Customer Reviews for Honore Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

No one was at location until 10:15a despite 10a posted opening time. Representative was very helpful when he arrived. Overall rental process was a disaster, however. I attempted to check out vehicle online, received message that I needed to call a phone number. Rep at that number stated that vehicle had not been returned. I told her I was looking at it, she checked the identification number and said it had not been checked in and tagged as ready for rental. Stated that I had to talk to "Truck Share" and transferred me. Rep at Truck Share stated that only "local dispatch" could change status of vehicle, transferred me to local dispatch. I stayed on hold for twenty minutes, and then was disconnected. By this time, the rep at the location had arrived. Reps were all polite and helpful. The problem is in the process, which Uhaul should re-engineer.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The equipment was clean but pretty beat up. The big issue though was that when I showed up to pick up my reservation, I got a message that no vehicle had been reserved, even though I had a reservation confirmation. It sounds like they'd double booked one of the vehicles, but it took me half an hour on the phone to get it resolved. The resolution was to put me in a small truck that was also on site instead of the van. When they made the "new" reservation, they made it for my original start time even though it was then 30 minutes later, and I didn't catch that at the time. Then I got the text reminder that my rental was expiring, and realized I was going to be 30 minutes late since through NO FAULT OF MY OWN I had started 30 minutes late. I then was on hold FOR AN HOUR-- I called half an hour early to try to extend, and staid on hold until half an hour after I had returned the vehicle, and finally gave up and hung up. The extra charges ended up being negligible, but next time I need a vehicle I'll be using Home Depot.

Évaluation :

5

Treasure the staff who assist me is very professional.

Évaluation :

1

I paid for two dollys. One regular and one appliance dolly. only the appliance dolly was in the truck when I picked up. it was after hours so I just had to deal without it, but Uhaul charged me for it. Also know that after hours pickup means you have to deal with the Uhaul app. It took me 30 minutes and a phone call to support to get through it. Then 30 minutes at drop off. Super frustrating. Wouldn't do it again.

Évaluation :

5

Ive never had any issues with uhaul in the past. Ive used their services many time and have been greatly appreciative of their customer service, their vehicles, and overall experience. The app is absolute trash. This was the first time ive ever used a mobile pickup and it was not easy. It took easily twice as long using the app as when picking up a vehicle during work hours. Definitely needs some development work.

Évaluation :

2

The location was fine, but it was switched on me 3 times. My last text said to go to a different location. I arrived there and tried to check in with the app, and it said I needed to go back to this previous location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The van was great and the man who helped me at the location was very sweet and helpful. My only issue was that the switchblade key fob completely busted apart when I tried to start the van. We were able to put it back together and it worked properly after that.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location was hard to find, and the parking was very difficult. The spots are small and some were taken by other vehicles.

Évaluation :

5

Lucas was very professional and a big help. I was surprised he wasn't the manager.

Évaluation :

4

The gentleman that helped me was very kind and despite having an issue, he went above and beyond to solve the problem. I had rented a cargo van, but someone had parked their car in front of the cargo van and we could not get the van out of the parking spot. I was on a very tight timeline and could not afford to be late. He was making phone calls to managers trying to problem solve and they ended up upgrading my rental to a truck. My only suggestion to the company is to ensure that they place signs in the area asking people not to block the driveway so renters can get their trucks out.

Évaluation :

4

The original size requested unavailable resulted in needing to take two trips which wasn't great but it's ok. There were not enough parking spots for returning it so I used one of the spots set aside for the customers of the storage facility that hosts the U-Haul. There were only three spots but all were full.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The online process needs to be simplified and more straightforward

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Luke at this location is amazing! Very professional and so friendly!

Évaluation :

5

Luke at Honore Storage is the best! Everything was nice and smooth.

Évaluation :

5

Fix the app. If you ever have issues picking up a vehicle, you may look up" vehicle pick up" and it took me in an instant instead of being on the phone for over an hour trying to pick up my rental truck.

Évaluation :

5

The Honore Storage location and staff were great. The UHaul customer service needs A LOT of work. With the exception of Joyce, I found everyone else to be extremely frustrating to work with.

Évaluation :

2

Insure that the lockbox works properly for the customer to be able to get the keys for the rental truck. I arrived on time and could not the lock to open and had someone else to try and they could not either. I called the help number and number answered to assist or advise. Thus I had to wait until almost 3 hours later to get the vehicle. Meanwhile, I had movers waiting so I had to pay them extra out of my pocket because of this inconvenience. The manager said he would discount the transaction but then when it was time to do it, he claimed that the sysytem would not let him. I would never rent from them or try to get a UHaul truck before hours when there aren't any staff available to assist with problem resolution.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Do not charge for fuel when it is close enough.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone very professional and helpful the Muscle Movers were excellent! Will use again!

Évaluation :

2

I was handed the keys. The attendant was gone before I could tell her that I could not adjust the mirrors because they were stuck.

