Better customer service
Joy O.
Customer Reviews for Horizon Distributors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service. Staff deal nice!
Nobil G.Nothing . Everything is just fine there very good location.
Alanzo W.Terrible customer service at this location. No one answers the phone or door. There is a woman (Donna) who's number is provided as contact and after finally answering the phone, she is highly unprofessional. I was pulled over and given a ticket because there was no registration on the vehicle and she proceeded to laugh. It would be in your best interest to not do business with this company because there can be more customers, like me, who will never rent through here again.
Tashya F.That representative to rough she is not nice
Maud J.I called for a van to use for a few hours that morning. They had what I needed and I was on my way.
Diana M.Quick drop off. The guy who helped unhitch was very nice.
Sally M.Poor customer service/ accessibility for mobile pick up
Phillip W.Truck should of been wash . Windshield was extremely dirty inside and out . The rotors are warped , when applying brakes the steering wheel shakes. Other than those two safty issue I got my project done.
Christopher C.They (and all authorized dealers) should be required to stock basic equipment like hitches and locks so people don't have to search around before going.
HARRY P.Instructions link didn't work for how to return the vehicle. Plus I never received the email for all the paperwork. Moreover, a hard copy of the deal wasn't provided.
AHMADABDUR-REHMA J.Easy and convenient, very reasonable pricing.
Robert T.There is nothing I can think of to improve. My whole experience was great!
MARCC C.Fuel was not full. It was on the right series of lines when I picked it up. On first refill it went to the far right white line.
Patrick S.Excellent service à la clientèle.
Monica M.There was no clear Signage for the location. The staff was friendly and accomodating
Brittany S.They are trash
Hekmatullah S.Another problem with the fuel level. The woman said it was full but when i got in the truck it was at the halfway point. I then got charged for not filling it up all the way. I would like my money back for the fuel charge.
SAMUELDEAN R.Had 12 o'clock pick up the lady showed up at 1:00 pm. Even though we had filled all documents online and there were no paper work left she made us wait an additional 30 min wait because she didn't know the password for her computer,
Farhad B.When making the reservation I choose the option to remove the Safe Move from my vehicle. The representative at this location decided to add it on my contract without my consent and now she is not returning my calls.
Denese B.Keep doing what you are doing. Thank you for your service.
ONEILOMAR W.