There's really nothing to improve? The employees that I talked to on the phone were extremely helpful and courteous, the truck pickup was quick and very pleasant, the new truck was a pleasure to drive and the person at the truck drop off quick and efficient and very pleasant. The whole move using UHAUL was a great experience for us. MerciRick U.
Hudgins Tire & Battery
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
very niceMOSES S.
very nice and helpfullJOSHUA T.
Didnt check trailer lights! Received ticket and nothing was done by uHaul. Unless!Danny R.
Le client n'a pas laissé de commentaire.Arrik N.
The gentleman I picked up the uhaul from was very nice and had everything ready for me when I arrived to pick up my truck.Janice T.
Le client n'a pas laissé de commentaire.cynthia J.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Jeremy M.
The gentleman I rented from was so nice and helpful, however you have a terrible support staff in Jackson, MS as described below I gave the gentleman 100 $cash for a deposit stating when I returned the rental I wanted to put the actual charges on my credit card. Once I returned the rental, this apparently couldn't be done and he called the Jackson, MS Uhaul office. I could actually hear the lady on the phone and she wasn't helpful to him at all and said that this wasn't at all possible. I highly doubt this, I ended up after 30 minutes just paying cash and left very displeased with the entire situation. Please feel free to give me a call if you would like for me to clarify or elaborate. Thank you, Steve Brown (662) 418-6753STEVE B.
Very helpful!Stacy S.
I kept truck for 8 hours, find out next day that he charged me two days rental. Picked up at 9 am, returned at 6 pm same day, I want my money backjames T.
this guy was an idiot. he knew we were going to Tucson AZ and put on the contract we would turn it in the next day. then he charged my 84 year old mother for 2 extra days. Hes an idiot.Vera S.
Super nice friendly staff 100 %Christopher R.
Le client n'a pas laissé de commentaire.Jan S.
I wouldn't know for no one was there and I ask the man in the shop beside him what to do. He said drop the key in the box I ask didn' any one want to look at the truck or the miles and he said I just tell them to drop in the key. Don't fell right when they don't look at truck or miles when returned.Didn,t meet the person or go in his side \\ know for no one was thereLucille S.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.Kevin K.
The service was excellent and fast.Jeff K.
Offer military discounts at the pickup / drop-off locations as well as online.Todd L C.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Russell C.
I was told that the Safe Move Insurance would be 14,00 $ per day and I was charged 28,00 $ per day. I didn't ask for the higher insurance. I have always used Uhaul, but this time my experience wasn't good.adraine R.
Le client n'a pas laissé de commentaire.Sherry B.
Le client n'a pas laissé de commentaire.Sonny S.
Le client n'a pas laissé de commentaire.Clifford S.
Le client n'a pas laissé de commentaire.SHON D.
Le client n'a pas laissé de commentaire.EMMA B.
Wash and clean trucks betterJustin F.
Very happy with customer service abd sales departments. They worked with me to give me a price I could afford and to change actual dates of service and to give me the days and miles I needed. I will use U-Haul again.Sally M.
Le client n'a pas laissé de commentaire.Jan S.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.FRANK C.
Le client n'a pas laissé de commentaire.Rosaline F.
Le client n'a pas laissé de commentaire.betty D.
Mr. Huggins was a very big help to me.Sherlene R.
I did not get any satisfaction at this location. Personal was very rude and of no help wath so ever. He was to busy spray painting something to wait on me. Had to call U-Haul and rent trailer over the phone and then hook up myself. Will look for another location next time.David R.
This location was a joke. I walked in and when the guy finally acknowledged my presence, I told him what I was there for, and he cut me off saying that the guy who does the U-hauls was on vacation this week, and I would have to contact U-haul myself if I wanted something. Well, I had already reserved it online, paid for it, and did the quick check-out...thank goodness. I called the U-haul number, and told them the situation, and they told me which trailer I was assigned. They then called the rude gentleman at the business and told him which trailer I would be taking. He pointed to it and said there it is, and walked back in. I've never experienced anything like that in my life. Not to mention, the trailer has a lot of rust on it and looks like the oldest u-haul I've ever rented and was missing a couple of dust caps on the wheel bearings. It did the job okay, though...no complaints with it. The location, though...wow. That was some of the treatment I've ever experienced at a business.S Denver W.
