Évaluations des clients House of Blu

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de House of Blu

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Robert F.
Évaluation :

have more vehicles available in mid size ( 10' )

Christopher J.
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My uhaul truck was originally booked online for pick up at is recyclers in Callander, On. Upon arriving at that location I was informed they were no longer a U-Haul service provider, and had not been for several weeks. I was redirected to the house of Blu location which was very accommodating. U-Haul head office should update their online service to remove any locations that no longer exist. I lost 3 hours due to uhauls mistake and was forced to keep the truck for an extra day.

Eric P.
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Took me 1hr to get the truck unstuck at pickup, it was backed up against a tree on ice. When i dropped the truck off the lot wasnt plowed with almost 1ft of snow, truck got stuck again and couldnt reverse into parking spot.... so had to park it infront of other trucks....

chris S.
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The address provided is a business not related to Uhaul and there is a sign on door to call. The trucks are in lot next door that was full of run down cars and trailer. There is no one to deal with and my on-line check in was not working. Truxk was sitting in a large mud pile. On phone line for 57mins to get through the online process. Key box nailed to tree that was behind one of the trucks. Called the local number and got an answering machine. It was 2pm and no one ever called back. Once online worked went smoothly but still had to deal wit the subpar lot location.

DAVE W.
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Le client n'a pas laissé de commentaire.

Mark P.
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Took me a long time to find the key drop box. Box was stuck in amongst trees behind trucks. Need to put signage up to show location of box. Lost 1/2hr of day trying to find the box

Bruno S.
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None.

helene K.
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It was a nice experience.

Robert R.
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Keep the good service. When trying to leave the trailer in other town was way too expensive need to bring back to North bay instead of my hometown

Tessa S.
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I had to go to 2 locations to pick up wasting my time and making me late. I was not informed of this until the morning of pick up and I do not appreciate this inconvenience. then Trying to find the trailer in the field that it parked wasted more time and was frustrating and so so stupid. Why???

Hailey V.
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Broken key receptacle

TIMOTHYD B.
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Le client n'a pas laissé de commentaire.

sean C.
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First of all like to make a suggestion for this stuipd comany ...if ur making a reservation make sure the truck is available on that date ...so the person doesnt have to run around looking for a.truck at a different location..any normall company does this when ur making a reservation they tell u if that date is available or not ..and the people who run this company are very rude and hang up on u when ur talking to them ..i will never rent from uahul again

Nathalie G.
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We got there late at night, very little signage and hard to manoeuvre. Rained recently and very muddy and once again harder to manoeuvre. Seems like there may be a few abandoned cars on the lot as well

WILLIAMM R.
Évaluation :

Better U-Haul signage is needed at this location. The U-Haul vehicles are kept in a dirt/mug parking lot with other stored vehicles. Keys are only dropped/available through a lock-box. Customer service representatives at this location are very, very helpful, but only available by phone.

Mike C.
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Was fast, available, quick, and easy. Was what I needed at the time.

charles S.
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Le client n'a pas laissé de commentaire.

Clifford F.
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This location was messy. The lock box is down a small hill in a ditch. Mud on the truck and around it. The truck was backed into the bush so it was hard to the walk around check on it before getting in.

Jason M.
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Le client n'a pas laissé de commentaire.

Nolan H.
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Ordered moving blankets, got an email the night before saying my truck and blankets were ready. no blankets in the truck and the trucks are just parked in a lot no one there to help with issues. owner is impossible to get a hold of, I had called numerous times leading up to my reservation with no response. Their business is actually in North Bay 30 minutes away. Worst experience I have ever had getting a Uhaul.

SHERRY D.
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Very upset poor service not satisfied would tell people to go anywhere else

Andrew M.
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Very friendly representative. OTHER NOTE! The on-line booking system was horrible. It is confusing. You are forced to sign in when you are sent a confirmation. I never created an account so how does someone sign in. You are given info via email but you are not! Fix your system U-haul, I expect better!

Ron L.
Évaluation :

When I have to go pay at one end and pick up the trailer in a mud hole, I will be renting from another location next time.

jeff O.
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The unit she had rented me the tires weren't the best. So I took the other unit. The women is very hard to contact. I've been to her office 3 times this week to get my deposit. All before 4 pm. Closed every time. Her office is located 20 mins across town from we're the rentals are stored. The rentals are not under surveillance. On of the worst experience I've ever had with U-Haul. I highly do not recommend this location

Glenn T.
Évaluation :

I found it very inconvenient that this uhaul vender is only open on weekends. Other North Bay and area distributors couldn't provide me with a auto transporter but suggested I go to the uhaul website. Website was difficult to navigate so I changed my plans and had to rent monday morning

Ralph C.
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Le client n'a pas laissé de commentaire.