Évaluation :

5

Easy process

Évaluation :

1

Leave the correct keys in the lock box for the vehicle that was reserved, and give at the very least a partial refund for when a customer is forced to switch to a different vehicle (a very large truck that was frightening to drive) due to an employee's error. It also would have been nice if there wasn't a 30 minute waiting period when calling U-haul to fix this problem on our own. Lastly, the entire online process of checking the vehicle in and out was horrendous. Extremely complicated, site crashes every few seconds, forces you to upload photos and then crashes when you try, won't let you move on without the photos that it won't let you take, etc.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Not being from the area it was difficult to find. Otherwise excellent!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

As far as I could tell, this location only had one cargo van stationed there, and the vehicle was neither clean nor in particularly good condition-the 'oil change required' light was on the whole time and the switchblade key was loose and felt like it was going to fall apart any moment. But the main trouble was with after-hours return, which involved driving through and leaving the van in a dark, sketchy alley, and then fumbling around with the buggy Uhaul website, which kept getting hung up, while trying to process the van return. I finally just dropped the key in the drop box and left because I didn't feel safe being there in the alley on my own, and got penalized with a $20 'after hours convenience fee' the next morning. After-hour returns used to be SO easy. This was definitely not, and I won't be using Uhaul again for this reason.

Évaluation :

3

Excellent customer service during reservation, pick up and drop off!!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Have the correct keys ready and someone in the office to help.

Évaluation :

3

I didn't like the fact when I got there I needed help in registering and when I called the key wasn't there on neither of the 3 key boxes. Customer service called someone and someone came to the front office after 25 mts waiting. During business hours someone should be there at least 2 people working not one because is impossible to be back and forth.

Évaluation :

1

Unfortunately we found ourselves standing in an hot alley, pulling out personal documents to scan, finding references to call, dealing with app crashes only to open an empty lock box. Luckily we checked with people inside and they had the key.

Évaluation :

1

Please call me ASAP. I called because there is a major issue with the billing and handling of the rental.

Évaluation :

5

The key lock was difficult to open.

Évaluation :

1

Our pickup time for our truck rental was delayed twice with no warning or explanation. We ended up not being able to pick up our truck until 3 hours after our reserved time. Despite asking for 24/7 mobile check in, I was not able to check in until the location office opened. At least the staff person at Honored Storage was very kind and helpful! When getting in contact with UHaul customer service via online chat, they offered no solutions or discounts for the inconvenience. I called the local rental management office, but couldn't get ahold of anyone after being on hold for half an hour. This was a very poor UHaul experience.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

This new U-Haul system where you have to pickup the truck through the app instead of an in-person pickup is extremely awful. I chose in-person pickup and they automatically placed me to do the pickup through the app. Plus, I had to drive to the original location where I picked it up, instead of givong me the option of chosing somewhere closer. The drop-off process was completely terrible. The app kept denying my drop-off and I had to go through the process like three times. At the end I had to call an agent so that they could do it from their end. Quite honestly, this is the last time I'm renting with U-Haul.

Évaluation :

5

It was super easy to rent the van I wanted.

Évaluation :

5

Matthew helped out to make our move smooth.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The uhaul website is very buggy. Had lots of trouble at checkin and checkout. Didn't work in safari. Used chrome. At checkout, it wouldn't let me take or upload an image of the dashboard, so I couldn't complete the return. No chat on that page, no phone number or help option. No one answered at the 800 number.

Évaluation :

2

The alley was blocked by a car and no employee or sign was present to discourage people from parking in the alley. I was forced to reverse out of the alley onto a busy street, which was unsafe. I was also late to my appointment as a result. I ordered a utility dolly, which was not in the cargo van I rented. I received an email that said, "If you have any questions or concerns about your moving experience or the attached receipt, please contact us at 26289_GM@uhaul.com." But when I sent an email to this address I received an error message saying that my email was undeliverable because the recipient address was "unknown" and "rejected." I did not know that I would have to upload photos of my driver's license and passport prior to obtaining the key to the cargo van rental. I would like the option of uploading these photos in advance, instead of when I am at the location ready to pick up the van. There was some garbage in my van rental. I followed all the instructions on my iPhone in my attempt to return the vehicle, but I kept receiving error messages. The receipt that I received via email said that I returned the vehicle this afternoon rather than last night.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Matthew at Honore Storage is amazing. He was literally done with work and walking home but turned around to help me manually check the van back in, as my app was malfunctioning.

Évaluation :

2

The van was not ready for pickup at my appointment time. The lock box did not contain the van key. The van did not have the packing blankets. My appointment was for 11am. A representative was not on site until 11:45am. They were able to get the van key and packing blankets.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The lock box #3 combination took about 20 tries to unlock, and there was almost no gas in the gas tank. i had already submitted my driver license pictures yet i had to scan them again at the pickup. However, the telephone support was excellent.

