Customer Reviews for Hope Janitorial & Foodservice Supplies LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hope Janitorial & Foodservice Supplies LLC

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Gregory C.
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Michael C.
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Gregory C.
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Cynthia R.
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The lady that checked us in was a bit rude, unfriendly, acted as if we were bothering her. However, the other lady that took us to the truck we rented, was nice and polite.

Joseph M.
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The only issue is that when booking it said we could drop off 24 hrs but when we got there it said there was a $20 convenience fee if we dropped it off after business hours.

mark G.
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Eva P.
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Christopher M.
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I know the gas needle was where it was supposed to be when I dropped it off, my bad for not taking a picture , I know it’s only $5 but that’s crooked so I would not recommend anybody

Caleb W.
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Tammy A.
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Michael R.
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Adam C.
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Walter M.
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Lady worked to fix an issue from the reserve, very kind, clean, and even helped me save about $30. If I rent a U-Haul again, I will be sure to use this location.

HT S.
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dan F.
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I had difficulties with the website to do an after-hours turn in. It worked out, but I'd like to suggest finding an alternative. Two points. Not everyone has a smartphone and the process doesn't lend itself to easy work (I didn't know it had to be completed on site, for example). I was lucky in that the lady I spoke to on the 800 number took care of me and it worked out, but relying on someone having a smart phone or, in my case, having it working right (which mine didn't that day) creates a very real possibility of some added charges that really wouldn't be fair. Just my thoughts.

Tim J.
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William M.
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Brought the truck back on 1/2 tank as it had been when we picked it up. The girl at the desk didn't want to go out and look at it while I was there and then I get an email saying it wasn't on 1/2 tank and charged me $11 for fuel! I guess the only way to eliminate that will be to insist the receiver look at it and return it with more fuel than it was picked up at.

Eva P.
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Ronald G.
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Closed when I dropped off

Johnathan M.
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The service was fine

jackie G.
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Dennis D.
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HT S.
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Very nice people and very efficient. Will use them again in a couple of weeks, and this is now my go-to UHaul local location.

James A.
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ELVA RAE F.
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The lady came to my new home to verify i had hurt my back unloading the truck. Still not sure what her true purpose was in coming to my door knocking as i stayed in phone contract throughout.

Kuenn D.
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James A.
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steven H.
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Perfect

Jon C.
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Everyone involved was very polite and professional! Thumbs up

Ashley H.
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The battery died and I had to go go buy jumper cables and get someone to jump me off

Joelene L.
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Jimmie H.
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Doug W.
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glen S.
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Gerald G.
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Lance S.
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Linda R.
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Lady at front desk was friendly and very helpful with all customers. we appreciate her help and will use this location again.

Kristie K.
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David H.
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They are very polite and helpful I will use them again and recommend them to others

Jeremy N.
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Richard J.
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Ernest P.
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Charles J.
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patricia L.
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Edgwina C.
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Barbara H.
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Daryl D.
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Steve B.
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Again, the drop off location was supposed to be Derrick’s Detailing in Cullman... the app showed it... it doesn’t even exist! I had to find another place to drop the trailer off. Why are these people in your app?

Rhonda B.
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Customer services was great and fast. On time.

Jennifer P.
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Melissa W.
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Mark M.
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Good job, no Haskell.

Virgil J.
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Dallas S.
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Excellent service but the UHaul app sucks

Cody S.
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Sandra B.
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Darryl H.
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I don't know how you could have made it any easier.

renee H.
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Abigail J.
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Johnny M.
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If U HAUL ALREADY HAS 16 FT AUTO TRANSPORT TRAILORS THEN THIS IS NOT NECESSARY, IF NOT, 16FT TRAILORS WOULD BE A GOOD INVESTMENT, WE HAD A SMALL VEHICLE AND THERE WAS ONLY ABOUT A FOOT BEHIND THE BACK TIRES, "BUT" THE FRONT TIRE RESTRAINTS IS REALLY A GREAT TRAILOR ADDITION, OTHER THAN THIS THE TRANSPORT WORKED VERY WELL, GLAD TO HAVE U HAUL AROUND WHEN YOU NEED THEM.

