You should let customer know in advance when a location like this is internet check in only. No office personnel ever? What kind of business is that? I drove a full 20 ft. moving truck 6 hours then sat at the gate 20 minutes on the phone with storage facility Rep this is not the smooth and easy moving experience advertised. Lucky for me U-Haul Field Manager Silvestre Cardona was picking up some equipment and let me in. He is my hero.John L.
Customer Reviews for I Need Space Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I need space storage no longer accepts trailers however they were very accommodating and allowed the return. The owners were extremely friendly and I highly recommend them.Timothy B.
Le client n'a pas laissé de commentaire.STEPHEN CRAIG C.
I have used that location before $ they are always a good store.Jeri D.
Le client n'a pas laissé de commentaire.shelbie Y.
Le client n'a pas laissé de commentaire.Ian P.
Le client n'a pas laissé de commentaire.Alexandra B.
Le client n'a pas laissé de commentaire.MICHELLE M.
The front desk agent was courteous and sincere...however my Rental Truck was a mess - inside & out...Agent appeared to be the only one on that morning - with alot of customers coming in...so went on regardless - to make moving schedule.CAROL H.
way out of way from mew home and could not drop the truck close to new house, because of rule on truck.ALAN L.
Le client n'a pas laissé de commentaire.PABLO P.
Le client n'a pas laissé de commentaire.J- C.
Shelly, my attendant, was prompt, courteous and friendly. Give her a raise.John W.
Le client n'a pas laissé de commentaire.Jesus P.
Le client n'a pas laissé de commentaire.MARY S.
Would ask U-Haul include the mileage to/from pick-up then to/from the destination to drop off. The appearance comes across as "nickel and diming" clients. While one can call the location for an immediate reservation and factor in the additional mileage. U-Haul seemingly should have a system in place to calculate "load location" to where the pick up is. then destination and drop off. Additionally - was charged additional money for fuel. Shared with the attendant at U-Haul the gas pump would no longer allow more fuel to be put in. Some of the items may seem trivial, but come across as "nickel and diming" clients.Joseph S.
Le client n'a pas laissé de commentaire.MISTY P.
Very nice lady. Will recommend, awesome customer service.TRINIDAD H.
We were greatly assisted in the beginning of our UHaul experience. A long-distance move was under way and there were "left over's" after a Uhaul pod, etc. A 5x8 trailer was arranged at Store-U-Self, Derry, NH and we learned there that our vehicle needed a light harness installed. We were assisted by Teresa who is exceptionally knowledgeable of trailer hookups and customer courtesy. She phoned ahead to the Manchester Hub to arrange the light harness and trailer--selflessly giving away all credit for her work with us. Sam, general manager, at UHaul Hub in Manchester took good, expedient care with our vehicle. Soon we were hooked up to the trailer and on our way. A trip that was to have started at 8AM was only delayed by 4 hours after all the work done. Later in the trip, we had to have the 2" drop ball turned over on our vehicle in order to keep from dragging. In Dry Ridge, KY, the UHaul dealer there recommended a gentlemen about a mile from our lodging to take care of that problem. In a blink of an eye, that problem was resolved as well. Your company must have good people throughout the nation. We appreciate all the UHaul people that we met along the way but we specifically wanted to mention the ones we noted above.James W.
Le client n'a pas laissé de commentaire.Darryl G.
Le client n'a pas laissé de commentaire.JAY M.
Le client n'a pas laissé de commentaire.Richard M.
Christy was very plesant and friendly. Great service.LEIGHANN F.
Wonderful experience!!RODGER P.
Customer service was greatHECTOR A.
Didn't inform me that there was a $20 fee for dropping off rentals a day early. Not cool, AT ALL!Lori B.
Le client n'a pas laissé de commentaire.Chelsea K.
Le client n'a pas laissé de commentaire.Regina C.
Le client n'a pas laissé de commentaire.Dennis P.
Christie did a great job helping me with checkout. Was able to get in, get the stuff done and get down the road. Check in was quick as well. Smooth operation.Gary Y.
Nothing had a great experience and the employee working with me on my rental was very amazing and made me feel at home.David C.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.Brenda M.
Employees should arrive to work on time.Robert M.
The young lady was very helpful . I would use them again .Earl F.
Le client n'a pas laissé de commentaire.SHAUN M.
Very professional and friendly. Very helpful! ThanksLILLIAN C.
They did a Great job!!OBIE BICKLE H.
Le client n'a pas laissé de commentaire.KIMARY M.
Le client n'a pas laissé de commentaire.GEORGE DANIEL S.
Le client n'a pas laissé de commentaire.MONA M.
Le client n'a pas laissé de commentaire.Jacquelyn F.
Le client n'a pas laissé de commentaire.Greg F.
We have no complaints. This location is very flexible and accommodating even with extenuating circumstances.Tim A.
