I feel the daily rate of $20 is fair for the pickup truck ,but 0,79 per mile is way too much . It's so easy to do a couple hundred miles just driving around the area . My bill was so high , I felt stupid for renting your truck . No more for me at that price .Ron T.
Customer Reviews for Hyattsville Auto Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Found the location last minute, submitted info online and went later in person to finish processing everything at the location. Staff was very friendly and got me in and out in a timely manner. Will definitely be doing business again.Jose R.
The U-Haul rep was fantastic. Amazing customer service skills and an overall true professional. Great experience overall.Luis R.
The backup camera did not work.Montraville W.
Le client n'a pas laissé de commentaire.Hania N.
It was a good experience renting with uhaul! It was very easy and i loved it will be renting again soon!MIRIAM H.
The service here was awesome. I didn't expect much from a run-down looking little place like Hyattsville Auto Outlet, but they were so kind and honestly just made the process seamless. The guy behind the phones was super easy going. This was the first time I didn't feel like I was being swindled and pressed for every penny from a UHaul purchase.Amanda D.
Le client n'a pas laissé de commentaire.Ronnie R.
Le client n'a pas laissé de commentaire.MARK B.
The pickup truck I rented was brand new with 3300 miles. Excellent emplacement!CHARLES A.
Excellent Uhaul location very friendly and helpful staff. Would highly recommend and use again in the future!Briana C.
Needed to pick up the truck after hours and Wi-Fi was awful. A very helpful gentleman was there and allowed me to come inside and process the pickup of the truck. When I returned the truck the lot was padlocked/closed. Had to leave it parked on sidewalk in front of the establishment.Karen M.
Le client n'a pas laissé de commentaire.James R.
I key got missing, I asked for Road side assistance and a key was given to me and I found the one the that was given to me. I went in with the two keys and this morning I noticed that I was charged $245 for the key without informing meSTANLEY T.
Le client n'a pas laissé de commentaire.Cynthia S.
Great servise.oleksii G.
Le client n'a pas laissé de commentaire.Baiyina A.
Great service and incredibly accommodating. I will 100 % use their services again!GRETA L.
Le client n'a pas laissé de commentaire.JEROME T.
Great customer service, very friendly. Will definitely recommend.Jairo P.
Le client n'a pas laissé de commentaire.Nicholas I.
Wonderful service! Very helpful and flexible.EDNAH N.
Le client n'a pas laissé de commentaire.Verjill H.
Good customer service!EDWARD R.
Le client n'a pas laissé de commentaire.OLUWATOYIN S.
Thanks for your businessDANIEL R.
time and parking spacesABDULAI J.
Le client n'a pas laissé de commentaire.LORESA O.
In order to improve the overall experience for the next customers I would incorporate more safety technology like a rearview camera in the mirrors would improve the feasibility of hauling more with ease. You can find these cameras at online e-commerce retailers for automobile/ hauling technology.NILECHAD M.
Great peopleHenry M.
Great customer service, very attractiveOCASSA H.
The online check-in was not working so the associate had to cancel my reservation and type it in all manually. He was very nice though.WAYNE S.
Le client n'a pas laissé de commentaire.MARIA L.
No power and such an inconvenienceDiandra J.
I made a reservation 12 days prior to needing the truck and it was NOT at this location. It was the Rockville, Md location. I arrived and they did not have the equipment and they sent me to the location in PG. I was told they spoke to someone at that location but when I arrived it was closed. I was also told I would get a $50 credit but instead I was charged double. No one has communicated with me to give me my refund although I've called and sent emails. I will NEVER use Uhaul again. What a rip off and major inconvenience.William L.
Had an excellent experience. Will be using this location from this point on.CHARMAINE S.
Pickup time 7am gate was lock. Someone arrived after 8am to open the gateJASPER S.
I had real trouble when trying to return the vehicle. 1.) The online vehicle return setup did NOT work. i tried multiple times to login and complete the process, but was told on all four attempts that the permissions were not working (despite folliowing the directions and confirming that all was as it should have been.) 2.) Worse still, I had managed to finish early, and was looking forward to a partial refund as a result. While I did make a time-stamped video of the drop-off, I suspect that I will have problems in trying to recover this money. Do not misunderstand: the local vendor was polite and courteous - and I have no complaints (except perhaps for his closing very early.) But the after-hours return system needs to be revamped - Please contact me about this; email@example.comMichael H.
Le client n'a pas laissé de commentaire.HANS N.
Le client n'a pas laissé de commentaire.SANDRA V.
Le client n'a pas laissé de commentaire.JUDITH L.
Be kindJOHN W.
The app needs to run smoother, as it would not let me load a photo when I returned the van. I was told this was due to heaver than normal traffic, but it is the end of summer when people are moving, this shouldn't happen. However, the people at the location were accommodating and helped me resolved the issue.Benjamin L.
Le client n'a pas laissé de commentaire.OLIVIA A.
