Customer Reviews for I Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

I don't know of any improvements that need to be made. Jeromy was very helpful . He is a courteous and efficient employee.

Évaluation :

5

The manager was very accommodating, kind and professional.

Évaluation :

5

Please check for leaks. My clothes and other items got damaged.

Évaluation :

1

Chequen cuando uno entrega la unidad

Évaluation :

3

I dropped the truck off on Sunday around 4 PM. Tuesday morning I was notified the truck was still checked out. Not acceptable.

Évaluation :

5

Excellent from the rental to the return

Évaluation :

5

Jeremy provided excellent customer service. He answered all of my questions and serviced me in a timely manner. His personality and professionalism was really outstanding to see. Thank you, I am looking forward to renting from this location again.

Évaluation :

1

I made reservations for a truck and when I went to go pick up the truck, my whole order was wrong. I ordered a dolly and did not receive it and also the truck did not have keys. They gave me keys to two different trucks and the guy that's inside of i storage should be fired, because he had a very bad attitude and very unprofessional and rude. And also it was totally his fault why everything was wrong. He even said it and told me there was nothing he can do about it. I need to contact U-Haul.

Évaluation :

1

Make sure that the equipment you choose is what you get. Make sure is clean. Make sure the gas tank has one quarter fuel like it supposed to. Make it easy to rent it over the app.

Évaluation :

5

All was good. The attendant at istorage was excellent and very helpful. Jeremy went above and beyond to make sure our experience was a great one, since it was our first time renting a uhaul from the storage facility. I would definitely rent again should the need arise.

Évaluation :

5

My wife and I had a very very satisfying experience with dropping of the truck and receiving a correct return receipt. Merci.

Évaluation :

5

I can't think of anything.

Évaluation :

2

After completing the mobile pickup on the app, I went looking where to get the key. There is no after hours key box. Fortunately is was 4:55pm for my 5:00pm pickup. The storage facility closes at 5pm. What would I have done if I were 5 minutes late to pickup my reservation? I went inside to ask where do I get my key and they said they can help me. When I went to return the key on Sunday around 5pm, There was nowhere to return the key. I called Uhaul to let them know that I could not return the key and they noted it. I went on Monday to the Storage facility to return key and told me you have to drip the key through the mailbox slot. That's not a problem if they would have told me tjat or at least put a sign on their door. When I commented that to the IStorage employee, he said Istorage isn't gonna do that.

Évaluation :

5

Great service! The employees were timely and very courteous!

Évaluation :

2

We were to pick up the truck at 10am however we waited 20 minutes before someone arrived. The building was locked. We called several time and no one answered the phone. We gave her the drop off location and she did not put in in the system. She had to call us to get that information again. She charged us a different price from when we booked the uhaul. We had a paper to show her but she did not honor the price. Poor customer service.

Évaluation :

5

The cashier at the location I was at was very nice and helpful

Évaluation :

4

The vehicle was dirty on the outside. I had to wash the windows and mirrors in order to be able to see. Office was closed too early to be of use and was opened to late in the morning to allow easy pick up