Have the equipment that a person reserves or call well in advance to let them know. This has been my second bad experience with Uhaul.Victoria V.
Le client n'a pas laissé de commentaire.Lenard W.
This was the second Uhaul we visited in my area. The first was out of small trucks. This one had a mid size truck- which was still too big for our needs. We ending up paying more than we wanted since we couldn't find the applicable truck size for our needs.Dolores R.
Very nice storage place and was fast and easy uhaul rental. Plenty of room to move the 26 foot truck around. Equipment was in great condition.Steven S.
The employee at the office was super nice and helpful.Jesse G.
Le client n'a pas laissé de commentaire.Luis A.
Le client n'a pas laissé de commentaire.Jamie V.
Need jacks so the renter does not have to pick up the trailer to place onto ball.Daniel B.
Le client n'a pas laissé de commentaire.Toni V.
Le client n'a pas laissé de commentaire.Janette M.
Le client n'a pas laissé de commentaire.Yolanda H.
I need space are awesome to work with. Just like family. I will use them every time I need services. Thanks again to the team at I need space.FLOYD W.
Le client n'a pas laissé de commentaire.TOMMY S.
Le client n'a pas laissé de commentaire.Jason P.
Our representative was incredible--helpful, patient, and knowledgeable. She is a treasure! UHaul always makes our moving shenanigans better--and this time was the best experience we've ever had with them. Thank you so much!!Joshua W.
Le client n'a pas laissé de commentaire.LATASHA F.
Le client n'a pas laissé de commentaire.Justin M.
Only issue was old tires on vehicle transport trailer. Luckily they held up for the trip however on of the tires lost a piece of the tread at some point. Overall good experience just as a safety measureMark M.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Brandon L.
Le client n'a pas laissé de commentaire.CURTIS B.
The internet wasn't working and the paper work took a long time.Howard H.
Le client n'a pas laissé de commentaire.Noel M.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Daniel Mark H.
Definitely not a full service stop but clean and helpful staff. Rented a unit and unloaded most of our stuff here. Got locked in cause our access code didn't work. Also returned the truck here but after hours so I wouldn't have to come back the next day and that turned I to a mess cause it put the drop off at a different location. Called as soon as I found out but looks like I got charged for an extra day. So that sucks.Creed H.
I was very disappointed with the pick up. I was given a code to get in and was told that same code would get me out. The code did not work to get out. After calling the office, calling UHaul and calling the local police department, I had to call 911 because no one was able to help me. When I was on the line with 911,I received a call from the location manager giving me a different code to get out. Would have saved me a lot of time and grief had I been given the right code in the first place.Nazario C.
Le client n'a pas laissé de commentaire.bill C.
Le client n'a pas laissé de commentaire.Shawn T.
Le client n'a pas laissé de commentaire.Trina W.
Excellent customer service. Immaculate facility. Great experienceAshley F.
Le client n'a pas laissé de commentaire.Craig P.
The check in and return process were very smooth and the people were terrific!! Great experience.marie T.
Great customer service. A 1 satisfaction. Thx!Delena S.
was very helpful in everything we needed help with.Caroline H.
Le client n'a pas laissé de commentaire.Sheila H.
Easy, friendly and knowledgeable can't improve that.Carlos S.
Le client n'a pas laissé de commentaire.Dovie H.
The UHaul website states $10 for a bundles of 10 furniture blankets. I ordered two bundles . Unfortunately the blankets we received were in bundles of 6 rather than 10 and we had to go back to the location and still did not receive the 20 blankets ordered. We received 18 and returned 18.Georgann S.
Le client n'a pas laissé de commentaire.ray M.
Le client n'a pas laissé de commentaire.Amie W.
Excellent service à la clientèleEric R.
Not cleaned. Spilled pills and some disgusting bodily fluid on floor.Mark B.
Le client n'a pas laissé de commentaire.Roy C.
Very friendly and helpfulLora J.
Service was good but this was not the closest location to my house for p/u, so I was very disappointed with that last min change in locations.Leonard D.
Le client n'a pas laissé de commentaire.Calvin F.
Le client n'a pas laissé de commentaire.Dae W.
Le client n'a pas laissé de commentaire.STANLEY B.
Le client n'a pas laissé de commentaire.Mary A.
Le client n'a pas laissé de commentaire.MICHAEL C.
The woman who helped me check in was extremely accommodating and helped me with all questions and concerns!ALISON S. | Réservation
There was a loose fender right front that was kind of noisy, all else was fine. Very easy pick up and drop off, very friendly good service.MICHEAL S.
Le client n'a pas laissé de commentaire.Lisa N.
Le client n'a pas laissé de commentaire.edd K.
Nothing to improve but the lady who helped sorry can't remember her name gave excellent customer serviceLora J.