Customer Reviews for Hutto Fast Lube
(U-Haul Neighborhood Dealer)

Évaluation :

5

Easy rental and return process

Évaluation :

5

The Gentleman was working in the pit he said leave it there and I'll check it in a little bit. No rudeness or lack of customer service, I just hope everything was checked properly. I took pictures of how I left the trailer just encase. There was plenty of space to park it as well.

Évaluation :

1

The reserved trailer was not onsite as per the reservation. Got lucky as someone cancelled the 6x12 trailer. Otherwise would have ruined camping trip for family. Trailer also had tail light out. Location would not credit and discount for having to upgrade to larger trailer. Drove to main U-Haul location in Pflugerville to handle issue. Was told to call 800-Go-U-Haul and got the credit. Terrible experience. A lot of wasted time. What was the point of reservation if there was no trailer there to begin with. Plus have to drive 20mins from Georgetown so not very convenient. Would like to know what went wrong?

Évaluation :

4

Overall experience is good

Évaluation :

2

Friday, the day before I was to pick up the rental I still hadn't heard from U-haul so I called. I was expecting a cheerful person to guide me on final pickup instructions, instead I was greeted by an extremely rude person named Julie. She hurriedly told me she'd already called me and left a voicemail (which I never received) and that they were changing my pickup location to 40 minutes away south in the wrong direction. I'm obviously confused and now in silent panick mode because I'm only being contracted for a 'One Way' 260 mile trip. I start asking questions and then she start screaming at me like a crazy person! This was all happening while I'm at work!!! With clients standing near me, I calmly said, this is no way to treat or speak to a customer. You now have me silently panicking and you're screaming at me, this isn't right. She hung up on me. What is going on with U-Haul!?!? I immediately called back because now I have no clue what's going on, I'm literally moving my whole life tomorrow and I'm being screamed at by the ONE PERSON I need to have their act together. Julie has absolutely NO BUSINESS answering ANY phones for a reputable company as U-Haul. To treat me as horribly as she did means it was easy for her to act like that and shes probably been treating other customers this way...this shows this is her standard behavior and it isn't acceptable. Thankfully you have a rep, Gaylynn, who answered the phone, what a rescue! He told me he heard her screaming at me, he apologized and said "he didn't know what had gotten under her nose". I want a written apology from Julie. And I want my money back for going over my milage. It wasn't my fault you guys didn't have a truck at the location I picked. I will expect a phone call with resolutin or I'm going to the BBB.

Évaluation :

5

Excellent customer service

Évaluation :

5

Best rental experience ever.

Évaluation :

3

My contract advised I call this location when arriving in the area. I called twelve times and nobody answered. I stopped by the location and was given directions for U-Haul truck return. I returned the truck that afternoon. Every U-Haul person I interacted with was polite, professional, and helpful. If not for the wild goose chase and unavailability of the furniture dolley I requested I would have been able to give U-Haul top marks across the board.

Évaluation :

4

Check out and check in was quick, polite, and professional.

Évaluation :

3

Staff was not very helpful with customer service and asking questions

Évaluation :

3

I was charged at least $30 more than I was originally quoted.

Évaluation :

5

The app was glitchy. Took a while for me to complete the return.

Évaluation :

5

Easy to reserve, pickup and return. No hassles.

Évaluation :

5

Put a full tank of gas in the trucks prior to renting them out.

Évaluation :

5

Personnel unhitched the trailer and then went one step further to help with an unrelated problem. I had just had an oil change a week earlier in Tennessee but a day before returning the trailer I started getting a notice to change my oil. I asked the technician if he could help and he got into the car and reset the notice for me. I will return to this location for my next oil change.

Évaluation :

5

Excellent experience. Personnel were responsive, helpful and friendly. They left me thinking that they sincerely appreciated my business. Merci.

Évaluation :

5

I submitted my information on the online check-in. This made it very convenient. Picking up the trailer and dropping it off was very quick. The manager was extremely helpful and courteous. I will definitely use this location for any future UHaul needs. Thanks

Évaluation :

1

I spent 45 minutes waiting while they changed oil and tended to other customers and tried to do the online paperwork. The rep apologized but said that this is not a priority for them as they prioritize customers getting oil changes. I'll be using other locations in the future.

Évaluation :

5

i did everything on line before i went to pick up the rental truck and i was on my way in less then 10 minutes super easy i would use them again.

Évaluation :

5

Easy to rent, use, and return.

Évaluation :

4

Only continue what you're doing.

Évaluation :

1

U haul is a horrible company

Évaluation :

5

The gentleman that helps was very nice and professional!!!

