Everything was great , service was exceptional, thank you Danielle and GraceCami K.
Customer Reviews for Hood View Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent staff at point of pick up and delivery! Hood River is a bit remote but manageable. Madras Point of Drop Excellent! Some complications/concerns with the Traffic manager Supervisor were noted and an email was sent to corporate Offices.Paul M.
Le client n'a pas laissé de commentaire.dan H.
Drop off after hours was easy and self explanatory from uhaul website.Anna B.
Le client n'a pas laissé de commentaire.Sarah S.
This location guarenteed me a truck and apon pick up I was informed that the truck I was promised had been broken down for weeks and that i would have to make a new reservation for a truck the was over 30 miles out of my way. they refused my 50 dollar guarentee refund and were extremely unhelpful. Worst experiance I have ever had and I will NEVER come back. I will also Refer everyone I know to a different Business. I would like a full refund.Rebecca S.
Staff was friendly and good. Process was easyKevin J.
Le client n'a pas laissé de commentaire.Ralf B.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.KENETH S.
The front desk clerk was so helpful and the staff member when we dropped off was also exceptional.Stephen T.
Le client n'a pas laissé de commentaire.ken H.
The staff was amazing and so helpful and friendly.KATIE C.
My Roomate was moving out and we decided to get a last minute u-haul, well not really last minute, I had been planning on it for the whole month it just happened to be booked last minute because why not? Upon arrival I was not prepared to pick up this rental van at all, since I decided to plan it all last minute I was very unprepared but then Jeramie walked out. Our knight in shinning armor had arrived. Jeramie gave excellent customer service and was very patient and kind to us. The experience was almost magical, some would say.Nicoleta N.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.john W.
Le client n'a pas laissé de commentaire.robert H.
Easy transaction, affable owners. We'll be back.Hal U.
Great staff!Danielle S.
Le client n'a pas laissé de commentaire.SCOTT K.
This location is nice, but just not the handiest location to get to.Randy G.
Danielle, You were Amazing! Thank you for your excellent customer service and taking care of everything! Fortement recommandé!BILLY M.
The truck was barely under a half tankful. Uhaul generously charged me an extra $21 for a gallon of gas I was â€œshortâ€ on. I was told I could drive 15 miles back to town for a gallon to skip the charge. Another (of many) reasons I detest this organization.Richard W.
Longer hrs.Richard W.
I had a terrible experience with Moving Help, the movers did not show up.Joe N.
Friendly, accommodating, and nice to do business with.Ronald F.
Super fast and friendlysiobhan O.
Le client n'a pas laissé de commentaire.Danielle C.
Nothing! Super friendly and easy. By far my best U-Haul experience.MATT L.
Le client n'a pas laissé de commentaire.Curtis H.
Le client n'a pas laissé de commentaire.Jacqueline B.
Le client n'a pas laissé de commentaire.Michael M.
Only issue I had was the lockbox code didn't show for getting the key initially. I got lucky and someone was doing on-site work and could help me. Otherwise check in and out was a breeze.Joshua S.
Le client n'a pas laissé de commentaire.Richard W.
The U-Haul App and Self pick up system is terrible! Husband and I are both tech savvy and struggled with getting your App to work properlyJulie C.
Second time I have used this location, great to work withGARY S.
Le client n'a pas laissé de commentaire.Pat H.
I called and said I would be about two hours late, about noon. She said make it 1:00. So I delivered the truck at 12:50, and was added a $40 late fee. I assumed from her "1:00" comment meant that there wouldn't be a late fee. I guess there was an extra $35 mileage fee that she could not explain as well. Not super helpful.Robert V.
Very friendly service!Stacy C.
They were extremely helpful in getting us set up. Many thanks.james N.
Le client n'a pas laissé de commentaire.curt H.
Le client n'a pas laissé de commentaire.Leonidas M.
Worked out great.Ryan W.
Excellent service.Leonidas M.
Le client n'a pas laissé de commentaire.Michele H.
Uhaul automated checkin does not work. 4 hrs default rental time was inadequate including load/unload.Akara S.
Le client n'a pas laissé de commentaire.TYLER D.
Le client n'a pas laissé de commentaire.Howard H.
Le client n'a pas laissé de commentaire.STEPHEN V.
Le client n'a pas laissé de commentaire.KATHRIN B.
Le client n'a pas laissé de commentaire.reed V.
This place is out in the boonies! Google maps had me get there via a long route that could have been disastrous in bad weather. No flag or sign out side the building, tucked away in an industrial area of Hood River, had to track someone down to help me with a drop off. A better central location in the city would be much better. Next time I'll drop in Lyle, Washington or somewhere more accessible than rural Hood River which is closer to Odel and Parkdale off Hwy 35.Paul M.
Excellent Customer Service. Friendly and very efficient staff. Very pleasant experience doing business with this company.LEONIDAS M.
Low air right rear tireBRIAN Y.
Le client n'a pas laissé de commentaire.ALEXANDER E.
Le client n'a pas laissé de commentaire.ANITA V.
Le client n'a pas laissé de commentaire.Travis W.
Le client n'a pas laissé de commentaire.Lisa P.
1) There was no way of knowing when the premises were open for business on line or in any UHaul documentation. They were closed Sundays. Wasted a trip there. 2) Had real difficulty using iPhone to return trailer on line, mostly because the website's documentation for how to troubleshoot "location uploading" is woefully inadequate and inaccurate.Timothy B.
Thank you for being so helpful and kind!Abigail F.
Very nice great customer service!CASEY KEITH L.
Very unclear about how to return the equipment. Business was closed and only phone number provided went to answering machine. There was no tongue lift on the trailer and no jack or tool to remove it with. (worker installed the trailer using a floor jack which was locked away in the building apparently. ) I Was stuck at the site for a lengthy time trying to understand how to remove the trailer without injuring myself. Tongue weight on this trailer is several hundred pounds and, while I was finally able to lift it off the hitch it ruined my leather boot when it came down almost crushing my toes.ARCHER M.
Le client n'a pas laissé de commentaire.chin C.
Le client n'a pas laissé de commentaire.GARY S.
What I wouldn't recommend it making a reservation through U-Haul. Reserve a month ahead of time for the location 2 blocks away. 2 days before our move, no truck and I had to drive 40 minutes to another location to get the truck. I guess U-Haul doesn't understand what a reservation is. We do this move 2 times a year for the last 10 years and the last minute truck shuffle pick up is getting worse.Ken Z.
Le client n'a pas laissé de commentaire.Howard H.
Le client n'a pas laissé de commentaire.FRED DELBERT W.
Le client n'a pas laissé de commentaire.carrie M.
The Stevens' Family operating Hood View Services are very customer focused and made my rental experience a great one. I will return in the future and recommend their services to others in the Hood River Valley. Thanks - Jeff Knappjeffery K.
Le client n'a pas laissé de commentaire.Craig C.
Was just a drop off center no personnel around.DANIELLE E.
Le client n'a pas laissé de commentaire.PAUL P.
They were great tp work with. I appreciated the phone call to clear up my drop-off and also the day of pick-up I was late and they called to verify I was still planning on using the truck. Glad they didn't cancel my reservation.deborah G.