Roger F.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

Guylaine T.
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The website indicates that this location has a store to pick-up the key. A few days before, I also discussed this rental reservation on the phone with an agent and specifically said I cannot use my phone. I don't have data on my phone and cannot get the keys using my phone. I should be able to call U-Haul from the site and get the help from an agent to get the truck from this location or any other location that does not have a store.

Garland G.
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Le client n'a pas laissé de commentaire.

Ryan P.
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When I searched online for the House of Blu, I saw that they had an office right beside the trucks. When I got there in person, it was only a self pick up. I believe that there could possibly be a better way to inform the renter of this information & where the lock box is before hand. When I was confused, the lady on the other end was extremely helpful & made the process immensely easy - I just wish I didn't have to bother her for the information to get started.

TIMOTHY B.
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Le client n'a pas laissé de commentaire.

benard G.
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They didn't check my truck to see if it had the right hitch, where not even at the location to pick up the trailer and to drop off, no check in. They are not very professional with people. The trailer was great and work well, i will rent trailers again but not from that location.

Joseph E.
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Le client n'a pas laissé de commentaire.

Vivianne T.
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Le client n'a pas laissé de commentaire.

kelly T.
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Le client n'a pas laissé de commentaire.

Michael E.
Évaluation :

The back door came down on my friends shoulder hard and i hit my head off of it

Rick D.
Évaluation :

better lighting...the service was very nice though

Ron F.
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No one was there when I went to pick up trailer.

jack D.
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I did not deal with the house of Blu. I only drop off the truck there after hours

David G.
Évaluation :

The area has large, deep frozen puddles in the mud. In order to get into my truck rental I had to stand in ankle deep water to unlock my truck. The key pick-up lists a nearby building,. It in fact the key pick-up is even closer, attached to an adjacent hydro pole. Other than that, it was easy to find.

David P.
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Le client n'a pas laissé de commentaire.

Melanie B.
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I had nothing but problems using uhaul! Not only was the dolly not in the vehicle neither was a snow brush to remove snow! DO NOT RENT FROM UHAUL!!!

cristian F.
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The Pick up address is at one Place, unattended Than you have to go to a different place to pay I never had this type of trailer , didn't Tight the hitch properly so almost had it out and that could have been a disaster Bullshiiiiit Thanks

Stacy R.
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Le client n'a pas laissé de commentaire.

Terry W.
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What would be helpful is for those who do not have a ride offer a shuttle service.when i droped off my truck i had no way home so i was stranded and this office is quit a way out of town cant really walk it.

Chris C.
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Faster checkin

Andrea M.
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Le client n'a pas laissé de commentaire.

corinne S.
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Thank U so very much

jamey T.
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Le client n'a pas laissé de commentaire.

guy P.
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Very helpful

craig D.
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Le client n'a pas laissé de commentaire.

Alejandro E.
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Just backing up at night not light and bussy street.

David W.
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Le client n'a pas laissé de commentaire.

Cory S.
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Le client n'a pas laissé de commentaire.

Steven W.
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We rented a 6 x 12 closed trailer. We had a safety issue with the trailer, where the trailer hitch came off our trailer ball while we were driving. The trailer swayed around until we safely stopped on the side of the road. This was a very big safety issue, fortunately our vehicle was not damaged, we were not hurt and we did not collide with oncoming traffic while this happened. Upon further inspection, it was evident that the pin was fully rusted and broke off. Regular safety checks should be completed by Usual to ensure that trailer/vehcles are safe to be on the road. We would appreciate a e-mail response to ensure that this e-mail has been received and is being taken seriously. We did mention this to the woman at the location and she was going to place a service call in to have it repaired.

Kim H.
Évaluation :

The girl how checked us in was really nice. She was quick and efficient too.

Dave C.
Évaluation :

That in the truck floors you put non slip stripes those floors were impossible and extremely dangerous while loading and unloadin the truck do to winter snow making the floors wet and slippery like a ice rink honestly those thin blk slip strips every 6inches would really help alot and make it a safer environment loading and unloading the truck.

paula D.
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Le client n'a pas laissé de commentaire.

bernie M.
Évaluation :

While the attendant was professional and pleasant i do have concerns over booking paractices...i was in need of a car hauler but had to settle for a car dolley since car hauler was booked to go out of town...upon pickin up car dolley i noted car hauler was still on lot and inquired if it wuz available and told no it is still booked...upon returning returning car dolley same day i noted car hauler had not moved...the car dolley did do the job but was more work for me since i had to dismantled driveline in order to haul vehicle...the car hauler would have been ideal...i wish attendant had called to verify that individual wuz sti picking up car hauler at the time i was on site since i am a repeat customer

Lesley Dawn M.
Évaluation :

Excellent customer service!

