My best UHaul experience!
Mary P
Customer Reviews for Hongsen Intertrading LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Day of travel got a call that the storage I had rented was not available Had a truck full of furniture and boxes and had to vacate the house I sold and had to find somewhere to unload in the state I was moving to. The Annapolis U-Haul was horrid Rude and basically nasty just told me to take a inclination control unit The call center was helpful in allowing me to drop off at a different location.
JUDITH SSo far so good
Karanja KI just used this truck less than 10 miles and returned on right time. However uhaul charged extra because I didn't return the truck. But I confirmed to return the truck on time. It is unacceptable service. I was shocked to take money from my credit card without apology.
Edward JNO KEY DROP BOX! - This was not the place I chose to drop off the vehicle. U-Haul changed my drop-off site to this location. When I got there (Saturday afternoon), there was no one there. I called UHaul, and told them there was no drop box for the key. The lady on the phone said there had to be one there. She had us walking all over the place looking for a drop box. Then she said to finish all of the drop off steps on the app and it would tell us where to leave the key. I completed the drop off steps and it showed a photo of a drop box to leave the key. The drop box in the photo was not there. We called back again and got the same lady. She connected us with someone else who in turn contacted the property manager at the location. The property manager said that there was NO drop box and to just lock the keys in the vehicle -which is what we did. We were probably there 45 minutes trying to get this all figured out.
Rosaire PHorrible location. No drop box. Nothing labeled uhaul
Heather LMaybe a sign directing uhaul returns on the way into the parking lot
Taylor WNo dropbox. No explanation how to drop the key. No return call.
Sungheum LCheck engine light went on as I drove away. Roadside service came/checked truck, said safe to drive. Light remained on entire trip. Driver's door difficult to latch closed. Nice, friendly U-haul staff in Elk ridge.
MaryAnn WI was on the cold while the contract for s been signed. For reasons that i do not know of, There was no access to the pick up location office.
Arinze OI got there after 8:00 p.m., after close, and it was very confusing. There was no signage for U-Haul and no night drop instructions anywhere.
Edward THorrible customer service
Zachariah DI completed a self return of the U-Haul after hours as per the contract but there was no drop box for the key, the contact # on the contract was useless since it was a Saturday, and it took 45 minutes of being on hold on the phone and asking 6 different U-Haul customer service reps where to leave the key before finally being told that I can just leave it under the driver's seat.
Emily RThe pick up location was very sketchy. It was the last block of a random business center. No one knew anything about the truck. It was scary .
Shyanne JLocation wasn't available after hours, and the next day the person who worked there, wasn't even aware they were a uhaul drop off site.....
Randy T