Évaluations des clients Hovis Truck Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hovis Truck Service

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jacqualine M. le

Évaluation :

Help the reps work the computer systems better/improve the computer systems. It’s never taken me 30+mins to pick up an online reservation. Not happy with Uhual, but the service at the location was good, no complaints on that end.

Shane H. le

Évaluation :

The people at the Hovis location were great. Uhaul however is terrible. I reserved my truck 2 weeks in advance at a different location and they changed the location on me so I had to pick it up a day earlier. They said I could do so for 25 extra dollars and it wouldn’t change the return date. Which it did. So I had to pay 40 dollars to extend the rental. While trying to pick up the truck, I waited for 1 hour while the poor girl at Hovis was on the phone with uhaul trying to get my reservation to work. Then when I arrived at my destination to claim my free month of storage at the victor place Colorado Springs facility, the staff there were ridiculously nasty. I’m a pretty easy going person but this was a terrible experience. I will never use uhaul again

James L. le

Évaluation :

Got there and system wouldn’t work, was there a day early to reserve my needed trailer. In this visit I informed them I also needed a full tow hitch and ball. They said we have those here, you can get it tomorrow. Got there to pick up my trailer the next day, again system didn’t work, they did not have tow hitch and system again didn’t work. (Almost 2hours) had to go get hitch half hour away, to get back and trailer is buried in the weeds and blocked in by trucks. Lady handling the uhaul was at lunch and asked if someone could unblock my trailer and move it out. They moved the truck and walked away. My wife with 2 back surgeries and myself had to unweed the trailer and drag it 30-40 feet to parking lot. Hook up and no lights. Needless to say, I left without trying to get them to fix it, as to they seem to be involved in other things. WILL NOT USE UHAUL AGAIN, I will also be letting others hear about this as well.

Elizabeth S. le

Évaluation :

This was 30 miles from where I reserved. In the middle of nowhere.

shirley T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy B. le

Évaluation :

The usual end made it to difficult with so many questions just to rent a tow dolly for a few hours

Vicki G. le

Évaluation :

The location, itself, was fine. The lady that waited on me was very nice and helpful. But I had to drive 30 minutes from where I lived to pick up the truck and then 30 minutes back to load the truck. This is unacceptable! I called two weeks ahead of time to reserve a truck close to me, not thirty minutes away. Then when I leave my home on the way to get the truck, not two minutes from my house I see 5 U Haul trucks sitting in a parking lot, apparently not being used today. I am very dissatisfied with my U HAul experience and would recommend to everyone to not get their U Haul though the internet connection.

Nancy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

I arrived in time to pick up the auto dolly. However, the rep was 15 mins late to work and then took another 15 mins to begin processing my rental No one helped me get the auto dolly. I had to find it out in their yard. I returned it on time and then was contacted 2 weeks later and told that you were going to begin paperwork to file the dolly as stolen. You said you had been trying to contact me, but I have no record of any phone calls or emails from your company. This all makes me inclined to never rent from Uhaul again which is unfortunate because I have had positive experiences in the past. The return issue has been resolved but it was very frustrating.

Shawn K. le

Évaluation :

Customer service was fantastic

david H. le

Évaluation :

Next customer! You should be worried about the present customer before you considered the next! This experience was terrible.

Dana W. le

Évaluation :

I was given a quote from Budget that was $500 less than UHaul but I chose UHaul as it was 30 minute drive closer to my home. One day before moving, Uhaul contacted me stating that I now had to drive ONE HOUR from my home to pick up the truck. That is TWO HOURS round trip out of my way. They promised a $100 discount and extra miles that was never credited to me. I tried to pick up my Budget rental, but they had rented the truck. So, I had to spend my time and gas in my personal car for a two hour trip in addition to the 1/4 extra tank of gas in the rental. The customer service agent at two local UHaul dealerships told me to talk to corporate about my issue so they would reimburse me to the budget quote. This is the only reason I rented the truck. Unfortunately, corporate only offered me $100 discount that was never credited to my account, and they told me to talk to the local retail store who had no control over the pricing. I later found out that the UHaul computer system had a failure causing the inability for me to pick up the truck at the location that was closest to my pick up location. This situation was handled very poorly and left my opinion of UHaul to be dishonest and acting in bad faith which is a contradiction to your slogan.

michael K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lance C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DIANNA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

james L. le

Évaluation :

The trailer was broken when we arrived. All lights were inoperable. 2 hours of waiting on something we paid for to be ready. We scheduled in advance to prevent any delays. The trailer inside was filthy. Open bags of blankets also inside trailer. The location we picked up from was excellent and helpful. I would recommend them to anyone.

Cody T. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANGIE M. le

Évaluation :

Le client n'a pas laissé de commentaire.