Just keep doing what you're doing! Very good service. Nice clean facility.David R.
Customer Reviews for Horizon Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Shelbyville, KY 40065
Services dans cet établissement :
- Lun - ven : 9h am à 4h pm
- Sam : 8h15 am à 11h45 am
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Greta P.
Le client n'a pas laissé de commentaire.ZENOBIA M.
Le client n'a pas laissé de commentaire.Kevin B.
The people were friendly and helpful.Lizbeth S.
Fast service, very courteous!Mary M.
Le client n'a pas laissé de commentaire.James H.
Louise Riley went out of her way to upgrade us twice. Excellent service à la clientèle.James M.
Le client n'a pas laissé de commentaire.Sherman A.
The 15 ' truck did great pulled better than I expect it would and it pulled my trailer great. The only issue I had with the truck at all was some of the stuff that was in the cab overhang got wet. When we returned it down here in Florida the lady commented that it was probably one of the worst that she had and that it would definitely be looked atMARTIN B.
Le client n'a pas laissé de commentaire.Gayle M.
Le client n'a pas laissé de commentaire.Jonathan P.
Horrible experience,they threatened to call cops on us when we talked to them the day before. Dont go to this U-Haul location....JEREMY R.
The staff were excellent and friendly. Helped me with a last minute issue with no problems. I would highly recommend and I will go to them if I need a haul again. âï¸âï¸âï¸âï¸âï¸Donna F.
Le client n'a pas laissé de commentaire.Dale G.
Le client n'a pas laissé de commentaire.Darrell S.
Le client n'a pas laissé de commentaire.Chad M.
Le client n'a pas laissé de commentaire.Missy Ann B.
I don't think anything can be done to improve this location. The staff went above all means and was absolutely excellent. It was by far the most first rate rental I have ever used. I highly recommend anyone to use this rental establishment.Ralph D.
U-Haul could not provide me with the equipment I reserved, this was no fault to this pick-up location however. I was moving my parents from KY to IL, arriving and leaving on the same day. Had to go to Lowe's and purchase a moving dolly.LORI S.
I dont see any room for improvement. You are excellent in every aspect.I rate you #1.Keep up the good work.ðŸ˜€hilda M.
Nothing to improve. Wonderful serviceRene B.
Overall the facility and staff were fine but I feel like I was overcharged as the initial quote was approximately 90,00 $ but I was charged 153,00 $. I will be contacting the location to dispute charges as I drove only approx 35 miles and no reason for the charge to be 153 $Kim F.
Le client n'a pas laissé de commentaire.Katie M.
Le client n'a pas laissé de commentaire.ROBERT H B.
Le client n'a pas laissé de commentaire.Cody P.
Le client n'a pas laissé de commentaire.JOHN W.
Staff was great!Jerry L.
Le client n'a pas laissé de commentaire.Lauri A E.
We are trying to get a refund because the car hauler was too little what can I do ???Donald R.
Have a full tank of gas when the truck is picked up.CATHY L.
Nice facility.Anne M.
Incredible. I am moving out of my ex's house and was in a big bind. I got a truck, a storage unit and help moving all in one place the same day! Thanks to Louise and Brittany.John F.
Le client n'a pas laissé de commentaire.Doug B.
They advertise 19,95 but my bill was 72 $? What the hell.Lekita B.
Staff was helpful & courteous. Only reason I couldn't give a 5-star rating is because I had been told while making the reservation over the phone that I would only be charged the rental price for a 10-ft truck since there were no 10-ft trucks available when I needed one...instead I had to rent a 17-ft truck and was charged full-price for the rental.Steve B.
Le client n'a pas laissé de commentaire.Pat R.
Le client n'a pas laissé de commentaire.Carl T.
Le client n'a pas laissé de commentaire.Richard B.
If you are dropping off after hours for a larger rental in their front parking lot area is tight. But the building and outside area was very well maintained.chastity D.
The customer service of the lady at this location was fantastic!! She was very knowledgeable and very helpful!! Thank you for making my experience in renting an intown truck nice!!Amy D.
Le client n'a pas laissé de commentaire.PAULA B.
Le client n'a pas laissé de commentaire.Sandeep P.
Le client n'a pas laissé de commentaire.Dwan T.
I would suggest the main call center connect with the rental agencies about their equipment in stock. We reserved an appliance dolly and Horizions didn't have one. It wasn't their fault. All and all it was a pleasant experience with them.Crystal O.
Everything was perfect! Louise accomadated us when we had to change our day too!nancy H.
Le client n'a pas laissé de commentaire.Robin C.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Hope D.
