Customer Reviews for Huntsville Lock Storage
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

850 Winchester Rd   Huntsville, AL 35811

(256) 859-4592

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 12h pm à 3h pm

Services dans cet établissement :

Pour nous contacter

(256) 859-4592

850 Winchester Rd
Huntsville, AL 35811

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 12h pm à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Great employee.....

David S. 
Évaluation :
5

The representative who worked with me was very kind and helpful. She did an excellent job.

Darrell W. 
Évaluation :
3

Office was very unprepared had to move trailers to get to the 6 x 12 I needed once I got to it and no instructions on how to load it in there to hook it up to my truck and there was no one there to help I hooked it up the chains were broke but I did get it managed to get it on my truck and take it but I don't think I ever rent from them again

KENNETH S. 
Évaluation :
5

The rep was extremely kind and 100 % knowledgeable of the Uhaul process!

Judith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
3

I was allowed to pick the truck up early, that about the only plus I had? The truck was really rough looking on the outside. It looked like it may have been ran in a demolition derby at some point. The inside wasn't the cleanest but nothing compared to the outside. The heats blower motor on the truck was really loud & you couldn't hardly hear your passenger speaking. Once the truck was shut off you could hear the heaters motor slowing down & it would stop a few seconds after the truck itself was shut off. We used the truck 2 days & on the 2nd day when we first started it the oil & check engine lights were on. My uncle who was helping us move & who happens to be a head mechanic for Allied trucking raised the hood & discovered the truck was over 2qts low on oil. Luckily I happen to have some oil to fill it back up & the lights went out. Truck looked rough & beaten up like I say. Then it had a cracked drivers side mirror & the windows were left crack so I had to wipe dew of the inside of the windshield to even begin to see. The truck got the job done but overall experience was less than average.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie S. 
Évaluation :
5

Forgot the girl's name who checked me out sunday afternoon, but she was the BEST! So helpful and friendly.

JOEL K. 
Évaluation :
2

This was very out of the way. A very unusual location. Saturday and sunday hours are minimal and very odd times. Big sign at the front door to wear mask while inside but clerk who was not at her desk did not have a mask on the entire time nor did she make an effort. I was asked to drop the trailer at an odd location about 500' at the back of the facility which was difficult to back into. No help disconnecting trailer.

PETER S. 
Évaluation :
5

It would be nice to have someone hookup/detach trailers from customer vehicles.

JAMES D. 
Évaluation :
3

When we dropped off the trailer in Hudson, the manager at the drop off location informed us that the chains on the trailer were not correctly hooked up. She asked if the representative at the pick up location helped us load the trailer and set up all hook ups. We told her that the pickup location representative did not help up hook up the trailer. The drop off location manager stated this was against U Haul company policy.

Michele H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN T. 
Évaluation :
5

Wonderful and friendly. Cannot improve on that!

Sandra W. 
Évaluation :
5

Awesome job. Turn-in was very easy and efficient .

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaQuena T. 
Évaluation :
2

She was nice but she pulled the keys out of the drop box and gave us the truck without checking it. It was filthy and smelled like smoke. We had also reserved 4 dozen moving blankets that we weren't given and she didn't tell us she didn't give them to us. So we got home and saw we didn't have them. I had to call her and ask about them. She told me she didn't have any and I would have to call around and find some. So I spent the next hour or 2 running around trying to find moving blankets.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
4

They did not have all the equipment that i ordered. I had go to another uhaul to get a set of appliance hand trucks.

ANDERSON M. 
Évaluation :
5

Very helpful and friendly.

Steve H. 
Évaluation :
5

Great customer service, easy drop off.

LOWELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destanee J. 
Évaluation :
3

When we arrived, the door was locked. We called but didn't get an answer. After about 10 minutes the proprietor walked up. She thought the number we were calling would rotate to her cell. There were no other issues after that.

Wendell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
3

I had to walk completely around the building to get my uhaul. Then when i got it it was full of moving blankets dirt and trash.

Siara L. 
Évaluation :
1

Drop off area was too small.

CADEN C. 
Évaluation :
5

Very nice lady and helpful.

Gary Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell C. 
Évaluation :
5

Staff was organized, and made me feel like they were expecting me. Most efficient checkout and return I have experienced with U-haul.

James M. 
Évaluation :
5

The lady was very nice and smoth transition

Eric N. 
Évaluation :
5

Great interaction and happy to use them again

Jeremiah B. 
Évaluation :
5

The young lady working was very pleasant and professional. I was in and out in a matter of minutes.

Princess N. 
Évaluation :
3

Nice lady. Not enough parking in front. She needed help to lift the tongue to put it on my car. The trailers should all have a jack so that no one has to lift the trailer and get hurt.

Jim F. 
Évaluation :
5

Very helpful staff and they were quick to get me on my way.

Kerry B. 
Évaluation :
5

Good Location, helpful staff

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa M. 
Évaluation :
5

My agent was amazing. She was helpful friendly and just a joy to work with. She made everything easy. I will definitely use this location again

TOBY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WINFORD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett G. 
Évaluation :
1

Miss communication that I was renting the truck from the time I picked up the truck to the same time the next day which would have been a day rental NOT 2-DAYS!! I guess that is what happen when you can't talk face to face!! I or any of my family/friends will not be renting from WINCHESTER ROAD STORAGE again!!

