Customer Reviews for Hubbards Irving
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very helpful even though he was busy

Évaluation :

2

Problem with pickup due to fault of uhaul not Irving. Everything on line was completed properly and Irving employee agreed. Problem was at uhaul end. Waited needlessly to complete transaction. Felt sorry for Irving worker who did his job very well.

Évaluation :

5

mechanical on equipment not acceptable. First 26" truck pulled wiring didnt allow trailer lights, first trailer leg crank broke while being attached. Second truck, and 3rd trailer later(2+hours) we were ready to go. Requested moving blankets, not present, moving dolley not present. (Both removed from bill - ty). Brake issue during trip, uhaul tele-help were great, uhaul mechanics were great. Lack of staff at Pickup location and lack of training caused a 1 day delay. (Training - notify renters that your trucks has speed limiters on them, the limit of speed allowed, and how to properly drive with Tow/Haul on) Once past brake issue, the trip went great. SPECIAL NOTE: Pickup location employee "Logan', deserves a raise for how well he handled our situation, polite, apologetic, caring, made effective decisions under pressure(6 other customers waiting)....not his fault - lack of staff/call-in issue. Please send my Profound Thanks to LOGAN, and His Manager in Halifax ....Rental Pick Up Location Hubbards Irving 90 Hwy 3 Hubbards, NS B0J1T0 Best Regards, John Livingstone, Tammy Rennie

Évaluation :

3

Legjack needed on that trailer

Évaluation :

3

When we picked up the 26' UHaul the box was NOT cleaned by the last renter. The smell was fish bait.!! Disappointed.

Évaluation :

5

With my experience with the staff at the Hubbard's out let was excellent in every way for that I am thankful!!

Évaluation :

3

The uhaul system seemed complicated to use , pickup and drop off they had to call 1800 number for assistance

Évaluation :

3

Not becuase of the location, but becuase of the over all conditions of the tires, not built for Canada weather

Évaluation :

3

Truck was filthy I had to clean it myself

Évaluation :

4

Have the mileage correct

Évaluation :

3

While the U-haul agent at pickup was helpful and accommodating (despite changing the name on the reservation when adding a 2nd driver), U-haul and their reservation system are SERIOUSLY flawed as there is NO attempt to provide reserved items. As a result, I needed to drive 60 km one direction to pick up the truck I reserved and then arrange with a separate U-haul agent 50 km the other direction for the furniture blankets/pads I had reserved. I understand that the agents cannot control what is returned to them but more needs to be done to ensure the items I reserved (and paid for) are actually provided...unless U-haul has such confidence in their market share for one-way moves that they have zero consideration for customer service and satisfaction.

Évaluation :

3

d

Évaluation :

2

I've always had decent experiences with uhaul, but this one was disappointing. I booked my uhaul the night before, and went in to ask a question. The poor lady working could have easily figured out the uhaul contract, etc if she had someone else there with her but she was by herself … on a Sunday …. In July … at a gas station by a beach without pay at the pump. It took almost an hour to get me geared up with the uhaul - almost the same amount of time I had it for. This is by no means her fault, she was very professional and apologetic, but it's unfortunate either of us had to be in that position in the first place. I would not get a uhaul from here again.

Évaluation :

1

Clerk working at the satellite location - Irving gas station in Hubbards was very rude and unprofessional. His manner was abrupt and very unfriendly, even argumentative. Also, prior to picking up the vehicle at that location a phone call was made to him to confirm the pick-up and he even hung up the phone, not wanting to talk about the details. We had also paid the $10 for the moving blankets when we booked the order and did not receive. When the booking was made via credit card we were quoted $149. plus 50 free kl and then 0,25 cents per kl. + 10 for a dozen blankets. When we picked up the vehicle we were charged $200 plus we had to put $100 damage deposit down on the truck, and he insisted it had to be paid by credit card. and was very rude about it. *Nothing was said about a damage deposit, when we placed the order. and unfortunately we did not have our credit card with us, and had to use a family members card instead. Creating stress on them.

Évaluation :

5

Good truck, good customer service Overall a good experience

Évaluation :

5

The venue was close so there is nothing to talk about as far as improvement goes

Évaluation :

4

Vendor spent a lot of time on the computer to complete the order and had difficulty appyling correct insurance amount. This 5x8 trailer only had tie down points at floor level making it difficult to secure load.

