closed? I will never use this location again and will not recommend this uhaul location to anyone and will share my story to anyone who will listen. I thought I might at least get some help in unhooking the trailer hitch, I had to do it myself, when I did, I felt a pain in my back (just had back surgery last December.). I would rate this location lower than poor.

Steven K. 
Évaluation :
5

Windshield wiper blades needed replacing badly. Fortunately I did not have to use them.

Donald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Very nice gentleman at check in

David C. 
Évaluation :
1

I was charged for an improper drop off location and past the drop off time. Both of those are incorrect. I dropped it off a day early (6-19) and at the exact location my pickup contract stated. Monticello FL. I have tried to call the phone number listed, and I get a busy signal. I should charge U-Haul a service fee for my time that it is taking to clear this up. Someone needs to call me to straighten this out. 706 551 6362

Ralph M. 
Évaluation :
3

I would recommend to a friend if they needed a vehicle only. I didn't know this Uhaul didn't have boxes, tape, blankets, etc., and had to drive to another location in Daytona, FL to purchase those items! I wasn't happy about this big inconvenience.

Daniel S. 
Évaluation :
3

My drop off time was 8:15 but no one came in until 8:30. I was able to drop off but wouldve been helpful to know I was being charged for trash left in the truck before I picked it up.

Mitchell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donesha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN G. 
Évaluation :
5

The only thing you could do is clone this location and put it at every U-Haul location because this location is perfect!! It is a pleasure to do business here and Jay makes is so easy and comfortable to use this location!! Perfection!!

Carol Esposito a T. 
Évaluation :
3

It was closed.

MARSHA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecil R. 
Évaluation :
4

U-Haul manager working hard to provide great service. Was very busy at times.

Richard M. 
Évaluation :
5

Easy return.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Non les évaluations ont été soumises pour cet établissement.

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