Le client n'a pas laissé de commentaire.Rita C.
Customer Reviews for I Storage N Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Got charged a fuel fee after going 26 miles. I put 8 worth of gas I the vehicle and still got hit with a fuel charge....fix this and it was a good experience. If not just another rip off. I normally wouldn't complain about 16 but when you try to do the right thing and it gets ignored it bothers me.Donald Q.
Joseph was very accommodating and helpful. I had a TERRIBLE experience earlier in the day at another U Haul facility. Ridiculous !Kathleen M.
Le client n'a pas laissé de commentaire.Yashvantkumar P.
Le client n'a pas laissé de commentaire.Craig K.
Clean the trucks after every use. It looked like someone puked in the truck when we rented it.Cynthia M.
We requested and were charged for a dolly that we didnt receiveJustin M.
Lady at the the desk was very fast,polite , and professional. Merci.Milton W.
There were boards and ants in the truck and the chargers for phone had no powerbrenda B.
Le client n'a pas laissé de commentaire.Barry J.
Le client n'a pas laissé de commentaire.Marlon V.
Le client n'a pas laissé de commentaire.Kathryn D.
Clear stuff, great customer service 👍🏼Roberto C.
Great People Very Friendly and HelpfullTimothy B.
Le client n'a pas laissé de commentaire.Patrick V.
The Location was fie it was the experience of picking up the truck using my phone that was a nightmare.Ricky I.
Le client n'a pas laissé de commentaire.Gerald H.
Staff was not helpful. No inspection was performed once vehicle was assigned. No help loading the truck once equipment was PAID for. Sarcastic staff. Would not recommend.Eduardo M.
Le client n'a pas laissé de commentaire.ROBERTO B.
Guy at the counter was rude and not of any help whatsoever.Jude R.
Le client n'a pas laissé de commentaire.Jesus M.
Le client n'a pas laissé de commentaire.Steve K.
This location was closed at the time of my drop off but the key drop box just made it easier to leave truck there.terri M.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.Gerald M.
called several times for detail on my $500+ in drop off charges doesn't answer the telephoneTim H.
They doing pretty good. 👍Elier B.
There's an istorage on both sides of yhe darned highway. What a refreshing breather after the horror that was Hurricane Ianâ€¦Allen C.
Friendly people,Inez L.
Service was excellent however there was something very wrong with the truck. On the return trip to your facility, the truck began bucking forward and back. It did so quite severely, such that I had to pull off 3 times in under 10 miles. If I was driving for any length of time, I would have contacted you for assistance.Fred D.
Good location for me but person behind counter was rude and not helpful.Kevin L.
Polite, friendly, clean and fast.Rolando R.
Good service explained how to use on line service easy and works goodMICHAEL M.
Le client n'a pas laissé de commentaire.Mary W.
Nothing the istorage personal was able to help me with all my questions and the mobile chick in and out was really easy to use definitely a 5 stars ratingMichael S.
Le client n'a pas laissé de commentaire.Dale S.
Employee went above and beyond to be accommodatingBrian L.
Extra effort and great customer service.Brian L.
Le client n'a pas laissé de commentaire.Ryan J.
Le client n'a pas laissé de commentaire.JEROME L.
We rented a truck today I was a professional truck driver for 15 years the rubber moldings on both doors came off sending me back a half hour the engine was running very rough and two engine lights were on the dashboard maintenance maintenance maintenanceTony D.
Good place for rent a truck.Very nice people.INEZ L.
Le client n'a pas laissé de commentaire.Debbie B.
The phone app needs improvementronnie W.
Easy, hassle-free pickup.Susan C.
Have the truck fueled up to 100 %. I picked it up on reserve 13 % full. And I'm not topping off the 30 gallon fuel tank on my dime when uhaul charges 6$ a gallon and a fee if I forget to do so. The 15 foot truck did NOT have a back up camera. Like it's 2022 and a big truck, a back up camera would be nice.Pedro A.
The office was clean however the worker was rude. He barley looked at the equipment. He did not great us as we walked through the door. Overall, U-Haul needs some serious training in customer service and professionalism. My experience was completely unacceptable. My family will 100 % not be returning to use this â€œserviceâ€.Amber N.
Service at reception was excellent and very thorough. No complaints here would highly recommend this location for in out Service.Yvonne T.
It took me nearly 2 1/2 hours to get my phone number changed in the system after I rented online. I was transferred multiple times, hung up on and overall was very upset. I spoke with several people who couldn't understand why I was not allowed to pick up my unit. The app associated my old number and it was a nightmare. Finally someone listened and was able to correct it. My use was cut short by storms, had I been able to get my unit earlier, everything would have been fine. Now I have to rent another truck and it probably won't be through you.Kathryn M.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Abel Abraham R.
Nice people working there thank youSonya G.
Le client n'a pas laissé de commentaire.Ed E.
Le client n'a pas laissé de commentaire.Lou M.
Le client n'a pas laissé de commentaire.jean J.
They where closed for 1 hour in the middle of the day had to wait to pick up equipment was not told ahead of time they would be closed !!!Rosario M.
Le client n'a pas laissé de commentaire.Stephanie P.
Communication between the dealers.Donald C.
No great serviceGary C.
Ramps had road oil and dirty but the rest of the trailer was cleanRONALD C.
people at this store were so nice.THOMAS E.
Le client n'a pas laissé de commentaire.MATT S.
Le client n'a pas laissé de commentaire.david M.
Le client n'a pas laissé de commentaire.paul J.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.NATHANIEL H.
I payed for insurance . They told is that our golf cart would be covered The roof flew off while my friend was being here .It was windy. Now they say you won't payROBERT W.
Le client n'a pas laissé de commentaire.STROTHER B.
1/2 day ratesVincent B.
Le client n'a pas laissé de commentaire.MELINDA P.
The gentleman working the desk went out of his way to help me.SONJA D.
The location did not open until 10:00 am Earlier hours would be beneficialRICHARD P.
Le client n'a pas laissé de commentaire.DONALD L.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.RHONDA G.
Le client n'a pas laissé de commentaire.James L M.
Clean with large turn around area. Courteous staff. Returned early and credited with unused days. Would recommend.alan W.
Le client n'a pas laissé de commentaire.Leland B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Robert R.
Have available cell phone reception or wifi. There was no cell signal and couldn't use the app to return the truck during off hours.LEONARDO C.
It was closed so I did the mobile return. That took longer that expected but was pretty straighty forward.Dianne S.
Associate made you feel like you were bothering him. The other location that I used that last 3 rentals was great.Larry H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Antonio V.
Le client n'a pas laissé de commentaire.Cody K.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.Michael F.
The experience was average. The location didn't open until 10:00 and even with people waiting outside the employees didn't open a minute early. They were slow to process the order and made a few mistakes taking even longer than needed. But the equipment was fine.Tammy M.
No ones fault but the trucks A/C unit died as soon as I left the storage facility.JAY SCOTT L.
Le client n'a pas laissé de commentaire.BRIAN M.
Keep doing what you are doingKEITH E.
Le client n'a pas laissé de commentaire.ALEKSANDR T.
Le client n'a pas laissé de commentaire.Darell R.
Le client n'a pas laissé de commentaire.MICHELLE E.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Peter J.
From what I seen it looked like a good location. No qualms but I did not need the help of an assistantMatthew F.