Le client n'a pas laissé de commentaire.Charles J.
Louise was WONDERFUL to work with, incredibly knowledgable and extremely kind. She made my experience seamless which was so helpful because moving has a stress of its own. I definitely choose Horizon Storage to be the ONLY place in Shelbyville I will rent my U-Haul trucks from.Jeremy C.
The office was closed and there weren't clear instructions on how to turn in the uhaul. The drop off location was closed on Sunday also so now I am being charged for an extra day and after hours fee.LISA L.
Nothing comes to mind. Was well taken care of by all the staff.Mark M.
Do what you been doing. It was great doing business with all the crewRobert M.
There was some confusion that came with the rental face to face conversation about insurance and what was requested from online check in. They also boosted a Military discount that I never received. Over all the truck ran great and we no issues moving.Gary C.
Le client n'a pas laissé de commentaire.BRUCE R.
Le client n'a pas laissé de commentaire.Alan C.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.Jesse G.
Le client n'a pas laissé de commentaire.Timothy M.
Louise from horizon storage was very helpful & friendly!JENNIFER D.
Le client n'a pas laissé de commentaire.JOHN I.
Louise, the office mgr, was very helpful with info and setting up our reservation. Edwina was there to assist us when we picked up our rental on Saturday, May31st, and was an absolute lady! Would definitely recommend the service I received!Lillian P.
Change attitude of managerDiane S.
Location was unmanned due to virus. Fine. BUT, on the phone person could not get it thru his head we needed a manned location. I had no internet with me, no access to one, no smart phone, was not able to give him a password to my e-mail. I carry only a flip phone. My daughter had a smart phone but we were unable to get the info he required. When we finally got thru to a manned location, it went smooth, even tho they were in the midst of painting the facility. Your automated system may work fine 90 % of the time, but you have to understand there are occasions when it won't.Fred F.
The staff of horizon goes above and beyond as always, I HIGHLY recommend them for your storage and Uhaul needs - BoslerJohn B.
The people at Horizon Storage were so nice and very helpful. I tried the 24/7 service and it was so easy and if you had a problem you could call the U-haul help line.ricky B.
Le client n'a pas laissé de commentaire.Alan W.
The staff was unbelievably helpful and personable.jeffrey S.
Very Very Friendly, helpful, knowledgeable of what was best for me. I will absolutely use them again and recommend them to others.douglas P.
Le client n'a pas laissé de commentaire.Martha L.
Le client n'a pas laissé de commentaire.Judge I.
Nothing at all. Excellent customer service every timeERIC C.
Le client n'a pas laissé de commentaire.Diane P.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.Priscilla P.
Le client n'a pas laissé de commentaire.Johnna M.
My experience at this U-Haul was excellent the staff was very helpful in understanding they answered all my questions I would definitely and have actually recommended this U-Haul place to rent their stuffThomas M.
Overall everything was great! Clean storage, phone always answered and helpful. Have already recommended to several of my friends.Vickie L.
Le client n'a pas laissé de commentaire.Glenn M.
Reserved a 17ft box truck! Got there and they didn't have it. Was giving the 20ft truck instead and not charged for it. Problem was that the 17 ft truck was the biggest I could get to fit at the condos. which is why I drove 30 min out of my way to get it. Had to park a good distance away from the condo and move it by hand to the truck very inconvenient and A LOT of unnecessary work for me and the people helping me. Not to mention a bigger truck uses more fuel so an extra cost for me as well. I have used uhaul several times but this was very disappointingNick S.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Peggy R.
Le client n'a pas laissé de commentaire.Phyllis B.
Le client n'a pas laissé de commentaire.betty T.
Louise makes this store top notch!nancy H.
The staff at horizon is always friendly and helpful, they go above and beyond to provide top notch customer service with the uhaul and there storage. I recommend them for all of your needs. J BOSLERJohn B.
Le client n'a pas laissé de commentaire.Roddy W.
Check in was easy. Drop off was easy due to returning on a Sunday. The vehicle was clean and nearly new.Gary D.
Ordered rental with an Appliance Dolly but not there. Had to rent a two wheeler instead.Marsha D.
Le client n'a pas laissé de commentaire.Angela P.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Kenny S.
Le client n'a pas laissé de commentaire.Kevin J.
Le client n'a pas laissé de commentaire.Mike P.
Le client n'a pas laissé de commentaire.paulette H.
Friendly and helpful service. Very accommodating!Kelly H.
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.jerry K.
Disappointed in 2 things, #1 the breaks were going out, and#2 we over filled the gas and weren't offered a money exchange difference,Patricia C.