Dorthy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

Mrs castleberry has always helped me. She is so kind #

Sherri D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R. 
Évaluation :
3

Upon picking up the truck, the floors were nasty with red dirty. I had to drive it with the filth to my house and get a broom and sweep it out and put a mat down to rest my feet. I was terribly disappointed. Please clean the entire truck before renting.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey B. 
Évaluation :
4

Better info on using your cell phone for after hours pickup. I spent an hour talking with Uhaul tech support to get the particular setting right on my phone to enable me to complete the steps. Very frustrating!

ERIK F. 
Évaluation :
5

Melissa and her staff are great, will always use them for my UHaul and storage needs.

Dale A. 
Évaluation :
5

I would not count on u haul. The store and personnel are not the problem.

Lance H. 
Évaluation :
5

Rien

Ronald B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gennifer G. 
Évaluation :
5

No improvements needed here. Very helpful and beyond great service.

DALE A. 
Évaluation :
5

Continue to be pleasant, accessible, and dependable! Merci.

Adana W. 
Évaluation :
5

Huntsville lock and storage are so very helpful. I don't think there is a problem they can't help you overcome.

Dale A. 
Évaluation :
5

Very friendly & fast! I will be definitely use these guys again for my truck rental needs. This was a very good first time experience & will recommend to everyone I know. Keep up the good work!!

Allyson H. 
Évaluation :
5

U-Haul sent me a different location to drop off the equipment but this location was much more convenient for me. I asked if she was able to do it and she assured me she could take care of everything. She had it checked in and I was ready to go in minutes.

Robert H. 
Évaluation :
5

Marie Castleberry was extremely nice and helpful. She went well beyond what I expect is to ensure that we had the truck we needed and was very well taken care of. We have and will continue to recommend her to anyone that needs moving assistance and we will be back if we ever need assistance ourself.

bobby L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale A. 
Évaluation :
1

I was charged for weekend prices when I rented during week. Then charged for fuel that wasn't in vehicle at time of rental

Shannon B. 
Évaluation :
2

Got a 20 $Charge for after hours drop off. They are open from 12-3 on Sunday, and I dropped off at 2pm. The lady that took my keys never said anything about a charge, and I had confirmed with the manager there on Friday that they were open on Sunday, and that I could drop off. Never was anything said about a fee.

CARLO F. 
Évaluation :
5

Promotion to the area It was great to Know

Carlos S. 
Évaluation :
5

The location on Winchester Rd. was excellent and their service was great. My original reservation was at the 3020 N. Parkway Huntsville, AL location. When I arrived to pick up the trailer, the office was closed. After making a call to 1-800-GO-U-HAUL, they directed me to the Winchester Rd. location. I couldn't have asked for a more receptive and courteous staff. Should I need a trailer in the future, i will definitely rent from the Winchester Rd. location.

Jerry I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
3

Need options for half day rental

Steve B. 
Évaluation :
5

My experience at this location was excellent. No improvement needed! Very professional and friendly. Really helped relieve the stress of my move.

Debra A. 
Évaluation :
5

The lady in the office is wonderful and very helpfull

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

I will not use anybody else but U Haul on my next move

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Excellent service à la clientèle

Courtney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
3

I reserved a 10' truck for 10:30 am on 5-2-19 to be picked up @ Advantage North LLC @1008 Jordan Ln NW, Huntsville, AL. Upon arrival I was told that the truck would not be available until 12:30 pm, and after I questioned this was assigned a 15' truck @ another location. This took an additional 1 1/2. I am unhappy about this.

Keith R. 
Évaluation :
1

Over charged me trailer wasnt swept out and never gave me hand trucks

Adam M. 
Évaluation :
5

The lady we talked to and rented it from was amazing super nice greatly Appreciated her!

autumn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

Will when I went to pick up my rental truck they sent me to another Haul location passing 2 other u Haul co. on that road 10 miles from the one I was to go. Then we had to load the truck up than come back and put trailer on those miles were added on to my miles which took us over the miles limit. The clerk was really nice but someone should have been there with her being a new employee. She had to call manager about a lot of things which took time and they closed at 1:00 on Saturday to get back for the trailer also they quoted me a price without the trailer and they know I needed a trailer but what can you do after you get there nothing not a thing I asked for price with everything and got a surprise that not fair to your customer I needed that money for a hotel because of tornadoes and storms that was coming through Alabama anyway can you give customers the full price without surprising people while they are 600 miles away from home and nowhere to go in a storm. I gave average because no one had anything ready when I arrived.

Janice H. 
Évaluation :
5

expensive

Sean L. 
Évaluation :
5

Very Friendly. Equipment was clean. Great location

Morris P. 
Évaluation :
5

I rent a storage unit here not only are there storages clean but so are the Uhauls great customer service

Sandra H. 
Évaluation :
5

Very helpful easiest Uhaul rental I have ever done! Great location

Marko G. 
Évaluation :
5

Mrs penny was great and a very big help!!! We loved her!!

Michele J. 
Non reviews have been submitted for this location.

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