NO KEY DROP BOX! - This was not the place I chose to drop off the vehicle. U-Haul changed my drop-off site to this location. When I got there (Saturday afternoon), there was no one there. I called UHaul, and told them there was no drop box for the key. The lady on the phone said there had to be one there. She had us walking all over the place looking for a drop box. Then she said to finish all of the drop off steps on the app and it would tell us where to leave the key. I completed the drop off steps and it showed a photo of a drop box to leave the key. The drop box in the photo was not there. We called back again and got the same lady. She connected us with someone else who in turn contacted the property manager at the location. The property manager said that there was NO drop box and to just lock the keys in the vehicle -which is what we did. We were probably there 45 minutes trying to get this all figured out.Rosaire P.
Customer Reviews for Hongsen Intertrading LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Elkridge, MD 21075
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Horrible location. No drop box. Nothing labeled uhaulHeather L.
Maybe a sign directing uhaul returns on the way into the parking lotTaylor W.
Le client n'a pas laissé de commentaire.Jasmine J.
No dropbox. No explanation how to drop the key. No return call.Sungheum L.
Check engine light went on as I drove away. Roadside service came/checked truck, said safe to drive. Light remained on entire trip. Driver's door difficult to latch closed. Nice, friendly U-haul staff in Elk ridge.MaryAnn W.
I was on the cold while the contract for s been signed. For reasons that i do not know of, There was no access to the pick up location office.Arinze O.
I got there after 8:00 p.m., after close, and it was very confusing. There was no signage for U-Haul and no night drop instructions anywhere.Edward T.
Horrible customer serviceZachariah D.
I completed a self return of the U-Haul after hours as per the contract but there was no drop box for the key, the contact # on the contract was useless since it was a Saturday, and it took 45 minutes of being on hold on the phone and asking 6 different U-Haul customer service reps where to leave the key before finally being told that I can just leave it under the driver's seat.Emily R.
The pick up location was very sketchy. It was the last block of a random business center. No one knew anything about the truck. It was scary .Shyanne J.
Location wasn't available after hours, and the next day the person who worked there, wasn't even aware they were a uhaul drop off site.....Randy T.