Évaluations des clients Hudson River Services

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Hudson River Services

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matthew M. le

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Le client n'a pas laissé de commentaire.

EMRE B. le

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Le client n'a pas laissé de commentaire.

Rebecca D. le

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I have zero complaints about this location. My issue is with uhaul. I was not aware that it was not guaranteed that I'd have the size truck I wanted... Unless, of course, I wanted to travel 2 hours out of my way to get one. What's the point of making the reservation an hour on advance??? And! To make matters worse, you don't tell me this until the day before my move??? Why travel that far, especially since you people charge by the mile after a certain amount. That's bull****. Not having the right sized truck available, when I had made the reservation so far in advance, is unacceptable. And then, you wanted me to return it to a place father away from my end location, again, after you guys charge by the mile. In short, I will be hard-pressed to use uhaul ever again.

Jennifer B. le

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Pick up was not a problem but the Uhaul mobile website crashed numerous times when I attempted to return the truck. Disappointed there is no longer miles included for in-town moves and we must pay per mile. Seems like just an excuse to jack up the prices but still say it's $19.95 for the rental.

Erik L. le

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I have been a satisfied U-Haul customer for decades. However, with this transaction, I had the most horrendous experience with your app, and later the truck that I rented. The app is awful. I tried numerous times to follow the prompts for pictures, and the app simply did not understand I had to repeat the same pictures and prompts three times.. However, my major disappointment was with the truck itself. I rented a pick up truck with a hitch with the sole purpose to move my boat. When I drove to my boat location, and went to attach the large heavy boat to the hitch, I noticed that the hitch was not attached properly. I have pictures to show if necessary. The large nut that fits the bottom was almost off, and I did not have the tools to tighten it. So I had to drive back the 35 miles to return the truck without having actually moved my boat for safety concerns. I absolutely, positively want my money back for this rental. It was a complete and total waste of my time. I am astounded that uhaul would let the truck go out in such a state of disrepair. Had I not noticed this, I am sure that the boat would have come loose and could have potentially hurt or killed somebody. I am not happy. Please return my money.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Diana G. le

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We are waiting for the Zone Manager to call. The individual who gave us the 15 foot truck, gave us the wrong one, didn't write down the number of the truck and called us 8 times when we were on the road to get it, He could not find the key and opened every box outside and wrote that there was a full tank when it was almost empty. He then charged the card and credited it out before charging it again for more money, without our consent to charge it twice. Isn't that theft? He also never walked around the truck before we left. You are only as good as the employees who work for you. We hope we get some satisfaction. What a terrible experience after some good ones! D

Tyler B. le

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Quick, friendly & helpful.

Heidi L. le

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Le client n'a pas laissé de commentaire.

robert G. le

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Le client n'a pas laissé de commentaire.

tom B. le

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Just keep doing what your doing - great service - my pickup time was 9:00AM and I was hooked up and on the road at 9:15AM - I'll Be Back

Gregory H. le

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Customer service at the location was very quick and easy to work with.

Walter P. O. le

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Le client n'a pas laissé de commentaire.

Jack M. le

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Le client n'a pas laissé de commentaire.

ASHKEY A. le

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Le client n'a pas laissé de commentaire.

Helen W. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

Stavros I. le

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Rafael was simply great

Andrea H. le

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Raphael is very courteous, prompt and very professional. I loved to friendly atmosphere. The price is very affordable, all new vehicles and equipment. I strongly recommend the Uhaul Place in Hudson, NY and Chatham, NY

Terry T. le

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I couldn't expect any better, it went completely smooth and perfect

Mary Y. le

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Le client n'a pas laissé de commentaire.

Delmar F. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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The 40 Green St location in Hudson NY was open until 5 pm both Saturday and Sunday which was very convenient. The gentleman there was very customer friendly and helpful. I would recommend it for your next move.

Mark C. le

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Le client n'a pas laissé de commentaire.

Gerald M. le

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Rafael gave excellant service

Mark C. le

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Le client n'a pas laissé de commentaire.

karen M. le

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The gentlemen that helped me with the rental was an absolute pleasure to work with. Raphael was 120% courteous, professional and knowledgeable every step of the way.

russell B. le

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Le client n'a pas laissé de commentaire.

Amanda B. le

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this location is very easy to get to but i really disliked the self check in online. it took a long time. i also filled up the uhaul to the point of the gas handle clicking and they are charging me for not having a full tank. i'm not sure how to make it more full. i was told as a child not to go beyond the actual handle stopping the flow of gas. the inside of the uhaul was super clean but it's winter and it's messy outside. the van drove really well and was fun to drive. they also said i check in past 5pm which is not true at all. i got home and made a phone call around 4:50 and that was after walking 6 block from the uhaul drop off. i really feel like they are trying to take as much money as they can. i've rented from them before and always had a lovely experience. i'm really disappointed in this last experience.

eric V. le

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was great, thank you

Jon R. le

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Rafael Martinez did a great job, I talk to him the day before and he was so accommodating and so nice and seem like he knew exactly what he was doing, I came back the the next day to pick up the truck , And he was the same I give him an A+++. Thanks Jon

Julia B. le

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Le client n'a pas laissé de commentaire.