Évaluations des clients Honore Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Honore Storage

Cote générale :

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Oscar D. | Expérience générale |
Évaluation :

They help me and take care of my need. I just waiting for my refund for 28 dollars for my first payment... thank you

ERIK F.
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-Windshield wipers were severely in disrepair and could not clean the window, making driving conditions very poor and requiring early return. -Did not receive the dolly I paid for. The people working there were nice at least.

DAVID M.
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Le client n'a pas laissé de commentaire.

ALI K.
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The manager at that location is not friendly

Leah L.
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The guy in the office at Honore was great and really helpful. And I definitely needed him because the check-out and check-in process was abominable. I have rented a lot of cars and trucks in my life and I have never had a more difficult and complicated process. I arrived early and I couldn't even get off the lot until 25 minutes after my appointment started. And a lot of that was taking information that I had already supplied when I made the reservation and ridiculousness like having to CALL A THIRD PARTY!?!?! There are lots of other options out there now and I will not be using U-haul again if this is how hard you are going to make things.

Alexander M.
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Le client n'a pas laissé de commentaire.

APRIL L.
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Le client n'a pas laissé de commentaire.

STEVEN S.
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Le client n'a pas laissé de commentaire.

Kent F.
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Le client n'a pas laissé de commentaire.

Steven S.
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Le client n'a pas laissé de commentaire.

DEBORAH M.
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Le client n'a pas laissé de commentaire.

Rony M.
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I was satisfied with the service. I can't think of anything at the moment.

JUANITA A.
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Very helpful and kind people!

Daniel R.
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Le client n'a pas laissé de commentaire.

JoEllen K.
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Le client n'a pas laissé de commentaire.

ARTHUR M.
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I mentioned that the gas tank which read full was not full when we picked up the van. I know this as we put 6 miles on the van and when I went to gas up on our return, I stopped after putting 2 gallons in the tank. The paper work required to rent the van seemed tedious.

UNENSAIKHAN C.
Évaluation :

Too expensive, .....

Marshall K.
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Great service at a great price. Easy to access, East to return with self service system

Ryan M.
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Initially, the location we chose next to our apartment was not able to locate the truck we reserved. UHAUL rerouted us to 3215 W Lawrence at a later time. This location had a vehicle and was kind enough to not charge us the after hour return fee due to the mix up. Efficient and easy to work with, thank you.

Salman A.
Évaluation :

Parking is a pain in the but here. How are you supposed to bring in a truck into these small side streets and park in a tiny alley? The guys working there were great. For the parking issue alone, I would not recommend this location for picking up or dropping off a truck.

Jordan M.
Évaluation :

Matt and Matthew were so professional and nice. My girlfriend and I have been to a lot of different truck rental places, and this is by far the smoothest and best service we've received. They don't make you feel dumb about anything and they make everything as clear as possible. It's rare to get great customer service these days, but the Matt and Matthew at Honore definitely went above and beyond.

Kelly Q.
Évaluation :

Matthew was super nice, relaxed, knowledgeable and friendly. I had an absolutely ideal experience and it made my move as stress-free as it possibly could be. Thank you so much for providing affordable, easy truck rental!! I will recommend this location to neighbors and friends who need a truck or storage space!

LAURA H.
Évaluation :

It's definitely a smoother process when going through an actual Uhaul rather a 3rd party. I find there are a bit more hiccups when I go through a 3rd party. Although today's person was helpful, it's definitely easier renting through an actual Uhaul.

E M S.
Évaluation :

Your app is horrible.

Micheal B.
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Hard to find and hard to park

Naji A.
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The virtual pickup process was time consuming and overly complicated. There was no warning when booking the truck that there would be no attendant at the facility.

BENJAMIN K.
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I dealt with Matthew at the storage facility where I picked up the truck. Matthew went above and beyond to accomodate my requests and made suggestions to help me save money on my rental. Great customer service!! Two thumbs up.

James C.
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Le client n'a pas laissé de commentaire.

Nathaniel C.
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The app check in process take a while, especially the review portion. I was standing in the hot parking lot for 20 minutes while on the customer service chat waiting to be approved.

Omar H.
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The drop-off process was a bit confusing and long with the return truck website section acting up (spent about 35 minutes at the key drop off box). Also still confused with the total charge as I was charged about $50 (when website showed $35 when the reservation was made) at the pick up, and paid about $70 at drop off (some confusing fees).

William R.
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Le client n'a pas laissé de commentaire.

Jay Micheal H.
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Horrible service. Took me 50 min to get the van, once got the lock the key wasn't even in it

Leiren J.
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Le client n'a pas laissé de commentaire.

Alexandre S.
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The staff was not very nice and obviously was doing another thing.

Paul R. W.
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The location is great, but the facility is terrible. Vehicles are stored in a filthy, muddy alley, which you are forced to walk around multiple times in to take pictures of the vehicle before renting. :(

MARTY S.
Évaluation :

Not having a U-Haul rep there is not a great thing. I did a reservation where everything was done online/via the app and just as I expected there was an issue (reserved from 9-1 and showed up at 10 and it said my reservation was expired. Had to call and that took 20 mins).

Matthew G.
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Le client n'a pas laissé de commentaire.

Elaine C.
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My approval took at least 15 minutes and made us late for our pick ups. Mobile approval cannot take that long!

diane W.
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Make there's a person in that location

Laura W.
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A little hard to find but perfectly acceptable once found.

Junella Carla G.
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I was charged for a dolly rental and there was no dolly in the truck.

Dylan P.
Évaluation :

the alley was dark, hard to see the truck to check for damage, lockbox area was dark as well. the facial verification took too long, it was -4 windchill outside with no quick place to duck inside for cover. these pickup locations need to be vetted more

frank F.
Évaluation :

The website does not mention that the place is closed. The trucks are in the alley behind the building with very little information about how to get the vehicle. I had to make 3 phone calls to get the information needed to get the keys

Marian M.
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Le client n'a pas laissé de commentaire.

Regin I.
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Le client n'a pas laissé de commentaire.

Stephanie T.
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This location is an ALLEY!! The alley is full of cars from the construction crew that is demolishing the old facility. This should be disclosed when booking. Also the locks on the lock boxes are old and requires a lot to open. When i had trouble opening the lock; I called the number for assistance and was told "Ive never been to the location so i don't know what the lock looks like. Let me call someone else and call you right back"

Eric G.
Évaluation :

Honore Storage went out of business, so you are asking me to rate a dirt parking lot behind a half abandoned building

Erica R.
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I would recommend purely for convenience. Clearer signage and a bit more lighting back there at night would be helpful

Jesus M.
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There was a huge pothole and speed bump behind the parking spot where we had to take the u-haul from and return it to. It was a very difficult pickup and drop off.

Regin I.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Le client n'a pas laissé de commentaire.

Lauren P.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Didn't know where the key drop box was

Lisa P.
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Self-checkin process was way too involved, gps kept saying I was at the wrong building, had trouble opening the lock. Next time I'll go somewhere that's open on Sundays and does counter service.

Non reviews have been submitted for this location.

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