Customer Reviews for Hunter Road Self Storage
(U-Haul Neighborhood Dealer)

217 évaluations

7070 Luther Trail   Ooltewah, TN 37363

(423) 899-9445

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 2h pm à 5h pm
  • Sam : 12h pm à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/16/2022: 2h00 pm à 4h00 pm

Services dans cet établissement :

Pour nous contacter

(423) 899-9445

7070 Luther Trail
Ooltewah, TN 37363

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - ven : 2h pm à 5h pm
  • Sam : 12h pm à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/16/2022: 2h00 pm à 4h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane M. 
Évaluation :
1

I had a reservation for 12 noon! There were 2 locations on my reservation. Once we located the truck we could not get the truck to open. Called customer service and the agent was EXTREMELY rude and not helpful at all!!!! I will never use U-Haul again!!!! Your agents need better training. This was a big move, out of state, and your agent seemed annoyed that we needed assistance!!!!!!!! I wish I could get my money back bc the whole process set us back an entire day!!!!

Leon H. 
Évaluation :
5

No one was there when I dropped it Off

Fritz M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
3

It took us over an hour to pick up the truck. It was not cleaned when we arrived and had to wait for it to be cleaned. The check out process also took a long time.

Kyle C. 
Évaluation :
3

No issue with this location... just uhaul. Cost me a ton of time and money not having the truck I reserved. Sent me to a different location only for me to end up back at the original location hours later.

terry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick L. 
Évaluation :
5

The 24/7 truck thing was a nightmRe

Taylor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRYMICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

greg K. 
Évaluation :
5

Darius was awesome, but the woman who kept hanging up on me at the 800 number to set up my drop off was rude and hung up on me twice. I will not be using uhaul again. I spent too much money with uhaul to be so disrespected.

Lindsey H. 
Évaluation :
5

Drop off was easy and convenient.

Anna G. 
Évaluation :
5

Just the timing of someone to call you back when you are picking the truck up with your Mobil app.

kathy L. 
Évaluation :
4

Their hours of operation are somewhat limited but their service is prompt.

Dana W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
3

The pick-up location was fine, but my experience with U-Haul itself was much more difficult than it needed to be. First, I couldn't reserve the equipment I needed online. The first person I talked to by phone couldn't reserve it either, but said she put in a request for someone to call me back. Nobody called, so I called again a few days later. I got a confirmation email, but the link to check reservation details said nothing was reserved. I called a third time and confirmed the reservation. The night before my rental, I called the location and was told the equipment would not be there. Called Uhaul again and got a new location and a partial refund for the inconvenience. When I went to pick up from the new location, the system was down and it took over half an hour in the store to get the rental processed. Overall, U-Haul didn't seem reliable, and I didn't feel confident in the reservation until I had the equipment in hand.

marie D. 
Évaluation :
4

Ensure that all the information you are giving is accurate.

RONALD C. 
Évaluation :
5

I moved out of my unit December 28 . I called to let them know I was out, they took out a payment for January from my bank account and refuse to contact me. I have called four times about this matter. Someone needs to take care of this. I was in unit E15.

GWEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
4

We have a storage here and are very pleased with the service, however when we returned the trailer, it seemed we were an inconvenience to the lady's time. She did say she had a bad morning. Over all it worked out ok.

GARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Julianna was a huge help

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn F. 
Évaluation :
3

Closed. Sunday!! And no phone number provided from uhaul worked!! Not even 1 800 go uhaul works!!

JASON W. 
Évaluation :
5

Very helpful young lady.

david O. 
Évaluation :
3

There was no one available when I arrived.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J. 
Évaluation :
5

ALWAYS excellent customer service!!!

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
3

Staff was more concerned in getting another truck ready than checking in the trailer we were returning. Two young staff members were disinterested and one could easily tell they did not want to be there. Location is not near a major road. Person presumably in charge seemed overwhelmed with influx of equipment.

Robyn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calondra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
2

Did not have size desired and wanted to charge me for larger size when they did not have key to vehicle reserved. Customer Service employee was poorly trained, inept and rude.

Thomas O. 
Évaluation :
5

We had a great experience with this storage facility. Fortement recommandé!

Jared L.  |  Expérience générale 
Évaluation :
1

They weren't there.

Kevin T. 
Évaluation :
1

Girls running this location didn't know anything about my reservation and had not cleaned the truck when I got there.

Salvador P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Egberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA K. 
Évaluation :
3

Make sure the equipment is clean and that the truck has received proper maintenance before you send someone on a long distance trip with it. The truck had a miss so it used a lot more gas than it should have. There was major hesitation upon incline while driving. This trip cost me a lot more money than it should have because of this.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Expérience générale 
Évaluation :
5

Merci.