Évaluation :

5

This location made everything so easy. The guy that checked me in and out was so helpful and fast. I've rented from U-Haul before and they have always been dirty inside. This one was so clean I was impressed. No complaints from this location

Évaluation :

2

I had to wait 20 minutes before anyone would help me. The trailer was dirty. I received no help hooking up the trailer.

Évaluation :

3

Mobile return

Évaluation :

3

We put more gas in it than it had when we picked it up and still got charged for more gas. Even the miles till E showed it had more gas than when we picked it up.

Évaluation :

4

Running light on trailer was out when I picked it up. Everything else was in working order.

Évaluation :

3

Lost two hours because the equipment we needed to make move was not at location where we picked up truck. But everyone at both locations were Great

Évaluation :

5

Very helpful team and very friendly. It was a seamless pick-up and drop-off experience.

Évaluation :

5

Pos.uhaul.net let failing to load.

Évaluation :

5

They were very accommodating and friendly.

Évaluation :

5

Every thing worked out great from pick up to drop off.

Évaluation :

4

It was very fast and simple when dropping off the equipment

Évaluation :

5

Great people. Super friendly

Évaluation :

2

They wanted me to hook up the trailer and they billed me for an extra day. Even after I returned the trailer 2 hours early.

Évaluation :

5

Easy and smooth drop off.

Évaluation :

5

The car trailer worked great

Évaluation :

1

The customer service was poor and rude

Évaluation :

5

Very friendly and prompt service.

Évaluation :

3

Trailer was parked in a muddy area where the truck had to be backed up to. Granted it was after a stormy day but there is ample gravel area where the trailer could have been parked in a better location. Small business with limited equipment so a reservation is a must to ensure they have what the customer needs.

Évaluation :

5

I specifically choose no insurance but for some reason when I paid my reservation it charged me an $8 insurance. Not sure if that was added after when I was doing pickup. That part annoyed me. Rest of the experience including drop off with mobile app was great!

Évaluation :

4

Would recommend to a friend only because of convenient location.

Évaluation :

1

The staff was unprofessional uninviting like they had a better place to be and when I came in to reserve the truck the employees were not in the store they were out back smoking

Évaluation :

3

Employees could be better informed

Évaluation :

3

Had been told to pick up the 26’ truck at 9am, but when we got there at 9, we were told to come back at 10 because they were doing a complete inventory update.

Évaluation :

3

Was too busy to take of me, he advised to come back in order to turn in the equipment , I did not have time to come back , I took pictures of the equipment , gave him the keys and I left

Évaluation :

5

Everything was perfect & went smooth

Évaluation :

5

People were friendly

Évaluation :

5

Excellent service à la clientèle. Smooth rental process. Thanks Much!

Évaluation :

3

New design of the tow dolly that pivots is really bad can’t back up!

Évaluation :

5

use you every time

Évaluation :

1

Very much disappointed by your mistakes, that not even did they know where the rental drop off was to be,not paying that extra charge, I do not authorize the payment.

Évaluation :

1

I requested 26" truck when I get the location they don't have a truck they told me go different location to pick up I'm not recommend this place to anyone

Évaluation :

1

Please shut down this location. It has one of the poorest service that I have experienced. Long wait time, confusing check-in (I already checked in online but I was made to do again at this location). The timing were very short on Saturday and I had to rush things to get back there after loading. Long wait time for getting the towed vehicle attached. The towed vehicle was not properly secured by the personnel (I was told this at the drop off location). Horrifying to learn!

Évaluation :

4

Good customer service.

Évaluation :

1

I cannot stress enough how tumultuous my experience has been with Uhaul in 2022. The Leander Street Location in Georgetown especially! We are a corporate user of their services and I am not impressed with how current business operations are being handled.

Évaluation :

1

Not in any way acceptable the "pick-up" of the equipment. They did not have all the equipment, and refused to attempt to get it, just gave me a number to call at U-Haul so they could tell me where to go get what was missing. At the insistence of the U-Haul staff on the telephone before the rental, I made my reseverations over 30 days in advance to make sure the equipment would be available. The location did not have a dolly; at first said they had no blankets, but found some and told me they put them in the truck and then shorted me 5 blankets. They had no trailer for my car and said they were just a "drop off" location so it was my responsibility to contact U-Haul and find out where to go to get the trailer. I have never had worse service anywhere for anything. Glenn R. Redmond You sent 30 miles away from my home to pick up equipment and I had a U-Haul location in my town and in the two towns I passed thru to get to the location for pick-up. I have moved 12 times, most of them with U-Haul but doubt I will ever use U-Haul again from this experience.