Nothing really I'll b back
Demonte N.
Customer Reviews for Hudson Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice friendly staff, no nonsense in and out great service!
Larry M.Excellent!
marvin G.The man checked me out in no time. He was very friendly and helpful.
doug B.Phil was excellent! He took care of our needs. Extremely professional and very courteous! Merci.
Janeth C.This South Tryon location is the best. I'm hooked and not considering another. I used them twice already within the last 3 months. The two gentlemen there are so helpful and friendly. They really make you feel like you're part of the Uhaul team. It's so easy for you to get in, get your truck and get out. Easy drop off method too. Love the Service, the location and the prices. I highly recommend Uhaul. Especially this 10660 South Tryon location.
Tawana S.First time using this location and very pleased overall. There was a line of people to rent trucks today, but the guys inside did everything possible to get everyone checked out quickly. Spent less than 15 minutes and was driving away in the truck. Truck was clean, ran well. Checking back in was even easier and charges were accurate. I'll use this location again if I need a Uhaul truck.
Kathleen S.My experience was so good! Wish that everyone I do business with was as wonderful! Merci.
Leslie P.There was nothing that said you have to pick up at reservation time so I got there 90 minutes later thinking some it was 24/7 pick up it would not be an issue. I was there for over an hour with phone support to get app to work since I was late.
DEBRA M.Very pleasant and excellent customer service 👌
Teresa C.The gentlemanthere has a great personality great attitude for customers
tim M.VERY FRIENDLY AND HELPFUL STAFF. CONVENIENT HOURS FOR WEEKEND MOVING, NOT OFFERED AT OTHER LOCATIONS
Marina M.The check in and check out with my phone was so confusing and lengthy. I will opt to check out with a live representative next time.
Paige K.Clean the outside of the vehicles
TERRELLE F.Excellent customer service everytime I've needed to rent at this location. They always do their best to make hectic times easier. Fortement recommandé!
ROBERT S.Your employee working on September 8th is the best I have ever met
Sally D.This location is the best uhaul I have ever rented from. Good people, excellent job Hudson Services
Richard N.That guy Stephon is the greatest guy in the world . He needs a raise!!!!!!!
STEPHON B.The truck was prepared and clean for rental. The technology made the process smoother and easier. The service was both courteous and professional.
Bradley C.Everything went well for the exception of the AC not working in the truck. It was very unfortunate not to have during the 95 degree day while moving. I would think that would be one thing needs to work during the summer months to ensure the customer can cool down after while/after moving. Very unpleasant.
Terry G.Mr. Phil a good man the entire staff made my move so pleasant . I had 99 problems during this move but U haul wasn't it . Excellent service thank you so much .
Kim P.Have the reserved equipment available and in good working order. I was given a different trailer from what was reserved with lights that did not work. I was stopped by Virginia State Police and had to stay in a hotel because I could not travel at night without running lights. This cost extra $150.
SETHANDREW H.I'd like to get a refund for the dolly that was not on the truck. Also, I used mobile checkin.
Rhonda R.The person at the office very kind and helpful
Yi Z.I was able to notice that they had the wrong time for my reservation and they claims they had refreshed the pick up time twice. I got to my rental and on the way walking outside I said I'll see you before close and they responded, "We have approved you for 24 hours." Before I could respond they were off to the next customer. The third thing I noticed was the fuel level at approximately 1/8 a tank, or more. I had to drive straight to the gas pump to spend $22 to get it above the amount they claimed I left with which was 1/4 a tank. So overall I cannot recommend this to a friend because I got charged extra without knowing. Sincerely, your customer.
Gabriel S.Nothing- they are so nice and friendly- the best
Barbara D.Very small location. Made very difficult to park a 26' truck
Austin L.Great customer service!! No changes needed
Tracy A.When we asked for a hand truck on pads several times though the 1st order, we were assured through text message that the hand truck and pads would be in the truck. They were not. This has happened to me before. One of the people at our home stated that this happens all the time with u haul. I had to go back to the place where we picked up the truck and get one while the movers were waiting on me to return. So our movers were there 3 hours and not 2. You need to find a way so this does not happen. Merci
Melanie K.The service was excellent.
William C.Second time without complaint.
Ricardo A.Very professional staff
LISETTE R.Service was excellent. I wouldn't change a thing.
Loriann A.The parking lot is a little tricky but thats not really the stores fault.
Kristopher C.On time, clean and ready to use. Le personnel était amical et serviable.
Rob R.Excellent customer service. A formidable team.
RAFAELDANIEL T.My reservation was made at Sharon Road West which was convenient to my moving location. The day before my reservation I was notified that I would have to pick up equipment at Hudson Services, 30 minutes from my moving location. This was very disappointing because I made my reservation one month in advance to avoid surprises. Having said this the owner at Hudson was very empathetic and extremely helpful.
micheal L.Good experience. It was hectic for me and Phil was extremely understanding and pleasant!!! I will be back . Thanks again
Christopher L.First of all, Stephan was wonderful. So polite and funny. Laughed at my being so frustrated and calmed me down!!! So nice. Now….If you're going to IKEA I would not recommend this place. It's 22 minutes away from IKEA. I called and try to get someone to tell me how close this place was to IKEA but I kept getting your central callback place. What do they know??? Nothing! When I call the store, I want to speak to someone at the store not in the middle of Kentucky somewhere. OK rant over.
Susan D.Excellent service at this location
David L.customer service agent was very friendly and helpful
Melissa M.The equipment we rented was old, the seal of the driver's side door was pulling away leaving a gap that allowed air flow and the oil light was on when we picked it up. Uhaul needs to invest in new trucks.
Alicia H.They don't return money.
AMIR J.Even though he gave me the wrong trailer , I understand because it was pouring rain while he hooked it up to my truck.
Ted M.Customer Service here was great. Stefon was awesome. (I may have his name wrong and for that I am so sorry). He is the African American gentleman that was there when we picked up the truck. The team here really work well together and they get you in and out as quickly as possible. Kudos to them.
Monkeia M.There was only one employee, so no one was manning the desk when we arrived.
Andrew P.Easy online check-in with clear instructions.
Adria J.There is virtually no parking area for customers to leave their cars while they're using the truck. I had to make arrangements to be be dropped off and picked up.
Steve G.Let customers know if the equipment or locations are no longer available.
Yolita S.Good guy!
Calvin C.