Partner Property M.  |  Expérience générale 
Évaluation :
4

There was a huge mud puddle beside the truck that made it difficult to access the driver side door without sloshing in mud. That is all I would change. The person who helped us was efficient and helpful. She was very nice and made the experience very pleasant.

Barbara Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry N. 
Évaluation :
5

I was very pleased with the service.

JUDY S.  |  Expérience générale 
Évaluation :
3

Location close before hours of operation listed on door. Had to check in on-line.

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Two comments: 1) The Uhaul app doesn't allow me to check in and obtain the key. I have to go into the office each time which is very inconvenient. This office isn't always staffed full-time. All I am given on the app is a summary of my reservation as to the time of pick up and the location. It does not give the prompt to start the process of picking up the truck. I can return the truck with no problems using the app. 2) Truck inventory is not reflected correctly online for this location. When reserving a 15 foot truck online, it never shows this location as having any availability. It always sends me to what is termed the ‘nearest location' which is 10 miles away for me. When I speak with the franchise owner, she tells me that they always have trucks available. So now I will have to contact her directly when making a reservation for accurate inventory availability. A correction needs to be made within the system.

Jeffry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Great location and ease of access. Trucks are well-maintained and clean.

Jeffry N. 
Évaluation :
5

The location was easy to find, the staff at the office was helpful and friendly. The truck requested was available on-site and ready for pick-up.

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY T. 
Évaluation :
5

WOW Very easy to find and a great staff

David C. 
Évaluation :
5

The only part of the vehicle that was not clean was the windshield. There were so many bug splats that it made it hard to see, especially when driving with the sun on the front of the vehicle. The windshield wipers would not clean them off and only made it worse. Other than that, the vehicle was in good shape.

Jeffry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffry N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
3

We got duped with our $100 deposit. Had to do a split payment because not enough money on my card. Was told $439,79 was taken from my card and needed to pay a balance of $34 with a $100 cash deposit. Was told we would get the deposit back when we turned

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffry N. 
Évaluation :
5

Hooking up the 12 ft trailer was quite a chore for me by myself. While there were two very nice ladies working there it would have been nice to have had a younger man to assist. I am 63 and not what I once was.

john M. 
Évaluation :
1

When I picked up the truck, The U-Haul agent arranged the drop off point to be UNDETERMINED, & wherever was most convenient for me, which was literally right around the corner, less than 1 mile from where I emptied the truck. However, the email I received from U-Haul gave a specific drop off point address that was MILES out of the way, in a strange, illogical location on a road that was dangerous to travel late at night! (Many hills, curves, no shoulder, etc!!) Very distressing late at night after driving all day, unloading heavy furniture, & generally worn out! If the mileage limit was exceeded, I would certainly appreciate U-Haul omitting extra charges due to the drop off point agreement not following the Original agreement & so unnecessarily out of the way. Otherwise, U-Haul & their equipment served us well once again! I appreciate the 24/7 drop off arrangements! That is very convenient, especially for after-hour drop offs. Overall, I have had no complaints & have been very satisfied with U-Haul equipment & services, but on this particular move, honoring the most convenient drop off point arrangement would have made all the difference in our experience! I am hopeful for the usually more positive experience next time! Thank you, U-Haul!

Melissa M. 
Évaluation :
5

This location was outstanding, polite, responsive. they caught the error of the overcharge for NO PAD provided yet charged $10 against my account.

RICHARD W. 
Évaluation :
5

Your business is very close where I live and I would recommend it to a friend

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEOFFREY J. 
Évaluation :
5

Excellent customer service - no recommendations for improvement.

AMIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARMANDO S. 
Évaluation :
4

Check out process on the app was confusing.

Kristopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Everything went very good.

Douglas S. 
Évaluation :
1

Filled a claim, trailer was rusted and employee insisted everything was connected good, trailer came disconnected and crashed into median resulting in most furniture being broken.

WILLIAM T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
3

Make your app or website capable of uploading a picture!!!!! It took me an hour to the and get the website to work and then try and get to a rep who suggested trying the app which only partialy worked, would not upload a picture I took before a downpour started so I had to get soaked in the rain to take another picture because of an inept app that was only marginally functional.

Dale C. 
Évaluation :
5

Really good experience. Would use again!

Kerre C. 
Évaluation :
3

After hours drop off went well.

Wendel A. 
Évaluation :
3

Very far out of way on roads barely suitable for large vehicles or trailers

Elana M. 
Évaluation :
1

Doesn't answer the phone, not there during working hours, charged for days rental, for one day use.

Sherri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

I appreciated the quick check out! We tried to do the online paperwork and could only complete half of it. The UHaul website was not working well. (Tried numerous times) This is a wonderful idea for safety and efficiency. Great experience overall.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY E. 
Évaluation :
5

Great customer service!!

Stacey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
4

I wish there was a weekly rate on trailers. Other than that service and value was great.

Lori W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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