Customer Reviews for Honore Storage
(Concessionnaire U-Haul dans le voisinage)

105 évaluations

3215 W Lawrence Ave   Chicago, IL 60625

(312) 267-0338

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(312) 267-0338

3215 W Lawrence Ave
Chicago, IL 60625

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Carmen A. 
Évaluation :
1

This location was incredibly tough to find, especially at night. There needs to be more signage to indicate where ANYTHING is. The parking lot, the key drop off, where a staff member can be found. I encountered another family struggling to find the same things when dropping off the truck.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marveluz T. 
Évaluation :
3

UHaul's mobile app is not up to par. Customers are encouraged to use the mobile app to check in. However, the Uhaul app would not accept my log information, and further, failed to send me a security code to update my password. We were then forced to manually check-in at the location -- this presented a problem because the person manning the location needed to visit other stores and was not available when we needed to manually check out later that day. Uhual should really focus on updating their software.

ELENA G. 
Évaluation :
3

There was no option to activate my pickup when I arrived. I was slightly late, but I had reserved the van for 12 hours and didn't expect that to be an issue (things come up during moves). I called customer service for help, waited 20+ minutes and was transferred, and then the RUDEST customer service agent I have ever dealt with told me that the problem was because I was early and my reservation started at 10. When I corrected her that it started at 8 she told me she wasn't done speaking, then launched into her scripted instructions speaking to me in a scolding tone, and then said “have a good day” while I was like “wait I have a question?!?” and although she heard me she purposefully hung up on me. I still have no idea why my online pickup option was not activated upon arrival (I was logged in, activated location services, followed all instructions, etc). The entire pickup took over a half hour and I cannot believe how awfully I was treated. Customers have options for rental vehicles and I will never use this company again.

Kaleigh M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna F. 
Évaluation :
1

This is not where I reserved my equipment, you changed it the night before a hour away from my house. There was no communication this was not a uhaul dealer and they were not open. It took us over a hr to get the key located and out. We were late to our movers which we ended up paying 1hr to as we attempted to return.

nicole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Please have the inside of the vehicle cleaned after each rental because I was uncomfortable with the level of dirt & trash was in there when I rented it.

Lewis F. 
Évaluation :
5

Matthew was extremely helpful. He went above and beyond a few times and made things smoother for us. Highly recommend this facility. There's a super busy alley connected to the area. Knowing that will help you prepare better for move in/outs. Thank you Matthew.

Shevy R.  |  Expérience générale 
Évaluation :
5

still waiting on my receipt and confirmation of payment.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAELA B. 
Évaluation :
5

I only drove 3 miles and they charge me 5 511 $gallon gas. Do you think its fair?

FAREED L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaushal D. 
Évaluation :
1

Couldn't even find the location. No good signage. Unsafe neighborhood. Had to walk the area to find the drop off location. Not visible while driving.

DAVID B. 
Évaluation :
2

My answers are mixed. The location is not easy to find and the return area for trucks is even more complicated. I called 3 times and got different people and was even transferred to U-Haul and waited over 15 minutes on hold while I was parked illegally trying to figure things out. Finally reached someone at the location who guided me in. She was very helpful and friedly.

John S. 
Évaluation :
3

The place is clean and nice but they didn't leave a key for us in the box outside and it was a hassle. Our truck was also missing equipment.

Mordion G. 
Évaluation :
3

It was hard to figure out where to drop off the truck. It would have been nice to have had clear directions somewhere easily available.

LINDSAY D. 
Évaluation :
3

Mobile app did not work during check out process. When asked to take a photo of dashboard upon return, the form did not accept the photo and let me click continue. I had to access my account from chrome to complete return process. There. Fix your app.

Fabio G. 
Évaluation :
1

The guy didnt answer the door when my husband rented truck until he got 4 calls from another uhaul company. Then i told him to close out my account cause it was returned on time. Then they over charged us 40 $

FIDEL L. 
Évaluation :
4

Little hard to find for out of town people. Staff was great

Kaylee H. 
Évaluation :
5

The web app is really terrible. Hire some good developers.

RAUL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SYLVIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elianna D. 
Évaluation :
5

You don't have to do anything

hassan A. 
Évaluation :
4

Clerk was very helpful and friendly

Shawn M. 
Évaluation :
5

AWESOME team there . ENJOY THE SERVICE.

WILLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE P. 
Évaluation :
5

The website was having issues. I couldn't log in to extend the reservation and had to call, almost a 30 min wait. The site recognized my device (my name was on the screen) wouldn't accept my password and wouldn't send a reset code to my phone or email. I was worried about the return process because of the log on issue, but that worked out fine without logging in.

MICHAEL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY P. 
Évaluation :
3

The door was jammed and wouldn't open so I couldn't get the couch into the van. Before I came back, I filled up the tank completely with 5+ gallons of gas even though I only went 7 miles total â€" but they said it was full when I got it (not true, it was 7/8 full when I got in. We had to bring the uhaul back without using it to transport anything and they wouldn't even refund or let me reschedule a ride. The back door was unjammed when we got back so they just wrote me off entirely. Extremely angry and ripped off.

STEFAN B. 
Évaluation :
1

Have a better mobile experience that is backed up by an agent that is present during normal business hours. Also have the people that answer the phone, when you cant reach agent at the business, be able to close out the transaction.

Oscar V. 
Évaluation :
2

Odometer wasn't working so couldn't complete the virtual checkin. Was then on the phone with U-Haul customer service for an hour and a half, with 75 % of that time being on hold. Failure of service at the location and with U-Haul corporate / customer service..

JOHN O. 
Évaluation :
5

Mileage was a bit tricky .

BENIGNO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
5

Jennifer was excellent! I had screwed up and rented a 10' truck when I needed a 15' truck and Jennifer came through with a replacement. The truck itself was excellent; perfectly aligned - except when parking it felt like I was driving an SUV. Please give Jennifer a raise!

ROBERT M. 
Évaluation :
2

They charged me for fuel when I returned it to exactly the same level when I rented. They also have a very young person there that was confused by most of my question.

Isabella P. 
Évaluation :
1

-Windshield wipers were severely in disrepair and could not clean the window, making driving conditions very poor and requiring early return. -Did not receive the dolly I paid for. The people working there were nice at least.

ERIK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
2

The manager at that location is not friendly

ALI K. 
Évaluation :
4

The guy in the office at Honore was great and really helpful. And I definitely needed him because the check-out and check-in process was abominable. I have rented a lot of cars and trucks in my life and I have never had a more difficult and complicated process. I arrived early and I couldn't even get off the lot until 25 minutes after my appointment started. And a lot of that was taking information that I had already supplied when I made the reservation and ridiculousness like having to CALL A THIRD PARTY!?!?! There are lots of other options out there now and I will not be using U-haul again if this is how hard you are going to make things.

Leah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

I was satisfied with the service. I can't think of anything at the moment.

Rony M. 
Évaluation :
5

Very helpful and kind people!

JUANITA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoEllen K. 
Évaluation :
5

I mentioned that the gas tank which read full was not full when we picked up the van. I know this as we put 6 miles on the van and when I went to gas up on our return, I stopped after putting 2 gallons in the tank. The paper work required to rent the van seemed tedious.

ARTHUR M. 
Évaluation :
2

Too expensive, .....

UNENSAIKHAN C. 
Évaluation :
5

Great service at a great price. Easy to access, East to return with self service system

Marshall K. 
Évaluation :
5

Initially, the location we chose next to our apartment was not able to locate the truck we reserved. UHAUL rerouted us to 3215 W Lawrence at a later time. This location had a vehicle and was kind enough to not charge us the after hour return fee due to the mix up. Efficient and easy to work with, thank you.

Ryan M. 
Évaluation :
5

Parking is a pain in the but here. How are you supposed to bring in a truck into these small side streets and park in a tiny alley? The guys working there were great. For the parking issue alone, I would not recommend this location for picking up or dropping off a truck.

Salman A. 
Évaluation :
5

Matt and Matthew were so professional and nice. My girlfriend and I have been to a lot of different truck rental places, and this is by far the smoothest and best service we've received. They don't make you feel dumb about anything and they make everything as clear as possible. It's rare to get great customer service these days, but the Matt and Matthew at Honore definitely went above and beyond.