Évaluation :

1

The guy working didn't know anything about uhaul, didn't know the process, and wouldn't give us the keys. The equipment was stored away in a shed behind the Irving and we had to rummage through all of the junk in there to try to find the furniture pads we ordered. They also didn't have the utility dolly that we ordered.

Évaluation :

1

Get rid of this location. The staff were not wearing masks, they had no idea what they were doing, the truck was filthy, still dirty from previous renters. Truck was NOT sanitized. Came with BARELY 1/4tank of gas. Very disappointed in this rental experience

Évaluation :

5

Explain the difference between in town rental and one way rentals is about it!😊

Évaluation :

3

6X12 BOX TRAILER IS VERY DIFFICULT TO HOOK/UNHOOK i HAD TO ASK STAFF TO ASSISST ME, IF THIS WOULD OF BEEN ANY ONE ELSEWORKING THAT DAY OTHER HIM I WOULD OF NEVER BEEN ABLE TO. NO JACK? WHATS UP WITH THAT?

Évaluation :

2

There was a major disconnect. The pick up process took an hour as the agent didn't know what was happening. He was pleasant and willing but totally uninformed, needing to access Head Office for even the basics. It was the ‘blind leading the blind' - a frustrating experience despite his best intentions and positive outlook.

Évaluation :

5

The gentleman running this location was very friendly and helpful. He seemed to know all of his customers personally. Loved the experience at this location. The truck was fully fueled and ready to go.

Évaluation :

5

The people at this U Haul place were amazing, friendly and patient.

Évaluation :

5

Get a U-Haul to clean up the paperwork side of the business. Company been around to long to not be a smooth pickup process

Évaluation :

1

Young man who looked after me was unfriendly...didnt seem to know what he was doing.....lady co worker was friendly but didn't seem to want to help him out... Not a good experience ...not what is expected of a world wide company

Évaluation :

5

It was a pleasurable experience will highly recommend!

Évaluation :

2

Mileage wrong.. Confusing.. Pleasant person be info wrong

Évaluation :

3

Untrained staff leading to painfully long check out.

Évaluation :

1

As stated in previous feedback that was submitted the person that was working at the time didn't know what she was doing and couldn't get the booking completely. Kept asking questions about stuff that was already filled in in the online booking info. She took my drivers license and put in the Information and still had to get me to do the online check in process which I didn't have internet access and my phone and had to use my fiancé's. She also kept complaining about the system and the amount of information it was asking for. She had to actually call uhaul customer service to find out how to get it to go through as she could get past the one page. We were there for an hour just to pick up the trailer which made us late to pick up our vehicle. Then the next day when we dropped the vehicle off I did the online drop off check and uploaded the pictures and selected the option to get my refund inside. Went and and the same lady was there and she couldn't find the drop off Information in the system and told me to come back later when someone else was there to help. I have still yet to get my refund as the location is 45-60 min drive from where I live, and haven't been able to go back due to a busy schedule.

Évaluation :

5

Nothing to add.

Évaluation :

2

The key problem was that the rental was not processed before arrival. The staff person was alone serving gas station customers during the lengthy process of entering the U-Haul contract information and he had difficulty doing so with repeated interruptions. It took almost 40 minutes.

Évaluation :

1

the truk felt like front end was falli g off

Évaluation :

2

Train employees so they have a clue how to handle a rental transaction

Évaluation :

5

My customer experience was terrible based solely on actions undertaken by UHual. After being unable to reserve through my phone, I called uhual and made the reservation over the phone. This process was easy however the reservation was not booked correctly causing my rental price for a few hour rental to skyrocket into the hundreds of dollars. The reservation was suppose to be for a round trip but was booked, unbeknownst to me, as a one way. To make matters worse it was pointed out to me by the service station that uhual had added an issurance charge unilateraly - without the consent of the customer this action is extremely unethical. The question I'm left with is if it is worth the aggravation of trying to be reinsubursed for this charge. I have rented from uhual in the past and hold your company in low regard based on the aggregate of my experiences.