Le client n'a pas laissé de commentaire.SETH C.
Le client n'a pas laissé de commentaire.Christian L.
Le client n'a pas laissé de commentaire.Diane C.
You need to fix your app, it was painful experience trying to check in to get the cargo van.. I had to go in and have the guy in the office to help me.. he was okay but your app check SUCKSâ€¦ fix it otherwise do not offer it!!!Miguel F.
Le client n'a pas laissé de commentaire.DIANE C.
No commentJEAN C.
Great service and convenientDIANE C.
Le client n'a pas laissé de commentaire.Kevin K.
Customer service was excellent, friendly and professionalJONATHAN B.
Le client n'a pas laissé de commentaire.Eric K.
Le client n'a pas laissé de commentaire.PAULA ERICKA R.
Le client n'a pas laissé de commentaire.ALYSSA A.
Was unable to just use my phone - had to go inside vehicle was not ready. The vehicle smelled exactly like a dumpster and probably was never cleaned. Vehicle in bad shape but driveable. Ability to return vehicle parking wise was terrible. Attendant was very nice though!MASON S.
Le client n'a pas laissé de commentaire.Ashley D.
Le client n'a pas laissé de commentaire.Douglass W.
Le client n'a pas laissé de commentaire.Douglass W.
Pick-up Service was pretty quick, maybe a little rushed. When I returned the van, the service person had stepped out but others in the office were very helpful and considerate.ASHWINDIGAMBAR B.
Le client n'a pas laissé de commentaire.Cynthia J.
Very friendly and professionalDERRICK B.
Oil change light was on the whole drive and the left tail light was outMichelle P.
Excellent and very helpful! Much appreciated 🙏LaTaungi E.
I have used many UHaul locations over the last few weeks (selling my house, so many dump runs and moving runs). This is one of the best.Marc N.
Took over 30 minutes to access key from lockbox. as this was after hours, I called customer service for assistance and never was able to reach an agent for assistance. I was also charge twice for a dolly that was NEVER provided.Camael C.
Be aware of changed status (to hand delivery) that had been sent to me by phone. Have a working system to print out receipt. Check out the vehicle with me before departure.Ann M.
Very prompt guy!!! A+++Cheikh B.
great customer seviceMichelle W.
Le client n'a pas laissé de commentaire.Mohammad P.
They charged me an extra $157,36 for no reason at all. I'm so disappointed. The truck was dirty. I had to clean it. There was a cigarette lighter in it and good particles in it when I got it. Yuck. The gasoline level was also very low. Around 28 gallons. The uhaul pickup location has no signs and just says Mercedes repair or something. So confusing.Kulbir Singh A.
good customer service the truck in good condition if I would recommend the placePedro P.
Le client n'a pas laissé de commentaire.tonya W.
The location was very hard to find and confusing because nowhere did it say that UHAUL pick up was available at this location (only promoted their car sales business). Also difficult to park as there were so many cars haphazardly parked everywhere.Asheley L.
Everything went smoothly. I was treated courteously. The vehicle I rented was very clean and well maintained. The return process was fully explained. I would rent from there again.David K.
Le client n'a pas laissé de commentaire.Raymondo W.
The customer service was excellent.!Stephanee S.
The van was dirty when picking it up, mud on the passenger side floor, v8 juice can spilling into the door pocket, I cleaned it up. The back of the van was filled with dirt and mud.Laura S.
Patience was the main ventures of my experience. I'm grateful to have been in the company of such Courtesies.dorian H.
Excellent customer service!!EBONY E.
This rental was the worst experience that I ever had. I will never rent from this location ever again. The customer service was horrible and the representative wasnt informative and very disengaged, she was rude. This will be my last time renting from Uhaul.Tontalia M.
Best experience with uhaul ever. In the past has always been some sort of problem. The gentleman working made it a smooth and fun experience.Angela M.
Le client n'a pas laissé de commentaire.CODDEANA M.
The pickup was difficult. I had called the day before to confirm and reschedule one hour later (rescheduled for 1pm instead of noon, and it was confirmed by the person on the phone). Next day I get a phone call around 12:30 telling me the location is closing soon due to weather, which was odd because it was just normal rain. I clarified that I had rescheduled to 1pm. Anyway. I had to rush there. The person at the desk was quite difficult to communicate with and the whole experience was inconvenient and unpleasant unfortunately.Aseel H.
Truck not clean, awful order inside truck, dog hair all over...Idalia A.
Great customer service!Fred G.
For every thing was perfect ,thanks.Sylvia F.
Le client n'a pas laissé de commentaire.michael T.
Did 24/7 no representative service, was not able to drop off the vehicle on time. Not fair to be charged on extra mileage and extension. Also all that time wasted going back and forth and inconvenience is not worth using uhaul again.Shin P.
No where to Park!!!!!!!Michael U.
Le client n'a pas laissé de commentaire.Katherine N.