Évaluation :

1

Can I have the manager give me a call on this?

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Instructions for dropoff were unclear on the app. It said that I would get a $20 processing fee if I didnt sign the truck back in on the app, but then when I tried to use the app it didn't work. Therefore tried to call the help line, and after 23 minutes of being on hold, gave up. Will be pretty pissed if I get charged $20 because your app wasn't working and also because your call center people never picked up the phone.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

1

This location was incredibly tough to find, especially at night. There needs to be more signage to indicate where ANYTHING is. The parking lot, the key drop off, where a staff member can be found. I encountered another family struggling to find the same things when dropping off the truck.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

UHaul's mobile app is not up to par. Customers are encouraged to use the mobile app to check in. However, the Uhaul app would not accept my log information, and further, failed to send me a security code to update my password. We were then forced to manually check-in at the location -- this presented a problem because the person manning the location needed to visit other stores and was not available when we needed to manually check out later that day. Uhual should really focus on updating their software.

Évaluation :

3

There was no option to activate my pickup when I arrived. I was slightly late, but I had reserved the van for 12 hours and didn't expect that to be an issue (things come up during moves). I called customer service for help, waited 20+ minutes and was transferred, and then the RUDEST customer service agent I have ever dealt with told me that the problem was because I was early and my reservation started at 10. When I corrected her that it started at 8 she told me she wasn't done speaking, then launched into her scripted instructions speaking to me in a scolding tone, and then said "have a good day" while I was like "wait I have a question?!?" and although she heard me she purposefully hung up on me. I still have no idea why my online pickup option was not activated upon arrival (I was logged in, activated location services, followed all instructions, etc). The entire pickup took over a half hour and I cannot believe how awfully I was treated. Customers have options for rental vehicles and I will never use this company again.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

This is not where I reserved my equipment, you changed it the night before a hour away from my house. There was no communication this was not a uhaul dealer and they were not open. It took us over a hr to get the key located and out. We were late to our movers which we ended up paying 1hr to as we attempted to return.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Please have the inside of the vehicle cleaned after each rental because I was uncomfortable with the level of dirt & trash was in there when I rented it.

Évaluation :

5

still waiting on my receipt and confirmation of payment.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I only drove 3 miles and they charge me $55, 11 gallon gas. Do you think its fair?

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

Couldn't even find the location. No good signage. Unsafe neighborhood. Had to walk the area to find the drop off location. Not visible while driving.

Évaluation :

2

My answers are mixed. The location is not easy to find and the return area for trucks is even more complicated. I called 3 times and got different people and was even transferred to U-Haul and waited over 15 minutes on hold while I was parked illegally trying to figure things out. Finally reached someone at the location who guided me in. She was very helpful and friedly.

Évaluation :

3

The place is clean and nice but they didn't leave a key for us in the box outside and it was a hassle. Our truck was also missing equipment.

Évaluation :

3

It was hard to figure out where to drop off the truck. It would have been nice to have had clear directions somewhere easily available.

Évaluation :

3

Mobile app did not work during check out process. When asked to take a photo of dashboard upon return, the form did not accept the photo and let me click continue. I had to access my account from chrome to complete return process. There. Fix your app.

Évaluation :

1

The guy didnt answer the door when my husband rented truck until he got 4 calls from another uhaul company. Then i told him to close out my account cause it was returned on time. Then they over charged us $40

Évaluation :

4

Little hard to find for out of town people. Staff was great

Évaluation :

5

The web app is really terrible. Hire some good developers.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

You don’t have to do anything

Évaluation :

4

Clerk was very helpful and friendly

Évaluation :

5

AWESOME team there . ENJOY THE SERVICE.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The website was having issues. I couldn't log in to extend the reservation and had to call, almost a 30 min wait. The site recognized my device (my name was on the screen) wouldn't accept my password and wouldn't send a reset code to my phone or email. I was worried about the return process because of the log on issue, but that worked out fine without logging in.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The door was jammed and wouldn't open so I couldn't get the couch into the van. Before I came back, I filled up the tank completely with 5+ gallons of gas even though I only went 7 miles total - but they said it was full when I got it (not true, it was 7/8 full when I got in. We had to bring the uhaul back without using it to transport anything and they wouldn't even refund or let me reschedule a ride. The back door was unjammed when we got back so they just wrote me off entirely. Extremely angry and ripped off.

Évaluation :

1

Have a better mobile experience that is backed up by an agent that is present during normal business hours. Also have the people that answer the phone, when you cant reach agent at the business, be able to close out the transaction.

Évaluation :

2

Odometer wasn't working so couldn't complete the virtual checkin. Was then on the phone with U-Haul customer service for an hour and a half, with 75 % of that time being on hold. Failure of service at the location and with U-Haul corporate / customer service..

Évaluation :

5

Mileage was a bit tricky .

Évaluation :

5

Le client n'a pas laissé de commentaire.