Jordan M. 
Évaluation :
5

Matthew was super nice, relaxed, knowledgeable and friendly. I had an absolutely ideal experience and it made my move as stress-free as it possibly could be. Thank you so much for providing affordable, easy truck rental!! I will recommend this location to neighbors and friends who need a truck or storage space!

Kelly Q. 
Évaluation :
3

It's definitely a smoother process when going through an actual Uhaul rather a 3rd party. I find there are a bit more hiccups when I go through a 3rd party. Although today's person was helpful, it's definitely easier renting through an actual Uhaul.

LAURA H. 
Évaluation :
2

Your app is horrible.

E M S. 
Évaluation :
2

Hard to find and hard to park

Micheal B. 
Évaluation :
2

The virtual pickup process was time consuming and overly complicated. There was no warning when booking the truck that there would be no attendant at the facility.

Naji A. 
Évaluation :
5

I dealt with Matthew at the storage facility where I picked up the truck. Matthew went above and beyond to accomodate my requests and made suggestions to help me save money on my rental. Great customer service!! Two thumbs up.

BENJAMIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

The app check in process take a while, especially the review portion. I was standing in the hot parking lot for 20 minutes while on the customer service chat waiting to be approved.

Nathaniel C. 
Évaluation :
4

The drop-off process was a bit confusing and long with the return truck website section acting up (spent about 35 minutes at the key drop off box). Also still confused with the total charge as I was charged about 50 $(when website showed 35 $when the reservation was made) at the pick up, and paid about 70 $at drop off (some confusing fees).

Omar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
3

Horrible service. Took me 50 min to get the van, once got the lock the key wasn't even in it

Jay Micheal H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leiren J. 
Évaluation :
3

The staff was not very nice and obviously was doing another thing.

Alexandre S. 
Évaluation :
2

The location is great, but the facility is terrible. Vehicles are stored in a filthy, muddy alley, which you are forced to walk around multiple times in to take pictures of the vehicle before renting. :(

Paul R. W. 
Évaluation :
3

Not having a U-Haul rep there is not a great thing. I did a reservation where everything was done online/via the app and just as I expected there was an issue (reserved from 9-1 and showed up at 10 and it said my reservation was expired. Had to call and that took 20 mins).

MARTY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
3

My approval took at least 15 minutes and made us late for our pick ups. Mobile approval cannot take that long!

Elaine C. 
Évaluation :
1

Make there's a person in that location

diane W. 
Évaluation :
4

A little hard to find but perfectly acceptable once found.

Laura W. 
Évaluation :
4

I was charged for a dolly rental and there was no dolly in the truck.

Junella Carla G. 
Évaluation :
3

the alley was dark, hard to see the truck to check for damage, lockbox area was dark as well. the facial verification took too long, it was -4 windchill outside with no quick place to duck inside for cover. these pickup locations need to be vetted more

Dylan P. 
Évaluation :
1

The website does not mention that the place is closed. The trucks are in the alley behind the building with very little information about how to get the vehicle. I had to make 3 phone calls to get the information needed to get the keys

frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regin I. 
Évaluation :
1

This location is an ALLEY!! The alley is full of cars from the construction crew that is demolishing the old facility. This should be disclosed when booking. Also the locks on the lock boxes are old and requires a lot to open. When i had trouble opening the lock; I called the number for assistance and was told "Ive never been to the location so i don't know what the lock looks like. Let me call someone else and call you right back"

Stephanie T. 
Évaluation :
1

Honore Storage went out of business, so you are asking me to rate a dirt parking lot behind a half abandoned building

Eric G. 
Évaluation :
3

I would recommend purely for convenience. Clearer signage and a bit more lighting back there at night would be helpful

Erica R. 
Évaluation :
3

There was a huge pothole and speed bump behind the parking spot where we had to take the u-haul from and return it to. It was a very difficult pickup and drop off.

Jesus M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regin I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lauren P. 
Évaluation :
3

Didn't know where the key drop box was

Matthew L. 
Évaluation :
3

Self-checkin process was way too involved, gps kept saying I was at the wrong building, had trouble opening the lock. Next time I'll go somewhere that's open on Sundays and does counter service.

Lisa P. 
Non les évaluations ont été soumises pour cet établissement.

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