Évaluations des clients I-65 Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de I-65 Storage

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jim S. le

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Great service: Miss Lisa at Bear Creek Pike was great along with Mr. Jim Rice. Very very helpful.

Brad F. le

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The people at this location went above and beyond to assist me. They were awesome!

Roger N. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Roger N. le

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Le client n'a pas laissé de commentaire.

Charles W. le

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Everything and everyone was great

MICHAEL H. le

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They asked me if any of my things had been damaged from water leakage during the move and gave me a phone number to call.

Phillip A. le

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I appreciate the service

Kelly A. le

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Le client n'a pas laissé de commentaire.

Jason T. le

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You should work to make the rest of your stores as good as I-65 storage. They are completely professional and make sure that the equipment is in proper order. If only your other stores were this good. I had the worst movie experience of my life back in August and I have yet to hear the first word from U-Haul about that situation. There was no offer to make things right for all the things that went wrong with my vehicle and my rental and my moving blankets and everything else about the move that U-Haul had anything to do with. I reluctantly rented this trailer. and the only reason that I rented it from you all is it yours was the only thing available. The folks at i-65 storage have given me a bit of Hope that U-Haul can do better. Regardless, I still remain very frustrated and very disappointed at the way that I was treated for my rental in August. 931-255-9441 is my phone number but I am circumspect as to whether anyone will ever call me.

Oscar S. le

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Customer service was awesome!!

ROGER N. le

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Le client n'a pas laissé de commentaire.

Ronald T. le

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None. Service and equipment were excellent.

Joy H. le

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Le client n'a pas laissé de commentaire.

kathleen W. le

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Le client n'a pas laissé de commentaire.

Katherine H. le

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Le client n'a pas laissé de commentaire.

ROGER N. le

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Le client n'a pas laissé de commentaire.

Brett A. le

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Make the online services more user friendly.

Ned W. le

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Le client n'a pas laissé de commentaire.

Tom R. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Improved access to office. Guy inside didn't even take me the truck. Wouldn't answer questions. Wouldn't answer security gate till after honked the my vehicle horn a few time and called the location.

Sean F. le

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None needed, parked in a great location, easy to find and easy to get with uHaul account

Christian W. le

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I'm still waiting on a receipt!!!

Gregory R. le

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Had to drive over an hour just to return when I was supposed to return in Columbia, Tn

Emi M. le

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Overall good experience. But I thought truck could use some vacuuming.

Mitchell L. le

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Le client n'a pas laissé de commentaire.

Dennison G. le

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Le client n'a pas laissé de commentaire.

Ann B. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Latoya R. le

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Le client n'a pas laissé de commentaire.

Mitchell L. le

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Great place to do business !!!!

ROGER N. le

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Le client n'a pas laissé de commentaire.

William F. le

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Great

Terrence R. le

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Again no way that’s the closest drop off to 37174, need to address google search criteria. I will go out of my way next time and pay more to not have to pick up and drop off 30 minutes out on the middle of nowhere

Michelle C. le

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Le client n'a pas laissé de commentaire.

ROGER N. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

George L. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Appreciate being able to return after hours since it was a Saturday pickup and needed for just a short job. Put a map of your location on your web site. You are hard to find and Waze was out of range. ????

Michael H. le

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Le client n'a pas laissé de commentaire.

Andrew O. le

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Great people, great customer service, no issues with the establishment. The truck that was rented to me shouldn’t have been rented. EXTREMELY loud truck! It sounded like a NASCAR vehicle on meth! Made the move even more annoying due to me looking like an idiot with noise canceling ear covers......driving down the interstate making noise while only going 50 because the check engine light was on.

Randolph M. le

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Le client n'a pas laissé de commentaire.

Devon Y. le

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Le client n'a pas laissé de commentaire.

Tyron T. le

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I reserved a u haul at Kacey rd in Columbia they rented out by mistake and I had to go to this location it made my one hour behind and my help was already gone. I have all my e mails where I had it reserved. Talked to the local area manager who gave me $50 back but was rude. I will never use u haul again and will tell everyone I know. Thinking about posting it on social media just so everyone knows how y’all treat people with reservations. Worst experience I can remember!’

Mitchell L. le

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Le client n'a pas laissé de commentaire.

Connie C. le

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The young men at this location were nice and helpful. The only thing that you might improve is to provide more pick up trucks for rental overall as that was my first choice and not available.

Chad H. le

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Great customer service and very easy to work with. Would use this location again in the future.

Jeremy J. le

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Le client n'a pas laissé de commentaire.

Raymond K. le

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Provide a padlock for the door to be turned in at the drop off place.

clint L. le

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Very understanding and professional location. I lost my key and by the time I found it the store was just closing... I called them and they had me just drop the truck off after hours and did not charge me an extra day like they could have. THANK YOU!!

Tom R. le

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Le client n'a pas laissé de commentaire.

James B. le

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Nothing. Great staff

Hitendrabhai P. le

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We not picked up the truck that location so how you rent the truck some other person n we have a hard time for for my moving day. That location is fully flory.

William E. le

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Le client n'a pas laissé de commentaire.

Luis T. le

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Le client n'a pas laissé de commentaire.

Stan K. le

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Staff was extremely professional and helpful. I was able to get a larger truck upon arrival. They also saved me money by changing drop-off location (with my permission).

brandy F. le

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WOULD NOT RECOMMEND YOUR COMPANY FOR ANY KIND OF BUSINESS!!!!

Kenneth K. le

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I’ve picked up and dropped off here before. It’s a well run and professional operation.

Charles W. le

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Le client n'a pas laissé de commentaire.

Andrew W. le

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Le client n'a pas laissé de commentaire.

James F. le

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No problems.