Roger B.
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James O.
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Barbara H.
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The staff did not come out and inspect the drop off they just said go park it in x spot and told us we could leave afterwards

Takashi H.
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Jana F.
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Gary J.
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Zachary P.
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Location and staff were great but I think $70 was a lot just for me to move across town

gary C.
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John P.
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Jeremy H.
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I returned the truck after hours on Friday Saturday I got billed for 2 more days I want my $139 dollars back

Jeremy K.
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Robert S.
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TONNY H.
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They offer very good customer service.

Billy J.
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The ladies at this U-haul were very nice and were very helpful.

Tabatha B.
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Billy J.
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Carla S.
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they try to ripe me off will never use them again

Robert A.
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Debra D.
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service was terrible.... and didn't get the return email for 2 weeks then got over charged for gas and after a phone call they won't do anything about it... not a customer service place at all

Charlotte G.
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After hour drop off, the personnel decided to claim we didn't clean the truck. This will be disputed through my capital one credit card.

Jaimie B.
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Jayson W.
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Have a contact number for a location if they are not open during their operating hours. The Rental location in Cullman Alabama being closed caused a bunch of confusion which has lead me to be over charged.

Judy C.
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Fix the truck. It was not running on all cylinders. You should start them out on full so it is easy for the next person.

martha P.
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No one was there. I did a express check in and it was awful

Shawn R.
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LISA W.
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I originally reserved at Kings Auto Sales. The day of pickup they informed me I had to go to a Poultry Co in Jones Chapel for pickup which was very inconvenient. I began making calls to Cullman vendors and Hope Janitorial was the only vendor who offered to help me. Even though we downsized the truck it was convenient for me and very pleasant to work with. Recommend them to anyone.

Trevor N.
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I called and asked to extend the rental if it was not already booked. The lady I originally spoke with was very nice and said that I could extend the rental since it was not reserved. Several hours passed and I received a phone call from the location where the woman immediately demanded ri know when I would have the rental back. I explained what had transpired earlier and she told me it didn't matter and that I would have to have the rental back by 4:00 or forfeit my deposit. I was an hour away and rushed the vehicle back, made it on time. One nice lady checked the vehicle in and was friendly and professional in doing so. At the end while I'm waiting for my deposit to be returned a scowling woman comes from the back does some sort of funn y math and rather than getting a deposit back I magically owe her. She does not explain the charges at all and said the lady I originally spoke with was gone. I feel like this lady reached into my pocket and stole from me. She singlehandedly turned this experience from positive to the worst I have ever had. The other people that worked at this place were all friendly and professional and this is not meant to be negative towards them in any way.

Johnny B.
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Asa P.
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beverly R.
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Gary S.
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Lawrence P.
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I tried the online check in and it was a miserable experience. I was to pickup the truck at 8 am. but the online person rejected my rental after I sent her numerous pictures to identify myself. It was a no brainer to identify me as I had a current license picture and my photo that was sent. I wasted 1 hr and 20 minutes until the store opened to get the truck on a moving day with all my help waiting. The store owner was great but as for the online check in, I will never risk using it again.

Brian O.
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This particular U-Hual site in cullman, Al was poorly managed. They came up with their own rules ontop of trying to enforce u-huals rules. Managment here tries to overcharge for days not used and demand higher premiums before your able to rent a u-hual unit from them even when presented a quote from U-Hual. Also this site has a small dog that will bite at your feet and clothes with the owner doing nothing to restrain such animal from doing so. Very unprofessional help and zero courtesy.

John W.
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Landy I.
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James L.
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Samantha R.
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Terry K.
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Better maintained trucks. Tires were not balanced and truck needed front end alignment.

Rebecca K.
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I returned the truck and dolly after hours and had no difficulty finding somewhere to park.

Paula C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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