Don't charge people 291 dollars for a 24 hour rental of a 20' truck.Jon D.
The personnel were pleasant and helpful. Truck was not clean inside cab or trailor. I had reserved 48 blankets 3 weeks ago, called twice to verify but still only for 16. Truck requested was 20 ft but only had 26 ft availableRenee C.
Le client n'a pas laissé de commentaire.Kamlesh P.
Personnel were courteous and helpful with all our request.ROBERT H.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Jaunesto T.
It was raining and windshield wipers were way overdue to be changed.David B.
Great guy and easy transaction. Truck handled great as well.chester C.
Le client n'a pas laissé de commentaire.Kevin B.
Location was closed early, got there at 4:50 pm with business hours stating open until 5pm but they were closed. They had a drop box so all was good.William S.
Le client n'a pas laissé de commentaire.Amie R.
Le client n'a pas laissé de commentaire.Marc C G.
Le client n'a pas laissé de commentaire.Pamela M.
NOT one person at the front desk for 13 minutes, then when I did get help, he disappeared and had to start over with the second. I kinda sympathized with the first for not enough help. We are your neighbors and I will send folks to a FAR AWAY COMPETITOR. 214-796-3509Randy H.
My entire experience was terrible and I'll never use U-haul againwilliam T.
Some confusion regarding the online rental. It took over 30 minutes to pick up the truck. Mr. Hudgins was very nice but had to redo the contract for some reason.EDWIN H.
we made it to Kosciusko at 1155am and they had closed the shop which was not supposed to close until 12pm. This was after Uhaul deboccle of sending us to Terry Mississippi, 75 mile away from this one only to find out our u-haul truck was not in Terry, Mississippi and we did not get a courtesy call. So we were sent to this one 75 mile away and 75 miles back to where we needed to begin in Jackson, Ms.danny W.
Le client n'a pas laissé de commentaire.Gail B.
Le client n'a pas laissé de commentaire.mike T.
Le client n'a pas laissé de commentaire.Alan A.
Le client n'a pas laissé de commentaire.kevin L.
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Jakob G.
Le client n'a pas laissé de commentaire.james P.
Le client n'a pas laissé de commentaire.Chip H.
The customer service and managers in Jackson MS extremely unprofessional and rude. Don't think we will ever use uhaul again due to this experience.Adrienne W.
Don't know it was closedSHIRLEY L.
Le client n'a pas laissé de commentaire.Jeffery R.
Le client n'a pas laissé de commentaire.JEFFERY R.
Le client n'a pas laissé de commentaire.Amanda P.
Le client n'a pas laissé de commentaire.RAY C.
Le client n'a pas laissé de commentaire.ALLEN D.
Le client n'a pas laissé de commentaire.shawn H.
Le client n'a pas laissé de commentaire.BILL R.
Le client n'a pas laissé de commentaire.VICKIE N.
Nothing in my opinionsonya W.
When I arrived there was one truck parked in front of the other. The guy there told me the keys were in the truck. I assumed that he meant the truck in the front. After getting in and almost pulling away I realized the truck had to be way bigger Which it was, it was 26' and I needed the 15'. So I went to him and said I believe this is the wrong truck. He said well maybe so but I don't know if I have a key for that truck. he did so was on my way. He was not friendly and not helpful.jessica W.
Le client n'a pas laissé de commentaire.JESSICA B.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.john J.
The attendant, Kerry (I think this is the right name) was tremendously helpful!Winston P.
Le client n'a pas laissé de commentaire.Elaine H.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Samuel H.
Le client n'a pas laissé de commentaire.Kayla C.
Owner showed me how to use it and even connected trailer for me. Very nice helpful guyChristopher M.
Le client n'a pas laissé de commentaire.Theresa L.