John A. le

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Le client n'a pas laissé de commentaire.

Jeannette W. le

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AWESOME CUSTOMER SERVICE THANK YOU SO MUCH!!!!!!

Nicholas L. le

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Personnel were very helpful & courteous

Albert M. le

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Implement customer service

wayne T. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Matthew T. le

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Great customer service experience. Very appreciative

Allen L. le

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It was a pain in my ... To rent that truck.

Lance W. le

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Le client n'a pas laissé de commentaire.

Roger N. le

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Le client n'a pas laissé de commentaire.

Robert O. le

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Le client n'a pas laissé de commentaire.

Rod D. le

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Le client n'a pas laissé de commentaire.

Philip G. le

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Windshield was very dirty inside and out. Everything else was excellent. People were friendly and very helpful. Transaction went smoothly from beginning to end.

Dale M. le

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Le client n'a pas laissé de commentaire.

Lakesha C. le

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Neil made the check in smooth and fast great customer service

Roger N. le

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Le client n'a pas laissé de commentaire.

Deborah C. le

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Le client n'a pas laissé de commentaire.

gloria t. le

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Very nice and clean

gloria T. le

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Le client n'a pas laissé de commentaire.

Timothy G. le

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Le client n'a pas laissé de commentaire.

alan W. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Everything about my experience with uhaul on this last usage was awful and will stop me from ever using your company again. Started out with sending me all the way out to Woodstock IL instead of my preferred location when i made a reservation a month in advance. When getting to Woodstock location the was construction at the entrance forcing myself, wife and 5 month old baby to go even further on a detour, i had just talked to a rep the day before they should have alerted me about the detour. When trying to check out the computer system was acting up and took 15 to 20 min until they sent me home without paying and had to call later to give cc info. Drove home and the seal on the door window was bad causing a hum noise the whole way to spring hill tn. Then i didn't have enough room in the truck so had to go pick up a cargo trailer called the order in the lady said there were none in the area but she will get somebody to bring one to the crystal lake location( later somebody told me they never move equipment) was told to wait for a, within an hour, call to inform us when the trailer will be there. One hour forty five minutes later no call. I called back to find out nobody ever made a note if this moving of the trailer and that i worked have to go back to Woodstock to pick it up. I drive by the crystal lake location both times going to Woodstock and there were multiple 26' trucks and trailers at that desired location. I pick up the trailer the guy working hooked it up by just rolling by hand to the hitch, i asked him if it was heavy he said no you can even roll it around by hand fully loaded up. So i unattached it at my house to move by hand to get it closest to the house as possible thinking it would be able to be moved by hand because told i could by a uhaul employee. Well they was completely inaccurate. So drive 10+hours to spring hill with humming window and squeaky breaks, unload to then find out now i have to return the truck and trailer at two different locations one much like in Illinois was much further then the other. Thinking that was absurd i call customer service to see if i could change that they say that i couldn't drop them both off at either of my designated locations but could drive 35 minutes away to adjust location. That kinda defeats the whole purpose of wanting to drive less. That was after being on hold for almost 20 minutes. So i go drop off the trailer at the furthest location hey there and the guy says they were wrong i could drop the truck off there too. Not knowing i could i didn't fill up the truck to the necessary amount yet. The guy says he could fill it up for me, not telling me i would get charged 95 dollars, i had to ask he should have led with that. Then i go to drop off the truck st the ferguson rd tn location at a gated storage facility. Hate was closed waited a minute to see if a attendant worked open it, nope sign says open until 4 it was 1:45. Call number on sign no answer. Call customer service she says

Mike M. le

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Le client n'a pas laissé de commentaire.

Doug A. le

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Very friendly folks.

Deborah A. le

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In my life, I have never wanted to fill out a customer feedback form until now! I have RAVED about our experience. Karen is terrific; refreshingly wonderful customer service. Thank you! Deb & Jeff Addis

Richard W. le

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Le client n'a pas laissé de commentaire.

Jason B. le

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Le client n'a pas laissé de commentaire.

Donald P. le

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My location that I wanted to pick up truck at so I have go out of my way to pick up truck so that you could stick me with addition cost. So I will not be using Uhaul for future needs.

Wayne T. le

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Ratchets for straps for car hauler needed lots of wd40 to work properly. One didn’t work at all prior to lubricating it.

Cliff J. le

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Be faster!

Mark M. le

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The place is gated. No way to call the main office.

Dustin K. le

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Ensure a downtime workflow paper trail as everyone uses when computer systems go down

Tamyra M. le

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Good service, quick and efficient. Got me in and out with a truck in 15 minutes.

David G. le

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Great staff. They had me processed, set-up, and out in less than 15 minutes. Returning trailer was a piece of cake also. I will be using them again.

William A. le

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We were supposed to receive a military discount but i don't think it was applied.

Robin H. le

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Always rented with I 65. Great place

James B. le

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The drop off point compass in symrna was very disappointing .I wasn't made aware of the mileage which wasn't enough and the associate attending was very short and was informed it was not on a full tank when it clearly was after mileage and gas charges 51 dollars later I was not very pleased

David C. le

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Le client n'a pas laissé de commentaire.

Hugh S. le

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Again, fix the AC in this van.

JASON F. le

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Everyone was great.

Deborah W. le

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The staff were very helpful and attentive to our needs.

DAVID N. le

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Staff was very helpful and flexible about accommodating my storage needs

Christy M. le

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The staff was very friendly and super helpful. I was not able to use the unit because it was too small but they worked with me to find something that might work in the future. I definitely recommend!!

William F. le

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Great service The turn spaces are tight for big trucks but clean nice unit. Thanks

JENNIFER B. le

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Service was fast and good.

KEVIN G. le

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Timely, responsive, helpful