Customer Reviews for Hop N Go
(U-Haul Neighborhood Dealer)

Évaluation :

1

It was hard to find the location. No signage to let people know that was the place to pick up trucks. There was no dolly which I requested. The young lady did not know if I could go to another UHaul to her a dolly. She appeared to be high and did not know anything. There was already damage to the truck on the sides of the truck when I picked it up but there was no way to inform of this. I wanted to exchange for a smaller size because the truck was a lot bigger than what I realized but the young lady did not provide an option for me to go to another UHAul to exchange trucks. I just would not use this particular place again

Évaluation :

2

The clerk said he has contacted U-Haul to explain that the truck we rented was having issues and that the check engine light was on. We were able to make one haul before trying to back up to our place and the power steering, the accelerator weren't working. The break barely were able to stop us from hitting my neighbors cars. We live on a slight incline and the truck wouldn't accelerate, and just started rolling backwards. I paid for help, and the last 3 hours I had them, I just had to eat because we had to sit and wait for our repair guy to drive from 2 hours away, then get here, but the part and fix it. It's now 11:30 pm and I'm still moving because the 4 people I had couldn't do anything, but I still had to pay them

Évaluation :

3

Very fast and professional.

Évaluation :

5

Great experience. Very easy.

Évaluation :

5

The process took LESS than 10 minutes. They got my name, address, phone number, and email. I paid the bill. They handed me the keys. And I was a Walk-In. No Pre-Registration required. Je les recommande fortement. 

Évaluation :

3

There too many hidden fees they don't tell you about beforehand. Thought it was going to be $20 as advertised on the trucks.

Évaluation :

4

No people. Just dropped key overnight.

Évaluation :

3

The parking lot is not very big. Try to designate parking or space for U-Haul equipment only.

Évaluation :

5

Merci.

Évaluation :

4

The drop off was much smoother and the counter rep was quick and efficient.

Évaluation :

5

Everything went nice and smooth, however in the future, it would be nice to have somebody available for walk-through together and check the truck conditions/damages.

Évaluation :

5

extend the 24 hours to about 28-30 hours other then the time everything was amazing.

Évaluation :

2

Store clerk tacked an unauthorized charge insurance to my bill. When I confronted him he feigned no knowledge of it.. Crooks

Évaluation :

3

First of all, the dolly I ordered was not available or in the truck. Now I find out the location on oleander drive charge me for 2 days when I had it less than 8 hours. I find this to be completely unethical if not criminal. I'd appreciate a call back at 719-221-8700

Évaluation :

2

I was returning the truck and it was due at 6:30 on 9/27/24,I was there on time and I went to turn the truck in and the person behind the counter was working the store and putting the info in and it took him about 15 minutes so I got charged another day for being late! I am a disabled veteran on a fixed income and can't afford that!

Évaluation :

2

They didn't do a vehicle inspection before I left and charged me for 20 extra miles and gas that I did not use

Évaluation :

5

Manager was very helpful and polite

Évaluation :

1

Do not use as a counter pickup. The employees acted as if it was an inconvenience to check me out and give me my keys.

Évaluation :

2

I could not get in touch with this location. And I called during several different times of the day. Since we dropped off after hours, I would've liked to been answered the next morning to confirm everything was sorted out. The person working at the gas station had no idea if we were in the right spot/what to do with the keys. Since people are dropping off very expensive vehicles/equipment and potentially owing a lot of money, the employees/UHaul representative for the location need to be more responsive/know what is going on.

Évaluation :

2

the condition of the cab was so poor, i had to take it to a cleaner before i would consider driving it. further, there was dirt and left over materials in the truck itself. very poor

Évaluation :

3

Chose online to do a counter pick up but couldn't do that when arrived and had to redo everything through the clerk's phone. Was supposed to have furniture covers but they were not in the truck.

Évaluation :

2

The pickup and drop off location is not very safe (especially for college kids) and we had the most horrible experience with the truck it seemed to be brand new but the A/C was broke and it was 92 degrees outside which made our moved miserable here at the beach. I've always used Uhaul for all my needs but unsure if we will use it again the the future as we have a move coming up soon :(

Évaluation :

4

I have no further comment on the pick up Location but when it comes through the drop off, I did all the work. This was transfer of effort in a classic form me the customer did everything to process the truck for you and your next customers. You should be paying me. This was highly annoying took a half hour And was not my responsibility. This will make me think twice about using U-Haul again. I suppose you think that your customers aren't aware of transfer of effort and the phrase " Just get the app." All of that is not as simple as saying it talk as cheap, but like I said, you are over, automated and extreme violators of transfer of effort.

Évaluation :

2

Pickup process not smooth. Key boxes difficult to open by employee. Locks were difficult to open. Owner should replace with something new and weather resistant. There were ashes in the ash tray from previous rental. Windows dirty. Location did not provide shipping blankets as reserved