MICHAEL H.
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Le client n'a pas laissé de commentaire.

Cheryl C.
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It was very dark when I returned the truck. A light in the area would be helpful.

Dan L.
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Would be nice to have an ice scraper in the truck, had to wait 10 minutes before I could leave warming up the truck enough to clear the ice on the windows.

shelley C.
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Le client n'a pas laissé de commentaire.

Raymond D.
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This was the worst Uhaul drop off ever. 90 minutes, I had to take off the trailer myself then spent 20 minutes for her to figure out my refund. Very dissatisfied with this location worst I ever had.

steve S.
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Le client n'a pas laissé de commentaire.

Timothy K.
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Clerk was extremely helpful and friendly.

Wayne C.
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Le client n'a pas laissé de commentaire.

Bradely M.
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She did not know how to use a computer ,I had to pay fucking cash ,are you kidding me.not good.

michael K.
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The young lady in charge of the location was very accommodating. We had to change our reservation times many times, and she went along with that. Thanks!

Maxime L.
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Le client n'a pas laissé de commentaire.

Allan S.
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Le client n'a pas laissé de commentaire.

Diane M.
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There was an awful smell of manure in the back of the truck despite it being visually clean

Diana S.
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Le client n'a pas laissé de commentaire.

wayne W.
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Le client n'a pas laissé de commentaire.

Kaitlin M.
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Friendly staff, great vehicle, well maintained. Would definitely rent again and recommend to someone. Especially from being out of town and renting for a friend, no hassle and in and out in no time. Thanks again!!!

whitney C.
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Customer service was excellent!

Marc-Yvan D.
Évaluation :

Your U-haul app was unresponsive after taking my first photo, I had attempted to login at the rental office but the app kept identifying the commerce(HVAC store) next door as the proper location to start my pickup process. I basically had to wait until the rental office opened to get my keys and even then with all the resevations/payements already processed through the phone from our departments' secretary the day earlier, I had to go through the trouble of getting that info agian for the clerk to give my my rental. I wasted too much time just trying to get my rental, if I had known that the early pickup service would have delayed my whole day by an hour I would have gone elsewhere.

michael L.
Évaluation :

Great place friendly

WIN M.
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Documents were sent to us in html format and one of the pages of the contract would not open. Also, the diagram of the vehicle with Uhaul's indication of any damages would not open. When I called the Uhaul office and asked for these documents the girl I spoke with was indifferent to this. I asked her to send these 2 things to me and she never did.

Urs R.
Évaluation :

The vehicle puffed a lot of dark smoke out of the exhaust when we left the lot. We were happy that we didn't have far to go. The interior was clean, but smelled like dog. The last truck we used from this place was much better.

jim M.
Évaluation :

Wasn't able to obtain sufficient tie down accessories and protective blankets from this U Haul Dealer. Also I was originally promised that I could rent a Utility Trailer, than later advised I could only have a 15 foot Moving Rental Van. I was not pleased! Very hard on gas.

jim L.
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Le client n'a pas laissé de commentaire.

mark R.
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Le client n'a pas laissé de commentaire.

Karen S.
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Very easy rental, pick up and drop off process..

bryan M.
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Le client n'a pas laissé de commentaire.

Denis S.
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Le client n'a pas laissé de commentaire.

Stephen G.
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Very responsive to my initial query and short notice booking. The attendant was very pleasant and competent. The truck was in very good condition.

ronda J.
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The lady at the office was super friendly and helpful! Kudos on excellent customer service.

heather R.
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Good service and nice staff. Can't think of anything more

James B.
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Le client n'a pas laissé de commentaire.

chris D.
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Le client n'a pas laissé de commentaire.

melony F.
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Always great service

Andrew B.
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Le client n'a pas laissé de commentaire.

rene G.
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Asked for a paper copy of the charges, did not get one.\ Staff did not come out with me to the truck to check the damages and scatches on the truck. But most important I was charged in Miles not in KM. I was charged $1.11 per miles instead of $.69 per KL. I was charged almost double. Called your call centre and explained the situation. Will have to wait until North Bay site General manager looks at the problem. I can be contacted at 1 705 493 4883 /Thanks

Kenneth L.
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I liked the girl working the desk.

Terry T.
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Le client n'a pas laissé de commentaire.

john S.
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No need to do anything, the equipment is good, the service is good, the location easy to get to. Some locations are busy and leave you hanging on an answering service. It is understandable that people are busy serving others, but the reason people call is to inquire and rent your equipment, I called the third place and finally got service, and good service! The expletives uttered on the first two tries showed me how important an answer from a live person could have been. Overall..., keep it up, you are a needed service. Thank you.

ANGELO C.
Évaluation :

Very helpful when I stopped in to ask some questions

Non reviews have been submitted for this location.

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