Évaluation :

4

train you associates at this gas station to better operate the U-Haul on line booking and billing process.. or stream line the program.. I had to wait 40 minutes just to return my truck.. But the truck we very useful.. Thx

Évaluation :

2

This location is a gas station, there is one attendant for the entire store and they are busy with gas and convenience customers. Though the young man did a good job handling my order and making sure the line of customers wasn't too long he felt rushed and unprepared to complete both tasks efficiently.

Évaluation :

1

Total bullshit experience all around...never rent again

Évaluation :

2

The guy was all over the place and kept complaining that he only 45 mins to the end of shift so he didn't have time to deal with it.

Évaluation :

4

I ordered packing blankets and their were none in the truck ;however overall the truck was clean and worked great and the staff at Hubbard's were knowledgeable and friendly.

Évaluation :

1

Went to pick up our rental and it was rented out to someone else,had to drive over a hour to pick another one up,,,not happy

Évaluation :

1

The equipment was full of snow and frozen in the ground ,you booking system takes to long to get the equipment and it took nearly an hour to hire the equipment very poor

Évaluation :

4

Great to deal with

Évaluation :

3

Have someone present who can advise/assist with hitching up auto tow trailer and securing car.

Évaluation :

5

This is a small station, the young lad behind the counter was very helpful and did his job well.

Évaluation :

3

there was no jack leg on the trailer I had a hard time trying to lift on to my hitch on my own

Évaluation :

3

The tires on the truck were terrible for winter driving. They were very bald, had no traction, which made it extremely difficult to manoeuvre the truck properly for loading and unloading.

Évaluation :

5

Nothing. The truck was like brand new. The customer service was excellent. Not one complaint. Thank you.

Évaluation :

5

Rental paperwork way too complicated! Hitch very heavy - maybe a trailer jack would help? Equipment and personnel awesome!

Évaluation :

5

Nothing ,everything was great

Évaluation :

5

Very convenient. The equipment was in good working condition. A complication during the registration process but was resolved quickly by UHaul customer service. Will definitely rent from UHaul again!

Évaluation :

1

Well...for starters we were told a couple of times we couldn't have the truck. because the owner told the employee that the truck was broken, which it turned out not to be. Took us at least an hour to get the truck. Employee was very nice but store was busy and she had to take care of customers and try to find out about our reservation. We had to call Uhaul a couple of times. Once was to find out about condition of truck and then to go thru financial arrangements, again. And the truck was half empty.

Évaluation :

3

Very small,rural location. Courteous,small town service.

Évaluation :

1

I had to hook the trailer up by myself.Then when i got to where i was picking up my car there was a flat tire on the trailer. Didn't notice it when i took the trailer.then i put air in it and drove to Windmill Road Dartmouth where they had to put two new tires on the trailer. Very good service there.

Évaluation :

1

Was unable to contact this location with several attempts to both phone numbers..their advertised u-haul number and their Irving Convenience number. After several attempts I contacted the next closest location in Chester, who rather than have me use unnecessary kms by renting from their location, provided me with a toll free number to book a truck.

Évaluation :

5

not much service was great

Évaluation :

3

Staff are awesome. They don't do a huge rental business and also handle gas sales, so be prepared to wait a while, but they're great to work with. I'll definitely be using this location again whenever I need something that they have available.

Évaluation :

5

The Go u-haul telephone number was a frustrating experience as we had lost a key and had to get another one cut. The Go U-haul # is based in Arizona and we could not get them to understand what we needed. Took over two frustrating hours on the phone with Go U-haul and roadside assistance until we finally got the local Dartmouth office and Noni(?) and Bill provided excellent Customer service, We are able to be understood and were able to have our problems resolved within a few minutes of reaching this local number. Well done Noni(?) and Bill.

Évaluation :

4

The procedure for computer-based rental is very slow and confusing. It would be great to simplify the process if possible. The equipment worked well.

Évaluation :

3

Only one employee at this location also employee needs to tend to the gas station and convince store.

Évaluation :

3

I had ordered a trolley and 12 blankets but (on line) did not receive any of it. The truck was bigger than I booked which caused me a lot of problems as the driveway I had to back it into is very long and the snow made it difficult. Couldn't pull right up to the house to load. It was a difficult move.

Évaluation :

3

the contract would not process at the location, and the truck was dirty and there was no dolly in the truck